Support Forums

Event Tickets Plus

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    • Updated
    • Solved Closed
      Refund

      Posted by: larissa23
      Most Recent by: George on 2017/01/22 at 5:37pm

      Can I get a refund for Event Tickets Plus? The client is not going ahead with the project.

    • 3
    • Today
    • Solved Closed
      No attendee info WP v4.7.1

      Posted by: Brian
      Most Recent by: Brian on 2017/01/22 at 11:14am

      My site was recently updated to WordPress 4.7.1. Ever since that update none of my tickets have had any attendee info come through. I am running Events Calendar Pro and Events Ticket Plus 4.3.3, I tried to update to 4.4.0.1 and the site crashed due to fatal e…

    • 2
    • Today
    • Solved Closed
      Error on tickets

      Posted by: Russell
      Most Recent by: Russell on 2017/01/22 at 9:09am

      I have tested a purchase of tickets. The tickets cam through but oddly a wrong date was printed! So the ticket item name was correct and the description which says 22nd Oct but underneath the title it says October 21st! I have no idea why and cannot see the …

    • 1
    • Today
    • Solved Closed
      Event Size

      Posted by: Russell
      Most Recent by: Russell on 2017/01/22 at 9:06am

      Hi I have two events. On the events page the two events are in square blocks and are HUGE. Is there a way of making these images smaller please. Ideally I’d have the events listed side by side.

    • 2
    • Today
    • Solved Closed
      Ticket Display Order

      Posted by: Russell
      Most Recent by: Russell on 2017/01/22 at 9:04am

      How do I change the order tickets are displayed in an event ? I have 6 listed but they are in the wrong order ?

    • 2
    • Today
    • Solved Closed
      Installing Resulted in a Fatal Error

      Posted by: Joshua
      Most Recent by: Joshua on 2017/01/22 at 9:02am

      Here it is. I am deleting the plugin for now to just get the page back online, but …. seems like the plugin broke the page. Any insights as to why? Fatal error: Uncaught exception ‘InvalidArgumentException’ with message ‘No constru…

    • 1
    • Today
    • Solved Closed
      Tickets are not counting down!

      Posted by: Crystal
      Most Recent by: Crystal on 2017/01/21 at 10:42pm

      The tickets quantities are not counting down when tickets are purchases. I use Woocommerce for payment processing. Please help.

    • 1
    • Today
    • Solved Closed
      Fatal Error on Vagrant

      Posted by: Yulia
      Most Recent by: Geoff B. on 2017/01/21 at 10:31pm

      I don’t know if this is the same issue but i am getting a fatal error after the last update 4.4.0.1 on my vagrant development server: PHP Fatal error: Call to undefined method Tribe__Settings_Manager::get_url() in /srv/www/gentleheartyoga/htdocs/wp-cont…

    • 2
    • Today
    • Solved Closed
      Mobile responsiveness of Tickets Plus Plug in

      Posted by: Paul
      Most Recent by: Geoff B. on 2017/01/21 at 10:21pm

      Hi, I’ve posted previously about this issue and received some custom CSS to cure the problem of the plug in not being mobile responsive. The CSS code it was suggested I use was @media and (max-width: 600px) { table.tribe-events-tickets tr .woocommerce …

    • 2
    • Today
    • Solved Closed
      URGENT – Conditional Tickets

      Posted by: Russell
      Most Recent by: Geoff B. on 2017/01/21 at 2:53pm

      Hi I use Event Tickets Plus with WooCommerce. 1. I am selling tickets to an event, but there is a minimum quantity requirement of 4. How do I set this up ? Next, I want to be able to give customers who have previously bought tickets the ability to add tickets…

    • 2
    • Yesterday
    • Solved Closed
      View Orders list breaks when ticket deleted

      Posted by: Saurabh
      Most Recent by: Saurabh on 2017/01/21 at 8:27am

      Admin view Orders for an event breaks when a ticket is manually deleted, but the matching Attendee is not manually deleted. Error on Line 389 in table.php. Looks like you are using the attendee list as the driver for the foreach loop that is looking for the…

    • 1
    • Yesterday
    • Solved Closed
      Strange RSVP Behavior

      Posted by: David
      Most Recent by: David on 2017/01/21 at 7:34am

      When you first visit an event page, you see the normal RSVP section, with the quantity dropdown and the submit button. When you select anything other than 0 from the quantity dropdown, we see the attendee meta fields as well as a “Send RSVP Confirmation…

    • 2
    • Yesterday
    • Solved Closed
      Make it look less commercial

      Posted by: Pascal
      Most Recent by: Pascal on 2017/01/20 at 7:34pm

      I use Event Ticket Plus together with WooCommerce. I need WooCommerce it has handy PDF invoices. But I think WooCommerce looks a bit to commercial. I organise workshops for students. Students can apply for these so they should not be confronted with a price o…

    • 1
    • Yesterday
    • Solved Closed
      Using mini calendar for RSVP for 2 month event

      Posted by: Soula
      Most Recent by: Soula on 2017/01/20 at 4:12pm

      Hi guys, I’ve looked everywhere for this so hopefully not wasting your time. I have one exhibition event. How do I offer 75 tickets daily except Tuesday for 2 months without a stream of tickets down my sidebar? Thank you

    • 3
    • 1/20/17
    • Solved Closed
      Stray Comma

      Posted by: Kimberley
      Most Recent by: Cliff on 2017/01/20 at 2:47pm

      There is a comma after the venue on http://businesseventscairns.org.au/events/category/business-events-trade-activites/. How can we remove this when only 1 item displays? Many thanks

    • 2
    • 1/20/17
    • Solved Closed
      Public Guest List?

      Posted by: Ken
      Most Recent by: Cliff on 2017/01/20 at 2:28pm

      Hi, I am setting up a website for a marketing club, and I would like to show logged in members the guest list (displaying the names and companies of other guests attending). Is there a way to do this? A related question: In the “tickets” section o…

    • 2
    • 1/20/17
    • Solved Closed
      Ticket Fieldset, Additional Validation

      Posted by: Steve
      Most Recent by: Steve on 2017/01/20 at 12:15pm

      Hi We are using Woo Commerce with Event Ticket Plus and are looking for some additional validation on the ticket fields. The plugin offers ‘required’ on each field but we are wondering if it is possible to add validation such as ‘numberR…

    • 1
    • 1/20/17
    • Solved Closed
      Attendee Details are not saving

      Posted by: Nancy
      Most Recent by: Cliff on 2017/01/20 at 11:02am

      Hello We recently started having an issue with our ticket attendee details not being saved. I have done the following to troubleshoot: -Made sure WordPress (4.7.1), WooCommerce (2.6.12), Academia Theme (4.0), Academia Core Plugin (4.0), Event Tickets (4.4.0.1…

    • 2
    • 1/20/17
    • Solved Closed
      Moving from WooCommerce Tickets to Event Tickets Plus

      Posted by: proimpact
      Most Recent by: proimpact on 2017/01/20 at 10:25am

      My license for WooCommerce Tickets expires on 2/10. I came here today to renew. Now I see that this plugin has been retired. How do I move from the old plugin to the new? Will I lose all of my current settings? Do I wait until 2/10 to renew? I am sorry, I …

    • 1
    • 1/20/17
    • Solved Closed
      How to get address and country to ticket?

      Posted by: Ilkka
      Most Recent by: Ilkka on 2017/01/20 at 9:00am

      Hi, I have been trying to get additional customer info to ticket. The custom fields are not an option as in my case there are many people buying tickets 10 or more so they would have to be filling fields all the time, not convenient for the customer Also ano…

    • 3
    • 1/20/17
    • Solved Closed
      Ticket discount not applied to price display

      Posted by: Karl
      Most Recent by: Karl on 2017/01/20 at 9:00am

      Dear Sir or Madam, We are using the Events Calendar Pro and Tickets Plugin for our events. We use it in conjunction with WooCommerce Memberships to offer discounted tickets to members. These are correctly displayed below the event, where you can actually purc…

    • 1
    • 1/20/17
    • Solved Closed
      Include shipping details in attendee list

      Posted by: Ben
      Most Recent by: Ben on 2017/01/20 at 8:04am

      Hi all, I know that this – or a variation of this – has been asked a few times, but I don’t seem to be able to get to the bottom of it myself. I need to do two things, although the second one is arguably more important 1. I need to show the …

    • 2
    • 1/20/17
    • Solved Closed
      Additional fields Checkbox

      Posted by: Edward
      Most Recent by: András on 2017/01/20 at 7:23am

      Hello, I wanted to ask how to make the modifications described below. The customer wants to subpage event somewhere near tickets available was the opportunity to select the checkboxes additional paid options. Current events page: http://www.positivepro.eu/szk…

    • 2
    • 1/20/17
    • Solved Closed
      Show how many seats are left 2

      Posted by: websource
      Most Recent by: websource on 2017/01/20 at 5:35am

      Hi george Some Time ago i created this post: https://theeventscalendar.com/support/forums/topic/show-how-many-seats-are-left/ and this UserVoice Thread: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5605710–sold-out-only-x-position…

    • 5
    • 1/20/17
    • Solved Closed
      Cannot override select.php

      Posted by: Charles
      Most Recent by: Charles on 2017/01/20 at 2:01am

      Hi, As per this topic, which doesn’t appear to be answered: https://theeventscalendar.com/support/forums/topic/where-do-we-create-the-events-tickets-plus-templates-under-our-child-theme/ I cannot override the meta/select.php template. Please could you a…

    • 1
    • 1/20/17
    • Solved Closed
      All events shown as free

      Posted by: Damien
      Most Recent by: Geoff B. on 2017/01/19 at 11:09pm

      Hello We are using Events Tickets Plus without an e-commerce platform such as Woocommerce. We don’t need to take payment for the events but needed the extra control of using Event Tickets Plus. The problem is that once the tickets addon is installed it…

    • 2
    • 1/19/17
    • Solved Closed
      wc vendor

      Posted by: Thierry
      Most Recent by: Geoff B. on 2017/01/19 at 11:00pm

      Hello, I would like to set wc vendor so that the cheking is displayed when you scan a ticket. My problem is this: When I am an administrator I go directly on the page of cheking When I am vendor role the page of the site open but not the cheking What option s…

    • 11
    • 1/19/17
    • Solved Closed
      Event Ticket Plus – not able to update.

      Posted by: arangela
      Most Recent by: Geoff B. on 2017/01/19 at 9:41pm

      Hello – I recently moved from Woo Tickets to Event Tickets Plus and have not been able to update ET+. I am receiving the following message when i try to update the plugin: An error occurred while updating Event Tickets Plus: Update package not availab…

    • 2
    • 1/19/17
    • Solved Closed
      Clone Events

      Posted by: Sarah
      Most Recent by: Geoff B. on 2017/01/19 at 9:38pm

      We used to be able to clone existing events and now that option seems to be gone….is there another way to do that?

    • 2
    • 1/19/17
    • Solved Closed
      Change "Sold" count and email question

      Posted by: Janice
      Most Recent by: Janice on 2017/01/19 at 7:08pm

      I made several test orders during setup and am now showing 5 sold tickets in the Attendees by Ticket report. However, even when I delete the attendees and their associated orders, the report continues to show those tickets as sold. How can I reset “Tick…

    • 3
    • 1/19/17
    • Solved Closed
      Event Tickets with Recurring Events

      Posted by: Fraser
      Most Recent by: Jerry on 2017/01/19 at 6:52pm

      Hi Our gym website uses Events Calender and Events Ticket Plus to manage its Gym Classes. At present we have to manage the tickets for each individual event as Tickets Plus cant work with recurring events. I understand that this was due in Autumn and was ho…

    • 3
    • 1/19/17
    • Solved Closed
      Localhost site and scanning QR codes

      Posted by: michael
      Most Recent by: George on 2017/01/19 at 5:54pm

      Hi, A client is worried that the Internet connection at their event venue is pretty poor and have asked us to investigate hosting their wordpress site on a laptop and connecting a scanner directly to the laptop for checking people in via the QR code on their…

    • 2
    • 1/19/17
    • Solved Closed
      Variable Pricing & Multibuys

      Posted by: Ben
      Most Recent by: George on 2017/01/19 at 5:54pm

      Hi there! I have a very annoying issue that I’m hoping you’ll be able to get to the bottom of. I’m running an event that has two different ticket types. Tickets are £7 for adults or £5 for kids. The issue is that I want to be able to offer…

    • 2
    • 1/19/17
    • Solved Closed
      THE EVENT FEATURED IMAGE IS NOT DISPLAYING

      Posted by: Juan Gerardo
      Most Recent by: George on 2017/01/19 at 5:53pm

      Hi. Somehow, we can no longer see any of the event’s featured images. I tried the regenerate thumbnail plugin, but the images are still missing. Instead, in the image section we see the img url path.

    • 2
    • 1/19/17
    • Solved Closed
      Manually added orders not adding users to attendee list

      Posted by: david
      Most Recent by: Cliff on 2017/01/19 at 4:40pm

      When creating a new order from the Woocommerce admin, the user is not added to the attendee list upon order completion. I checked the forum here and it seems this used to work at some point? Also when selecting products from the backend in Woocommerce there …

    • 3
    • 1/19/17
    • Solved Closed
      Images

      Posted by: Pamela
      Most Recent by: Geoff B. on 2017/01/19 at 4:15pm

      My web developer has left the country. I just introduced a new website. I am a VERY mature woman with limited tech skills. BlueHost is my VPS server. I cannot get ticket to display images on the ticket image site. It shows on the template but when I preview …

    • 2
    • 1/19/17
    • Solved Closed
      jumps to cart when ticket is added to cart

      Posted by: Ilkka
      Most Recent by: Hunter on 2017/01/19 at 4:08pm

      Hi, When i add a ticket to the cart the browser jumps to the cart. this is not convenient as my customers have to go back to the area they were possibly through menus and so on. The best way would be that items are just added to the cart and the customer coul…

    • 2
    • 1/19/17
    • Solved Closed
      Change or remove default start time

      Posted by: Norbert
      Most Recent by: András on 2017/01/19 at 8:20am

      The unnecessary presets unfortunately interfere. I found this: https://theeventscalendar.com/knowledgebase/change-the-default-startend-time-for-new-events/ I copied the string in the template’s function.php. But I dont’t know what to do with this …

    • 2
    • 1/19/17

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