Support Forums

Event Tickets Plus

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    • Comments
    • Updated
    • Solved Closed
      Depricating Shopp and WP eCommerce

      Posted by: Courtney
      Most Recent by: Ratings Droid on 2017/06/20 at 12:11pm

      ⚠️ We formally deprecated our integrations with Shopp and WPEC plugins as part of our Event Tickets Plus 4.4.8 release (which shipped last month) and Event Tickets Plus 4.5 will complete the deprecation process by fully removing support for these plugins.…

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    • 6/20/17
    • Solved Closed
      WooCommerce 3.0 users – read this!

      Posted by: Barry
      Most Recent by: Barry on 2017/04/06 at 3:41pm

      Update — Event Tickets Plus 4.4.5 is now available and is recommended for all our users (even if you continue to use WooCommerce 2.x). WooCommerce 3.0 is now available and we’re aware that lots of our users have already upgraded or plan to upgrad…

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    • 4/6/17
    • Solved Closed
      Receive copy of ticket email sent to customer?

      Posted by: Matt Arbogast
      Most Recent by: Victor on 2017/09/20 at 7:35am

      Hi, We’re using Event Tickets Plus and would like to receive a copy of the ticket email the customer receives so we receive the additional field data. I tried adding the code snippet below, but it isn’t working either because we’re using tic…

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    • Solved Closed
      How to Specify Default/Minimum Amount for Free Tickets?

      Posted by: John Holliday
      Most Recent by: Victor on 2017/09/20 at 5:54am

      I need to specify a minimum ticket amount for events that are otherwise free. For example, I’d like to specify a minimum donation of $50, but without limiting the ticket price to $50 so that larger donations can be accepted. It is not sufficient to add…

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    • Today
    • Solved Closed
      Booking confirmation email not recieved

      Posted by: Richard Jaques
      Most Recent by: Richard Jaques on 2017/09/20 at 4:57am

      Hi, Just setting up add ons to Event Calendar using Event Tickets plus and Woo commerce – I’ve successfully created a test event and purchased tickets using Stripe, so all set up and nearly ready to create a live event. But – emails are not …

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    • Solved Closed
      categorĂ­a de productos con tickets caducados

      Posted by: Pere Serrat Manén
      Most Recent by: Victor on 2017/09/20 at 4:49am

      En la página principal de la tienda muestro las categorĂ­as de los productos. Los productos son los tickets de los eventos. Es posible excluir categorĂ­as de productos que contienen tickets que ya han caducado? Es decir, no quiero que se muestren en el lista…

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    • Today
    • Solved Closed
      Adding ticket with "on request" price

      Posted by: annlen
      Most Recent by: Jennifer on 2017/09/20 at 4:40am

      Hi there, Is it possible to add a ticket with a “on request” price. We have need to set up events to which client can get pricing after contacting the agency.

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    • Solved Closed
      Ticket stock inventory not accurate

      Posted by: Janneke Nijenhuis
      Most Recent by: András on 2017/09/20 at 2:33am

      Example: Ticket for Annie’s Theater Toko In overview events it says 21 sold but in woo it says 17 tickets sold (17 is correct – 17 are sold and paid through Mollie) Total inventory was 40 – with 17 tickets sold it should be 23 remaining, how…

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    • Solved Closed
      Ticket level, Code scanning and CMS scheduler

      Posted by: james Endersby
      Most Recent by: james Endersby on 2017/09/20 at 2:27am

      Hello, I am running your plugin on my development server and have setup a PayPal sandbox account to test transactions running through the Woo Commerce e commerce facility. I have a couple of problems that I hope you can help me with. I have been running tes…

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    • Solved Closed
      How to cancel and refund our event tickets plus purchase

      Posted by: Skye Kelly
      Most Recent by: Skye Kelly on 2017/09/20 at 1:13am

      I need to ask for a refund. Your plug in really did not work with our site- it made it crash repeatedly (could also have been woo commerce) Anyways, had to get event expresso. I know you have a 30 day refund period. Please refund me, or let me know the proces…

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    • Solved Closed
      Tickets not sending

      Posted by: Lisa
      Most Recent by: Geoff B. on 2017/09/19 at 11:50pm

      A few months ago I had the same issue… our ticket confirmation emails are not sending. Using EasyWP STMP I’m getting a failure response. Can someone please help?

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    • Solved Closed
      EVENT TICKETS PLUS isn't working

      Posted by: Pranav Mehta
      Most Recent by: Geoff B. on 2017/09/19 at 11:04pm

      Dear Team, Y’day I’ve purchased EVENT TICKETS PLUS and after installing this plugin It’s not working it doesn’t show any option for tickets under woo-commerce .. Can you please advise..I’ve event coming up and wanted to get tick…

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    • Today
    • Solved Closed
      Unable to Restrict Ticket Selector

      Posted by: Joseph Citarello
      Most Recent by: Cliff on 2017/09/19 at 6:18pm

      I am currently using Events Calendar Pro / Event Tickets Plus with the EDD ecommerce solution and Restricted Content Pro also from the EDD group. I am seeing some unexpected behavior…any item restricted in the system should redirect the non-member to t…

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    • Today
    • Solved Closed
      Ticket cut-off times

      Posted by: tucsonspeedway
      Most Recent by: tucsonspeedway on 2017/09/19 at 1:59pm

      I’m suddenly having an issue where the cut-off times for ticket sales doesn’t work anymore. For my last two events I had to pull the page down in order to keep people from ordering past the time I entered! Any idea what changed??

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      Deleted Attendees?

      Posted by: Daniel
      Most Recent by: András on 2017/09/19 at 1:47pm

      Hello, It appears 21 of our attendees were deleted and we cannot figure out why. Could you please look into this for us? Below is a screenshot.

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    • Solved Closed
      Hide stock count till it's under a certain value

      Posted by: Timm Beckmann
      Most Recent by: Barry on 2017/09/19 at 12:50pm

      Hi, Currently the stock count for the tickets is diplayed for each ticket under the event. In German “100 verfĂĽgbar”. I would like to hide the numbers, at least until they reach a certain value, for example 10. In woocommerce I can set a value an…

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    • Today
    • Solved Closed
      Issues with Registers & Attendee Count

      Posted by: Carole Langman
      Most Recent by: Barry on 2017/09/19 at 12:48pm

      We are having issues with with the counts on Events being off and names showing up as duplicates on registers when there is only one space booked. Apparently this has been going on for some time, but our staff found it difficult to obtain clear examples to do…

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    • Solved Closed
      Let customers change their own tickets

      Posted by: atmedia
      Most Recent by: George on 2017/09/19 at 11:00am

      Hi there, I’m using Tribe Events PRO and Event tickets plus and I’m running into a problem. When I as an admin create an event with tickets and information fields and customers order those tickets, the user can’t edit the information they en…

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    • Solved Closed
      How To Set Default (and limit) to 1 Ticket

      Posted by: John Holliday
      Most Recent by: Jaime on 2017/09/19 at 7:14am

      The RSVP button is confusing to users because it does not explain that they have to first enter the number of tickets they want before the registration form is displayed. Since the count is initially set to 0, the form does not appear. However, if they pres…

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    • Yesterday
    • Solved Closed
      Events Tickets Plus and Dinner Table Guest seating

      Posted by: Pranav Mehta
      Most Recent by: Jennifer on 2017/09/19 at 7:14am

      Dear Team, The main reason I’ve purchased this plugin is to do Events Tickets Plus and Dinner Table Guest seating where each table member/non-member can select seats with child price etc is it possible we can draw a chat is fine if we can choose theater…

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    • Yesterday
    • Solved Closed
      Record separate PayPal fee

      Posted by: Ryan Purves
      Most Recent by: Victor on 2017/09/19 at 5:53am

      I just purchased Event Tickets Plus and am using it in combination with Event Calendar, Event Tickets and WooCommerce. Is there a way I can separately charge a ticket fee when customer chooses PayPal gateway using the products I have or do I need the Communit…

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    • Yesterday
    • Solved Closed
      Event Tickets Plus "View Tickets" Extension

      Posted by: Donald Morehouse
      Most Recent by: Jaime on 2017/09/19 at 5:43am

      I am looking to add a download version of my event’s tickets, or a place where people who buy tickets can download a PDF version. It sounds like the Add a “View Tickets” link for viewing, printing, and downloading tickets article accomplishes what I…

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    • Yesterday
    • Solved Closed
      Priority Booking

      Posted by: Russell
      Most Recent by: Jennifer on 2017/09/19 at 5:03am

      I want to be able to feature priority booking to people who have previously booked tickets. When the event goes on sale I want to be able to only allow these people to book, for a period of time. How can i achieve this ? Maybe using a coupon or something ? Pl…

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    • Yesterday
    • Solved Closed
      Ticket Sales Window Closed

      Posted by: Kathi
      Most Recent by: Jennifer on 2017/09/19 at 3:55am

      Please reference closed thread: https://theeventscalendar.com/support/forums/topic/ticket-sales-window-closed/#post-1332152 Sorry, I couldn’t figure out how to do this. I understand how to create the template override, but I have no idea how I’m s…

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    • Yesterday
    • Solved Closed
      Guide for Checking in Attendees

      Posted by: Tim
      Most Recent by: Geoff B. on 2017/09/18 at 10:44pm

      Hello, We are using Event Tickets Plus for ticketing our event. At the event Ticketing and check in will be handled by the Venue’s staff rather than the event organizers. This is a large event with multiple checkin/entry points. Is there a guide or info…

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    • Yesterday
    • Solved Closed
      payment options from the frontend

      Posted by: nick nick
      Most Recent by: Cliff on 2017/09/18 at 7:41pm

      hello, i need each new event’s vendor to be able to change his payment options from the frontend.At the moment there is only the paypal option in which one imputs his paypal email and that’s that, not even a message.The event’s vendor has n…

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    • Yesterday
    • Solved Closed
      change order status from the front

      Posted by: nick nick
      Most Recent by: Cliff on 2017/09/18 at 7:36pm

      hello, i want to make a multi vendor event store.i need to enable to my client-event manager to be able to change the order status to completed e.g FROM the frontend.He does not have the ability to go to the dashboard and apply an order as complete.i have cho…

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    • Yesterday
    • Solved Closed
      Event Tickets Not Generating Woocommerce Email Receipts

      Posted by: Allison
      Most Recent by: Cliff on 2017/09/18 at 6:56pm

      Hi, I can’t seem to figure out why when I purchase an event ticket on my site is will not generate an admin or customer email receipt. It sends the event ticket, but thats it. If I create an order manually in WooCommerce, it sends the email receipts so …

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    • Yesterday
    • Solved Closed
      RSVP will not change to sell tickets

      Posted by: sarah quartermaine
      Most Recent by: Victor on 2017/09/18 at 4:08pm

      Hi there, I do not want to allow users to RSVP i only want them to be able to purchase tickets which will then tell me who is attending. However unlike a demo video I have seen it will not show purchase ticket options although I add sell with woocommerce. P…

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    • Yesterday
    • Solved Closed
      QR Scanner not checking in

      Posted by: Pete Morelli
      Most Recent by: Victor on 2017/09/18 at 3:52pm

      Hi, I just purchased Event Tickets Plus and attempted to check-in via QuickMark scanner on Android phone. I followed the following process: 1. Opened Chrome 2. went to my WP URL and logged in as administrator 3. went to attendees page of the event. (Select …

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    • Yesterday
    • Solved Closed
      Attendees Not Showing on Events Page

      Posted by: ccwbra
      Most Recent by: Jennifer on 2017/09/18 at 2:49pm

      Hi, I have the settings to “not hide” attendees from appearing on the events page, but no attendees are appearing. Can you help fix this feature? http://ccwbra.com/event/nationals-2017/

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    • Yesterday
    • Solved Closed
      Code sent by 'TheEventsCalendar' Not Working

      Posted by: Tom Webber
      Most Recent by: András on 2017/09/18 at 12:23pm

      Hi There, Previously, Patricia sent me some .php code to enter to my theme on WordPress. I’ve installed the child theme to make these changes however they are not changing the websites. I’ve used some screenshots below where I’m trying to ch…

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    • Yesterday
    • Solved Closed
      “View Tickets” link not showing up

      Posted by: Adam
      Most Recent by: Victor on 2017/09/18 at 9:41am

      HI there guys, I feel like I’m missing something really obvious, but I’ve installed the View Tickets plugin, but can’t seem to get the View Tickets link to display on the event when I’m logged in as a test user. Hopefully you can see w…

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    • Yesterday
    • Solved Closed
      Add to Cart button won’t display on Event page

      Posted by: Bob Shinn
      Most Recent by: Courtney on 2017/09/18 at 9:33am

      The Add to cart button won’t display on this page: https://harpsnhalos77.com/event/energy-alchemy-workshop/ I setup a test site with the 2014 theme and Woocommerce in addition to The Events Calendar and Events Ticket Plus and it has the same behavior. …

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    • Yesterday
    • Solved Closed
      Page out of sorts when tickets added to event

      Posted by: Brendan Brooks
      Most Recent by: Patricia on 2017/09/18 at 7:04am

      Hi there, Having a bit of trouble with Events Tickets Plus, when creating an event it works perfectly normal and the design is as desired, see here: http://www.hei.org.au/event/april-2017-seminar-light-at-the-end-of-the-tunnel-sharing-and-enabling-environment…

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    • 9/18/17
    • Solved Closed
      Wrong Translation (German)

      Posted by: Adam Lenkiewicz
      Most Recent by: Adam Lenkiewicz on 2017/09/18 at 6:41am

      Hi, I try to change the translation “You’ll receive your tickets in another email.” to “Sie erhalten Ihre Tickets in einer gesonderten E-Mail.” on http://translations.theeventscalendar.com but the wrong translation “Sie erh…

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    • 9/18/17
    • Solved Closed
      Where are additional attendee fields stored?

      Posted by: Adam
      Most Recent by: Courtney on 2017/09/18 at 6:27am

      Hi, I inadvertently deleted a couple of attendee tickets and their additional fieldset information of course went with the delete – entirely my fault (sigh). I’m assuming the information for those records will have gone from the database, but I do…

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    • 9/18/17
    • Solved Closed
      Tickets status miscalculation

      Posted by: Jan Kvasnicka KULT, spolek
      Most Recent by: András on 2017/09/18 at 6:11am

      Hello, I have two urgent problems with ticket issuing. 1. There are 45 sold items in EDD. There are 41 sold, 1 remaining, 3 awaiting tickets in Events/Participants. All 45 tickets were bought by 4 customers with 4 payments. Why Events show 41+1+3? 2. A custom…

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    • 9/18/17

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