Help Desk

Event Tickets Plus

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    • Comments
    • Updated
    • Solved Closed
      Bug Report: Ticket Stock

      Posted by: bruce williams
      Most Recent by: Sky on 2019/11/14 at 9:13am

      Scenario: multiple tickets for a single event with global stock enabled. Each individual ticket set to use global stock. Outcome: in the Events list in the WordPress dashboard (back-end), the ticket “Stock” column incorrectly reports the remaining…

    • 3
    • 11/14/19
    • Solved Closed
      Stock displaying incorrectly in Event List view with AMP

      Posted by: Joshua
      Most Recent by: Sky on 2019/11/14 at 9:12am

      This has already been referenced in this post: https://theeventscalendar.com/support/forums/topic/wrong-value-for-stock-in-eventlist-wp-backend/ I’m just checking in on the status of fixing this bug, as of this post it still hasn’t been fixed. Tha…

    • 5
    • 11/14/19
    • Solved Closed
      Wrong value for Stock in Eventlist (WP backend)

      Posted by: artmasters
      Most Recent by: Sky on 2019/11/14 at 9:11am

      Hi there, on the eventlist overview in WP backend the values of the cole “Stock” are not correct by having shared capacity. For e.g. i got an event with 20 places of shared capacity and two different ticket types. The number of stock is not 20 as …

    • 5
    • 11/14/19
    • Solved Closed
      Global stock in event different from stock in Events

      Posted by: Dirk
      Most Recent by: Sky on 2019/11/14 at 9:09am

      Hi guys, The title is not the best but the bug is te following. As you can see in the screenshots; the global stock, when spread across multiple tickets they are actually added together on the Events screen. Good luck with it again ;), Cheers, Dirk

    • 5
    • 11/14/19
    • Solved Closed
      Tribe Events Initialization loop

      Posted by: noweakparties
      Most Recent by: Sky on 2019/06/27 at 10:12am

      Hi, We have your Event Calendar and Event Ticket module, and also recently purchased the Event Ticket Plus version as well. When trying to go into the Events admin screen, the system just goes int processing mode and it takes almost two minutes before it disp…

    • 15
    • 6/27/19
    • Solved Closed
      Event tickets sold number is including deleted tickets

      Posted by: Meg Boyd
      Most Recent by: Courtney on 2019/05/14 at 6:56pm

      I am wondering why deleted tickets are being included in my tickets sold number. And is there a way to completely remove deleted tickets? This would be very helpful as I do not want deleted tickets to be accounted for in my total tickets sold number.

    • 10
    • 5/14/19
    • Solved Closed
      Deleted Attendees not restocking

      Posted by: notch
      Most Recent by: Courtney on 2019/05/14 at 6:19pm

      Hi, Just tried adding our first event and tested the ability to remove an attendee. I have Deleted their Ticket. I was expecting their ticket to be restocked and return my capacity back. This has not occurred. Is there some type of condition needed for a dele…

    • 8
    • 5/14/19
    • Solved Closed
      Refunded Tickets Not Restocking

      Posted by: aemcclane
      Most Recent by: Courtney on 2019/05/14 at 6:18pm

      We’ve had 4 tickets refunded and it’s not restocked them into the available tickets. The attendee number under “Pages” is showing 36 tickets, which is correct. When you click that, it takes you to the attendee list which shows 40 ticke…

    • 9
    • 5/14/19
    • Solved Closed
      Purchased Tickets Not Recognized

      Posted by: dglogowski
      Most Recent by: Courtney on 2019/05/14 at 6:18pm

      I am selling tickets to an event on both the the event page and a separate conference page (using the WooCommerce product shortcode). I can see the orders and tickets being sold and processing. However a completed order (credit card via Stripe) is showing i…

    • 6
    • 5/14/19
    • Solved Closed
      Cancelled orders deducted from quantity available

      Posted by: Greg Perham
      Most Recent by: Courtney on 2019/05/14 at 6:17pm

      Total available: 5 Completed orders: 1 On hold orders: 1 Cancelled orders: 3 Expected # available: 3 Actual # available: 0 Also note that “Tickets sold” still says 0 even though there are Completed orders. I convinced the client to try WooCommerce…

    • 8
    • 5/14/19
    • Solved Closed
      Ticket Stock (Reopend Support Ticket)

      Posted by: artmasters
      Most Recent by: Courtney on 2019/05/14 at 6:16pm

      Hello there, oi like to reopen an Support Ticket. I was very busy last weeks and meanwhile one of mine support tickets was closed. (https://theeventscalendar.com/support/forums/topic/ticket-stock-3/#post-1449638) I would like to comment the answear of Andrá…

    • 12
    • 5/14/19
    • Solved Closed
      API Key does not work in Events Ticket Plus App for Android

      Posted by: titanium6
      Most Recent by: Jeremy on 2019/04/01 at 11:46am

      I also am having the same issue as this thread: https://theeventscalendar.com/support/forums/topic/please-verify-your-api-key-is-correctly-entered-on-the-settings-page/ I tried generating a new key, and typing it in case sensitive as well as saving. I tried r…

    • 8
    • 4/1/19
    • Solved Closed
      A way to quickly see if someone already checked in

      Posted by: Jack
      Most Recent by: Jeremy on 2019/04/01 at 10:45am

      In my current event project people can order one ticket for an event, but for different time periods. So we created 5 tickets, one from 10.00 to 12.00 in the morning, one for 13.00 till 15.00 etc. People can only enter once! Is there a way we can see if they …

    • 5
    • 4/1/19
    • Solved Closed
      unlimited capacity

      Posted by: gtc888
      Most Recent by: Jeremy on 2019/04/01 at 10:43am

      I was wondering if there was an answer to this thread that we can see: https://theeventscalendar.com/support/forums/topic/importing-tickets-with-unlimited-capacity/ It seems like we have the same question or issue.

    • 4
    • 4/1/19
    • Solved Closed
      Maximum Execution Time Exceeded?

      Posted by: Mike
      Most Recent by: Jeremy on 2019/04/01 at 9:27am

      We currently have over 1,000 sales for an event and have noticed the site getting slower and slower. This same problem started happening for our last event but not quite as bad. We’ve been getting timed out errors just trying to switch from Attendees to…

    • 4
    • 4/1/19
    • Solved Closed
      2 Tickets issued for 1 purchase

      Posted by: evolutionstartup
      Most Recent by: Victor on 2019/01/22 at 5:36am

      Hi, I have same problem as someone here: https://theeventscalendar.com/support/forums/topic/2-tickets-issued-for-1-purchase/ (but that is private and I can not see the asnwer) and people here: https://theeventscalendar.com/support/forums/topic/2-tickets-issue…

    • 5
    • 1/22/19
    • Solved Closed
      Tickets available not using woocommerce stock 1 2

      Posted by: Nick Hadsund
      Most Recent by: Victor on 2019/01/22 at 5:33am

      We are currently selling tickets for an event and have encountered a problem. Our Tickets available is lower than it should on most event times with the remark “The number of Complete ticket sales does not match the number of attendees. Please check the…

    • 45
    • 1/22/19
    • Solved Closed
      Ticket Quantities Error Still Present

      Posted by: Lauren
      Most Recent by: Andras on 2018/11/28 at 5:08am

      Hi there, I’m writing as a follow up to the ticket below: https://theeventscalendar.com/support/forums/topic/ticket-quantities-error-for-duplicate-events/ This issue was shown to be updated in the latest release and we are running latest versions of all…

    • 16
    • 11/28/18
    • Solved Closed
      price in list view for mobile

      Posted by: John Paul
      Most Recent by: Victor on 2018/11/26 at 1:24pm

      I would like the price displayed on Mobile. It seems wierd that it is not shown given the amount of mobile traffic. Looking at the CSS you have a line of code @media only screen and (max-width:768px) { .tribe-events-list .tribe-events-event-cost span { dis…

    • 6
    • 11/26/18
    • Solved Closed
      Please verify your API key is correctly entered on the settings

      Posted by: Cas
      Most Recent by: Cliff on 2018/11/12 at 3:14pm

      I am experiencing the same issue as the others, HELP! ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/please-verify-your-api-key-is-correctly-entered-on-the-settings-page/

    • 3
    • 11/12/18
    • Solved Closed
      Incorrect Attendee Count 1 2

      Posted by: Sarah
      Most Recent by: Barry on 2018/10/31 at 8:44am

      As far as I can tell there are 4 places that report the number of tickets sold and attendee’s for each event. 1. The main event page that list all events under the Attendee column there is a number sold and percentage. 2. When I click on the attendee number…

    • 31
    • 10/31/18
    • Solved Closed
      Event without a start/end date???

      Posted by: tactical classroom
      Most Recent by: Barry on 2018/10/31 at 8:09am

      Hi there, I have an an event that I only intend to run when I have a full student “roll”. So…I would like to create an event that doesn’t have a start/end date but that people can RSVP to OR…better yet, can “register”…

    • 8
    • 10/31/18
    • Solved Closed
      mobile ticket fieldsets css

      Posted by: Sarah
      Most Recent by: Jeremy on 2018/10/23 at 4:57am

      The ticket field set response text bar and multi line bar css is smushed and does not stretch across the mobile screen. On the desktop it looks normal. Mahalo

    • 7
    • 10/23/18
    • Solved Closed
      Links inserted into header that cause 404 errors

      Posted by: Paul Long
      Most Recent by: Cliff on 2018/10/22 at 10:47pm

      Hi, hope you can help I’m using Calendar Pro and Events Tickets Plus. On all Event pages on my site, a link similar to the below is being inserted into the <head> section which, by my limited understanding, is something to do with the REST API: &l…

    • 8
    • 10/22/18
    • Solved Closed
      Attendee Ticket Fieldset data not exporting

      Posted by: Paula
      Most Recent by: Courtney on 2018/10/22 at 12:05pm

      Hi Guys, We are having an issue where we setup a number of mandatory fieldsets that need completing. This data was exporting perfectly but we are now seeing intermittent errors where the data is not exporting at all and where it has moved to Other Data on th…

    • 7
    • 10/22/18
    • Solved Closed
      Changed attendee field, info now missing

      Posted by: Brian
      Most Recent by: Courtney on 2018/10/22 at 12:05pm

      Hello, I recently changed the verbiage of one of my attendee meta fields on a ticket. Now when I export my attendee list all of the previously completed information that once was for that question with the old verbiage no longer appears. Is this still floatin…

    • 9
    • 10/22/18
    • Solved Closed
      Attendee Information not exporting properly

      Posted by: kelly
      Most Recent by: Courtney on 2018/10/22 at 12:05pm

      When viewing the attendees I see the information they’ve filled out (behind the “View Details” link in the listing). But when I hit “export” only the first row is populated with the extra fields. All up-to-date plugins. Using E…

    • 9
    • 10/22/18
    • Solved Closed
      Hide display of number of tickets

      Posted by: Rachel Murray
      Most Recent by: Sky on 2018/10/18 at 8:36am

      Hideeho there! So I just reinstalled Eventbrite tickets to have them display on our site, but I’m having some trouble hiding the number of tickets remaining. You can see it here: https://www.shegeeksout.com/event/she-geeks-out-speed-mentoring-with-micro…

    • 7
    • 10/18/18
    • Solved Closed
      Ticket sales closes in wrong time

      Posted by: Ilkka
      Most Recent by: Barry on 2018/10/12 at 3:47pm

      Hi, I have imported a bunch of events and tickets via csv file. My site is defined to be at Oslo timezone, however the ticket sales close two hours before it should be. I have checked the event time zone is correct (oslo) but still it is closing two hours bef…

    • 15
    • 10/12/18
    • Solved Closed
      Send ticket per attendee

      Posted by: Kari Acker
      Most Recent by: Barry on 2018/10/10 at 3:37pm

      Hi, So im running events ticket pro and the way we set it up was one person can buy more than one ticket. I would like to be able to add a custom field to the extra attendee field that would allow for an email address. So when buying tickets you fill out who …

    • 3
    • 10/10/18
    • Solved Closed
      Website crash following update

      Posted by: Dan
      Most Recent by: Nico on 2018/10/10 at 7:38am

      Hi Guys updated plugin recently and got the following error could you please advise a fix Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets)

    • 8
    • 10/10/18
    • Solved Closed
      Urgent error site down

      Posted by: Tony
      Most Recent by: Nico on 2018/10/10 at 7:37am

      Just tried to update Event Tickets and Event Ticjets plus. Just paid for the renewal of the licence and am getting this message. Please help! Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Ticke…

    • 6
    • 10/10/18
    • Solved Closed
      Fatal PHP Error, Class not Public

      Posted by: wineclubeolahillswinery.com
      Most Recent by: Nico on 2018/10/10 at 7:36am

      I am updating the Tickets Plus plugin, and as soon as I do I receive the following error: PHP Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets) in home1/bythebo2/public_html/eola/…

    • 7
    • 10/10/18