Is the PRO version going to solve our problems ?

[Cambridge basket]

Hi,

We are currently using the FREE version ( for the past 2 years) and everything worked fine. Somehow during the last upgrade, we get a 403 error on our front page ( the rest of the site is working though). Once the plug in is disabled everything seems to be ok, but not sure what is the problem here. I had a look into your forum and there was another thread with a similar description but no luck: https://theeventscalendar.com/support/forums/topic/last-upgrade-pulled-my-entire-site-front-end-down/

My question: If we buy the pro version, is there any guarantee that it will be fixed and work? We do not really need any of the advanced features but I do understand that support is not for free.

Many thanks,
Cambridge City Basketball

[Jennifer]

Hello,

Thanks for reaching out, and I’m sorry you’re running into this issue!

The Pro version runs on top of the free plugin that you are currently using, so unfortunately upgrading would not resolve this issue. The bug in the thread you referenced is still “pending fix”, so if your site is affected by the same issue, we hope to have it resolved soon (I unfortunately don’t have a timeline for you as to when it will be resolved).

Using the free plugin, you can post in our community forum over on wordpress.org, which we monitor weekly to check for bug reports.

To post in our premium support forums, you would need to buy a premium license. This is where we provide in-depth support and would be able to help you with troubleshooting to determine what’s going wrong and help you get it resolved.

Please let me know if you have any questions!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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