Help Desk

Tribe Events Initialization loop

  • Posts: 6 Topics: 3
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    Hi, We have your Event Calendar and Event Ticket module, and also recently purchased the Event Ticket Plus version as well.
    When trying to go into the Events admin screen, the system just goes int processing mode and it takes almost two minutes before it displays the list of Events. Even trying to get into each individual screens. Looking into the error logs I see the following errors:
    27-Aug-2018 22:43:39 UTC] event-tickets/common – Log: Initializing Tribe Events on Aug, 27th at 10:08:39 pm
    [27-Aug-2018 22:43:39 UTC] event-tickets/common – Log: Initializing Tribe Events on Aug, 27th at 10:08:39 pm
    [27-Aug-2018 22:43:57 UTC] event-tickets/common – Log: Initializing Tribe Events on Aug, 27th at 10:08:57 pm
    [27-Aug-2018 22:44:07 UTC] event-tickets/common – Log: Initializing Tribe Events on Aug, 27th at 10:08:07 pm
    [27-Aug-2018 22:44:07 UTC] event-tickets/common – Log: Initializing Tribe Events on Aug, 27th at 10:08:07 pm
    [27-Aug-2018 22:44:07 UTC] event-tickets/common – Log: Initializing Tribe Events on Aug, 27th at 10:08:07 pm
    [27-Aug-2018 22:44:07 UTC] event-tickets/common – Log: Initializing Tribe Events on Aug, 27th at 10:08:07 pm

    Looks like the system goes into some kind of loop. I have tried following your support’s recommendation in regards to fixing a redirecting issue, by checking the .htaccess logs and setting up the WP_SITEURL and WP_HOME constants in the config files, but still the issue remains.

    I have tried troubleshooting to isolate the issue and have confirmed the issue is within the Event Ticket module. If I downgrade the Event Ticket module to 4.4, the problem is alleviated, but on higher versions, the issue occurs. We can’t have it taking so long to do things.

    I have attached our system and plugin information for your reference.

    ### WordPress Environment ###
    
    Home URL: https://noweakparties.com
    Site URL: https://noweakparties.com
    WC Version: 3.4.4
    Log Directory Writable: ✔
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.6
    PHP Post Max Size: 1 GB
    PHP Time Limit: 600
    PHP Max Input Vars: 10000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.39-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.4
    WC Database Prefix: nwp_
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    Database Data Size: 142.37MB
    Database Index Size: 37.12MB
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    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_ywcars_messagemeta: Data: 0.00MB + Index: 0.00MB
    wp_ywcars_messages: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    acf: 3
    artist: 1
    attachment: 2111
    chart: 1
    custom_css: 1
    customize_changeset: 12
    e_org_chart_ps: 1
    event: 9
    foogallery: 1
    mailpoet_page: 1
    mc4wp-form: 1
    mediagallery: 4
    members: 7
    nav_menu_item: 55
    ngg_album: 2
    ngg_gallery: 2
    ngg_pictures: 41
    page: 60
    podcast: 1
    popup: 7
    popup_theme: 6
    post: 3
    product: 27
    product_variation: 9
    qtvideo: 2
    radiochannel: 1
    recent_gallery: 1
    release: 18
    revision: 15
    schedule: 1
    shop_coupon: 176
    shop_order: 768
    shop_order_refund: 2
    shows: 1
    tablepress_table: 1
    ticket-meta-fieldset: 2
    tribe_events: 12
    tribe_organizer: 2
    tribe_rsvp_attendees: 13468
    tribe_rsvp_tickets: 1
    tribe_venue: 3
    tribe_wooticket: 1018
    um_directory: 1
    um_form: 7
    um_role: 5
    um_tab: 8
    we_venue: 1
    wpcf7_contact_form: 1
    wysijap: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (38) ###
    
    Query Monitor: by John Blackbourn & contributors – 3.1.0
    WooCommerce URL Coupons: by SkyVerge – 2.5.2 – Not tested with the active version of WooCommerce
    Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.1.0
    Advanced Custom Fields: Theme Code: by hookturn – 1.4.0
    Livemesh Addons for WPBakery Page Builder: by Livemesh – 2.5
    Advanced Custom Fields: by Elliot Condon – 4.4.12
    AMP: by WordPress.com VIP
    XWP
    Google
    and contributors – 0.7.2
    
    Contact Form 7: by Takayuki Miyoshi – 5.0.3
    Duplicator: by Snap Creek – 1.2.42
    PluginlySpeaking Easy Org Chart: by PluginlySpeaking – 3.1
    Envato Market: by Envato – 2.0.1
    Envato WordPress Toolkit (Deprecated): by Envato – 1.8.0
    Event Tickets Plus: by Modern Tribe
    Inc. – 4.8
    
    Event Tickets: by Modern Tribe
    Inc. – 4.8
    
    The Events Calendar PRO: by Modern Tribe
    Inc. – 4.4.19
    
    FooBox Image Lightbox: by FooPlugins – 2.5.2
    Image Hover Effects For Visual Composer: by Nasir – 2.0
    Integrity Checker: by Erik Torsner
    Torgesta Technology AB – 0.10.0
    
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
    Logo Manager: by fisicx – 2.4
    Ultimate Member - Profile Tabs: by PlusPlugins – 2.1.1
    QT Extensions Suite: by QantumThemes – 1.3.1
    QT Places: by QantumThemes – 1.6.6
    QT Swipebox Photo And Video: by QantumThemes – 1.0.4
    QT Video Galleries: by QantumThemes – 1.0
    Simple Image Sizes: by Rahe – 3.2.0
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.18
    The Events Calendar Shortcode: by Event Calendar Newsletter – 1.9
    The Events Calendar: by Modern Tribe
    Inc. – 4.6.22.1
    
    Ultimate Member: by Ultimate Member – 2.0.25
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.14.13
    
    W3 Total Cache: by Frederick Townes – 0.9.7
    WooCommerce Authorize.Net Gateway: by Pledged Plugins – 4.0.2 – Not tested with the active version of WooCommerce
    Advanced Order Export For WooCommerce: by AlgolPlus – 1.5.5 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.3 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.8 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.4.4
    Smush: by WPMU DEV – 2.8.0.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #4 - /events/
    Cart: #2832 - /cart/
    Checkout: #2833 - /checkout/
    My account: #2834 - /my-account/
    Terms and conditions: #3211 - /terms-conditions/
    
    ### Theme ###
    
    Name: Sonik Child
    Version: 1.0.0
    Author URL: http://qantumthemes.com
    Child Theme: ✔
    Parent Theme Name: Sonik
    Parent Theme Version: 1.7.0
    Parent Theme Author URL: http://qantumthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sonik/woocommerce/archive-product.php
    sonik/woocommerce/content-product.php
    sonik/woocommerce/content-product_cat.php
    sonik/woocommerce/global/breadcrumb.php
    sonik/woocommerce/loop/loop-start.php
    sonik/woocommerce/loop/pagination.php
    sonik/woocommerce/loop/sale-flash.php
    sonik/woocommerce/myaccount/navigation.php
    sonik/woocommerce/myaccount/payment-methods.php
    sonik/woocommerce/single-product/add-to-cart/external.php
    sonik/woocommerce/single-product/add-to-cart/simple.php
    sonik/woocommerce/single-product/product-image.php
    sonik/woocommerce/single-product/review.php
    sonik/woocommerce/single-product/sale-flash.php
    sonik/woocommerce/single-product/tabs/description.php
    sonik/woocommerce/single-product/tabs/tabs.php
    sonik/woocommerce/single-product-reviews.php
    sonik/woocommerce/single-product.php
    
    
    Posts: 6978 Topics: 2
    | Permalink

    Hi noweakparties,

    Thanks for reaching out!

    Sorry to hear about this issue with the loading time.

    In your system information I see that you are using a very old version of Events Calendar PRO. You have 4.4.19 and we are at 4.4.31.

    As a first I would like to ask you to update the plugin to the lastest version and see if that solves the issue.

    The other option would be deactivating Events Calendar PRO and checking like that.

    If that still doesn’t help, then please go through our conflict testing guide and see if that brings anything to the surface.

    Thanks and cheers,
    Andras

    Posts: 6 Topics: 3
    | Permalink

    Hi, Thanks for the response. I’ve tried stripping the site of active plugins and used the Health Check plugin to check the system response as I turned plugins on one by one. The first plugin enabled was The Events Calendar plugin which functioned as expected. Then I enabled the Event Tickets plugin, and the lagging issue started to occur with the preloader keep spinning after clicking on the Events menu item to bring up the events list. So just two plugins and so that’s why I think the issue is within the Event Ticket module. There’s some logic there that keeps throwing the plugin into a loop after clicking on the ‘Events’ menu time, which takes about a few minutes before the table listing is displayed. The display is excruciatingly long and seems to have no alternative. Please let me know as to the next steps we need to take to rectify this issue as soon as possible. Thanks!
    Regards,
    Kayvon

    Posts: 6978 Topics: 2
    | Permalink

    Hi Kayvon,

    Could you share with me a full database dump? I would like to fire that up locally so I can do some investigation.

    Thanks!

    A.

    Posts: 6 Topics: 3
    | Permalink
    Correct Answer

    Thank you Andras. I have attached our database dump to this email for your reference. BTW, I tried to take a copy of the site to an Amazon EC2 (Cloud Server) and see if the same issue occurs. I found out the issue was not existent. So why is it happening on a host server on GoDaddy and not on Amazon EC2 stance? All the resources seem to be stable so I’m not sure.

    Posts: 6978 Topics: 2
    | Permalink

    HI again,

    I tried to import your database to fire up a test site but there was an error. The end of your db export contains some html markup and content, not sure what.

    Could you please try to do another export and share?

    Thanks,
    Andras

    Posts: 6 Topics: 3
    | Permalink
    This reply has been marked as private.
    Posts: 6978 Topics: 2
    | Permalink

    Thanks, that looks OK! I will get back to you soon.

    A.

    Posts: 6978 Topics: 2
    | Permalink

    Thanks for your patience, while I was looking into this!

    It looks like we got something. You have a lot of attendees it seems – which is fine – and the event list page takes long because it wants to count all those and show it to you in a column.

    We are going to take a look at that, how this can be made faster. I already added your voice to the corresponding bugticket.

    Until then there are 2 things you can do.

    You can either try to add this line to your child theme’s functions.php file, which will remove some of the columns:

    add_filter( 'tribe_tickets_supported_admin_columns', '__return_empty_array' );

    Or you can install our free Advanced Post Manager (APM) plugin and choose not to show the Attendees column. Screenshot: https://dl.dropbox.com/s/ri4njpjbkhxcmyx/shot_180913_120118.jpg

    I just tested this latter and it worked like a charm.

    Let me know if this help for now.

    I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

    If you have any new questions or issues please create a new ticket and we’ll help you out.

    Thanks and cheers,
    Andras

    Posts: 6978 Topics: 2
    | Permalink

    Please note, Advanced Post Manager will only work if you have Events Calendar PRO as well. I just realized you probably don’t have that.

    Let me know if the code snippet work for you.

    A.

    Posts: 6 Topics: 3
    | Permalink

    Hi Andras, Thank you for the suggestions. The two solutions may have marginally helped, but still takes a bit of time to load when clicking on the ‘Events’ menu option. I’m hoping you guys would have a long term solution soon enough, but at least it’s not as bad as it was previously. Thanks again for your help.
    -K

    Posts: 6978 Topics: 2
    | Permalink

    Happy to hear it helped somewhat.

    This is definitely not ideal, and I do hope our developers will be able to come up with a solution soon enough.

    Thanks for hanging in there!

    Cheers,
    Andras

    Posts: 2358
    | Permalink

    Hi again,

    I know it’s been awhile, but we have made some improvements to how attendees are queried in recent releases.

    You should see a big improvement here with the latest versions.

    Can you tell me if you see a difference?

    Thanks,
    Sky

    Posts: 65
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink