Hi There!
Thanks for getting in touch with us.
I’d be happy to help you with this topic.
You should be able to see the Ticket name and Ticket # in the CSV. The Ticket column should be the first and the Ticket # should be column number seven.
Are you seeing those columns? If not, there could be an issue somehow, so please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.
After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.
Let me know how that goes.
Thanks,
Victor