Deleted Attendees not restocking

[notch]

Hi,

Just tried adding our first event and tested the ability to remove an attendee.

I have Deleted their Ticket. I was expecting their ticket to be restocked and return my capacity back. This has not occurred. Is there some type of condition needed for a delete ticket action to restock?

Thanks,

Luke

[notch]

And here is the status in the Attendees panel.

[Jennifer]

Hello Luke,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out. When you delete an attendee, the stock for that attendee’s ticket should increase by 1, but the “Total Tickets Issued” number will not change, as the ticket was still issued even though it was later deleted. Can you take a look at the WooCommerce product for this ticket and see if the stock was increased there? You can access this by going to the ticket edit section on your event, editing the ticket, expanding the “Advanced” section, and clicking the “Edit ticket in WooCommerce” link.

I do want to note that if you are using shared capacity for this ticket, that stock (the overall ticket stock for that event) will not be updated automatically when you delete an attendee. Only the individual ticket stock will be updated.

Thanks,

Jennifer

[notch]

Thanks for your reply.

OK. I was using shared tickets – which explains it. Only the actual
Woocommerce stock number went back up to 30 (in Woocommerce-Product view).
Event Tickets still said there was only 29 tickets available for that
individual ticket. Is this what you expect?

[image: image.png]

Best,

Luke

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[Jennifer]

Hi Luke,

This is the expected functionality at the moment (although we do have an internal ticket open to consider changing this functionality). The reason for this is that since the shared capacity applies to all tickets on the event, some users might not want this to automatically increase when the attendee for one ticket is deleted. For now, you will need to adjust the shared capacity manually.

I’m sorry I don’t have a better solution for you at the moment, but I hope this helps clear things up! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Courtney]

Hey there

Thanks for hanging with us on this issue. We’ve just released an update to correct the shared capacity calculations. As always, we recommend that you back your website up, test on a staging site, and then take it live on your own website. Let us know how it goes!

https://theeventscalendar.com/maintenance-release-for-the-week-of-13-may-2019/

Thanks
Courtney ??‍?

[Author]

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