Support Forums

Event Tickets Plus

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    • Updated
    • Solved Closed
      Attributes in variable product not showing on front end

      Posted by: Neil
      Most Recent by: Neil on 2017/02/24 at 7:40pm

      Hi, I pretty new to Woocommerce and Event Tickets Plus, but have been attempting to set up tickets to events, and those tickets should have two price options that attendees select from the product page. However I cannot get the price attributes to display on …

    • 2
    • Today
    • Solved Closed
      Proceed ticket checkout but didn show shipping address

      Posted by: dd
      Most Recent by: dd on 2017/02/24 at 6:43pm

      While user proceed ticket checkout, only asked to fill in billing address no shipping address to be filled, and no any shipping cost to be counted even I’ve set shipping zone&method at woocommerce. We need to send parcel to users. Please help.

    • 1
    • Today
    • Solved Closed
      Attendee info missing if current user is not admin role

      Posted by: Saskia
      Most Recent by: Victor on 2017/02/24 at 6:24pm

      Bug detected: If current user in WP admin is any other user role than administrator, the attendee section in add ticket dialogue is missing. As soon as I set the user back to admin (he was shop manager before, with almost same capabilities as administrator &#…

    • 2
    • Today
    • Solved Closed
      "This invoice has already been paid" Message

      Posted by: S
      Most Recent by: Geoff on 2017/02/24 at 4:39pm

      Hello, I am trying to connect my company’s paypal to our website for event tickets. When we tested we got the following message: This invoice has already been paid. For more information, please contact the merchant. I understand this is a setting in pay…

    • 3
    • Today
    • Solved Closed
      _tribe_tickets_attendee_user_id meta is being set to "0"

      Posted by: somatic
      Most Recent by: somatic on 2017/02/24 at 4:20pm

      This bug has been reported earlier on this thread, but it was closed (without being resolved) due to inactivity. I am attempting to write a query to show a customer the various events they have purchased a ticket for, and I’m querying all the post_type …

    • 3
    • Today
    • Solved Closed
      Event Order and Attendees numbers not matching. Big issue

      Posted by: Johanne
      Most Recent by: Johanne on 2017/02/24 at 3:57pm

      Hello, I’ve been using your plugins for over a year now and finally bought them hoping that my problems would resolve once all plugins are up to date. Wrong. What is very annoying is that your order numbers don’t match Woocommerce numbers. When p…

    • 12
    • Today
    • Solved Closed
      dynamic values

      Posted by: iain
      Most Recent by: iain on 2017/02/24 at 3:27pm

      ok so I am trying to insert the name of the event into the subject line or body of emails and into my facebook tracking pixel. can you tell me what the name of this field is so I can insert it here. For example I’ve inserted {order_subtotal} which give…

    • 1
    • Today
    • Solved Closed
      Date for Ticket Fieldset

      Posted by: titusraj
      Most Recent by: Hunter on 2017/02/24 at 3:24pm

      Hi, For the Attendee ticket fieldset, can I have a date picker?, as I need the attendees date of Birth. http://raceconnections.com/event/nexus-international-school-triathlon-2017/2017-03-25/ Many Thanks Titus

    • 2
    • Today
    • Solved Closed
      Ticket Fieldsets not showing up.

      Posted by: Teddy
      Most Recent by: Teddy on 2017/02/24 at 1:51pm

      Hello, I’ve checked the Knowledge Base, Tested for a theme or plugin conflict and Searched the forum for this issue. I did find a couple of threads but no conclusion on how they actually got it to work.. The Ticket Fieldsets on my event/tickets is not …

    • 2
    • Today
    • Solved Closed
      I need a begin date and end date to display on my tickets

      Posted by: pagan11460
      Most Recent by: Cliff on 2017/02/24 at 1:46pm

      Hello. I was using The Events Calendar: WooCommerce Tickets for a yearly event… the CT Home Show. Your support team helped me customize the tickets that our customers bought and printed out. But this year, I have to use Event Tickets Plus. So I lose my …

    • 4
    • Today
    • Solved Closed
      Ticket Fieldsets not displayed in checkout

      Posted by: Derek
      Most Recent by: Derek on 2017/02/24 at 1:13pm

      I am currently testing on a dev version of the live site, but the situation is present on both the live and dev versions. I have activated the Twenty-Sixteen theme. I have the following plugins enabled: Event Tickets Event Tickets Plus Easy Digital Downloads…

    • 5
    • Today
    • Solved Closed
      Event Tickets Being Sent when Order is incomplete!

      Posted by: aya
      Most Recent by: aya on 2017/02/24 at 12:41pm

      I’m truly disappointed, tickets have been sent out when transaction from gateway is incomplete. I had to reach out to client and cancel the ticket. I have three questions: 1. I unchecked the woocommerce check complete automatically option. Is this enoug…

    • 1
    • Today
    • Solved Closed
      Different images for each ticket type within a single event

      Posted by: Raymond
      Most Recent by: Nico on 2017/02/24 at 12:25pm

      Hello, I currently have several different ticket types for most of my events. For example, one may include parking and one may include food, with each ticket type available for the single event in question. I can add an image to all tickets within an event, b…

    • 18
    • Today
    • Solved Closed
      Map Size too small on single event since Version 4.4.3 updates

      Posted by: James
      Most Recent by: Nico on 2017/02/24 at 12:15pm

      Hi, I just updated to the latest versions 4.4.3 and as I was just checking for any “bugs” on my site and I noticed that the google map in the righthand sidebar on the single event page has shrunk to half the original size. An example can be found …

    • 2
    • Today
    • Solved Closed
      Additional attendee information only when user is logged in

      Posted by: Christopher
      Most Recent by: Nico on 2017/02/24 at 12:01pm

      Hi, I use the Events Calendar with Event Tickets Plus. When I add an RSVP ticket with additional information fields, these information won’t be displayed when a user is not logged in, only the standard RSVP fields “name”, “mail” …

    • 6
    • Today
    • Solved Closed
      Additional attendees added – Counts off

      Posted by: Lisa
      Most Recent by: Lisa on 2017/02/24 at 11:52am

      Hello, Our issue is that additional attendees are added to the attendee list. We’re forced to manually remove attendees from the list to keep the numbers correct. In one case, a customer purchased 6 tickets and the system added 16 attendees to the list.…

    • 5
    • Today
    • Solved Closed
      Simple box office solution needed

      Posted by: Math
      Most Recent by: Math on 2017/02/24 at 10:59am

      Hi Guys I’m in need of a simple box office solution. Here’s my situation. I want to have agents selling ticket for me. 2) The idea situation is for the agents sell directly from the events page. Here’s how this could work; the agent logs in,…

    • 2
    • Today
    • Solved Closed
      Plugin Required

      Posted by: Russell
      Most Recent by: Geoff on 2017/02/24 at 10:40am

      Hi Can you recommend a plugin to help please: I need to be able to ensure for an event, customers only buy one ticket price. e.g, Customers can purchase tickets at 3 different tickets prices currently. I don’t want them to be able to mix, but only buy o…

    • 3
    • Today
    • Solved Closed
      Fields are not showing

      Posted by: vaisoco
      Most Recent by: Geoff B. on 2017/02/24 at 10:31am

      I have setup a simple event with an RSVP. I have added the fields as you can see from the attached screenshot. However if you visit http://www.athloneeducationcentre.com/course1/geoffs-event/ none of the fields are showing for completion. Please help 🙁 Man…

    • 2
    • Today
    • Solved Closed
      Can't sent tickets & get Fatal Server Error

      Posted by: Schalk Joubert
      Most Recent by: Geoff B. on 2017/02/24 at 10:10am

      Hi, I’ve tried all hte options, smtp server etc but my tickets are never sent. I laos now get Fatal server Error, and after debugging, get this error: [21-Feb-2017 12:09:24 UTC] PHP Fatal error: Call to undefined function tribe_get_event_link() in /usr…

    • 4
    • Today
    • Solved Closed
      Checkout quantity field should be fixed

      Posted by: Schalk Joubert
      Most Recent by: Geoff B. on 2017/02/24 at 10:09am

      Hi, We collect attendee info per attendee, using the Ticket fieldset. The problem is in checkout as users can then increase the quantity of tickets with out adding the extra attendee info. Thank you

    • 2
    • Today
    • Solved Closed
      Woocommerce info in CSV export?

      Posted by: Christopher
      Most Recent by: Brook on 2017/02/24 at 8:52am

      Hi, Is there a way the attendee information of Woocommerce is included in the CSV export which you can get on the attendee page of an event? In the standard CSV export you only have name, email, ticket name and ID. On the order page you also have the address,…

    • 7
    • Today
    • Solved Closed
      Purchase Classes or Events of 5

      Posted by: Martin
      Most Recent by: Martin on 2017/02/24 at 8:37am

      Hello, I would like to know if there is an option to purchase a set of 5 classes and have a user be able to register for any class until they hit 5, wich after, they’d have to purchase another set of 5 classes or whatever they decide. Overall, just wa…

    • 1
    • Today
    • Solved Closed
      Custom information not being saved

      Posted by: robertstaddon
      Most Recent by: arzan on 2017/02/24 at 8:28am

      I’ve created some event tickets and have added multiple fields under Attendee information. These fields are required so I know people are filling them out. But when I go to The list of Attendees there is nothing in the details column. Also I found some …

    • 11
    • Today
    • Solved Closed
      Add to Cart via AJAX (revisited)

      Posted by: Tyler
      Most Recent by: Nico on 2017/02/24 at 8:10am

      Any update on AJAX add to art functionality? We have multiple items on the event page for sale (merchadise, add-ons, etc) and it’s very cumbersome to have to add each item to the cart separately and come back to the event page. I see this has been reque…

    • 3
    • Today
    • Solved Closed
      Ticket amount not counting down after tickets sold

      Posted by: Warren
      Most Recent by: Warren on 2017/02/24 at 6:22am

      Hi there, website I have this plugin for sells tours of a stately home. They have 50 available for each tour and over the holidays sold 2 tickets for one of the tours however the site still shows that there are 50 remaining. Why is this? In the admin it shows…

    • 17
    • Today
    • Solved Closed
      Related Events showing the wrong date CONT.

      Posted by: Rupert
      Most Recent by: Barry on 2017/02/24 at 6:11am

      This is a continuation of the same issue. https://dentists.theimplantcentre.com/event/introduction-dental-implants-20th-march/ My tech guy has used the debug tool and this is what it’s come back with This is thrown up in DEBUG mode on page. Attached is…

    • 2
    • Today
    • Solved Closed
      Event ticket attendee information

      Posted by: michael
      Most Recent by: michael on 2017/02/24 at 5:33am

      Hi We’re putting together a site for a business that stages multiple events through the year. The events allow car clubs to attend shows through the year. Attendance will be via Event Tickets and we data capture the club details and each of the cars a…

    • 2
    • Today
    • Solved Closed
      Community unable to add Event Tickets

      Posted by: titusraj
      Most Recent by: titusraj on 2017/02/24 at 5:22am

      Dear Sir / Madam, I am creating an event registration site. http://www.raceconnections.com The Subscriber is unable to add tickets to the event from the front end. I have already ticked the options to allow this. Thanks Titus

    • 7
    • Today
    • Solved Closed
      wc vendor 1 2

      Posted by: Thierry
      Most Recent by: Thierry on 2017/02/24 at 4:16am

      Hello, I would like to set wc vendor so that the cheking is displayed when you scan a ticket. My problem is this: When I am an administrator I go directly on the page of cheking When I am vendor role the page of the site open but not the cheking What option s…

    • 40
    • Today
    • Solved Closed
      Attendee info missing in ticket email.

      Posted by: Schalk Joubert
      Most Recent by: Schalk Joubert on 2017/02/24 at 12:01am

      Hi, I realise this issue has surfaced, and that there was a temp fixed provided in the past. But I can’t get my attendee info / ticket fieldsets to show up in the tickets emails. You can order tickets here: https://www.perfumepower.co.za/events Any advi…

    • 1
    • Today
    • Solved Closed
      WooCommerce Tickets not showing on event page

      Posted by: Noelle
      Most Recent by: Geoff B. on 2017/02/23 at 10:27pm

      Hi there, My tickets are set to be on sale currently, and I’ve been through a few different threads on the forums, but none of the suggestions have worked. I have tried deactivating my plug ins except for woo and events and it completely disabled my ab…

    • 3
    • Today
    • Solved Closed
      How to add woocommerce coupon information in sales report?

      Posted by: Tac
      Most Recent by: Tac on 2017/02/23 at 9:12pm

      Continuing Thread: https://theeventscalendar.com/support/forums/topic/how-to-add-woocommerce-coupon-information-in-sales-report/ Hi, We are using Community Events and Community Tickets on our website enabling, event organisers to submit and manage their event…

    • 1
    • Today
    • Solved Closed
      Is there a way to show View Your Tickets to show all tickets purchased?

      Posted by: Tac
      Most Recent by: Tac on 2017/02/23 at 8:57pm

      Continuing thread: https://theeventscalendar.com/support/forums/topic/is-there-a-way-to-show-view-your-tickets-to-show-all-tickets-purchased At this stage, the only place the buyer can see the purchased tickets is at the bottom of the event page where it says…

    • 1
    • Today
    • Solved Closed
      Attendee list doesn`t show the Additional Attendee Information

      Posted by: Ivo
      Most Recent by: Hunter on 2017/02/23 at 7:45pm

      Hello, the Events Calendar team! We have purchased the Event Ticket plus plugin, but I encountered a problem and I would need some help. We sell tickets and we collect additional attendee info for each ticket (First name, last name and e-mail). All those fie…

    • 8
    • Yesterday
    • Solved Closed
      Ticket Fieldsets Not Being Recorded

      Posted by: Daniel
      Most Recent by: Daniel on 2017/02/23 at 7:30pm

      Please see my site here: http://hockey-evolution.com/clinic/midget-spring-break-clinic-1/ I am not receiving a customers additional information from the ticket fields sets on my event page. When the order is complete, I cannot view the attendee’s det…

    • 1
    • Yesterday
    • Solved Closed
      Attendee Information not exporting properly

      Posted by: kelly
      Most Recent by: Barry on 2017/02/23 at 5:01pm

      When viewing the attendees I see the information they’ve filled out (behind the “View Details” link in the listing). But when I hit “export” only the first row is populated with the extra fields. All up-to-date plugins. Using E…

    • 3
    • Yesterday
    • Solved Closed
      Custom Event Attendee collecting fields not showing up

      Posted by: Katrina
      Most Recent by: George on 2017/02/23 at 4:18pm

      I believe there is an issue in my page – although I have disabled plugins and switched to the default theme? When the user clicks to increase the quantity of tickets being purchased no additional form fields are being shown. I can supply link in Priva…

    • 6
    • Yesterday
    • Solved Closed
      Paid Orders not returning as 'Processing' staying in 'Pending'

      Posted by: Johanne
      Most Recent by: George on 2017/02/23 at 3:59pm

      Hello, This is the last bug that if fixed, I would recommend this. So orders that are paid through Paypal Split Payments are coming back as Pending Payment which causes them to go to Cancelled after one hour. I have read many forums here on the auto-complete …

    • 10
    • Yesterday
    • Solved Closed
      1 QR code for mulitple tickets on 1 order

      Posted by: Mary
      Most Recent by: Cliff on 2017/02/23 at 1:22pm

      Hello! I just bought Tickets plus yesterday and am setting it up. I am using Woo for ticket sales. I test purchased 3 tickets and get 3 separate QR codes. Is there a way to get 1 QR code for 1 order so I can scan one code and check a whole group in? Thanks!

    • 7
    • Yesterday
    • Solved Closed
      Confirmation email to admin for RSVP

      Posted by: Melanie
      Most Recent by: Geoff B. on 2017/02/23 at 11:38am

      We weren’t able to find a way to send admin notifications through the RSVP functionality, but we have the Plus version of The Events Calendar and are hoping there’s a way that when people RSVP an email is sent to the admin. Right now, the users do…

    • 2
    • Yesterday
    • Solved Closed
      Ticket Fieldsets Not Being Recorded

      Posted by: titusraj
      Most Recent by: Victor on 2017/02/23 at 11:19am

      Please see my site here. http://raceconnections.com/event/nexus-international-triathlon/2017-03-25/ I am not receiving any of the participants additional information. Titus ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https…

    • 3
    • Yesterday
    • Solved Closed
      Event Formatting

      Posted by: Rich
      Most Recent by: Geoff B. on 2017/02/23 at 11:08am

      Greetings, I am using your core Events Calendar with Event Tickets Plus (which I purchased this morning). Wanting to change a couple things with the formatting, but not having any luck searching the knowledge base or forums. 1. I want to change the title of …

    • 2
    • Yesterday
    • Solved Closed
      Map Size too small.

      Posted by: Mel
      Most Recent by: Geoff B. on 2017/02/23 at 10:10am

      I am experiencing the same issue. Any news on a fix please? Thanks! ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/map-size-too-small-on-single-event-since-version-4-4-3-updat…

    • 2
    • Yesterday
    • Solved Closed
      Custom field values for attendees not saved to cart

      Posted by: Andras
      Most Recent by: Andras on 2017/02/23 at 10:01am

      Hi, we are building a new version of our web site using your plugins Event Calendar and Event Tickets, and recently (in early Februari) decided to upgrade to their Plus/Pro versions to support custom attendee fields and WooCommerce-based paid tickets handling…

    • 3
    • Yesterday

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