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Hi Tiebo,
I’m glad to hear you got one of the issues resolved!
There is a setting to overwrite the events during an import under Events > Settings > Imports (see this knowledge article for more info on configuring import settings).
I see what you mean regarding the events being pushed down when the filter is open. Can you try going under Events > Settings > Display and changing the settings for Default stylesheet used for events templates and Events Template to see if that makes a difference?
I’m not sure what you are referring to as far as changing the venue order…I’m not seeing venues as an enabled option in the filter bar (see screenshot). Can you send me a link/screenshot of where you’d like to make this change?
Thanks,
Jennifer
Hi Scott,
Glad to hear everything is working now!
I understand your concern, but this does not happen often and is usually resolved quickly – a “glitch” could be something like a request timeout (which could happen with a slow internet connection, for example) in which case waiting a few minutes and trying again would hopefully resolve it. We are continually working to improve the service and minimize interruptions, but again, they do not happen frequently.
Since this thread has been marked “resolved”, I’ll go ahead and close out this thread. Please feel free to open a new one if you have any further questions!
Thanks,
Jennifer
Hi Caroline,
Thanks for renewing and for sharing that screenshot! It does look like your settings are configured correctly.
Can you go into Events > Settings > General and try unchecking the Recurring event instances setting (if you currently have it checked)? You might also try changing the Front-end recurring event instances toggle setting to see if that makes a difference.
Also on that General settings page, can you check that the Create recurring events in advance for setting is not set to an extremely high number (say over 1000)? I have seen a case where setting this value too high can result in the issue you are describing.
If you haven’t done so already, testing for conflicts with your theme and other plugins would be the next step.
Finally, if you’re still running into this issue, can you please post this issue to our Events Calendar Pro support forum, making sure to share your system info with us when you do, along with a link back to this thread? We’ll be happy to continue troubleshooting with you from there!
Thanks,
Jennifer
Hi Ryan,
Thanks for sharing the error you’re getting. I tried reproducing this on my end but was not able to do so, and I don’t see that we currently have any bug reports open related to this issue.
Would you mind selecting “report the same issue and get support.” at the bottom of this thread to open a new thread? We’ll be happy to help you get this resolved over there!
Thanks,
Jennifer
Hi Adam,
Thanks for clarifying.
Unfortunately there is not an out of the box way to do what you’re looking for with the price, but it could be done with a customization. Our themer’s guide has some great info on customizing our plugins, and we also have a list of recommended developers if you would like to get help with the code.
If you do decide to do it yourself, I would recommend taking a look at the filter ‘tribe_get_cost’ in wp-content/plugins/the-events-calendar/src/functions/template-tags/general.php. You could use a condition to check if any tickets are free and if so, overwrite $cost with the custom price range.
It sounds like you will also want to conditionally hide the tickets on the page so that only the users you want to give free tickets to will be able to see them? If you can provide a little more context on exactly how you would like this to work, I will be happy to point you in the right direction!
Thanks,
Jennifer
Hi Miguel,
No problem at all! Thank you for the feedback! It’s always nice to hear that our plugins are helping : )
I can definitely see how this feature would be useful – if you have a minute, we would love for you to post this idea over in our Feature Ideas forum, which we use to gauge user interest in new features and help plan for future development.
Good luck with the formatting, and please let me know if you have any questions!
Thanks,
Jennifer
Great! Since this thread has been marked “resolved”, I’ll go ahead and close it out. If you run into any issues or have any questions on getting set up, please let us know over in the Community Events forum, and we’ll be happy to help you out!
Hello,
I’m sorry to hear you’re running into this issue! Thanks for trying it with all other plugins deactivated – that’s always a good first troubleshooting step. It would be a good idea to do the same with your theme. Could you try switching to a default theme like Twenty Seventeen and trying again (with all of your other plugins deactivated)?
If you could also share your system information with me, that would be helpful as well.
Thanks!
Jennifer
Hi Tim,
Thanks for reaching out, and I’m sorry you’re running into this issue – you are correct that the events should not be disappearing the day before.
Can you go under Settings > General and verify that the timezone setting is correct? If this is off, that could be the reason they are disappearing early.
If this is still occurring with the correct timezone, can you try upgrading to the latest versions of The Events Calendar (4.5.8) and Events Calendar Pro (4.4.14)?
Finally, testing for conflicts with your theme and other plugins would be the next step in determining the source of the issue.
Let me know how it goes!
Thanks,
Jennifer
Hi Tracy,
Thanks for reaching out!
Unfortunately there is not currently a setting to do this automatically, but you could use categories/tags to separate them out. Community Events lets you set the status that events are submitted into, so you can have the chance to review them before they are published. During the review, you could flag them with the appropriate category/tag before publishing.
You would need to make a small tweak to your main calendar view to exclude that category.
Showing a separate “Community Calendar” would be easy using shortcodes to display the full calendar views with just that “community” category/tag.
As with all of our plugins, you are entitled to a full refund within 30 days of purchase if you’re not satisfied, so please feel free to test it out! Please let me know if you have any other questions!
Thanks,
Jennifer
Hi Deanna,
By default, users are not able to create new categories/tags from the front end form with Community Events. There are however settings to allow you to control whether or not users can create venues and organizers.
We don’t currently have any other settings that will let you automatically remove options from the event submission form, but this post has some instructions on how you could remove the options directly in the template (hiding with CSS is also an easy solution).
Community events will be listed as regular events on your site. There are a couple of methods you could use to differentiate them if you’d like, such as assigning them a specific tag. You can set the status that events go into after they are submitted, so if you wanted a chance to review them and assign the tag yourself, that would be one way to do it.
We do offer full refunds within 30 days of purchase if you’re not satisfied with our products, so feel free to test them out!
Please let me know if you have any other questions!
Thanks,
Jennifer
Hi Joey,
Thanks for checking out our plugins!
Using Community Events to create events and Community Tickets to sell tickets, users can submit and edit their events via a front end form (you can require them to have an account in order to do so). Depending on the permissions you set for these accounts, they would not be able to edit events submitted by other users (note that events behave similarly to other WordPress posts regarding permissions). So, if you do not give them back end access, they would not be able to see events submitted (by anyone) from the back end.
However, there is not currently an out of the box way to prevent one user from seeing an event by another user on the front end, although it could be accomplished with a customization (see our themer’s guide for more info on customizing our plugins).
Does that answer your question? Please let me know if I can help with anything else!
Thanks,
Jennifer
Hello,
Thanks for reaching out, and I’m sorry you’re running into this issue!
The Pro version runs on top of the free plugin that you are currently using, so unfortunately upgrading would not resolve this issue. The bug in the thread you referenced is still “pending fix”, so if your site is affected by the same issue, we hope to have it resolved soon (I unfortunately don’t have a timeline for you as to when it will be resolved).
Using the free plugin, you can post in our community forum over on wordpress.org, which we monitor weekly to check for bug reports.
To post in our premium support forums, you would need to buy a premium license. This is where we provide in-depth support and would be able to help you with troubleshooting to determine what’s going wrong and help you get it resolved.
Please let me know if you have any questions!
Thanks,
Jennifer
Hi Scott,
Thanks for reaching out, and I’m sorry you’re running into this issue!
There can be glitches in the server from time to time that may cause the service to be temporarily unavailable, so if you haven’t tried recently, please go ahead and try again! If it’s still not working, could you please send me the URL you’re using to import so that I can do some testing on my end?
Thanks,
Jennifer
Hi Ryan,
Thanks for reaching out!
The number of remaining tickets should display by default on the single event view and in list view. If this is not the case for you, try going under WooCommerce > Settings > Products > Inventory and make sure that the “Manage stock” option is checked. This should solve the last issue you mentioned where the stock quantity fields are empty…I did a quick test on my end with the “Manage stock” option disabled and got the same result. The “Enable global stock” setting should not make a difference as to whether or not the remaining quantity is displayed.
To change the “sold out” message, you can follow the instructions in our themer’s guide to copy and paste the tickets.php file into your child theme and edit the message from there (line 144 is where the message is). This post has some more detailed instructions that I think will be useful to you!
Let me know how that works!
Thanks,
Jennifer
