If you purchase something from us that does not fit your project as you expected, we will be happy to refund the full amount within 30 days of payment, whether an initial purchase or a renewal payment.
We only offer premium support to current customers so we encourage you to seek support for any issues you may be experiencing prior to submitting a full refund request. Our support team successfully answers many customer questions, clarifying complexities and helping overcome a variety of challenges.
Change a subscription
Log in to your account to turn off automatic renewals for one of your existing subscriptions, cancel future payments, and leave your license active until the end of its current term.
On your License Keys page, find the license(s) you want to modify and simply click the toggle button from “Auto-renew ON” to “Auto-renew OFF”. Note that your Renewal Date will not change but will be renamed to your Expiration Date.
Please visit our Subscription Information page to learn more about how subscriptions work, including reactivating an expired subscription and upgrading or downgrading your license level.
Request a full refund
If you would prefer a full refund instead of canceling future subscription payments—or if you do not have a subscription type of license—please fill out the refund request form, and our support staff will help you out.
Please include your original order numbers and let us know which products you’d like to refund, all of which you can find in the Recent Orders section of your account.
And, if you wouldn’t mind, we’d love to know if the refund is about anything in particular about the plugins or the support experience. If you take a moment to include that in the request, we’d really appreciate it. We use that feedback to find new and better ways to create a better product and improve our service.
Note that it may take somewhere between 5-10 business days for the refund to reflect in your bank statement. If you do not see the refund take effect within that time period, please reach out to your banking institution for assistance.
We’ll miss you, of course, but hopefully, we can earn back your business in the future — we’ll be here for you.