Event Tickets Plus
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Solved ClosedđŸ“£ Maintenance Release for the Week of 30 September 2018
Hello! We’re happy to announce that we just published a Maintenance Release for The Events Calendar and several premium add-ons. Maintenance Releases are smaller updates between major updates that are mostly comprised of bug fixes, tweaks, and small but…
- 10/3/18
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Solved ClosedTribe Events Initialization loop
Hi, We have your Event Calendar and Event Ticket module, and also recently purchased the Event Ticket Plus version as well. When trying to go into the Events admin screen, the system just goes int processing mode and it takes almost two minutes before it disp…
- 6/27/19
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Solved Closed[Private] Slow load – events admin page
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- 6/27/19
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Solved ClosedEvent tickets sold number is including deleted tickets
I am wondering why deleted tickets are being included in my tickets sold number. And is there a way to completely remove deleted tickets? This would be very helpful as I do not want deleted tickets to be accounted for in my total tickets sold number.
- 5/14/19
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Solved ClosedAttendee Summary Data Doesn't Show Correct Numbers after Refunds/Cancellations
Is there a setting that exists or could be added so the summary of attendees (see example below copied from that section) shows only the ones that haven’t been refunded or cancelled? The final count is misleading. We’d like it to show only the one…
- 5/14/19
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Solved ClosedDeleted Attendees not restocking
Hi, Just tried adding our first event and tested the ability to remove an attendee. I have Deleted their Ticket. I was expecting their ticket to be restocked and return my capacity back. This has not occurred. Is there some type of condition needed for a dele…
- 5/14/19
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Solved ClosedRefunded Tickets Not Restocking
We’ve had 4 tickets refunded and it’s not restocked them into the available tickets. The attendee number under “Pages” is showing 36 tickets, which is correct. When you click that, it takes you to the attendee list which shows 40 ticke…
- 5/14/19
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Solved ClosedPurchased Tickets Not Recognized
I am selling tickets to an event on both the the event page and a separate conference page (using the WooCommerce product shortcode). I can see the orders and tickets being sold and processing. However a completed order (credit card via Stripe) is showing i…
- 5/14/19
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Solved ClosedCancelled orders deducted from quantity available
Total available: 5 Completed orders: 1 On hold orders: 1 Cancelled orders: 3 Expected # available: 3 Actual # available: 0 Also note that “Tickets sold” still says 0 even though there are Completed orders. I convinced the client to try WooCommerce…
- 5/14/19
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Solved ClosedTicket Stock (Reopend Support Ticket)
Hello there, oi like to reopen an Support Ticket. I was very busy last weeks and meanwhile one of mine support tickets was closed. (https://theeventscalendar.com/support/forums/topic/ticket-stock-3/#post-1449638) I would like to comment the answear of AndrĂ¡…
- 5/14/19
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Solved Closed[Private] Moving License Key
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- 4/1/19
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Solved ClosedAPI Key does not work in Events Ticket Plus App for Android
I also am having the same issue as this thread: https://theeventscalendar.com/support/forums/topic/please-verify-your-api-key-is-correctly-entered-on-the-settings-page/ I tried generating a new key, and typing it in case sensitive as well as saving. I tried r…
- 4/1/19
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Solved ClosedPlease verify your API key is correctly entered on the settings page
Hello, we have paid for the Event Tickets Plus just today but we can’t use it :_( We have made the setup in WordPress, put the api key in the android app (Event Tickets Plus) and everything seems to be ok… but we always get the “Please verif…
- 4/1/19
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Solved ClosedA way to quickly see if someone already checked in
In my current event project people can order one ticket for an event, but for different time periods. So we created 5 tickets, one from 10.00 to 12.00 in the morning, one for 13.00 till 15.00 etc. People can only enter once! Is there a way we can see if they …
- 4/1/19
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Solved Closedunlimited capacity
I was wondering if there was an answer to this thread that we can see: https://theeventscalendar.com/support/forums/topic/importing-tickets-with-unlimited-capacity/ It seems like we have the same question or issue.
- 4/1/19
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Solved Closed[Private] "Update Tickets" button on "My Tickets" page
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- 4/1/19
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Solved ClosedMaximum Execution Time Exceeded?
We currently have over 1,000 sales for an event and have noticed the site getting slower and slower. This same problem started happening for our last event but not quite as bad. We’ve been getting timed out errors just trying to switch from Attendees to…
- 4/1/19
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Solved ClosedToo many attendees is leading to memory and execution time issues
We currently have an event with over 11000 attendees, and can no longer edit nor view the attendee list due to excessive memory usage and maximum execution times being exceeded. There were no limitations specified when we purchased the plugin, and it is now f…
- 4/1/19
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Solved Closed2 Tickets issued for 1 purchase
Hi, I have same problem as someone here: https://theeventscalendar.com/support/forums/topic/2-tickets-issued-for-1-purchase/ (but that is private and I can not see the asnwer) and people here: https://theeventscalendar.com/support/forums/topic/2-tickets-issue…
- 1/22/19
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Solved Closed2 Tickets issued for 1 purchase revisited
This issue is still persisting and not resolved
- 1/22/19
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Solved ClosedDuplicate tickets generated for orders (more tickets issued than paid for)
Hi, We are using the Event Tickets Plus plugin to sell raffle tickets and we’ve had multiple instances of a person getting issued more tickets than they’ve paid for. We are currently using PayPal as our only payment processor and I believe I may h…
- 1/22/19
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Solved Closed[Private] Multiple tickets are sent to buyer; also receiving multiple notification emails
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- 1/22/19
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Solved ClosedTickets available not using woocommerce stock 1 2
We are currently selling tickets for an event and have encountered a problem. Our Tickets available is lower than it should on most event times with the remark “The number of Complete ticket sales does not match the number of attendees. Please check the…
- 1/22/19
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Solved ClosedStrings not translated
Hi there please see attached. these strings are not translatable. thanks brian
- 1/4/19
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Solved ClosedTicket Quantities Error Still Present
Hi there, I’m writing as a follow up to the ticket below: https://theeventscalendar.com/support/forums/topic/ticket-quantities-error-for-duplicate-events/ This issue was shown to be updated in the latest release and we are running latest versions of all…
- 11/28/18
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Solved Closedprice in list view for mobile
I would like the price displayed on Mobile. It seems wierd that it is not shown given the amount of mobile traffic. Looking at the CSS you have a line of code @media only screen and (max-width:768px) { .tribe-events-list .tribe-events-event-cost span { dis…
- 11/26/18
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Solved ClosedPlease verify your API key is correctly entered on the settings
I am experiencing the same issue as the others, HELP! ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as:Â https://theeventscalendar.com/support/forums/topic/please-verify-your-api-key-is-correctly-entered-on-the-settings-page/
- 11/12/18
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Solved ClosedIncorrect Attendee Count 1 2
As far as I can tell there are 4 places that report the number of tickets sold and attendee’s for each event. 1. The main event page that list all events under the Attendee column there is a number sold and percentage. 2. When I click on the attendee number…
- 10/31/18
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Solved ClosedEvent without a start/end date???
Hi there, I have an an event that I only intend to run when I have a full student “roll”. So…I would like to create an event that doesn’t have a start/end date but that people can RSVP to OR…better yet, can “register”…
- 10/31/18
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Solved Closedmobile ticket fieldsets css
The ticket field set response text bar and multi line bar css is smushed and does not stretch across the mobile screen. On the desktop it looks normal. Mahalo
- 10/23/18
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Solved ClosedLinks inserted into header that cause 404 errors
Hi, hope you can help I’m using Calendar Pro and Events Tickets Plus. On all Event pages on my site, a link similar to the below is being inserted into the <head> section which, by my limited understanding, is something to do with the REST API: &l…
- 10/22/18
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Solved ClosedAttendee Ticket Fieldset data not exporting
Hi Guys, We are having an issue where we setup a number of mandatory fieldsets that need completing. This data was exporting perfectly but we are now seeing intermittent errors where the data is not exporting at all and where it has moved to Other Data on th…
- 10/22/18
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Solved ClosedChanged attendee field, info now missing
Hello, I recently changed the verbiage of one of my attendee meta fields on a ticket. Now when I export my attendee list all of the previously completed information that once was for that question with the old verbiage no longer appears. Is this still floatin…
- 10/22/18
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Solved ClosedAttendee Information not exporting properly
When viewing the attendees I see the information they’ve filled out (behind the “View Details” link in the listing). But when I hit “export” only the first row is populated with the extra fields. All up-to-date plugins. Using E…
- 10/22/18
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Solved Closed[Private] Cart Empty – Basel Theme / Redux Framework Plugin
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- 10/22/18
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Solved Closed[Private] Event Tickets Plus 4.8.1 crash
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- 10/18/18
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Solved ClosedHide display of number of tickets
Hideeho there! So I just reinstalled Eventbrite tickets to have them display on our site, but I’m having some trouble hiding the number of tickets remaining. You can see it here: https://www.shegeeksout.com/event/she-geeks-out-speed-mentoring-with-micro…
- 10/18/18
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Solved ClosedTicket sales closes in wrong time
Hi, I have imported a bunch of events and tickets via csv file. My site is defined to be at Oslo timezone, however the ticket sales close two hours before it should be. I have checked the event time zone is correct (oslo) but still it is closing two hours bef…
- 10/12/18
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Solved ClosedGetting the default RSVP value to be 1 and not zero?
Hi there, I am just wondering if you are using the RSVP function and not the woocommerce function how does one change the default value on the ticket from 0 to 1 as the starting point. I have looked at this tutoiral here https://clicknathan.com/web-design/cus…
- 10/11/18
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Solved Closed[Private] Beug boutton
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- 10/10/18
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Solved ClosedSend ticket per attendee
Hi, So im running events ticket pro and the way we set it up was one person can buy more than one ticket. I would like to be able to add a custom field to the extra attendee field that would allow for an email address. So when buying tickets you fill out who …
- 10/10/18
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Solved ClosedMobile responsiveness of Tickets Plus Plugin
Hi, I’m having an issue with the event ticket table on mobile view. Thanks
- 10/10/18
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Solved ClosedWebsite crash following update
Hi Guys updated plugin recently and got the following error could you please advise a fix Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets)
- 10/10/18
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Solved ClosedError – Site Not Loading – Presenting Error Message Re: Event Tickets Plus
All of a sudden, my site stopped loading and began displaying this error message: Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets) in /home/xponent2/corkandvinesociety.com/wp-cont…
- 10/10/18
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Solved ClosedUrgent error site down
Just tried to update Event Tickets and Event Ticjets plus. Just paid for the renewal of the licence and am getting this message. Please help! Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Ticke…
- 10/10/18
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Solved ClosedFatal PHP Error, Class not Public
I am updating the Tickets Plus plugin, and as soon as I do I receive the following error: PHP Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets) in home1/bythebo2/public_html/eola/…
- 10/10/18
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Solved ClosedImport function inaccurate
Hi! I ran a CSV-import of 500 events, of which only 450 were imported and I have no idea why the rest was not. One event got imported twice with all elements exactly the same, but a “2” appended to the URL of one. Do you have experience with these…
- 10/10/18
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Solved Closedmake a recurring event runnimg veery tuesday and thursday
Hi support I have maked a new event starting september 27 2018 and running every tuesday and thursday (i use calender pro and ticket plus) i added unlimited tickets to all events. All events is configured fine. i can buy a ticket and recieve a mail with order…
- 10/9/18
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Solved ClosedHide QR code IF a certain category
Hi, I know how to disable the QR code from all ticket emails; however I need to just hide it if the events that have been purchased are within a particular category (Online Events). Can you help me hide it in the emails IF the product category is Online Event…
- 10/9/18
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Solved Closedtotal amount error after a scan
Hello i have differents problem with your plugin. 1 when i scan a ticket the attendees number don’t change 2 The total of the sales don’t change ( ZERO) 3 i have 6 tickets for 7 sales . Is it normal ? look picture Thanks
- 10/9/18
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Solved ClosedSet price for events
Hi there, I want to give the suer the opportunity to register for events and set individual prices for each one of them. But I don’t want the payment to be conducted online (the visitors are to pay cash). Do I need Event Ticket Plus to be installed sole…
- 10/8/18
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