Help Desk

Event Tickets Plus

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    • Comments
    • Updated
    • Solved Closed
      Custom message if no events listed

      Posted by: crossheartmedical
      Most Recent by: Patricia on 2018/04/25 at 1:51pm

      If I have no events to list on my events page, how can I change the message to say something like “No classes currently scheduled. Please click <u>here</u> to schedule your own course” instead of the “There were no results found&…

    • 2
    • Yesterday
    • Solved Closed
      [Private] Attendees fields in PDF ticket

      Posted by: salilou
      Most Recent by: salilou on 2018/04/25 at 1:31pm

      Hello, I have found an issue and it seems to be a bug. I use Ticket Plus and PDF Ticket extension. In the ticket email there are the attendee informations of the custom ticket fields. But in the attached ticket pdf file they are missing! See screenshot. I hav…

    • 2
    • Yesterday
    • Solved Closed
      Event Tickets not saving when added to New Event listing

      Posted by: zanart
      Most Recent by: zanart on 2018/04/25 at 12:05pm

      All Plugins involved (WordPress, Event Calendar, Event Tickets, Event Tickets Pro, Woo Commerce) are up to date. When adding new event everything shows beautifully on the calendar with the exception of the tickets created – they are also not visible on …

    • 2
    • Yesterday
    • Solved Closed
      Ticket Plus not integrating with woocommerce.

      Posted by: trtent
      Most Recent by: Jaime on 2018/04/25 at 11:44am

      I just installed Event Ticket Plus . However WooCommerce is not intergrating with ticket Plus. reinstalled both several times. I have both event ticket and event ticket plus plugin installed. See attached image . can you help?

    • 2
    • Yesterday
    • Solved Closed
      Snippet for rsvp admin emails doesn't work

      Posted by: nadpev
      Most Recent by: Jaime on 2018/04/25 at 11:39am

      Hi, I’m trying to make rsvps send emails to the admin email. For some reason the snippet you supplied in other threads doesn’t do the job. I have an smtp running but don’t know how to make it send this email to the admin email. thanks!

    • 2
    • Yesterday
    • Solved Closed
      Export of class/student details

      Posted by: Casper Blackwell
      Most Recent by: Casper Blackwell on 2018/04/25 at 11:17am

      Hello, Is possible to generate a export CSV file that breaks down the information into these fields: First Name Last Name (as separate fields) Address Line 1 Address Line 2 Address zip code Phone Email Class Name Class Date Instructor (this is the only thing …

    • 1
    • Yesterday
    • Solved Closed
      Checkin is not always responding

      Posted by: H. Adam Lenz
      Most Recent by: Jaime on 2018/04/25 at 11:12am

      When I click “check in” on an attendee the button turns to say “Undo Checkin” and the options “_tribe_wooticket_checkedin” becomes 1. When I click “undo check-in” the button turns blue again, and the option is…

    • 14
    • Yesterday
    • Solved Closed
      Reorder Attendees in Dashboard and edit info

      Posted by: viperfish
      Most Recent by: Jaime on 2018/04/25 at 10:51am

      Hello, 1. Previously the attendees were listed in order of most resent RSVP to least recent. With the latest update I have done the order is reversed. Is there a way to reverse the order of this list. 2. When someone RSVPs I use custom fields to gather …

    • 2
    • Yesterday
    • Solved Closed
      RSVP Tickets processing – display a message

      Posted by: Uwe Matern
      Most Recent by: Jaime on 2018/04/25 at 10:47am

      Good Morning from Germany, we operate a portal with thousands of events where we sell RSVP tickets. They are bookings but without payment. The performance in general is quite good because we use a cache plugin (WP fastest cache) for caching all events. Only i…

    • 4
    • Yesterday
    • Solved Closed
      Tickets not saving

      Posted by: bethanymrac
      Most Recent by: Victor on 2018/04/25 at 9:01am

      Hello. We are experiencing the same thing. All updates have been installed. Everything looks good until I save the ticket info and then it just reverts back to the starting point. ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as…

    • 2
    • Yesterday
    • Solved Closed
      REFUND REQUEST – Abysmal customer service

      Posted by: advertas
      Most Recent by: Courtney on 2018/04/25 at 8:52am

      After pay for Events Calendar Pro and Event Tickets, we have determined that it causes errors that slow down our page load time dramatically. Additionally, even the “premium support” offered by Modern Tribe has been abysmal at best. No one respo…

    • 2
    • Yesterday
    • Solved Closed
      Strange Capacity behaviour

      Posted by: Robert
      Most Recent by: Victor on 2018/04/25 at 5:50am

      Hey guys, we encountered a strange capacity behaviour which says “-90” (minus ninety!) please take a look at: https://gitarrehamburg.de/teilnahmemodelle-2/ Workshop – Brasilianische Gitarre 26. Oktober, von 20:00 bis 28. Oktober, von 21:00 Kultu…

    • 2
    • Yesterday
    • Solved Closed
      No ticket box showing up

      Posted by: industrieelklimmen
      Most Recent by: industrieelklimmen on 2018/04/25 at 5:27am

      No matter what post or page types I choose in Events > Tickets, there is no ticket box showing up in my event: http://wpik.conversionmonitor.com/training/training-gwo-working-at-heights/2018-03-28/ There is a ticket box shown at the bottom of the homepage …

    • 2
    • Yesterday
    • Solved Closed
      [Private] Removing Previous Events

      Posted by: accesstowers
      Most Recent by: Victor on 2018/04/24 at 3:32pm

      Is there a way on the calendar for the previous courses to not be visible? I want the history of courses on record on my events but not viewable to the customers – please see example (todays date is 23/04/2018)

    • 2
    • 4/24/18
    • Solved Closed
      Event Ticket Plus Capacity problem

      Posted by: Waldie Pienaar
      Most Recent by: Victor on 2018/04/24 at 2:53pm

      Hi I am not happy with my purchase. The support is not up to standard. The event I created has some test data in it there is n way to delete it and fix the capacity can not be reset… This is a big problem.

    • 2
    • 4/24/18
    • Solved Closed
      Export CSV attendes by ticket

      Posted by: tresculturas
      Most Recent by: Victor on 2018/04/24 at 12:51pm

      Hi. I have a event where i create different tickets. Each ticket have his own title and code SKU. My problem is that when try to export via CSV or Mail there is no way to filter by each ticket in the same event. So in my CSV list all the differents tickets f…

    • 2
    • 4/24/18
    • Solved Closed
      [Private] Recurring event tickets

      Posted by: Josh Kern
      Most Recent by: Courtney on 2018/04/24 at 12:27pm

      Hi, What’s holding back this feature – https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets? I have a client who wants this functionality and would be seriously interested in paying a deve…

    • 2
    • 4/24/18
    • Solved Closed
      Showing accurate attendee count in events admin

      Posted by: designfestbrum
      Most Recent by: Victor on 2018/04/24 at 11:53am

      Hi, I am having the same issue as detailed in this thread: https://theeventscalendar.com/support/forums/topic/deleted-attendees-still-showing-as-attending-in-events/ In the list of events I want to easily see how many actual guests we have attending, not tota…

    • 2
    • 4/24/18
    • Solved Closed
      Multiple tickets affecting global ticket number

      Posted by: Ross
      Most Recent by: Jennifer on 2018/04/24 at 11:12am

      Hi Modern Tribe team I am having problems with the way the global ticket quantity is displayed on the events calendar. I am finding that when I create several tickets with different rules the global capacity for the event is the wrong capacity. For example I …

    • 2
    • 4/24/18
    • Solved Closed
      Moving attendees list

      Posted by: dimp
      Most Recent by: Victor on 2018/04/24 at 11:12am

      Hello, this is developer Jørn (not Martine). I have successfully overridden the tribe-events/attendees-list.php template file to create a table instead of a list of avatars. However, we do not want it above the ticket order form on the single event page—we…

    • 2
    • 4/24/18
    • Solved Closed
      View all RSVP-ed events on a front end page

      Posted by: Murphy
      Most Recent by: Murphy on 2018/04/24 at 8:45am

      I need to allow logged in users to view a list of all their RSVP-ed events. Is there any way to have a front end page that lists upcoming and past events that the user has RSVP-ed to?

    • 2
    • 4/24/18
    • Solved Closed
      [Private] Ticket information lost/import from failed payments

      Posted by: chen30
      Most Recent by: Jaime on 2018/04/24 at 6:13am

      Hi there, I am running a conference event that is upcoming soon so would appreciate your help. What happened is that some people when using our payments system had a failed order which can be because of various things. Now because of that, for some weird reas…

    • 2
    • 4/24/18
    • Solved Closed
      Pay by check

      Posted by: Greg Perham
      Most Recent by: Jaime on 2018/04/24 at 5:28am

      I installed EDD’s Check Payment plugin, but there are two problems: If using shared availability, after just one order, the number available drops by 2 every time the event is loaded on the front or back end. Clicking View Attendees shows “0 Sol…

    • 4
    • 4/24/18
    • Solved Closed
      Available tickets falls to 0 after 1 purchase

      Posted by: Greg Perham
      Most Recent by: Victor on 2018/04/24 at 5:22am

      My first ticket was closed even though the issue persists, so I’m opening a new one. We are completely unable to use the plugin because of this. I deleted all orders and all ticketed events, created a new event with 5 available tickets. The total availa…

    • 2
    • 4/24/18
    • Solved Closed
      Ask the information first

      Posted by: Paul Browne
      Most Recent by: Jennifer on 2018/04/23 at 11:02pm

      Hi there, I want to ask the user for the attendee details first rather than asking him for the number of tickets. (The website is: https://quicktraining.ie/course/02-may-17-mulhuddart-dublin-15-solas-safe-pass/). And when he has entered the details, I would…

    • 4
    • 4/23/18
    • Solved Closed
      Cart items gone.

      Posted by: Eric Roth
      Most Recent by: Jennifer on 2018/04/23 at 10:40pm

      My site was working and now across all my events it is now showing unlimited tickets event thought ticket has a limit. Also once the item is placed in the cart- it has no button to continue any more. I had de-activated and re-activated the plug in with no lu…

    • 4
    • 4/23/18
    • Solved Closed
      Conflicting Plugins

      Posted by: richardhue
      Most Recent by: Brendan on 2018/04/23 at 7:31pm

      Hi there, I’m currently using “Event Tickets Plus” and the program was working absoloutly perfectly. However, the site also needs to have the capability to check out a room. When I installed “WooCommerce Bookings” it caused the t…

    • 3
    • 4/23/18
    • Solved Closed
      Custom Product Name/SKU in WooCommerce

      Posted by: Joshua
      Most Recent by: Jennifer on 2018/04/23 at 6:20pm

      Hi, I’m wondering if there’s a function I can hook into to customize the Product Name & SKU generated for each ticket type in WooCommerce. We have events every night with “General Admission” tickets and we’d prefer not to put…

    • 2
    • 4/23/18
    • Solved Closed
      Display Notes on Attendee List

      Posted by: Daniel Franklin
      Most Recent by: Jennifer on 2018/04/23 at 2:15pm

      Is there a way to have the Private Note you or the customer creates for the ticket, to show up on an exported/emailed Attendee List somewhere? For example, the customer wants to sit at the bar for the show, so I/they put it in the Private Note section, and wh…

    • 2
    • 4/23/18
    • Solved Closed
      Trouble using the license. please respond asap

      Posted by: dotsweb
      Most Recent by: Courtney on 2018/04/23 at 12:28pm

      Hi, I’ve submitted two other tickets asking for help with my new event tickets plus license but I haven’t heard back yet. It’s been a week. I have an event coming up in two weeks and I would really like to get going asap. Can someone please …

    • 3
    • 4/23/18
    • Solved Closed
      Orders not posting Completed

      Posted by: David Weaver
      Most Recent by: Jennifer on 2018/04/23 at 12:20pm

      Hello Support. My ticket purchases are not posting completed. Once an attendee selects the quantity and goes through the PayPal process, the appropriate successful-purchase page is displayed, PayPal is updated properly however the order is left in a “Proce…

    • 2
    • 4/23/18
    • Solved Closed
      License key not accepted

      Posted by: dotsweb
      Most Recent by: Courtney on 2018/04/23 at 12:02pm

      Hi, I just upgraded my license to business but when I pasted the license key in the settings>license tab, I got the following message: Your Event Aggregator license key is invalid. Visit the Events Calendar website to check your licenses. How can I use my …

    • 3
    • 4/23/18
    • Solved Closed
      Where did ability to upload image / logo go for Venues?

      Posted by: Gregg
      Most Recent by: Jeremy on 2018/04/23 at 8:23am

      Hi there – Been a subscriber / paid user for Event Tickets Plus for a long time & love it – it works so well for our website!! I seem to remember that the plugin used to offer you the ability to upload an image or a logo for the venues, and no…

    • 2
    • 4/23/18
    • Solved Closed
      Stock Number Negative despite being no where near max

      Posted by: Regis Chapman
      Most Recent by: Jaime on 2018/04/23 at 7:03am

      If you look at the event, you can see that sales are nowhere near the shared tickets number which is currently set to 3500 shared between early and late tickets. Yet, my stock number is -4. I have no explanation for why that could be. Any ideas?

    • 2
    • 4/23/18
    • Solved Closed
      Ticket sale end time is askew

      Posted by: Sonya
      Most Recent by: Jaime on 2018/04/23 at 6:17am

      Hello – I am using the Events Calendar with Events Ticket Plus. In the last month or so, my ticket date is askew, the time for stopping the ticket sales are stopping a day earlier than it’s supposed to. For example, I have an event on Wednesday…

    • 2
    • 4/23/18
    • Solved Closed
      [Private] Private Tickets

      Posted by: Gaston Suarez Duek
      Most Recent by: András on 2018/04/23 at 2:42am

      Good morning, recently I saw the need to have two types of tickets per event, one public that can be purchased by users without registering (by default) and one that is private that only administrators can buy. My problem is that under contract you must have …

    • 7
    • 4/23/18
    • Solved Closed
      [Private] Suppress Number of Tickets Available

      Posted by: Jamye
      Most Recent by: Jennifer on 2018/04/22 at 11:33pm

      Hello How can we hide the number of tickets available? I used to be able to suppress that in WooCommerce, now I can’t. See attached screen shot, which is showing “Unlimited available.” Thanks.

    • 2
    • 4/22/18
    • Solved Closed
      CVS import setting ticket stock to Unlimited

      Posted by: Jacqui Dervan
      Most Recent by: Victor on 2018/04/20 at 3:25pm

      Hi, What is the ticket stock column expecting to set the stock level to ‘unlimited’ and for a price of ‘free’? It says integer on the sample CSV and I have tried ‘-1’ and 0 but I am not getting the desirable results. Thank…

    • 2
    • 4/20/18

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