Help Desk

Event Tickets Plus

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    • Comments
    • Updated
    • Solved Closed
      Ticket Quantities Error Still Present

      Posted by: Lauren
      Most Recent by: Andrs on 2018/11/28 at 5:08am

      Hi there, I’m writing as a follow up to the ticket below: https://theeventscalendar.com/support/forums/topic/ticket-quantities-error-for-duplicate-events/ This issue was shown to be updated in the latest release and we are running latest versions of all…

    • 16
    • 11/28/18
    • Solved Closed
      price in list view for mobile

      Posted by: John Paul
      Most Recent by: Victor on 2018/11/26 at 1:24pm

      I would like the price displayed on Mobile. It seems wierd that it is not shown given the amount of mobile traffic. Looking at the CSS you have a line of code @media only screen and (max-width:768px) { .tribe-events-list .tribe-events-event-cost span { dis…

    • 6
    • 11/26/18
    • Solved Closed
      Please verify your API key is correctly entered on the settings

      Posted by: Cas
      Most Recent by: Cliff on 2018/11/12 at 3:14pm

      I am experiencing the same issue as the others, HELP! ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/please-verify-your-api-key-is-correctly-entered-on-the-settings-page/

    • 3
    • 11/12/18
    • Solved Closed
      Incorrect Attendee Count 1 2

      Posted by: Sarah
      Most Recent by: Barry on 2018/10/31 at 8:44am

      As far as I can tell there are 4 places that report the number of tickets sold and attendee’s for each event. 1. The main event page that list all events under the Attendee column there is a number sold and percentage. 2. When I click on the attendee number…

    • 31
    • 10/31/18
    • Solved Closed
      Event without a start/end date???

      Posted by: tactical classroom
      Most Recent by: Barry on 2018/10/31 at 8:09am

      Hi there, I have an an event that I only intend to run when I have a full student “roll”. So…I would like to create an event that doesn’t have a start/end date but that people can RSVP to OR…better yet, can “register”…

    • 8
    • 10/31/18
    • Solved Closed
      mobile ticket fieldsets css

      Posted by: Sarah
      Most Recent by: Jeremy on 2018/10/23 at 4:57am

      The ticket field set response text bar and multi line bar css is smushed and does not stretch across the mobile screen. On the desktop it looks normal. Mahalo

    • 7
    • 10/23/18
    • Solved Closed
      Links inserted into header that cause 404 errors

      Posted by: Paul Long
      Most Recent by: Cliff on 2018/10/22 at 10:47pm

      Hi, hope you can help I’m using Calendar Pro and Events Tickets Plus. On all Event pages on my site, a link similar to the below is being inserted into the <head> section which, by my limited understanding, is something to do with the REST API: &l…

    • 8
    • 10/22/18
    • Solved Closed
      Attendee Ticket Fieldset data not exporting

      Posted by: Paula
      Most Recent by: Courtney on 2018/10/22 at 12:05pm

      Hi Guys, We are having an issue where we setup a number of mandatory fieldsets that need completing. This data was exporting perfectly but we are now seeing intermittent errors where the data is not exporting at all and where it has moved to Other Data on th…

    • 7
    • 10/22/18
    • Solved Closed
      Changed attendee field, info now missing

      Posted by: Brian
      Most Recent by: Courtney on 2018/10/22 at 12:05pm

      Hello, I recently changed the verbiage of one of my attendee meta fields on a ticket. Now when I export my attendee list all of the previously completed information that once was for that question with the old verbiage no longer appears. Is this still floatin…

    • 9
    • 10/22/18
    • Solved Closed
      Attendee Information not exporting properly

      Posted by: kelly
      Most Recent by: Courtney on 2018/10/22 at 12:05pm

      When viewing the attendees I see the information they’ve filled out (behind the “View Details” link in the listing). But when I hit “export” only the first row is populated with the extra fields. All up-to-date plugins. Using E…

    • 9
    • 10/22/18
    • Solved Closed
      Hide display of number of tickets

      Posted by: Rachel Murray
      Most Recent by: Sky on 2018/10/18 at 8:36am

      Hideeho there! So I just reinstalled Eventbrite tickets to have them display on our site, but I’m having some trouble hiding the number of tickets remaining. You can see it here: https://www.shegeeksout.com/event/she-geeks-out-speed-mentoring-with-micro…

    • 7
    • 10/18/18
    • Solved Closed
      API Key does not work in Events Ticket Plus App for Android

      Posted by: titanium6
      Most Recent by: Courtney on 2018/10/16 at 11:55am

      I also am having the same issue as this thread: https://theeventscalendar.com/support/forums/topic/please-verify-your-api-key-is-correctly-entered-on-the-settings-page/ I tried generating a new key, and typing it in case sensitive as well as saving. I tried r…

    • 7
    • 10/16/18
    • Solved Closed
      Ticket sales closes in wrong time

      Posted by: Ilkka
      Most Recent by: Barry on 2018/10/12 at 3:47pm

      Hi, I have imported a bunch of events and tickets via csv file. My site is defined to be at Oslo timezone, however the ticket sales close two hours before it should be. I have checked the event time zone is correct (oslo) but still it is closing two hours bef…

    • 15
    • 10/12/18
    • Solved Closed
      Send ticket per attendee

      Posted by: Kari Acker
      Most Recent by: Barry on 2018/10/10 at 3:37pm

      Hi, So im running events ticket pro and the way we set it up was one person can buy more than one ticket. I would like to be able to add a custom field to the extra attendee field that would allow for an email address. So when buying tickets you fill out who …

    • 3
    • 10/10/18
    • Solved Closed
      Website crash following update

      Posted by: Dan
      Most Recent by: Nico on 2018/10/10 at 7:38am

      Hi Guys updated plugin recently and got the following error could you please advise a fix Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets)

    • 8
    • 10/10/18
    • Solved Closed
      Urgent error site down

      Posted by: Tony
      Most Recent by: Nico on 2018/10/10 at 7:37am

      Just tried to update Event Tickets and Event Ticjets plus. Just paid for the renewal of the licence and am getting this message. Please help! Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Ticke…

    • 6
    • 10/10/18
    • Solved Closed
      Fatal PHP Error, Class not Public

      Posted by: wineclubeolahillswinery.com
      Most Recent by: Nico on 2018/10/10 at 7:36am

      I am updating the Tickets Plus plugin, and as soon as I do I receive the following error: PHP Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets) in home1/bythebo2/public_html/eola/…

    • 7
    • 10/10/18
    • Solved Closed
      Import function inaccurate

      Posted by: alexander.thiemedein-gesundheitskurs.de
      Most Recent by: Andrs on 2018/10/10 at 12:17am

      Hi! I ran a CSV-import of 500 events, of which only 450 were imported and I have no idea why the rest was not. One event got imported twice with all elements exactly the same, but a “2” appended to the URL of one. Do you have experience with these…

    • 5
    • 10/10/18
    • Solved Closed
      make a recurring event runnimg veery tuesday and thursday

      Posted by: Ole Kroer
      Most Recent by: Ed on 2018/10/09 at 12:33pm

      Hi support I have maked a new event starting september 27 2018 and running every tuesday and thursday (i use calender pro and ticket plus) i added unlimited tickets to all events. All events is configured fine. i can buy a ticket and recieve a mail with order…

    • 8
    • 10/9/18
    • Solved Closed
      Hide QR code IF a certain category

      Posted by: gsna
      Most Recent by: Cliff on 2018/10/09 at 12:20pm

      Hi, I know how to disable the QR code from all ticket emails; however I need to just hide it if the events that have been purchased are within a particular category (Online Events). Can you help me hide it in the emails IF the product category is Online Event…

    • 8
    • 10/9/18
    • Solved Closed
      total amount error after a scan

      Posted by: Thierry Trompette
      Most Recent by: Barry on 2018/10/09 at 6:55am

      Hello i have differents problem with your plugin. 1 when i scan a ticket the attendees number don’t change 2 The total of the sales don’t change ( ZERO) 3 i have 6 tickets for 7 sales . Is it normal ? look picture Thanks

    • 8
    • 10/9/18
    • Solved Closed
      Set price for events

      Posted by: gesine
      Most Recent by: Brendan on 2018/10/08 at 4:18pm

      Hi there, I want to give the suer the opportunity to register for events and set individual prices for each one of them. But I don’t want the payment to be conducted online (the visitors are to pay cash). Do I need Event Ticket Plus to be installed sole…

    • 8
    • 10/8/18
    • Solved Closed
      Tickets available not using woocommerce stock 1 2

      Posted by: Nick Hadsund
      Most Recent by: Andrs on 2018/10/08 at 1:32am

      We are currently selling tickets for an event and have encountered a problem. Our Tickets available is lower than it should on most event times with the remark “The number of Complete ticket sales does not match the number of attendees. Please check the…

    • 43
    • 10/8/18
    • Solved Closed
      Attendee Information of type TEXT not working

      Posted by: Ryan
      Most Recent by: Andrs on 2018/10/08 at 1:18am

      In short, “Text” fields aren’t recording to the database when a user registers. This is part of the “Attendee Information” where we’ve added extra questions/fields. There are 3 checkboxes, and a dropdown in addition to 2 …

    • 13
    • 10/8/18
    • Solved Closed
      Position of ‘Tickets are not available’ messages

      Posted by: liblogger
      Most Recent by: Jennifer on 2018/10/05 at 2:20pm

      Hello – in the latest version, it seems that the position of the messages displayed when tickets are not available (“Tickets are no longer available.” for sold out events and ‘Tickets are not available as this event has passed.’ …

    • 11
    • 10/5/18
    • Solved Closed
      Events – Custom Fields Missing since 4.8.1 update

      Posted by: Calum
      Most Recent by: Sky on 2018/10/05 at 9:51am

      The events on one of our client sites used custom fields to display some additional event information. Since the last update, custom fields have disappeared from the Edit Event page and there is no option to display Custom fields in screen options. The inform…

    • 5
    • 10/5/18
    • Solved Closed
      Emails not working for RSVPs

      Posted by: tara.finch
      Most Recent by: Sky on 2018/10/05 at 9:46am

      Hello I have seen a couple of threads for BCC emails for RSVP emails but Im not receiving the emails at all. I have double checked my general email and have tested it by adding a user and I received that email from wordpress but I am still not receiving email…

    • 6
    • 10/5/18
    • Solved Closed
      Free ticket, not RSVP

      Posted by: the meeting lab
      Most Recent by: Cliff on 2018/10/05 at 5:35am

      Hi there, As show in the example screenshoot (https://theeventscalendar.com/content/uploads/2015/12/Event-Tickets-Plus_Tickets-Table.png) i would like to set some ticket free. But when i try to set ticket price as 0, or leave it blank it shows up this: Ticket…

    • 6
    • 10/5/18
    • Solved Closed
      Automated Attendee Export

      Posted by: rcdesigndev
      Most Recent by: Jennifer on 2018/10/04 at 5:35pm

      Right now we have the option to export a CSV of all attendees going to an event. Is there a way to automate this export and have it save to folder on the server? Or would this be a custom script that pulls from the WP database? I just want to know if there is…

    • 4
    • 10/4/18
    • Solved Closed
      Use more than one saved fieldset

      Posted by: kohmancbgmail.com
      Most Recent by: Brendan on 2018/10/04 at 4:25pm

      Hello! I’m using Events Tickets Plus to create tickets for our training classes – I have three saved fieldsets but seem to be only able to call up one to use when creating a new class. Then, I have to start from scratch it appears. Is there any …

    • 4
    • 10/4/18
    • Solved Closed
      Weird Caching issue with events and checkout

      Posted by: karmacs
      Most Recent by: Brendan on 2018/10/04 at 3:22pm

      Hi, I recently started using the event Calendar and Event ticket Plus and a couple of things are causing issues. I have had several people complaining that no matter what date they select from the calendar, they only get 1 date. I have not bee able to replic…

    • 4
    • 10/4/18
    • Solved Closed
      Attendee Information for a group

      Posted by: tara.finch
      Most Recent by: Sky on 2018/10/04 at 9:10am

      Hello, I have search your forum but haven’t found the answer to a question I had. I am using the attendee information section to collect the arrival time of my customers. Typically they come in groups all at the same time. Is there a way to only have &#…

    • 6
    • 10/4/18
    • Solved Closed
      change buy now text

      Posted by: Laura
      Most Recent by: Cliff on 2018/10/04 at 6:20am

      Hi. we recently started using Events Tickets Plus. Is there a way to change the “Buy Now” text that is not editing our php files? We are just not knowledgeable enough to do that comfortably. If there is not a way, would you please consider adding …

    • 4
    • 10/4/18
    • Solved Closed
      Reaccurring events showing 1 attendee list

      Posted by: tara.finch
      Most Recent by: Andrs on 2018/10/04 at 5:26am

      Hello! I have several reaccurring events and when I click “tickets” and see my list of events ticketed I only see the first occurrence and I don’t know what the attendee RSVP’ed for?

    • 4
    • 10/4/18
    • Solved Closed
      Paypal sandbox account 1 2

      Posted by: understandphoto
      Most Recent by: Victor on 2018/10/04 at 4:54am

      Hi there! I want to test out the Event tickets plus plugin with Tribe Commerce using paypal sandbox account. I couldn’t find any info about that in your docs or forums. It might not be a big deal but still I’d like to be able to test it first. Can…

    • 56
    • 10/4/18
    • Solved Closed
      Sale date not greater then end date eror

      Posted by: akumu
      Most Recent by: Victor on 2018/10/04 at 4:47am

      Hi Admins, When i create tickets and set the start date for example 2018-08-01 and the end date to 2018-08-08 i can’t save the tickets, i get this error message Start date cannot be greater then end date…..But that’s not the case since the s…

    • 12
    • 10/4/18