Knowledgebase

Check the knowledge base articles to get a jump start on your integrations, modifications, and all around user questions. If you don’t find what you’re looking for hit the help desk.

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Sharing Your System Information

Our support team will often ask you to share your system information. This is a quick and thorough way for us to see the details of your site’s set-up, which is often essential for helping us pinpoint problems.


Sharing the Information Automatically

As of The Events Calendar 4.3, when you go to Events → Help in your wp-admin you will see the option shown in the following screenshot:

screen-shot-2016-10-22-at-2-36-15-pm

By doing this you can expect a slightly faster support experience, since the whole “can you share your system information with us?” step is removed from the process.

If you check this option, then that’s all you have to do! Your system information should be accessible by the support team. The only thing you need to do is head over to our help desk and open a new support ticket. 😀


Sharing the Information Manually

If you don’t want to have the information shared automatically, no worries! Here is how to do it manually:

  • Your system information is located right in your WordPress site admin, at the Events → Help tab.
  • To share your site’s details, highlight the entirety of the black text box on the Help page (click to see example), and copy it into your support ticket.
  • ⚠️ Please do not post the information as a screenshot! And please do not post incomplete information. Copy and paste the complete text of the System Information box and paste the complete text to share it.

The system information panel looks like this in your WordPress site admin:

KB - system info

☝️ Be sure to copy and paste all of the text from inside that black box.