Support Forums

Event Tickets Plus

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    • Updated
    • Solved Closed
      Depricating Shopp and WP eCommerce

      Posted by: Courtney
      Most Recent by: Ratings Droid on 2017/06/20 at 12:11pm

      ⚠️ We formally deprecated our integrations with Shopp and WPEC plugins as part of our Event Tickets Plus 4.4.8 release (which shipped last month) and Event Tickets Plus 4.5 will complete the deprecation process by fully removing support for these plugins.…

    • 2
    • 6/20/17
    • Solved Closed
      WooCommerce 3.0 users – read this!

      Posted by: Barry
      Most Recent by: Barry on 2017/04/06 at 3:41pm

      Update — Event Tickets Plus 4.4.5 is now available and is recommended for all our users (even if you continue to use WooCommerce 2.x). WooCommerce 3.0 is now available and we’re aware that lots of our users have already upgraded or plan to upgrad…

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    • 4/6/17
    • Solved Closed
      No ticket showing on the page at all

      Posted by: Silva Wei
      Most Recent by: Silva Wei on 2017/07/22 at 5:11pm

      hi Team, I just purchased the installed the event tickets plus today Wordpress version: 4.8 Step 1: add a new page and create an event Step 2: filled up all event information (see attached screen 1) Step 3: previous the page (see attached screen 2) the ticket…

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    • Today
    • Solved Closed
      Hide tickets for non-members

      Posted by: wellnix1958
      Most Recent by: wellnix1958 on 2017/07/22 at 4:58pm

      I’m using Memberpress that integrates with Woocommerce ticket products. I have no problem hiding the member discounted tickets ( https://www.ncfloristassociation.com/product-category/events-tickets/ ) on the products page but the discounted tickets are…

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    • Today
    • Solved Closed
      Bug in Attendee Information drop-down

      Posted by: bruce
      Most Recent by: Jennifer on 2017/07/22 at 12:46pm

      When creating multiple tickets with Attendee Information, the drop-down for selecting pre-defining field sets has an irritating behavior. If you select a pre-defined field set for a ticket, the subsequent ticket has that field set pre-selected for the Attende…

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    • Today
    • Solved Closed
      Tickets box disappears on update to 4.5.2

      Posted by: Kamran Khanalvi
      Most Recent by: Kamran Khanalvi on 2017/07/22 at 3:07am

      Hi TEC, When I update Event Tickets and Event Tickets Plus from 4.5.1 to 4.5.2, the entire tickets box disappears. For now, I have had to revert back to 4.5.1. Please note, the tickets box disappears after I update Event Tickets plugin. Please also note that …

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    • Yesterday
    • Solved Closed
      Adding a ticket cost

      Posted by: Carole Bernhard
      Most Recent by: Geoff B. on 2017/07/21 at 10:27pm

      Hi, I purchased event tickets plus to get a “cost” associated with my tickets. I’m frustrated that I paid for this and still don’t have a way to customize this for my events. I thought once I loaded this expanded service I would have…

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    • Yesterday
    • Solved Closed
      Add to Cart doesn't update quantity

      Posted by: Susan Cramer
      Most Recent by: Susan Cramer on 2017/07/21 at 9:31pm

      Two tickets prices created for an event. When I change quantities, Add to Cart doesn’t reflect selection. Yes, I have appropriate box checked to allow multiple options. How to fix? I set up the site with a temporary URL, but the permanent one is lvjs…

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    • Yesterday
    • Solved Closed
      Event Tickets Plus, Taxes, Woocommerce

      Posted by: Mary Fergusson Longue Vue
      Most Recent by: Geoff B. on 2017/07/21 at 9:04pm

      I have a website with products in the shop and with events that sell tickets through the events calendar. They are both connected to Woo. In my state, these events have a different tax percentage than the products. I have a normal tax rate for the products an…

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    • Yesterday
    • Solved Closed
      Plugin problem with event tickets plus

      Posted by: Carole Bernhard
      Most Recent by: Geoff B. on 2017/07/21 at 8:54pm

      I am trying to plugin event tickets plus and it is telling me that I cannot. I didn’t have any problems with the free event tickets–I’ve downloaded the file, but the wordpress plugin won’t recognize that it is available. here is the…

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    • Yesterday
    • Solved Closed
      No products in shop

      Posted by: Arthur C
      Most Recent by: Jennifer on 2017/07/21 at 8:12pm

      Hello, after I remove tickets from cart and the cart will be empty I will have a button called return to shop, when I click on it it will take me to the shop page but there are no products on shop page and I have tickets created in woocommerce products, what …

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    • Yesterday
    • Solved Closed
      Purchaser Information NOT for each Attendee

      Posted by: Crystal
      Most Recent by: Jennifer on 2017/07/21 at 7:53pm

      Hello, I am setting up an event where corporations can purchase tickets and often purchase up to 10 to fill a table. However, I am wanting to gather information for each purchaser NOT for each attendee. For example: If I am purchasing 10 tickets to distribute…

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    • Yesterday
    • Solved Closed
      Internal server on ticket purchase

      Posted by: Monica
      Most Recent by: Patricia on 2017/07/21 at 2:39pm

      Hello, we received the last ticket order on 14th June. Now, on checkout the users receive an Internal Server Error. Nothing changed or upload by us in the meantime. Our php version is 5.5.9-1ubuntu4.21 WordPress 4.6.6 Event Tickets + Events Calendar 4.4.2 Woo…

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    • Yesterday
    • Solved Closed
      No option to select where tickets are displayed!

      Posted by: Martin
      Most Recent by: Courtney on 2017/07/21 at 9:19am

      Guys, I am trying to add tickets to a custom post type, however I do not get any options under the Events > Settings > Tickets tab. https://content.screencast.com/users/MrHinsh/folders/Snagit/media/d05e4cba-879f-47df-a0b1-d6d513e3cd01/07.20.2017-15.51.…

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    • Yesterday
    • Solved Closed
      give me my money back

      Posted by: Manuel Köcher
      Most Recent by: Courtney on 2017/07/21 at 9:14am

      First of all, i have to say that it is very bad, that there is no way to contact you directly. i just want my money back because the plugin Event Tickets Plus dose not work with my theme. Also it looks like that i have to use the event calendar to create and …

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    • Yesterday
    • Solved Closed
      Same ticket for multiple events

      Posted by: Clayton Joutet
      Most Recent by: Clayton Joutet on 2017/07/21 at 8:47am

      Hi, Is there a way to have the same ticket (1 order, 1 qr-code) for multiple events for multiple check-ins? It’s for a festival and i need the attendees to check-in multiple times during a few days (different concerts/events in the same event). Is this …

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    • Yesterday
    • Solved Closed
      Botón Buy Now!

      Posted by: ANTONIO JOSE
      Most Recent by: Victor on 2017/07/21 at 7:41am

      Hola: El nuevo botón ¡Compra ahora! no lleva el registro de entradas pendientes correctamente. En algunos casos no pone ningún dato de entradas pendientes y en otros, pone el dato erróneo. Por ejemplo en este listado https://rondainfinita.info/eventos/cat…

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    • Yesterday
    • Solved Closed
      Adding additional charges to tickets

      Posted by: randomwalk
      Most Recent by: Geoff B. on 2017/07/20 at 11:17pm

      Is there the ability to add additional charges for the extra custom fields? For example, I would like a checkbox that says add a $5.00 product add-on to my ticket. If not, can you point me to where I could maybe quickly add to a hook or filter on the price? …

    • 2
    • 7/20/17
    • Solved Closed
      Can't display any tickets

      Posted by: Adam
      Most Recent by: Geoff B. on 2017/07/20 at 11:04pm

      Hi there guys, I’ve followed instructions re viewing tickets (Event Tickets Plus Extension: Show and Print Tickets) as well as instructions for DK PDF: https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/ I click on either option (V…

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    • 7/20/17
    • Solved Closed
      Attendees Form not showing up

      Posted by: yosua tjan
      Most Recent by: Geoff B. on 2017/07/20 at 10:03pm

      Hi i just purchased event tickets plus and would like to use custom attendee form to capture attendees detail in my woocommerce. After going into new product page, and add new ticket with custom attendee form, nothing has appeared on the front end. I tried lo…

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    • 7/20/17
    • Solved Closed
      Extremely Slow Performance Events Tickets Plus

      Posted by: Dave Riches
      Most Recent by: Victor on 2017/07/20 at 1:58pm

      Hi, I (seemingly like others) am experiencing extremely slow performance when events tickets plus is enabled. Its a really well featured plugin, however something bad is happening on pretty much every page when the plugin is enabled. I’ve seen this issu…

    • 2
    • 7/20/17
    • Solved Closed
      Not sending ticket email if ticket has no fields

      Posted by: Arthur C
      Most Recent by: Arthur C on 2017/07/20 at 12:54pm

      Hello I need a code snippet for: – if a ticket has no fields to fill, I want that type of ticket not to be sent to customer by email, but available to buy it. I want to do that because there is no option to add an extra charge to a regular ticket, or if…

    • 1
    • 7/20/17
    • Solved Closed
      Page not found on event series

      Posted by: Cheryl
      Most Recent by: Cheryl on 2017/07/20 at 12:16pm

      Hi There, I entered in a bunch of events in my calendar today, updated to newest version too, and when you click on the event in the calendar it takes you to a page not found message for all of them. Please help!

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    • 7/20/17
    • Solved Closed
      Getting values on submit woocommerce ticket

      Posted by: GUILLAUME
      Most Recent by: GUILLAUME on 2017/07/20 at 9:05am

      Hello, I’am trying to do a bit of customisation for a client and i’am trying to access the values on a ticket form from an event (woocommerce one not RSVP). i’am getting NULL returns for both $_GET and $_POST methods. Thoses fields are se…

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    • 7/20/17
    • Solved Closed
      "Product" not showing up under Event Setting in ET+

      Posted by: Ronald Horne
      Most Recent by: Victor on 2017/07/20 at 9:03am

      Hello Modern Tribe Support Expert: I just loaded up Event Tickets Plus, and The Events Calendar Pro (in addition to Event Tickets and Event Calendar). All are activated (I saw another post on this). It seems that “products” is missing from the l…

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    • 7/20/17
    • Solved Closed
      Tickets remaining counts not correct

      Posted by: bruce
      Most Recent by: bruce on 2017/07/20 at 7:59am

      Our events normally include 3 different tickets: an “early bird” ticket, a “general” ticket and a “discounted” ticket. We set a global inventory for our events and each ticket is then set to respect the global inventory. On…

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    • 7/20/17
    • Solved Closed
      Email confirmation to organizer

      Posted by: Dave Forman
      Most Recent by: bruce on 2017/07/20 at 7:42am

      I don’t see a place to enter the email confirmation to the event organizer- where is that? Also- since I’m doing RSVP’s- how do I change the email title to the person that RSVP’d from “Your Tickets” to Your RSVP”? I …

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    • 7/20/17
    • Solved Closed
      Formatting order form

      Posted by: Belinda Leksas
      Most Recent by: András on 2017/07/20 at 6:49am

      Hi team, There are a few steps in the ordering process where the font is coming out incredibly small. This is mainly in the “Cart” and “Your Order” sections. Could you please assist with this error? Thanks in advance.

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    • 7/20/17
    • Solved Closed
      Buying 0 tickets does not cause an error.

      Posted by: Henry
      Most Recent by: Barry on 2017/07/20 at 6:01am

      Further to the error of an empty cart when purchase a ticket. (see Forum-Ref: 1322503-51351-6fee492a0a) I found out by accident that I am allowed to progress from the ticket screen to the cart screen while purchasing no tickets. IE tickets = 0. I was asked t…

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    • 7/20/17
    • Solved Closed
      Problem with Add To Cart button

      Posted by: Ana Benedict
      Most Recent by: Geoff B. on 2017/07/19 at 10:48pm

      Hi, I have set up an event with one ticket, using Woocommerce. While testing, I have discovered the following glitch. I select the number of tickets and click Add to Cart. The quantity then resets to zero and transfers to the shopping cart page with a ‘…

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    • 7/19/17
    • Solved Closed
      Change Buy Now button text

      Posted by: ksministries
      Most Recent by: Jennifer on 2017/07/19 at 9:47pm

      Hello would anyone know how we could change the Buy now text that is on the button in Event Tickets Plus list page? We have searched in each folder and file within Event Tickets Plus and The Event Calendar but could find not buy now text. We understand how to…

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    • 7/19/17
    • Solved Closed
      Show Number of Available Tickets Remaining

      Posted by: Mary
      Most Recent by: Jennifer on 2017/07/19 at 9:25pm

      I want to show the number of available tickets for an event on the individual event pages (single-event.php), and also in the LIST view, if possible. I have searched the support forum, and some of the more recent threads seem to indicate that the remaining nu…

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    • 7/19/17
    • Solved Closed
      Global stock option not available

      Posted by: Vaughn Dugan
      Most Recent by: Jennifer on 2017/07/19 at 9:18pm

      Hello, Ok – I figured out my issue… For some reason “global stock” is not available to me in the tickets meta box (or anywhere). I have searched high and low for a setting to turn that on, but can not find anything. Is there a way to e…

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    • 7/19/17
    • Solved Closed
      Tickets no longer displayed on event page

      Posted by: Media
      Most Recent by: Geoff B. on 2017/07/19 at 9:08pm

      Recently our tickets disappeared from our event page. All of the event details display, as well as the “Tickets” headline, but the interactive “Add to Cart” portion is gone. One thing to note is that the “Display Attendees”…

    • 5
    • 7/19/17
    • Solved Closed
      Unable to add Tickets to Cart in Explorer and Chrome

      Posted by: Francis
      Most Recent by: Patricia on 2017/07/19 at 4:37pm

      Hello – our customers are unable to purchase tickets when navigating to our site via Chrome or Explorer. Tickets display as available; however, users are unable to click on the add to cart feature. The button displays; but does not allow you to click on…

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    • 7/19/17
    • Solved Closed
      "Don't list me on the public attendee list" issue

      Posted by: Ron Johnson
      Most Recent by: Cliff on 2017/07/19 at 3:40pm

      Just noticed this, this didn’t use to be here: https://www.screencast.com/t/FBK9dE8X I see old threads and a css hack to hide this, but that isn’t a fix because the names would still be in the code. I’d prefer not to hack code if it isn̵…

    • 2
    • 7/19/17
    • Solved Closed
      CSS Event Styling

      Posted by: Ganna Young
      Most Recent by: András on 2017/07/19 at 10:40am

      Hello, I have recently started using Events Calendar Pro and Events Tickets Plus. I have now created my first event and I would like to start selling tickets. But I am not fully satisfied with css styling. So I started changing some styles, as usually do with…

    • 2
    • 7/19/17
    • Solved Closed
      Attendee list missing results

      Posted by: Jason
      Most Recent by: Shelby on 2017/07/19 at 8:49am

      Can I just confirm that when I ask a yes/no question in the ticket field set that the answer will populate the exported attendee CSV file. I have asked a couple of conditional questions of my parents (with a required field) and have noticed that the results d…

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    • 7/19/17
    • Solved Closed
      Adding Product Notes to Ticket Email

      Posted by: Joseph Citarello
      Most Recent by: Joseph Citarello on 2017/07/19 at 8:13am

      Good day! New user here…desperately trying to replace Event Espresso with your product. I am *nearly* there, save for one major issue…. All of our event tickets are purchased online and we do not publish the address for a good portion of the ev…

    • 17
    • 7/19/17

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