Help Desk

Event Tickets Plus

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    • Solved Closed
      overlaid mobile view

      Posted by: wei
      Most Recent by: wei on 2018/04/26 at 1:22am

      We also ran into other issues that concerned with mobile interface. So if you use your phone and go to site https://yorkshirebakingclub.com/event/family-fun-baking-event/2018-06-30/ The title is cut off as showed in the image. (https://theeventscalendar.com/c…

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    • Today
    • Solved Closed
      Show hidden upcoming events in Agenda

      Posted by: Mario
      Most Recent by: Mario on 2018/04/26 at 1:03am

      Hi, I use the “Hide From Event Listings” check box to hide events from the Upcoming events list. Would it be possible to show hidden events in the month calendar view only? Thank you in advance

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    • Solved Closed
      Show attendee list for past events

      Posted by: Mario
      Most Recent by: Mario on 2018/04/26 at 12:59am

      Hi, the “View the attendees list” link is not shown on past events’ single page. Is it possible to change this behavior? If this feature is not provided can you please put me on the right track to code this feature myself. Thank you in advan…

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    • Solved Closed
      Can I send a bulk reminder?

      Posted by: jmscrk
      Most Recent by: jmscrk on 2018/04/25 at 10:40pm

      Hi there, I would like to send a bulk reminder to all ticket holders the day before an event. To remind them of the time, location etc. I’m new to Event Tickets so I’m not sure if it does this automatically? If I could set up automatic reminder em…

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    • Today
    • Solved Closed
      Deactivate payment method COD for special ticket category

      Posted by: salilou
      Most Recent by: Barry on 2018/04/25 at 10:26pm

      Hello, I want to deactivate the cash on demand payment method for a special ticket category (id=54). There are plugins that check the product category, but that is not set. I found a filter (woocommerce_available_payment_gateways) to check if any of the items…

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    • Solved Closed
      Plugin Won't Update with new license key

      Posted by: Rebecca Redding
      Most Recent by: Brendan on 2018/04/25 at 9:16pm

      Hello. I paid for event tickets plus update this morning and put in my new license key on my site. It won’t hold it or update my plugin. I have tried deleting the plugin and re-installing. I have tried many, many times. It will not update with my new li…

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    • Solved Closed
      Ticket sale not displaying in attendees list

      Posted by: Linda
      Most Recent by: Linda on 2018/04/25 at 8:50pm

      WooCommerce is showing purchase orders for event tickets. The orders have a status of Completed but the tickets are not showing up in Orders/Attendees in the Event. Sales by Ticket is saying the orders are awaiting review. As the WooCommerce orders are alread…

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    • Solved Closed
      [Private] Check-In Access Only?

      Posted by: Mike
      Most Recent by: Mike on 2018/04/25 at 3:37pm

      Hi, We’re just a few weeks away from our next event. Currently we’re already over 1,000 passes and have come across an issue. Currently, if a user is a contributor they can login and lookup customers to check them in. But they can see things lik…

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    • Solved Closed
      Tickets not saving

      Posted by: Erin Muck
      Most Recent by: Erin Muck on 2018/04/25 at 3:26pm

      Dear Support, We cannot get a ticket to save in any new events we are creating on our site. We enter the ticket info, then click SAVE and it just spins and spins. When it stops, nothing has been saved. Tickets have been created and saved in the past, but are…

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    • Today
    • Solved Closed
      [Private] Refund

      Posted by: gearztv
      Most Recent by: gearztv on 2018/04/25 at 2:33pm

      Hi, I would like a refund on order 1484329 placed on 3/20/20018. We will not be using this plugin. Thanks!

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    • Solved Closed
      Custom message if no events listed

      Posted by: crossheartmedical
      Most Recent by: Patricia on 2018/04/25 at 1:51pm

      If I have no events to list on my events page, how can I change the message to say something like “No classes currently scheduled. Please click <u>here</u> to schedule your own course” instead of the “There were no results found&…

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    • Today
    • Solved Closed
      [Private] Re: Double Registration

      Posted by: ceejaycharles
      Most Recent by: ceejaycharles on 2018/04/25 at 1:33pm

      Hello, One of my users submitted two registrations. How can i prevent that from happening in the future. Also before users select the quantity from the ticket quantity selector, if they click submit it goes through so how can i disable the submit until it ha…

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    • Solved Closed
      Attendees fields in PDF ticket

      Posted by: salilou
      Most Recent by: salilou on 2018/04/25 at 1:31pm

      Hello, I have found an issue and it seems to be a bug. I use Ticket Plus and PDF Ticket extension. In the ticket email there are the attendee informations of the custom ticket fields. But in the attached ticket pdf file they are missing! See screenshot. I hav…

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    • Solved Closed
      Monthly overview – next page does not work

      Posted by: Christoph Morre
      Most Recent by: Victor on 2018/04/25 at 12:43pm

      Hello, since updating changing to next month does not work. Clicking on next month (e.g. May), the monthly overview always changes to the actual month. The month indicator on the top left – 04.2018 -does not change. https://stieglerhaus.at/veranstaltung…

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    • Solved Closed
      Event Tickets not saving when added to New Event listing

      Posted by: zanart
      Most Recent by: zanart on 2018/04/25 at 12:05pm

      All Plugins involved (WordPress, Event Calendar, Event Tickets, Event Tickets Pro, Woo Commerce) are up to date. When adding new event everything shows beautifully on the calendar with the exception of the tickets created – they are also not visible on …

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    • Solved Closed
      Ticket Plus not integrating with woocommerce.

      Posted by: trtent
      Most Recent by: Jaime on 2018/04/25 at 11:44am

      I just installed Event Ticket Plus . However WooCommerce is not intergrating with ticket Plus. reinstalled both several times. I have both event ticket and event ticket plus plugin installed. See attached image . can you help?

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    • Solved Closed
      Snippet for rsvp admin emails doesn't work

      Posted by: nadpev
      Most Recent by: Jaime on 2018/04/25 at 11:39am

      Hi, I’m trying to make rsvps send emails to the admin email. For some reason the snippet you supplied in other threads doesn’t do the job. I have an smtp running but don’t know how to make it send this email to the admin email. thanks!

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    • Today
    • Solved Closed
      [Private] No Buy Ticket Option in Events Page?

      Posted by: apexsummit
      Most Recent by: Jaime on 2018/04/25 at 11:37am

      Hi, I’m using the Events Ticket Plus with BB Themer. On the customized events page, I’ve put in the TEC Ticket Option into where I want to show (i’m assuming a buy button) but it doesn’t show up. On the events archive page (also on BB …

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    • Solved Closed
      Export of class/student details

      Posted by: Casper Blackwell
      Most Recent by: Casper Blackwell on 2018/04/25 at 11:17am

      Hello, Is possible to generate a export CSV file that breaks down the information into these fields: First Name Last Name (as separate fields) Address Line 1 Address Line 2 Address zip code Phone Email Class Name Class Date Instructor (this is the only thing …

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    • Solved Closed
      Checkin is not always responding

      Posted by: H. Adam Lenz
      Most Recent by: Jaime on 2018/04/25 at 11:12am

      When I click “check in” on an attendee the button turns to say “Undo Checkin” and the options “_tribe_wooticket_checkedin” becomes 1. When I click “undo check-in” the button turns blue again, and the option is…

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    • Solved Closed
      Reorder Attendees in Dashboard and edit info

      Posted by: viperfish
      Most Recent by: Jaime on 2018/04/25 at 10:51am

      Hello, 1. Previously the attendees were listed in order of most resent RSVP to least recent. With the latest update I have done the order is reversed. Is there a way to reverse the order of this list. 2. When someone RSVPs I use custom fields to gather …

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    • Solved Closed
      RSVP Tickets processing – display a message

      Posted by: Uwe Matern
      Most Recent by: Jaime on 2018/04/25 at 10:47am

      Good Morning from Germany, we operate a portal with thousands of events where we sell RSVP tickets. They are bookings but without payment. The performance in general is quite good because we use a cache plugin (WP fastest cache) for caching all events. Only i…

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    • Solved Closed
      Event Tickets incorrectly shows event as full

      Posted by: Jacob
      Most Recent by: Jacob on 2018/04/25 at 10:01am

      Hello, I’m using the Events Calendar Pro with Events Tickets for a grad school website. They are holding an event in 2 days – https://www.balsillieschool.ca/event/stop-carnage-politics-death-mourning-production-europes-migration-crisis/ . Only 4…

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    • Solved Closed
      Tickets not saving

      Posted by: bethanymrac
      Most Recent by: Victor on 2018/04/25 at 9:01am

      Hello. We are experiencing the same thing. All updates have been installed. Everything looks good until I save the ticket info and then it just reverts back to the starting point. ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as…

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    • Solved Closed
      REFUND REQUEST – Abysmal customer service

      Posted by: advertas
      Most Recent by: Courtney on 2018/04/25 at 8:52am

      After pay for Events Calendar Pro and Event Tickets, we have determined that it causes errors that slow down our page load time dramatically. Additionally, even the “premium support” offered by Modern Tribe has been abysmal at best. No one respo…

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    • Solved Closed
      Available RSVP's showing incorrectly

      Posted by: JENNIFER DEVINE
      Most Recent by: JENNIFER DEVINE on 2018/04/25 at 8:20am

      Hello, I have set up an event that has a non shared capacity of 70 RSVP’s. I currently have 23 open spots which shows correctly but on the list view it shows the the event is sold out. When in the admin side viewing the rsvp information it shows that th…

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    • Solved Closed
      Payment without leaving the website

      Posted by: dotsweb
      Most Recent by: dotsweb on 2018/04/25 at 8:07am

      Hi, is it possible for people to enter their payment information without leaving my website and go to paypal? I’d like them to pay without having to log into paypal or leave my website. I thought by upgrading to the Plus license, I can achieve that.

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    • Solved Closed
      No notification email being sent on completed order

      Posted by: Daniel Morduchowicz
      Most Recent by: juanfra on 2018/04/25 at 7:49am

      I know this has been discussed before but customers are not being sent notification tickets on a completed order. I’m using events ticket plus and woocommerce. My site is hosted by hostgator. Please let me know what information to submit to you so you c…

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    • Solved Closed
      [Private] ETPlus slowing backend dramatically

      Posted by: advertas
      Most Recent by: Victor on 2018/04/25 at 7:32am

      Hi, We’ve been having significant speed issues on both the frontend user experience in terms of page load times, AND in the backend page load times in the admin panel. We’ve tried experimenting with different server configurations, even up to sol…

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    • Solved Closed
      Recurring Events with Tickets

      Posted by: chromasites
      Most Recent by: chromasites on 2018/04/25 at 7:19am

      The feature I’m looking for is explained on UserVoice: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets I had planned my entire project around this feature, but apparently it’s not pos…

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    • Solved Closed
      Strange Capacity behaviour

      Posted by: Robert
      Most Recent by: Victor on 2018/04/25 at 5:50am

      Hey guys, we encountered a strange capacity behaviour which says “-90” (minus ninety!) please take a look at: https://gitarrehamburg.de/teilnahmemodelle-2/ Workshop – Brasilianische Gitarre 26. Oktober, von 20:00 bis 28. Oktober, von 21:00 Kultu…

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    • Solved Closed
      No ticket box showing up

      Posted by: industrieelklimmen
      Most Recent by: industrieelklimmen on 2018/04/25 at 5:27am

      No matter what post or page types I choose in Events > Tickets, there is no ticket box showing up in my event: http://wpik.conversionmonitor.com/training/training-gwo-working-at-heights/2018-03-28/ There is a ticket box shown at the bottom of the homepage …

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    • Solved Closed
      Attendee Details not saving on production servers

      Posted by: Craig
      Most Recent by: Craig on 2018/04/25 at 4:23am

      Hi there, This issue is a repeat of what’s in here: https://theeventscalendar.com/support/forums/topic/attendees-details-not-saving/. There was no solution to that as far as I can tell. The issue is only happening on my production servers with WPEngine,…

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    • Solved Closed
      Cannot hide remaining stock with CSS

      Posted by: fbit
      Most Recent by: fbit on 2018/04/24 at 5:31pm

      I have tested these changes in Inspect Element with Firefox but with my live site at http://jazzforallages.com I cannot get them to show up through editing CSS in Customizer: .tribe-events-event-cost .tribe-out-of-stock, .tribe-events-event-cost .tribe-ticket…

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    • Yesterday

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