[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

Let me note that we are fairly limited in how much support we can give for custom development questions like that.

I’d recommend you take a look at our Themer’s Guide to learn how to customize our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/

Please have a look at it and let us know if you have any follow up questions.

One of our team members will get back to you. We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under default conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under default conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under default conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under default conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi Osamu!

Thanks for reaching out to us. Let me help you with that issue.

I’m getting a 404 error for the link to your community submission form, so I’m not able to see the problem on my end.

Could you please see if there are any console errors by inspecting the page when seeing that error? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Please let me know about that

Thanks,
Victor

 

[Victor]

Hi There!

Thanks for getting in touch with us.

I’d be happy to help you with this topic.

You should be able to see the Ticket name and Ticket # in the CSV. The Ticket column should be the first and the Ticket # should be column number seven.

Are you seeing those columns? If not, there could be an issue somehow, so please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Tracy!

Thanks for reaching out to us. I’d be happy to help you with that issue.

First, let me apologize for the delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I had a closer inspection to your site and it I can see the output for the filters is that of the vertical ones, so this looks like a conflict with your theme.

Could you please switch to a default theme (like Twenty Seventeen) and see if any difference?

If it shows fine on a default theme, then you could try using a different template in your theme by going to WP Admin > Events > Settings > Display tab and under Events template select a different one to see if any of them work.

Please let us know about it.

Thanks,
Victor

 

[Victor]

Hi Simon!

Thanks for getting in touch with us!

You can use one license for your live and dev sites. Let me share you the following article that describes how this work with different TLDs > https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

If your dev site does not accommodate to any of those TLD, you can still install and use the plugin on your dev site without a license, as not having a license does not limit any of the plugin functionalities.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi There!

I’m truly sorry to hear you are being impacted by this issue.

At the moment, there needs to be a relationship between the account used to import the events and the events themselves. You can learn more about the current state of this Facebook issue in https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

You can also check out our Event Aggregator Status page at any time to see current information about the our import service.

We’ll try to keep those pages as up to date as possible so you can get the latest about this issue.

Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Robert!

I’m sorry to hear you are having that issue. I’d be happy to help you find the source of the problem.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Also, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

After that, create a test event with a ticket in it and make some test purchases to see if you can reproduce the same problem.

If you still experience the problem after that, It could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let us know how that goes

Thanks,
Victor

[Victor]

Hi Daniel!

Thanks for reaching out to us! Let me help you with this topic.

I think the issue you are having is different from the one in the thread you shared.

Unfortunately, we are already aware of that issue which makes the number of attendees not being correct in the list of events in the WP Admin. Currently, it will only count attendees for which their order have been completed.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Jørn!

Great to know that! I’m glad you could accomplish that.

Thanks for following up to let us know about it.

I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Tony!

We’ve just released a fix on our Event Aggregator server to address this issue, so things should be back to normal.

There is no need to update anything on your end, but do make sure you are using the latest version of The Events Calendar.

We apologize for the inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if they work on your end.

Thanks,
Victor

[Victor]

Hi Karen!

Thanks for sending over those screenshots.

We’ve just released a fix on our Event Aggregator server to address this issue, so things should be back to normal.

There is no need to update anything on your end, but do make sure you are using the latest version of The Events Calendar.

We apologize for the inconvenience and we appreciate your patience and help while we worked on this.

Please try your imports again and let us know if they work on your end.

Thanks,
Victor

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