Knowledgebase

Check the knowledge base articles to get a jump start on your integrations, modifications, and all around user questions. If you don’t find what you’re looking for hit the help desk.

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Refund policy

If you purchase something from us that does not fit your project as you expected, we will be happy to refund the full amount within 30 days of payment, whether an initial purchase or a renewal payment.

We only offer premium support to current customers so we encourage you to seek support for any issues you may be experiencing prior to submitting a full refund request. Our support team successfully answers many customer questions, clarifying complexities and helping overcome a variety of challenges.

Change A Subscription

Login to your account to turn off automatic renewals for one of your existing subscriptions, canceling future payments and leaving your license active until the end of its current term.

At your License Keys page, find the license(s) you want to modify and simply click the toggle button from “Auto-renew ON” to “Auto-renew OFF”. Note that your Renewal Date will not change but will be renamed to your Expiration Date.

Please visit our Subscription Information page to learn more about how subscriptions work, including reactivating an expired subscription and upgrading or downgrading your license level.

Request a Full Refund

If you would prefer a full refund instead of canceling future subscription payments–or if you do not have a subscription type of license–please complete the form below.

Please include your original order number(s), which you can find in the Recent Orders section of your My Account page.

If you purchased multiple products in a single order but do not want all of the products from the specified order refunded, please explain exactly what you want in the Comments.

Please share an explanation of how our products did not meet your expectations so we can improve our products and processes for you and others in the future.

Thank you for trying out our plugin suite. Should you think of us again in the future, know that you are welcome back anytime!