Support Forums

Event Tickets Plus

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    • Solved Closed
      WooCommerce 3.0 users – read this!

      Posted by: Barry
      Most Recent by: on 2017/04/10 at 11:19am

      Update — Event Tickets Plus 4.4.5 is now available and is recommended for all our users (even if you continue to use WooCommerce 2.x). WooCommerce 3.0 is now available and we’re aware that lots of our users have already upgraded or plan to upgrad…

    • 1
    • 4/10/17
    • Solved Closed
      Events admin page loading insanely slow

      Posted by: mindshare
      Most Recent by: Barry on 2017/05/26 at 5:33pm

      I was having a 30 second to 2 minute loading time on the events admin page (wp-admin/edit.php?post_type=tribe_events) Using Query monitor there was 165 slow queries, 138 of them were all the same function from your ticket event-tickets-plus addon: Tribe__Tick…

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    • Today
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      atendee info not saving

      Posted by: digitaliway
      Most Recent by: digitaliway on 2017/05/26 at 2:21pm

      was this fixed in a recent release or do I need to manually implement the script in my functions file?? I am running php 7 ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/requi…

    • 1
    • Today
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      Nothing working

      Posted by: Joachim
      Most Recent by: Joachim on 2017/05/26 at 12:54pm

      Hi I brought this plugin hoping it would work straight away. I watched the video and nothing in it is showing on my site. I have no buy link for tickets and when I add a ticket to a post and view no ticket information shows on the page just the post content. …

    • 2
    • Today
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      Minimum tickets to buy with EDD

      Posted by: Jon
      Most Recent by: Jon on 2017/05/26 at 12:40pm

      Hi, I’m using Tickets Plus in combination with EDD, Easy Digital Downloads. In Internet Explorer there are no arrow buttons to change the amount of tickets to buy. The minimum amount is set to 0, which is causing problems. How can I set the minimum to 1…

    • 2
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      WooCommerce Discount Appears only after Refreshing Cart

      Posted by: Jason
      Most Recent by: Jason on 2017/05/26 at 10:59am

      Hello, I just purchased the Event Tickets Plus plugin and I’m having an issue with regards to applying discounted pricing. I’m using the WooCommerce Dynamic Pricing & Discounts plugin http://www.rightpress.net/woocommerce-dynamic-pricing-and-d…

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    • Today
    • Solved Closed
      Sell individual seat tickets and tables of 8 seats

      Posted by: Gordon
      Most Recent by: Gordon on 2017/05/26 at 10:08am

      ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/sell-individual-seat-tickets-and-tables-of-10-seats/ ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue …

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    • Today
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      Remove "FREE" from event when RSVP ony

      Posted by: Anne
      Most Recent by: Geoff B. on 2017/05/26 at 9:53am

      Client does not want the word Free on the event even though it is only RSVP. I assigned it a category “rsvp” and then added the following to style.css file: .single-tribe_events .tribe_events_cat-rsvp .tribe-events-schedule .tribe-events-divider…

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    • Today
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      Can’t Move Ticket Types.

      Posted by: Belinda
      Most Recent by: Belinda on 2017/05/26 at 9:01am

      Hi, This is not a pre-sales question, but I was unable to select any other forum type and kept getting an error when I tried to submit this question with a blank forum type. I’m creating multiple ticket types on the Edit Event page and when I create a new t…

    • 2
    • Today
    • Solved Closed
      sorting events list widget

      Posted by: Ivan
      Most Recent by: Jennifer on 2017/05/26 at 7:57am

      Hello, I have created a few different courses using the “Clever Course” theme and then the number of events for each type of course using your plugin. Now I would like to display upcoming events using the “Events List” widget. The prob…

    • 2
    • Today
    • Solved Closed
      Check in

      Posted by: Luc
      Most Recent by: Shelby on 2017/05/26 at 7:48am

      Hi, I have some troubles understanding the check in process once I got my digital ticket with qr-code: My event is in December, now we are in May: If I scan the qr-code now, I get checked it – why? It should be somethinge like ” This ticket is v…

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    • Today
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      Problem with the license

      Posted by: Xavier
      Most Recent by: Courtney on 2017/05/26 at 6:40am

      Hi! The URL of our website has changed from http://www.believebar.club to http://www.thebelieve.club. While i was trying to change the URL of the license, I deleted it wrongly (you can ckeck we aid the license a few weeks ago). Please, could you reactivate ou…

    • 2
    • Today
    • Solved Closed
      Attendee Public List

      Posted by: pepe
      Most Recent by: pepe on 2017/05/26 at 2:00am

      Hi!, Is there any option to show on a different page from the reservation( via shortcode for example) the list of all the attendee in an event? Thanks

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    • Today
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      Age Restrictions for Tickets Plus

      Posted by: Monica
      Most Recent by: Jennifer on 2017/05/25 at 11:06pm

      Our client uses Events Calendar and Events Tickets Plus to sell driving classes on their website. They need to be able to set age restrictions on the tickets as students have to be 14.5 by the time of the class to be able to attend. They would like a student …

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    • Today
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      Sell individual seat tickets and tables of 10 seats

      Posted by: Bruce
      Most Recent by: Bruce on 2017/05/25 at 10:14pm

      Hi, I am using ET+ to sell seats at a dinner. You purchase individual tickets for $300 each, or tables of 10 for $3000. We want to offer both options. Ie., if you want a table, you purchase qty 1 table, not qty 10 individual seats. All of the seats come from …

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      how install event ticket plus

      Posted by: abraham
      Most Recent by: Geoff B. on 2017/05/25 at 8:13pm

      my name is ABRAHAM I boughty a license which I got a code, I got a folder but I do not know what to do with it I have to zipe it? And install as a plugin 🙁

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    • Today
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      Event Ticket Plus not working with WooComm products

      Posted by: Paula
      Most Recent by: Jennifer on 2017/05/25 at 7:41pm

      I have just purchased the Event tickets plus addon to use with Divi theme and woo comm products. I was told that I wouldn’t need the event tickets plugin activated to use the Plus. The event tickets causes a problem when you add a variable product (it d…

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    • Solved Closed
      Export showing attendees and woocommerce products ordered

      Posted by: Paula
      Most Recent by: Paula on 2017/05/25 at 6:50pm

      I am able to export a CSV for all the attendees of the ticket purchases, but… as the purchaser goes through the cart, they are able to add products to their purchase. Is there an export that shows what products and tickets are associated with the order…

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    • Yesterday
    • Solved Closed
      Getting Started Video?

      Posted by: Mike
      Most Recent by: Shelby on 2017/05/25 at 6:45pm

      I purchased the Events Tickets Plus plugin last night and when I first got into my dashboard there was an 11 minute video on how to set things up. I accidentally x’ed out of the tab and when I went back the video was gone. I’ve set up a basic tick…

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    • Yesterday
    • Solved Closed
      Ticket Date Format

      Posted by: Joe
      Most Recent by: Joe on 2017/05/25 at 6:06pm

      Hi there, We have changed the date format in the Events Calendar Pro settings, however this doesn’t seem to apply to the ticket start/end date fields? How do we go about changing the date format for these two date pickers? Can’t see anything in …

    • 1
    • Yesterday
    • Solved Closed
      Buy Button Stopped Showing when user was removed

      Posted by: Amanda
      Most Recent by: Geoff B. on 2017/05/25 at 2:39pm

      Dear Support I removed an administrator from the website as they no longer worked from the company. However, the buy button for the events they create using Event Ticket Plus is no longer available. So, they can view the event but they can’t purchase. …

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    • Yesterday
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      WOO Follow up email error

      Posted by: Mike
      Most Recent by: Mike on 2017/05/25 at 11:48am

      After much effort I got the FUE to send an email but it arrived with the following error message. Warning: Missing argument 2 for Tribe__Tickets_Plus__Commerce__WooCommerce__Main::maybe_add_tickets_msg_to_email() in /home/genmanag/public_html/wp-content/plugi…

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    • Yesterday
    • Solved Closed
      Only the unchecked tickets

      Posted by: Grelet
      Most Recent by: Jennifer on 2017/05/25 at 8:41am

      Hello, How to make the page participants load faster. The list is very long, I would like to be able to have only the unchecked tickets that appear. Do you have an idea ? Thank you for your reply. Julien

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    • Yesterday
    • Solved Closed
      Duplicate total_sales field in WooCommerce for Event Tickets Plus

      Posted by: Rob
      Most Recent by: Rob on 2017/05/25 at 7:31am

      I’m finding that two “total_sales” fields are being tracked in WooCommerce products created by Event Tickets Plus. Can you tell me why? Is this expected? How do I know which one is correct other than running a WC report to see actual sales? …

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    • Yesterday
    • Solved Closed
      The Events Calendar & Pro removing target="_blank"

      Posted by: Breanna
      Most Recent by: Breanna on 2017/05/25 at 7:17am

      Hi, It seems “The Events Calendar” (Version 4.5.2.1) and the pro (Version 4.4.4) both are removing target=”_blank” from all the links added via WYSIWYG editor in WordPress (Version 4.7.5). Is there a solution for this? Can you guys loo…

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    • Yesterday
    • Solved Closed
      Remedy for offline check-in

      Posted by: Waseem Safdar
      Most Recent by: Barry on 2017/05/25 at 7:08am

      Hi, I am not sure where to post this so pardon me if I got the wrong forums. Secondly, I searched for the topic of the same but couldn’t find any, hence the reason for posting this. Actually, I wanted to ask if there is a way as to check-in the ticket…

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    • Yesterday
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      € symbol not displayed correctly

      Posted by: Deborah
      Most Recent by: Cliff on 2017/05/24 at 1:35pm

      Hi, The price in € set up for this event (20€) has a strange rendering as it appears as “2020” : http://atelier-de-styliste.com/atelier/croquis-mode/ I’ve set up € as my default currency in Tickets Pro and Woocommerce settings. Do you…

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    • 5/24/17
    • Solved Closed
      ‘Donate’ button

      Posted by: Sven
      Most Recent by: Jennifer on 2017/05/24 at 10:51am

      I have successfully created an event with RSVP but I can’t disable the ‘donate’ button on my event page. Please help.

    • 2
    • 5/24/17
    • Solved Closed
      PHP warning in New Customer Order email

      Posted by: Phil
      Most Recent by: Geoff B. on 2017/05/24 at 10:11am

      Hi there! I already posted about this in a different post but got encouraged to start a new post specific to our site. Since our site upgraded to WooCommerce 3.x our “New Customer Order” email has a PHP warning at the top of the message body. I…

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    • 5/24/17
    • Solved Closed
      Download PDF not working

      Posted by: Math
      Most Recent by: Math on 2017/05/24 at 6:02am

      Hi I’m not able to download PDF tickets. The error i’m getting is the file can’t be downloaded because it is damaged or corrupted.

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    • 5/24/17
    • Solved Closed
      Adding adwords conversion tracking into events page

      Posted by: emiliano
      Most Recent by: Courtney on 2017/05/24 at 5:10am

      Hi! I need to add the Google conversion tracking code to the events page ( calendar ). Could you please help and let me know where I should insert the script as I cannot find a field to insert the javascript in the settings for the calendar, I’m using a…

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    • 5/24/17
    • Solved Closed
      Wrong link caused me to purchase wrong product

      Posted by: Ellie
      Most Recent by: Courtney on 2017/05/24 at 4:56am

      Hello when we created our site we had a different web developer who had the license for the plugins on his account. it needed renewal so i followed the box below the plugin that was out of date. However it states a different plugin and i purchased it by now m…

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    • 5/24/17
    • Solved Closed
      Attendees List – Event Ticket Plus

      Posted by: emiliano
      Most Recent by: emiliano on 2017/05/24 at 4:52am

      Hi, we’d like to be able to run a report on the website that would tell us what tickets are booked for a specific day over a specified date range. For example we’d like to be able to pull off a previous month and look at how many tickets were sold for eac…

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    • 5/24/17
    • Solved Closed
      Suppress PHP notice about WP E-commerce depreciation

      Posted by: liblogger
      Most Recent by: liblogger on 2017/05/24 at 2:22am

      Hello – I’m doing some compatibility checking with Event Tickets Plus (and Events Calendar Pro) with WooCommerce and plugin I’m developing, and I’m getting snowed under by repeated instances of the PHP notice about WP E-commerce suppor…

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    • 5/24/17
    • Solved Closed
      Download PDF not working for logged out users, and more…

      Posted by: Dirk
      Most Recent by: Victor on 2017/05/23 at 8:47pm

      Hi guys, When I received the e-mail from the ‘suggest a feature’ page that the PDF tickets problem was solved I literally dropped everything and installed. Although I really liked where it was heading I ran into two problems: 1. only works for log…

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    • 5/23/17
    • Solved Closed
      Attendee email Tickets

      Posted by: Keith
      Most Recent by: Jennifer on 2017/05/23 at 5:08pm

      How can i send tickets to attendee info- email and not “purchaser” email? And where do go to customize the email being sent?

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    • 5/23/17
    • Solved Closed
      How to stop selling tickets after event has passed?

      Posted by: Christoph
      Most Recent by: Barry on 2017/05/23 at 3:02pm

      Hello, we use Event Tickets Plus + The Events Calendar to sell tickets. For already passed events the user still can order tickets. How can we implement your software that the selling stops with the deadline. We are using WooCommerce as shopping system. Looki…

    • 4
    • 5/23/17
    • Solved Closed
      Invisible buttons

      Posted by: Mhairi
      Most Recent by: Neal on 2017/05/23 at 12:38pm

      Hi, way back on 26th September 2015 I contacted you about the buttons not appearing for tickets purchased on our site via the ticketing addon to woocommerce. You can me some CSS which seemed to fix it but we have the same problem again and I can’t seem …

    • 3
    • 5/23/17
    • Solved Closed
      Issues with Events Ticket Plus and Woocommerce multilingual

      Posted by: machedon
      Most Recent by: Geoff B. on 2017/05/23 at 12:23pm

      Hello, A part of my issues is covered in this thread here The problem is that it kind of messed up my whole shop, right before I was about to put the site live :). After following the steps in the thread mentioned above, I was also pointed to update the Even…

    • 4
    • 5/23/17

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