Help Desk

Events Calendar PRO

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      📣 Maintenance Release for the Week of 15 April 2018

      Posted by: Victor
      Most Recent by: on 2018/04/18 at 8:53am

      Hello! We’re happy to announce that we just published a Maintenance Release for The Events Calendar and several premium add-ons. Maintenance Releases are smaller updates between major updates that are mostly comprised of bug fixes, tweaks, and small but…

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    • Solved Closed
      Feed

      Posted by: Stephanie
      Most Recent by: Stephanie on 2018/04/26 at 1:43am

      Please reference the last ticket submitted. I will monitor this more closely to prevent the ticket from being closed. https://theeventscalendar.com/support/forums/topic/unable-to-import-new-events/ Those techniques have been tried. My workaround is to delete …

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      Error after completing latest ECP plugin update

      Posted by: kshykula
      Most Recent by: Jeremy on 2018/04/26 at 1:12am

      Hello, I just ran your latest plugin update and receive the following errors on every page of my website except the home page…..looks like a possible conflic with events calendar category colors plugin maybe? Unable to deactivate plugins as I cannot ge…

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      [Private] Widget Calendar Responsive Issue

      Posted by: dhidalgo
      Most Recent by: Jeremy on 2018/04/26 at 12:41am

      I have an issue with the responsiveness of the widget short-code for the mini-calendar ONLY on mobile (cell phone devices) – as it is the element overflows to the right of the screen. you can see a live example on this development page dev.ahihealth.or…

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      [Private] A-Z Filtered List of events

      Posted by: decadance
      Most Recent by: Jeremy on 2018/04/26 at 12:23am

      Hi, I have used a plugin called A-Z Listing to list my events using a shortcode of [a-z-listing post-type=”tribe_events”] which works very well however i would like to create the same list but filtered to one of the event categories. The event cat…

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      the_title header in list view

      Posted by: Aaron Simms
      Most Recent by: Aaron Simms on 2018/04/25 at 9:03pm

      I’m using a pretty basic WordPress template for the Events page template and it contains the usual <header class=”entry-header”> field that WordPress usually fills with the_title, but that is not being populated at all by the Events Ca…

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      Customizing Plugin and still using the CSV upload

      Posted by: sdmovies
      Most Recent by: Patricia on 2018/04/25 at 5:57pm

      I just purchased this PRO version because of the CSV file upload component. I downloaded your Events example. We want to add several additional fields we would like to include in the CSV file. For example “dogs allowed.” Please see the attached CS…

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      [Private] Paginate Photo View

      Posted by: Chad
      Most Recent by: Patricia on 2018/04/25 at 5:06pm

      How can I write this URL to paginate the photo view for our past events? I know there is a query string I can add to the end of the url, but can’t find that anywhere in the documentation. https://leparties.com/events/photo/?tribe_event_display=past

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    • Solved Closed
      Organizer cannot be deleted!

      Posted by: salilou
      Most Recent by: salilou on 2018/04/25 at 4:23pm

      Hello, as in this thread https://theeventscalendar.com/support/forums/topic/organizer-cannot-be-deleted/ it is not possible for us to delete organizers in single event editor. Our event has three organizers. If I delete them and save the event, then the reapp…

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      This week widget

      Posted by: milemarkerone
      Most Recent by: milemarkerone on 2018/04/25 at 4:07pm

      I am wondering if there is shortcode to have two consecutive weeks show within one widget as opposed to have [tribe_this_week]  [tribe_this_week week_offset=”1″] which gives you two headers? Also, how do I change the default header “Events…

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    • Solved Closed
      Single Event Pages Loading Slow

      Posted by: elecevan
      Most Recent by: elecevan on 2018/04/25 at 3:42pm

      Hi, the single event pages on my website are loading really slow. We’re not having heavy traffic. Before the most recent update, our calendar would hang for a long time when switching from one month to the next in the bottom navigation. The update fixed…

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      Different Time Zones

      Posted by: tonyn
      Most Recent by: tonyn on 2018/04/25 at 3:40pm

      Hello, We have events in different time zones every week, many within the same state (IN.), and I was wondering if there is a way to have the time zone for each events start time display as CST, EST, MTN, etc. Right now we have to add (EST, CST, etc) in the e…

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      I can not place the cost of the event from the administrator

      Posted by: dimaginet
      Most Recent by: dimaginet on 2018/04/25 at 2:13pm

      When I create an event from the administrator, I do not see the field to place the cost. When a member of the community adds a new event that field if it appears and consequently if it appears in the administrator. I wish we can also from the wordpress admini…

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    • Solved Closed
      Feature Event

      Posted by: cpetrie
      Most Recent by: cpetrie on 2018/04/25 at 2:13pm

      If I check – Feature Event under event options what happens is that my image when I display it as a list is huge (see screenshot below). How do I change the image size so that it is the same as other non-feature events in the list?

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      Next/Previous Events Not Loading

      Posted by: lmesia
      Most Recent by: lmesia on 2018/04/25 at 2:07pm

      Hello- I have a site at http://192.185.193.26/events/ (It is in development and not live yet) The events calendar will give the processing circle icon and fails to load when selecting a date from the search bar, and also fails to load when searching for …

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      Wingding fonts in Edit forms of events

      Posted by: Jan van Veen
      Most Recent by: Jan van Veen on 2018/04/25 at 2:01pm

      See attached screenshots. Only when editing or creating an event, some dropdown fields have unreadable fonts (wingding/webding kind of fonts). In view mode, the text is presented fine. Tested on other browser applications and other devices, same symptom.

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      Just show featured image shortcode

      Posted by: cpetrie
      Most Recent by: cpetrie on 2018/04/25 at 1:45pm

      Good morning, What would the shortcode be to just show the featured image for a particular category? I am having trouble getting rid of the text. I would like to just show the featured images for all retreats, nothing else – similar to the image below. …

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      No venue or organizer fields when exporting events

      Posted by: Aaron Simms
      Most Recent by: Aaron Simms on 2018/04/25 at 1:42pm

      I would like to periodically export all events from the live site to my development workspace (without having to pony up for the Aggregator plugin) so I have an updated site for any major design changes but am running into a problem that the events export fil…

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      A Mess Has Been Made, Updating Recurring Events

      Posted by: ideasandbox
      Most Recent by: ideasandbox on 2018/04/25 at 1:34pm

      The SHORT version? When updating old events to entered mostly 2014 and 2015. Instead of the new dates appearing in 2018, it created recurring events from 2014 EVERY DAY thru 2018. My calendar has exploded. HELP! I just spent several hours updating events on m…

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      Attendee Lists missing after upgrade

      Posted by: Craig
      Most Recent by: Craig on 2018/04/25 at 1:34pm

      Hi, I’ve just upgraded to the newest version of all TEC plugins. When I did, the “Attendees” list shows up blank. The “Orders” list still works. The attendee list I’m talking about uses these parameters: post_type=tribe_eve…

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      Google calendar recurring import has stopped working

      Posted by: Erik
      Most Recent by: Erik on 2018/04/25 at 1:33pm

      I have had events calendar pro importing on an hourly basis from a G-Suite public calendar for a few months now without a problem. in the past week, I have noticed its no longer working. It will seemingly import events but they will not post to the calendar. …

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      [Private] Month View edits

      Posted by: sm2dev
      Most Recent by: sm2dev on 2018/04/25 at 1:12pm

      Hello, I am trying to edit the month view by changing the navigation arrows, removing “Events for…” from the title, and changing the days of the week from Monday to M, Tuesday to T, etc. I have the files in my child theme, however making cha…

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      Clarification on what plugins I need to integrate with PayPal

      Posted by: cpetrie
      Most Recent by: cpetrie on 2018/04/25 at 1:07pm

      So I have Events Calendar PRO installed on site. What I would like to do is have people be able to pay for retreats on website. What other plugins do I need? I have Event Tickets also installed and from what I read it seems like that is all I need (Events Cal…

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      Looking for a way to bulk update recurring events

      Posted by: Rosemary
      Most Recent by: Rosemary on 2018/04/25 at 1:06pm

      Hello, my name is Christopher, I’ve been looking for a way to bulk update recurring events. A little history: The website my team is working on has 300 or so parent events that are recurring for a total of around 10,000 events per year. It has slowed do…

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      Bug in the dropdown menu, red points & hiding filters

      Posted by: swclub
      Most Recent by: Jennifer on 2018/04/25 at 1:01pm

      Hi, 1) I have 2 dropdowns displayed on my event home page, is there a css bug? https://swkara-swclub.pf6.wpserveur.net/evenements-soiree-libertine/ 2) I seem to have these red points everywhere in my design (inside the filter bar on the left too) https://www.…

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    • Solved Closed
      Calling tribe_get_linked_posts_by_post_type

      Posted by: David
      Most Recent by: Victor on 2018/04/25 at 12:47pm

      simple question – if I call tribe_get_linked_posts_by_post_type as described in the documentation on https://theeventscalendar.com/function/tribe_get_linked_posts_by_post_type/ i.e. tribe_get_linked_posts_by_post_type(16011, ‘excluded-element̵…

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      [Private] Tickets are not working

      Posted by: suzinoyes
      Most Recent by: Victor on 2018/04/25 at 12:39pm

      My tickets are not working now on my site – on an event that has passed. They show on the backend, but not the front. Here is my error log: 2018-04-23 16:17:52 Record 28332 is failed: deleting its queue information debug Queue_Cleaner 2018-04-23 16:17:52 Re…

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      Need help with get_posts and recurring events

      Posted by: Joakim
      Most Recent by: Victor on 2018/04/25 at 12:34pm

      I’m using get_posts to retrieve events on a page like this: $posts = get_posts(array( 'numberposts' => 8, 'post_type' => array('tribe_events'), 'meta_query' => array( 'relation' => 'A…

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      tribe_get_linked_posts_by_post_type now returns empty array

      Posted by: David
      Most Recent by: Victor on 2018/04/25 at 12:18pm

      tribe_get_linked_posts_by_post_type returning an empty array since the last update – I call it with the correct post type name and the correct post id – but nothing is now returned, whereas previously it used to return the associated linked records

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      Customize colors using shortcode

      Posted by: salty
      Most Recent by: salty on 2018/04/25 at 12:09pm

      Hi I’ve configured Events Cal Pro within the admin dashboard, but when using shortcode to display the current week’s schedule on my client’s homepage, it isn’t using the colors I’ve set in the settings. Is there a way to edit col…

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      [Private] recurrent event shows over 50 times per day on month view

      Posted by: Conrad
      Most Recent by: Jaime on 2018/04/25 at 12:05pm

      Hello, we have a strange occurrence on our website 1.) on the home page, featured images for recurrent events are not showing. 2.) We are seeing a recurrent event here that has long passed, from 2017, while events of that recurrent event are still in the futu…

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      Hide a event category to user role

      Posted by: Arnaud
      Most Recent by: Jaime on 2018/04/25 at 12:02pm

      Hi, I’m trying to hide an event category in month view to a user role with css. I add this snippet to my function.php file : add_action('init', 'get_current_user_role'); function get_current_user_role() { global $current_user; $…

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      Change Organizer to Guide

      Posted by: otherness
      Most Recent by: Jaime on 2018/04/25 at 11:57am

      Hello, I would like to know how to change all mentions of ‘Organizer’ to ‘Guide’. I would also like to change the url of the organizer’s page, for example: From: https://mysite.com/organizer/carly-grace/ To: https://mysite.com/gu…

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      Installed, Not Working

      Posted by: arbazz
      Most Recent by: Courtney on 2018/04/25 at 11:56am

      Hi, I installed the Pro plugin succesfully and activated. New features are not showing up!

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      [Private] Posts are no longer reflected in the calendar

      Posted by: hiro0913jp
      Most Recent by: Victor on 2018/04/25 at 11:46am

      Hi Support I have a severe Problem. Using avada on WordPress’ s theme, I’m building a site with The Events Calendar PRO plugin. After updating avada this morning, Posts using WP User Frontend Pro to The Events Calendar PRO are no longer reflected …

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      [Private] Automatically Remove Outdated Events from Sitemap

      Posted by: Kenn
      Most Recent by: Kenn on 2018/04/25 at 11:45am

      Hi, Is there a way to automatically have outdated events be removed from the XML sitemaps and/or marked as noindex in Yoast? We’re also not sure why there are 2 event sitemaps: https://bird-in-hand.com/sitemap_index.xml Thanks!

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      Wrong Order

      Posted by: arbazz
      Most Recent by: Courtney on 2018/04/25 at 11:43am

      Hi, I believe the wrong item was purchased. Can you cancel my event calendar pro? and swap for the Community Events plugin?

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      Hide a event cat to user role

      Posted by: Arnaud
      Most Recent by: Jaime on 2018/04/25 at 11:41am

      Hi, I’m trying to hide an event category in month view to a user role with css. I add this snippet to my function.php file : // Hide administration category to members add_action(‘init’, ‘get_current_user_role’); function get_cur…

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      [Private] Refund for Events Calendar PRO

      Posted by: scsadmin
      Most Recent by: Courtney on 2018/04/25 at 11:34am

      Hey there, after searching and getting some response on support, we\’ve come to the conclusion that the plugins just don\’t meet our requirements. Is it possible to get a refund then cancel current yearly payment of $178.00 for the following items…

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      [Private] Location filter not working on month view

      Posted by: colinmcparland
      Most Recent by: Jaime on 2018/04/25 at 11:28am

      Hello, I have the events calendar PRO installed on my site and I have some test events in place with venues set in certain cities. When I try to filter location in the ‘Near’ field however, no filtering happens and I can still see all the events …

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