Help Desk

Event Tickets Plus

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    • Comments
    • Updated
    • Solved Closed
      Import function inaccurate

      Posted by: alexander.thiemedein-gesundheitskurs.de
      Most Recent by: Andras on 2018/10/10 at 12:17am

      Hi! I ran a CSV-import of 500 events, of which only 450 were imported and I have no idea why the rest was not. One event got imported twice with all elements exactly the same, but a “2” appended to the URL of one. Do you have experience with these…

    • 5
    • 10/10/18
    • Solved Closed
      make a recurring event runnimg veery tuesday and thursday

      Posted by: Ole Kroer
      Most Recent by: Edward on 2018/10/09 at 12:33pm

      Hi support I have maked a new event starting september 27 2018 and running every tuesday and thursday (i use calender pro and ticket plus) i added unlimited tickets to all events. All events is configured fine. i can buy a ticket and recieve a mail with order…

    • 8
    • 10/9/18
    • Solved Closed
      Hide QR code IF a certain category

      Posted by: gsna
      Most Recent by: Cliff on 2018/10/09 at 12:20pm

      Hi, I know how to disable the QR code from all ticket emails; however I need to just hide it if the events that have been purchased are within a particular category (Online Events). Can you help me hide it in the emails IF the product category is Online Event…

    • 8
    • 10/9/18
    • Solved Closed
      total amount error after a scan

      Posted by: Thierry Trompette
      Most Recent by: Barry on 2018/10/09 at 6:55am

      Hello i have differents problem with your plugin. 1 when i scan a ticket the attendees number don’t change 2 The total of the sales don’t change ( ZERO) 3 i have 6 tickets for 7 sales . Is it normal ? look picture Thanks

    • 8
    • 10/9/18
    • Solved Closed
      Set price for events

      Posted by: gesine
      Most Recent by: Brendan on 2018/10/08 at 4:18pm

      Hi there, I want to give the suer the opportunity to register for events and set individual prices for each one of them. But I don’t want the payment to be conducted online (the visitors are to pay cash). Do I need Event Ticket Plus to be installed sole…

    • 8
    • 10/8/18
    • Solved Closed
      Attendee Information of type TEXT not working

      Posted by: Ryan
      Most Recent by: Andras on 2018/10/08 at 1:18am

      In short, “Text” fields aren’t recording to the database when a user registers. This is part of the “Attendee Information” where we’ve added extra questions/fields. There are 3 checkboxes, and a dropdown in addition to 2 …

    • 13
    • 10/8/18
    • Solved Closed
      Position of ‘Tickets are not available’ messages

      Posted by: liblogger
      Most Recent by: Jennifer on 2018/10/05 at 2:20pm

      Hello – in the latest version, it seems that the position of the messages displayed when tickets are not available (“Tickets are no longer available.” for sold out events and ‘Tickets are not available as this event has passed.’ …

    • 11
    • 10/5/18
    • Solved Closed
      Events – Custom Fields Missing since 4.8.1 update

      Posted by: Calum
      Most Recent by: Sky on 2018/10/05 at 9:51am

      The events on one of our client sites used custom fields to display some additional event information. Since the last update, custom fields have disappeared from the Edit Event page and there is no option to display Custom fields in screen options. The inform…

    • 5
    • 10/5/18
    • Solved Closed
      Emails not working for RSVPs

      Posted by: tara.finch
      Most Recent by: Sky on 2018/10/05 at 9:46am

      Hello I have seen a couple of threads for BCC emails for RSVP emails but Im not receiving the emails at all. I have double checked my general email and have tested it by adding a user and I received that email from wordpress but I am still not receiving email…

    • 6
    • 10/5/18
    • Solved Closed
      Free ticket, not RSVP

      Posted by: the meeting lab
      Most Recent by: Cliff on 2018/10/05 at 5:35am

      Hi there, As show in the example screenshoot (https://theeventscalendar.com/content/uploads/2015/12/Event-Tickets-Plus_Tickets-Table.png) i would like to set some ticket free. But when i try to set ticket price as 0, or leave it blank it shows up this: Ticket…

    • 6
    • 10/5/18
    • Solved Closed
      Automated Attendee Export

      Posted by: rcdesigndev
      Most Recent by: Jennifer on 2018/10/04 at 5:35pm

      Right now we have the option to export a CSV of all attendees going to an event. Is there a way to automate this export and have it save to folder on the server? Or would this be a custom script that pulls from the WP database? I just want to know if there is…

    • 4
    • 10/4/18
    • Solved Closed
      Use more than one saved fieldset

      Posted by: kohmancbgmail.com
      Most Recent by: Brendan on 2018/10/04 at 4:25pm

      Hello! I’m using Events Tickets Plus to create tickets for our training classes – I have three saved fieldsets but seem to be only able to call up one to use when creating a new class. Then, I have to start from scratch it appears. Is there any …

    • 4
    • 10/4/18
    • Solved Closed
      Weird Caching issue with events and checkout

      Posted by: karmacs
      Most Recent by: Brendan on 2018/10/04 at 3:22pm

      Hi, I recently started using the event Calendar and Event ticket Plus and a couple of things are causing issues. I have had several people complaining that no matter what date they select from the calendar, they only get 1 date. I have not bee able to replic…

    • 4
    • 10/4/18
    • Solved Closed
      Attendee Information for a group

      Posted by: tara.finch
      Most Recent by: Sky on 2018/10/04 at 9:10am

      Hello, I have search your forum but haven’t found the answer to a question I had. I am using the attendee information section to collect the arrival time of my customers. Typically they come in groups all at the same time. Is there a way to only have &#…

    • 6
    • 10/4/18
    • Solved Closed
      change buy now text

      Posted by: Laura
      Most Recent by: Cliff on 2018/10/04 at 6:20am

      Hi. we recently started using Events Tickets Plus. Is there a way to change the “Buy Now” text that is not editing our php files? We are just not knowledgeable enough to do that comfortably. If there is not a way, would you please consider adding …

    • 4
    • 10/4/18
    • Solved Closed
      Reaccurring events showing 1 attendee list

      Posted by: tara.finch
      Most Recent by: Andras on 2018/10/04 at 5:26am

      Hello! I have several reaccurring events and when I click “tickets” and see my list of events ticketed I only see the first occurrence and I don’t know what the attendee RSVP’ed for?

    • 4
    • 10/4/18
    • Solved Closed
      Paypal sandbox account 1 2

      Posted by: understandphoto
      Most Recent by: Victor on 2018/10/04 at 4:54am

      Hi there! I want to test out the Event tickets plus plugin with Tribe Commerce using paypal sandbox account. I couldn’t find any info about that in your docs or forums. It might not be a big deal but still I’d like to be able to test it first. Can…

    • 56
    • 10/4/18
    • Solved Closed
      Sale date not greater then end date eror

      Posted by: akumu
      Most Recent by: Victor on 2018/10/04 at 4:47am

      Hi Admins, When i create tickets and set the start date for example 2018-08-01 and the end date to 2018-08-08 i can’t save the tickets, i get this error message Start date cannot be greater then end date…..But that’s not the case since the s…

    • 12
    • 10/4/18
    • Solved Closed
      Setting Default Quantity on RSVPs

      Posted by: Ronald Horne
      Most Recent by: Cliff on 2018/10/03 at 5:45pm

      Hello Modern Tribe Support Folks. I have been able to set the default quantities for tickets under Ticket Plus, but I have another dilemma. This time I need to set the default Quantity for RSVPs to “1”. Apparently they are not the same as in th…

    • 6
    • 10/3/18
    • Solved Closed
      How to configure woocommerce with this plugin

      Posted by: ampstaff
      Most Recent by: Brendan on 2018/10/03 at 12:50pm

      Can someone please let me know how to configure this. I have tried everything so far and have not been able to generate any tickets with my Woocomerce and this plugin. I have bought the plus and have been very unsuccessful.

    • 4
    • 10/3/18
    • Solved Closed
      Ticket not showing up in WooCommerce cart

      Posted by: marieheiland
      Most Recent by: Brendan on 2018/10/03 at 12:45pm

      Hi, We just installed Tickets Plus today. I am trying to figure out why my event will not show up in my cart. Here is a link to the site for details. https://www.naplesoliveoilcompany.com/event/fresh-is-best/

    • 4
    • 10/3/18
    • Solved Closed
      Add to cart is WAY down the page. Can I move it up?

      Posted by: marktrav
      Most Recent by: Andras on 2018/10/03 at 11:54am

      I created a paid-for event. When I click on the URL, the “Add to cart” is way down the page. I can see how people might not know to scroll down to find the button and not sign up for the class. Is this a formatting issue with the plugin? Can I ge…

    • 5
    • 10/3/18
    • Solved Closed
      Hide the number of tickets left

      Posted by: greenenvee
      Most Recent by: Jeremy on 2018/10/03 at 9:40am

      I would like to be able to hide the number of tickets left of if possible hide it until 5 or less tickets are left to create a sense of urgency to buy the tickets. Please help.

    • 4
    • 10/3/18
    • Solved Closed
      Checkboxes & Radio Buttons Not Working

      Posted by: surfyourname
      Most Recent by: Brendan on 2018/10/03 at 8:14am

      Hello! We’re having trouble with the checkboxes and radio buttons not working on the RSVP form that pops up when you select a ticket on on of our events. Please take a look here: https://mymuseum.org/event/test-event/ Please advise on how to fix this …

    • 18
    • 10/3/18
    • Solved Closed
      resend ticket results in white screen

      Posted by: Sarah
      Most Recent by: Jeremy on 2018/10/03 at 4:15am

      Hi Today I tried to resend a customer ticket and the result was a white screen both on mobile device (safari) and laptop (chrome). I did a second customer and the resend ticket function worked? I’m not sure how to proceed with trouble shooting. Mahalo

    • 5
    • 10/3/18
    • Solved Closed
      Tickets not showing up on event

      Posted by: provbusnews
      Most Recent by: Jeremy on 2018/10/02 at 2:26pm

      With this past update this last week, our events which have ticket sales no longer show the WooTickets order form on the events. I.E. https://pbn.com/event/2018-cybersecurity-summit/ We did have some customizations to the templates, but I removed all templat…

    • 6
    • 10/2/18
    • Solved Closed
      Hiding remaining tickets until stock levels are low

      Posted by: Justin Tippett
      Most Recent by: Andras on 2018/10/02 at 1:13pm

      Hi there, there is certainly no shortage of people asking how to hide the tickets remaining and it seems to be the solution is to hide it with CSS using: .tribe-events-tickets .tribe-tickets-remaining { display: none !important; } This does work although a…

    • 5
    • 10/2/18
    • Solved Closed
      Customize emails

      Posted by: Atul Gupta
      Most Recent by: Jennifer on 2018/10/02 at 11:22am

      Hi. I would like to customize the emails that are sent. At the moment, they have information that is not needed, and some information that I would like included depending on the type of ticket/event. I have looked at the guide and the emails.php file. However…

    • 5
    • 10/2/18
    • Solved Closed
      Ticket Details Not Being Saved

      Posted by: Shaun
      Most Recent by: Sky on 2018/10/02 at 11:02am

      Hi, I’ve been using Events Calendar Pro and Events Ticket Plus for several years without any major issues. But I’ve been really struggling to add new TIckets recently. Creating Events still works fine. But when I try to add Tickets it’s not…

    • 5
    • 10/2/18
    • Solved Closed
      Tickets are not displaying

      Posted by: scalingup
      Most Recent by: Jeremy on 2018/10/02 at 6:21am

      Hi I enabled tickets to one page. But in frontend its is not showing the booking tickets option. I am working on localhost:9000 . Please check my images for settings. Please help me. Thanks

    • 5
    • 10/2/18
    • Solved Closed
      restrict tickets to one per email address

      Posted by: justinacarter
      Most Recent by: Victor on 2018/10/02 at 4:45am

      In 2014, a forum answer indicated this was not possible. It seems like a fairly common need and relatively easy to implement though — just don’t validate an email address if it’s already on the list for the event. Is there a replaceable js …

    • 4
    • 10/2/18
    • Solved Closed
      Too many redirects

      Posted by: rojosound
      Most Recent by: Courtney on 2018/10/01 at 3:57pm

      I’ve setup Events Tickets Plus after intensive search on several pages finally managed to get it up but not working. Steps I’ve done are setting up Woo Paypal and so on, but when I try to order a ticket the page goes blank and it says Too Many Red…

    • 5
    • 10/1/18