Support Forums

Event Tickets Plus

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    • Updated
    • Solved Closed
      Depricating Shopp and WP eCommerce

      Posted by: Courtney
      Most Recent by: Ratings Droid on 2017/06/20 at 12:11pm

      ⚠️ We formally deprecated our integrations with Shopp and WPEC plugins as part of our Event Tickets Plus 4.4.8 release (which shipped last month) and Event Tickets Plus 4.5 will complete the deprecation process by fully removing support for these plugins.…

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    • 6/20/17
    • Solved Closed
      WooCommerce 3.0 users – read this!

      Posted by: Barry
      Most Recent by: Barry on 2017/04/06 at 3:41pm

      Update — Event Tickets Plus 4.4.5 is now available and is recommended for all our users (even if you continue to use WooCommerce 2.x). WooCommerce 3.0 is now available and we’re aware that lots of our users have already upgraded or plan to upgrad…

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    • 4/6/17
    • Solved Closed
      Fatal error: Call to undefined function WC()

      Posted by: kelli
      Most Recent by: kelli on 2017/11/20 at 2:15pm

      HELP! After I updated, a few pages gave me a message of Fatal error: ob_start(): Cannot use output buffering in output buffering display handlers for the Event ticket shortcode plugin. After disabling all my plugins to see if there was a conflict, I found thi…

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    • Today
    • Solved Closed
      Migrating Course Information & Image to Products

      Posted by: Herb Hofbauer
      Most Recent by: Herb Hofbauer on 2017/11/20 at 2:06pm

      Quick question, Is there a simple way to have more date transferred into Woocomerce the product when I create events in Events Calendar? At the moment I create all my events in Events Calander then I need to go to the products and update the products indivi…

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    • Today
    • Solved Closed
      Wrong time format

      Posted by: Johan
      Most Recent by: Courtney on 2017/11/20 at 1:29pm

      Hello! I’m setting up event tickets plus on another site now – this time together with the Events Calendar. In the Settings (General): ……/wp-admin/edit.php?page=tribe-common&tab=general&post_type=tribe_events There is a setting…

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    • Solved Closed
      500 Error On Update or Publishing Event

      Posted by: Priscilla Gratton
      Most Recent by: Priscilla Gratton on 2017/11/20 at 1:26pm

      Hi, Ever since the event tickets update on the 9th, I’m no longer able to update or add an event that has a ticket. I’m using event tickets plus, event calendar pro, easy digital downloads and EDD stripe. I setup a demo server as well and tested …

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    • Today
    • Solved Closed
      Ability to add tickets to cart has disappeared

      Posted by: Matt
      Most Recent by: Victor on 2017/11/20 at 1:08pm

      There was another post on this topic but I wanted to add some other comments. When I use the start date/end date feature I find that the ability to purchase tickets disappears. Even if I change this for one event, all of my other events are impacted and los…

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    • Today
    • Solved Closed
      Problem with Woo Commerce

      Posted by: Lisa Mee
      Most Recent by: Lisa Mee on 2017/11/20 at 12:19pm

      Hi, I have bought events calendar pro, event tickets, community events, community tickets over the weekend and uploaded them into my woo commerce site, but it has caused a conflict with woo commerce itself . do you know how I can fix this? Thanks

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    • Today
    • Solved Closed
      Same error for me

      Posted by: Eric Jones
      Most Recent by: Courtney on 2017/11/20 at 11:55am

      I’m receiving the same error with Events tickets plus. There is a conflict with woocommerce which is now using select2 v4 and tickets plus/ events calendar is using v3. Basically your product is unusable right now. I have very frustrated users! =====…

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    • Today
    • Solved Closed
      URGENT: Umm… no save button? Update button discards changes

      Posted by: Maria
      Most Recent by: Jaime on 2017/11/20 at 11:14am

      Please see attached jpegs. Running latest versions of Calender, T plus, Woocommerce. I can edit tickets, etc but there’s no “save” button, just CANCEL, and clicking UPDATE at the top right simply gives that message about discarding changes (…

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    • Today
    • Solved Closed
      Events tickets not showing up

      Posted by: Sharon Watt
      Most Recent by: Geoff B. on 2017/11/20 at 10:54am

      The tickets are not showing up after the last update. There is just a blank space under the title “Tickets”. Please see screenshot. The page is http://www.plentypermaculture.co.nz/event/build-dry-stone-wall/

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    • Today
    • Solved Closed
      Fatal Error after update, Tickets_Handler.php on line 576

      Posted by: Tyler
      Most Recent by: Tyler on 2017/11/20 at 10:23am

      PHP Fatal error: Call to undefined method Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_qty_pending() in wp-content/plugins/event-tickets/src/Tribe/Tickets_Handler.php on line 576 — site won’t load. Commenting out that line allows site to…

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    • Today
    • Solved Closed
      Ticket sale with add to card is not showing for front end user

      Posted by: pim
      Most Recent by: Jennifer on 2017/11/20 at 9:21am

      Hi there, We have a little problem with our events plus for some reason when entering all information for our events and sale ticket with woocomecer. On the front the end was users can buy our event ticket. All information is showing perfectly but not the sec…

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    • Today
    • Solved Closed
      New Update to Ticket Permalinks

      Posted by: Charlie Langridge
      Most Recent by: Charlie Langridge on 2017/11/20 at 9:09am

      Hi, With the new ticket plus plugin it seems to make the ticket permalink the same as the event permalink, which is causing issues with our linking, as it links to the ticket rather than the event (which may have multiple tickets) – is there anyway of …

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    • Today
    • Solved Closed
      Fatal Error: 'tec.iCal'

      Posted by: Chris Curless
      Most Recent by: Chris Curless on 2017/11/20 at 8:43am

      We received this error after updating our plugins (see below). We are unable to access the WordPress dashboard or site. Fatal error: Uncaught exception ‘RuntimeException’ with message ‘Error while making ‘tec.iCal’: ‘tec.iC…

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    • Today
    • Solved Closed
      White screen of death & tickets created as events

      Posted by: vbt
      Most Recent by: Jaime on 2017/11/20 at 7:23am

      I HAD a recurring event that I wanted to add ticket-types to. OK, I saw your warning that this does not work as expected. So, I made that a single not recurring event. I then added two tickets-types. But during saving I got a white screen – even though…

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    • Today
    • Solved Closed
      Incorrect tickets left count

      Posted by: Pablo
      Most Recent by: Pablo on 2017/11/20 at 7:17am

      Hi, since last updates our tickets left count don´t work fine. For example: http://www.tourgalia.com/evento/quirogatrailchallenge/ If you select one ticket all counters update with the same number. Note: We have a function to limit one ticket per person but …

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    • Today
    • Solved Closed
      Events list page not showing accurate number of tickets left

      Posted by: Meg Boyd
      Most Recent by: Jaime on 2017/11/20 at 7:10am

      Hi, Since the new update that changed the ticketing, I have noticed that the main events list page, which lists all the events on one page that you can scroll through, is not listing the accurate number of tickets remaining. It is listing the total capacity w…

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    • Today
    • Solved Closed
      Latest update seems to have bust our site

      Posted by: kennedyart
      Most Recent by: Patricia on 2017/11/20 at 7:01am

      Hi guys Since updating this morning our site has crashed. I’m assuming it’s your plugin as I’m getting the following: Notice: Trying to get property of non-object in /var/www/vhosts/kennedyart.com/httpdocs/wp-content/plugins/the-events-cale…

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    • Today
    • Solved Closed
      Tickets update broken

      Posted by: oceanfit
      Most Recent by: Victor on 2017/11/20 at 6:41am

      Since updating to the latest tickets plugins (i.e. capacity etc) the global/capacity stock isn’t being honoured, and there is no way of adjusting it. i.e. capacity is 12, but one ticket shows 2 left, and one shows 12 left, when it should be 2 left. Als…

    • 2
    • Today
    • Solved Closed
      Hiding Ticket Availability

      Posted by: Sarah
      Most Recent by: Patricia on 2017/11/20 at 6:23am

      Hello, I was able to find a thread on this earlier this evening but I can’t find it now. Sorry if this is a double up… Can you please visit my website and change the visibility settings for the number of available tickets remaining. I only sell 10…

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    • Today
    • Solved Closed
      Customization Options

      Posted by: Tim
      Most Recent by: Victor on 2017/11/20 at 4:32am

      Good day, team! I have several questions I would happy to get responses for 1) Can we create a WP account based on registration information via RSVP? 2) Can we edit the confirmation email template (with QR code)? 3) I’ve seen API for the event but how c…

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    • Today
    • Solved Closed
      Your VAT ID

      Posted by: digi-hand
      Most Recent by: digi-hand on 2017/11/20 at 3:51am

      Hello from Vienna, I just bought the event tickets plus plugin from your website. I downloaded the invoice from the backend but I recognised that your VAT is not on the invoice. According to EU tax law I am obligated to have an invoice with both my and your V…

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    • Today
    • Solved Closed
      RSVP Fields not appearing

      Posted by: Ben Adams
      Most Recent by: Ben Adams on 2017/11/20 at 3:35am

      Hi guys, having an issue where the RSVP forms aren’t appearing on an event, and also the plus and minus buttons don’t work for increasing or decreasing rsvp numbers. http://staging-marzipanmedia.com/event/test-rsvp-free-talk/ The RSVP forms do ac…

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    • Today
    • Solved Closed
      Lacking of translation strings in PO file

      Posted by: Stefano Minardi
      Most Recent by: Stefano Minardi on 2017/11/20 at 3:10am

      Hello, I have noticed that many strings are lacking in the file events-tickets-it_IT.po I could not translate them and I was forced to change the plugin php files in order to insert the translated strings. Luckily my website is only in Italian. Could you plas…

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    • Today
    • Solved Closed
      Recurring event & tickets warning message – please explain

      Posted by: vbt
      Most Recent by: vbt on 2017/11/20 at 2:58am

      I am sorry, but I do not entirely understand your warning message: This is a recurring event. If you add tickets they will only show up on the next upcoming event in the recurrence pattern. The same ticket form will appear across all events in the series. Ple…

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    • Today
    • Solved Closed
      Making Tickets not possible. Only RSVP is showing

      Posted by: Robert
      Most Recent by: Robert on 2017/11/20 at 1:43am

      Hi, I recently upgraded to event calender pro, event ticket plus and community events. I try to add tickets to my events according to the knowledgebase(https://theeventscalendar.com/knowledgebase/making-tickets/) but only RSVP shows up in the tickets meta-box…

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    • Today
    • Solved Closed
      Attendees number vs tickets available

      Posted by: Black
      Most Recent by: Black on 2017/11/20 at 1:36am

      Hi We are having an issue with attendees vs tickets available. The number of tickets available does not match the number of attendees, this means more tickets are available than there should be. This has started happening since the latest update. It seems tha…

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    • Today
    • Solved Closed
      Sell tickets via physical box office as well

      Posted by: J van der Werf
      Most Recent by: Jennifer on 2017/11/19 at 11:47pm

      Hi, I was wondering how to achieve the following: My client wants to sell tickets online using your excellent plugin, but also wants to sell tickets at the box office and give the tickets to the client after payment. So using the same system to register ticke…

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    • Today
    • Solved Closed
      Tickets closing before time end sales field is set to

      Posted by: Meg Boyd
      Most Recent by: Jennifer on 2017/11/19 at 11:38pm

      Our tickets are closing before the specified end sales field. Even when I refresh the field for a later time, it does not fix the issue. For example: An event we are having tomorrow the tickets were set to close at 3:30 today. The tickets seemed to have close…

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    • Today
    • Solved Closed
      Time not being honored in End Date

      Posted by: Justin
      Most Recent by: Jennifer on 2017/11/19 at 11:36pm

      Just upgraded to 4.6 and our events that are for sale today could not be sold. I updated the end date to be tomorrow, and now users can purchase tickets as expected. I originally thought this might be a UTC vs WordPress Time zone issue as my server is in UTC …

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    • Today
    • Solved Closed
      Custom field not appearing on front end

      Posted by: Ben Laifsky
      Most Recent by: Ben Laifsky on 2017/11/19 at 8:33pm

      I am running the latest version of events ticket and events ticket plus. I added a custom field with a drop down list but it is not appearing on the ticket page. This is not a new installation but is the first time I have had this issue.

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    • Today
    • Solved Closed
      Preventing Duplicate Emails

      Posted by: Eric
      Most Recent by: Eric on 2017/11/19 at 4:36pm

      We need to ensure that the same email address isn’t registered more than once for the one event. Is it possible to add custom validation, or use a built in option to do this? The reason for this is that when details are passed to our CRM we need a uniqu…

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    • Today
    • Solved Closed
      Attendee listed multiple times

      Posted by: Melanie Adcock
      Most Recent by: Victor on 2017/11/18 at 3:13pm

      With the recent update it has broken the attendee list in the email notification. It is listing the first person twice on each ticket order. I have rolled back all the plugins to the last known working combination. so please don’t update. My client need…

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    • Yesterday
    • Solved Closed
      Select Ticket Providers extension broken

      Posted by: bruce williams
      Most Recent by: bruce williams on 2017/11/18 at 12:30pm

      With the update to Event Tickets Plus v4.6 it appears that the “Select Ticket Providers” extension no longer functions. I’ve found this extension very useful; if it can be updated to function with Event Tickets Plus v4.6 it would be greatly …

    • 1
    • 11/18/17
    • Solved Closed
      Order processed, payment taken but no tickets allocated

      Posted by: Simon Curr
      Most Recent by: Geoff B. on 2017/11/17 at 11:51pm

      Got a strange one, since the last update (I think). Customer orders ticket(s), Woocommerce and Paypal all complete successfully (for the right amount but ticket quantity is 0) but no tickets are allocated so any emails are sent out blank and they don’t …

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    • 11/17/17
    • Solved Closed
      Event Ticket Confirmation Email

      Posted by: Steven Hargrove
      Most Recent by: Geoff B. on 2017/11/17 at 11:08pm

      We used to receive confirmation emails when someone registered for an event, but after an update we seem to have lost that feature. Is there a setting I am missing that will send us a notification when someone has RSVPed for an event?

    • 2
    • 11/17/17
    • Solved Closed
      Events tickets not show

      Posted by: Fernando
      Most Recent by: Geoff B. on 2017/11/17 at 11:03pm

      In http://www.sidroquedada.com/m/sidroquedada/sidroquedada-243-sabado-18-noviembre-2017-2130/ have disappeared the tickets to buy from the purchase screen please help us ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://t…

    • 2
    • 11/17/17
    • Solved Closed
      All events showing sold out

      Posted by: Sharon
      Most Recent by: Brendan on 2017/11/17 at 7:39pm

      We installed the latest updates and now all of our events cannot book tickets- shows tickets out of stock. How can I fix this without having to edit 100’s of events manually?

    • 2
    • 11/17/17
    • Solved Closed
      Event Tickets Plugin

      Posted by: Jacob
      Most Recent by: Jennifer on 2017/11/17 at 6:27pm

      Hello, A couple days ago, we updated The Events Calendar Pro and the Events Tickets plugins. Regrettably, the functionality on our site for RSVPs seems to have gone awry. For example, when you go to RSVP for an event next week (e.g., https://www.balsilliesch…

    • 4
    • 11/17/17
    • Solved Closed
      Tried to update plug in – here is the response

      Posted by: Helen Fleming
      Most Recent by: Cliff on 2017/11/17 at 4:21pm

      2017/11/17 17:47:44 [error] 32427#0: *1428893 FastCGI sent in stderr: “PHP message: PHP Fatal error: Class ‘Tribe__Tickets_Plus__Commerce__Warnings’ not found in /var/www/lcfclubs.co.nz/htdocs/wp-content/plugins/event-tickets-plus/src/Tribe…

    • 2
    • 11/17/17
    • Solved Closed
      Missing Venue and Organizer options

      Posted by: imotte
      Most Recent by: Cliff on 2017/11/17 at 4:05pm

      I have bought Event Tickets Plus, but I dont see the Organizer or Venue options in de menu. I also dont see the Event post type in Ticket Settings. Am i doing something wrong? Thanks in advances! Mark

    • 2
    • 11/17/17
    • Solved Closed
      Recurring Events Need Separate Tickets

      Posted by: Ryan
      Most Recent by: Jennifer on 2017/11/17 at 3:46pm

      Hello, I talked to someone during presale about the ticket functionality but I can’t seem to get it to work correctly. We create recurring events (that are tours) every Monday, Wednesday, and Friday. Each tour can accommodate 15 people. However when I m…

    • 4
    • 11/17/17

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