Support Forums

Event Tickets Plus

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    • Solved Closed
      Attendee data not stored when using woocommerce

      Posted by: Ingrid
      Most Recent by: Ingrid on 2017/03/28 at 2:04am

      Hi, I’m using events tickets plus with woocommerce. I created a new event with a ticket where I want to collect attendee information. So I created a fieldset. When testing the event, we found out that the fieldset data collected is only stored when usin…

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    • Today
    • Solved Closed
      Woocommerce new order notification to event author

      Posted by: Christopher
      Most Recent by: Christopher on 2017/03/28 at 1:05am

      Hi there, I’d like to send Woocommerce notifications dependent on who has created the event. Sometimes we have multiple events from different teachers at the same time, but in the Woocommerce settings we can only fill in receipients for all products. Th…

    • 2
    • Today
    • Solved Closed
      Getting custom field values to show category title

      Posted by: Christopher
      Most Recent by: Christopher on 2017/03/28 at 12:48am

      Hi there, I have the following scenario: In our page.php we have something like a slider between our menu and the page content. Now we’d like to show the category of an event as a title in this slider. As it has to be written in page.php I don’t t…

    • 4
    • Today
    • Solved Closed
      Exporting event data to CSV

      Posted by: Martin
      Most Recent by: Martin on 2017/03/28 at 12:35am

      Does anyone have any idea if the data from the all events admin screen can be exported to a CSV file. Specifically would want to export list of the fields – event ID, event name and number of attendees on each event?

    • 2
    • Today
    • Solved Closed
      Ticket Email Empty

      Posted by: Andreas
      Most Recent by: Hunter on 2017/03/27 at 9:50pm

      Hey, we started our ticket sales yesterday and had the problem, that when we changed the orders to completed the customers got an empty email without the tickets. We had to go to every order and send the the tickets out again manually, then the emails had the…

    • 2
    • Today
    • Solved Closed
      Issues with default settings

      Posted by: Daniel
      Most Recent by: Victor on 2017/03/27 at 9:38pm

      Hey! 🙂 First of all thank you for the plugins! I acquired Pro version of both Event Tickets and Events Calendar. Those plugins are helping me to manage some stuff way better, but I still have some issues with some default settings: 1- Is it possible to con…

    • 3
    • Today
    • Solved Closed
      Extra tickets being applied to order

      Posted by: Tom
      Most Recent by: Hunter on 2017/03/27 at 8:52pm

      Hi, We are having an issue where some ticket orders are having double the amount of paid for tickets being sent out to the customer. The order completes correctly and has the correct number of tickets purchased but the attendee list and the email to the cust…

    • 2
    • Today
    • Solved Closed
      Ticket start time not working with event specific timezone

      Posted by: Bradley
      Most Recent by: Hunter on 2017/03/27 at 8:20pm

      The timezone that is selected for the event is not being used for ticket start and end dates. The Timezone of the wordpress install is set as UTC. However events can occur across different timezones. The event itself is working correctly however the tickets t…

    • 2
    • Today
    • Solved Closed
      Moving Customer Orders

      Posted by: RALPH
      Most Recent by: RALPH on 2017/03/27 at 5:01pm

      Hello, I have a full calendar of classes for my store that customers ofter change their dates around on. For example: Sally signs up for class on 4/1 at 9 AM and now wants to come to class on 4/2 at 9 am. What is the most efficient way to move her from this …

    • 5
    • Today
    • Solved Closed
      Attendees Number Increase, single event page slow down

      Posted by: Michael
      Most Recent by: Michael on 2017/03/27 at 4:59pm

      Hello. I made a website using your plugin. I have an event with more then 1800 attendees. I noticed that the single event page is getting slower compared to another single event page with less attendees. Does the single event page query the attendees every ti…

    • 1
    • Today
    • Solved Closed
      Custom Ticket Fields

      Posted by: chrisboyd
      Most Recent by: chrisboyd on 2017/03/27 at 3:27pm

      Hi Team, From Event > Ticket Fieldsets, I went “Add New” successfully but when trying to add new field (using the + next to each option across text/radio/etc), nothing happens. I see what’s supposed to happen per the how-to knowledge ba…

    • 1
    • Today
    • Solved Closed
      Cart Product Photos Not Showing

      Posted by: Bradden
      Most Recent by: Bradden on 2017/03/27 at 3:02pm

      Hi, product photos (i.e. event tickets) are not showing in the cart and checkout views of the site. I have photos added to the events (featured products) and in the Woocommerce product listing (product image), a cleared browser cache, and I’ve removed …

    • 1
    • Today
    • Solved Closed
      Ticket Quantities not reducing

      Posted by: Jenifer
      Most Recent by: Jenifer on 2017/03/27 at 12:19pm

      Hello, We are using the Event Tickets plugin for our Cooking Classes. And while purchases populate through the attendees list with the customer count, it does not reduce stock on the front end or switch over to sold out when people buy seats for the class. We…

    • 1
    • Today
    • Solved Closed
      Automatically Notifiying Organizers of Sign-ups

      Posted by: Adrian
      Most Recent by: Adrian on 2017/03/27 at 11:42am

      Following up on the thread mentioned below. I have granted access to the system information as requested. Post Link: https://theeventscalendar.com/support/forums/topic/notifying-organizers-when-people-sign-up-for-an-event-rsvp/#post-1246672

    • 17
    • Today
    • Solved Closed
      Impossible to edit texte inn emails ticket

      Posted by: Christophe
      Most Recent by: Christophe on 2017/03/27 at 11:27am

      Hi, I tried to change / edit text in emails after an order. What a nightmare … tried to edit Po and Mo (theme and plugin) tried edit the PHP files tried edit the QR.php the thing is… of course we are to adapt your default text in emails. for a pre…

    • 2
    • Today
    • Solved Closed
      Sort Tickets

      Posted by: Marcela
      Most Recent by: Caroline on 2017/03/27 at 10:54am

      I’m organizing a conference with different events and different types of fees. I want to sort tickets by type of membership and then by order of event. Also, I would love to group them and put some space between the different groups i.e. Workshop 1 …

    • 2
    • Today
    • Solved Closed
      Fields are not showing

      Posted by: vaisoco
      Most Recent by: vaisoco on 2017/03/27 at 8:45am

      I have setup a simple event with an RSVP. I have added the fields as you can see from the attached screenshot. However if you visit http://www.athloneeducationcentre.com/course1/geoffs-event/ none of the fields are showing for completion. Please help 🙁 Man…

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    • Today
    • Solved Closed
      Attendee information

      Posted by: Kevin
      Most Recent by: Kevin on 2017/03/27 at 8:43am

      Hi just started using event tickets plus. I have a tickets for sale page with 3 types of ticket (adult, child, family). Each ticket has an additional information field which is a tick box to confirm that you accept some terms and conditions. We don’t wa…

    • 2
    • Today
    • Solved Closed
      Events Tickets Plus Broke my site!

      Posted by: Kim
      Most Recent by: Courtney on 2017/03/27 at 8:34am

      Hi – I just purchased the Events Tickets Plus for my upcoming Tournament and now my calendar is not working on my site. I created the event, checked the calendar which worked great, and then turned on the plugin and now I just get the “spinning wh…

    • 6
    • Today
    • Solved Closed
      i dropped my old domain and license key

      Posted by: SAJID
      Most Recent by: Courtney on 2017/03/27 at 5:17am

      now on my new site, i try to setup with my license key which is valid till 2017 october but it wont take, please help. also its on a temp domain for now, i will need to move it again later on down the road once i cut over. Thanks, Sajid Raza

    • 2
    • Today
    • Solved Closed
      input fields on ticket

      Posted by: sue
      Most Recent by: sue on 2017/03/27 at 4:24am

      Just purchased event tickets plus – some questions:- 1.. created custom input fields on the ticket but this info is not kept in the registration info when i look at attendees and export – how do i get this info into there please? This is critic…

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    • Yesterday
    • Solved Closed
      Follow up emails issues – manual emails can't be sent

      Posted by: Gergana
      Most Recent by: Gergana on 2017/03/27 at 3:54am

      Hi Team, I am opening this thread with the same issue which is described in the thread here The variable panel keeps loading without an end, and If I try to send this Manual email to a specific event attendees – no emails are received. The FOE is counti…

    • 1
    • Yesterday
    • Solved Closed
      Add a direct button “Buy now”

      Posted by: Natalia Justicia
      Most Recent by: Natalia Justicia on 2017/03/27 at 1:22am

      Hello, I want to add a new button to buy only one ticket directly in the single-event.php file. I have add that, but doesn´t work. <div class=”cmsmasters_single_event_header_right clearfix”> <button type=”submit” name=”wootickets_process…

    • 3
    • Yesterday
    • Solved Closed
      Can’t disable email triggers

      Posted by: Chris
      Most Recent by: Geoff B. on 2017/03/25 at 9:43pm

      When I try to uncheck all the boxes for “When should tickets be emailed to customers?” it won’t let me. After I deselect them all and hit save, it checks the bottom three again.

    • 18
    • 3/25/17
    • Solved Closed
      Global Stock issue

      Posted by: Andreas
      Most Recent by: Hunter on 2017/03/25 at 12:55pm

      Dear Tribe, My global stock management does not work. The numbers does not reduce upon purchase. The global stock is set to 30, yet does not change once tickets are purchased. I see that others are having similar issues.

    • 3
    • 3/25/17
    • Solved Closed
      Autocomplete not working

      Posted by: Lisa
      Most Recent by: Hunter on 2017/03/25 at 11:49am

      Hi there, I’ve been trying to get the autocomplete working for some time now, and see with interest that there are a few new ideas working for others. I added this code to the functions.php in my child theme as recommended on several threads (and seems …

    • 14
    • 3/25/17
    • Solved Closed
      Tickets

      Posted by: Eugenio
      Most Recent by: Hunter on 2017/03/25 at 11:45am

      Hi, I’ve just purchased “Event tickets Plus” and when I try to create a ticket it doesn’t save anything. Could you please help me? Best

    • 4
    • 3/25/17
    • Solved Closed
      Can't remove Ical and Google Calendar buttons.

      Posted by: Justin
      Most Recent by: Geoff B. on 2017/03/25 at 9:25am

      First i tried installing the wordpress plugin to remove the ICAL and Google Calendar buttons with no luck. Than i found this forum post and tried adding these snippets to my theme’s custom CSS described in this thread. https://theeventscalendar.com/sup…

    • 5
    • 3/25/17
    • Solved Closed
      Not translatable strings

      Posted by: websource
      Most Recent by: Barry on 2017/03/25 at 8:11am

      Hi there There have been appearing some new strings which are not translatable / not translated even the german version is at 100% now: check at: /wp-admin/edit.php?post_type=tribe_events&page=tickets-orders&event_id=43 – Order — On-hold &…

    • 8
    • 3/25/17
    • Solved Closed
      Purchase of Event Ticket Not Triggering Follow Up Email Campaign

      Posted by: Chris
      Most Recent by: Chris on 2017/03/24 at 8:11pm

      Having the same issue what was already posted about a year ago, but there was no response or fix posted. https://theeventscalendar.com/support/forums/topic/purchase-of-event-ticket-not-triggering-follow-up-email-campaign/#dl_post-1142931 Was there a resolutio…

    • 11
    • 3/24/17
    • Solved Closed
      Meta value _tribe_tickets_attendee_user_id incorrectly set

      Posted by: Andras
      Most Recent by: Cliff on 2017/03/24 at 3:28pm

      After successfully paying for a woocommerce-based ticket, the attendee (post type tribe_wooticket) will be set an incorrect value of 0 (zero) for the meta value _tribe_tickets_attendee_user_id. This causes the user making the purchase not seeing his/her ticke…

    • 9
    • 3/24/17
    • Solved Closed
      Event Tickets (free not Plus) RSVP Notifications

      Posted by: Beth
      Most Recent by: Cliff on 2017/03/24 at 2:21pm

      We have Events Calendar Pro installed on one or our sites. We have installed the free Event Tickets extension as we needed an RSVP option for free class sign-ups. I’ve followed all the documentation regarding setting up for the free Event Tickets for RS…

    • 4
    • 3/24/17
    • Solved Closed
      Inventory issue

      Posted by: Robert
      Most Recent by: Victor on 2017/03/24 at 12:48pm

      I’m using events ticket plus with woocommerce tickets and I noticed that after canceling an order, and even deleting it from the attendees list that the inventory did not go back up. It should have went up by 1. It also stills says I have 12 orders that…

    • 4
    • 3/24/17
    • Solved Closed
      Recommended Workflow / Settings for Processing Ticket Orders

      Posted by: Bradden
      Most Recent by: Victor on 2017/03/24 at 12:30pm

      Hi, I would like to make the ticket processing workflow as easy as possible for our client. Ideally the client doesn’t have to login to process a ticket order (hands-off). Is this possible? In the Events > Settings > Tickets section, there are two…

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    • 3/24/17
    • Solved Closed
      Ticket Fieldsets

      Posted by: Mark
      Most Recent by: András on 2017/03/24 at 9:36am

      We just purchased the Events Tickets Plus today. The Ticket fieldsets do not record data and do data does not appear on any reports. We need this data. Please provide status on a fix. We run the most current version of Woocommerce and WordPress as well as PHP…

    • 6
    • 3/24/17
    • Solved Closed
      Custom Event Attendee collecting fields not showing up

      Posted by: Katrina
      Most Recent by: András on 2017/03/24 at 9:27am

      Continuing on from this closed thread: https://theeventscalendar.com/support/forums/topic/custom-event-attendee-collecting-fields-not-showing-up/ I have requested but been unable to get approval for a staging site, so we have to debug on the site, as it is. …

    • 5
    • 3/24/17
    • Solved Closed
      Attendee data still missing

      Posted by: Martin
      Most Recent by: Barry on 2017/03/24 at 8:43am

      As per instructions I am posting a new thread as even after the recent update the issue of missing attendee data still persists. I really do need an urgent fix on this. Have also shared my system information with you.

    • 12
    • 3/24/17
    • Solved Closed
      A deleted Ticket can still be checked in?

      Posted by: Adam
      Most Recent by: Adam on 2017/03/24 at 8:16am

      Hi I am testing the refund process and have followed your knowledgebase article on that and stock control etc. All that makes sense. However, in a situation where I have issued a refund and I want to make sure that customer cannot still check in with their QR…

    • 7
    • 3/24/17
    • Solved Closed
      Can't create a single day event?

      Posted by: Robert
      Most Recent by: Geoff on 2017/03/24 at 8:14am

      I’m trying to create an event that is just for 1 day and it’s asking me for a range: https://cl.ly/1d3S1c002u3b – It makes it seem like the event spans 2 days instead of 1 as it won’t let me select the same day as the end date. Please …

    • 4
    • 3/24/17
    • Solved Closed
      Plugin not showing up

      Posted by: nancy
      Most Recent by: Courtney on 2017/03/24 at 7:53am

      I have this on a multisite install and have both network activated and singularly activated this plugin. I have also uninstalled and installed and cannot get the event tickets plus fields to show. There is also no place to add a license – only a place …

    • 6
    • 3/24/17
    • Solved Closed
      Strings not translateable

      Posted by: websource
      Most Recent by: Geoff B. on 2017/03/24 at 7:21am

      Hi Geoff In the newest Version of TEC and ET+ you have introduced some new not translatable strings. Could you please take a look at them? Thanks Brian

    • 14
    • 3/24/17
    • Solved Closed
      Attendee data missing

      Posted by: Martin
      Most Recent by: Geoff on 2017/03/24 at 7:01am

      I have begun to install Ticket Plus with Calander Pro on a client’s website, the attendee data is not being stored nor is it on the tickets. From a brief search about, it looks as if this is a bug in the latest version, is that correct? When will a fix …

    • 6
    • 3/24/17
    • Solved Closed
      wc vendor 1 2

      Posted by: Thierry
      Most Recent by: Geoff B. on 2017/03/23 at 11:07pm

      Hello, I would like to set wc vendor so that the cheking is displayed when you scan a ticket. My problem is this: When I am an administrator I go directly on the page of cheking When I am vendor role the page of the site open but not the cheking What option s…

    • 60
    • 3/23/17
    • Solved Closed
      The data of the attendee are not recording

      Posted by: Rawgleison
      Most Recent by: Nico on 2017/03/23 at 9:26pm

      From time to time, participants’ data has stopped being recorded and does not appear on the participant list, and they are important. This topic was modified 4 days, 23 hours ago by  Rawgleison.

    • 3
    • 3/23/17

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