Help Desk

Event Tickets Plus

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    • Comments
    • Updated
    • Solved Closed
      Show the event title and link in the WooCommerce cart

      Posted by: Yuki
      Most Recent by: Jaime on 2018/01/22 at 10:31am

      Hi, we are looking to add the event title and link into the WooCommerce basket to help differentiate between events. We have used the code snippet provided in the Knowledgebase (https://theeventscalendar.com/knowledgebase/show-the-event-title-in-the-cart-next…

    • 2
    • Today
    • Solved Closed
      I cannot save an Event

      Posted by: metadriver
      Most Recent by: András on 2018/01/22 at 10:28am

      Hello, I bought the Event Ticket Plus and i installed and activatetd it. Now I can´t use my Events any more. The EventEditor does not work any more and I can´t save or publish my events. If I try to save WordPress is unreachable any more. So I really don´t…

    • 3
    • Today
    • Solved Closed
      Event Ticket Refund process

      Posted by: nestedbaby
      Most Recent by: nestedbaby on 2018/01/22 at 10:16am

      I can’t find information on what happens when someone wants to refund a ticket. Does the attendee list and the available tickets automatically update?

    • 1
    • Today
    • Solved Closed
      Adding addition display column to Attendees by Ticket screen

      Posted by: Pete
      Most Recent by: Barry on 2018/01/22 at 8:51am

      Hi, I’d like to add an additional field to be displayed on the Attendees by Ticket screen. Please refer to the attached .jpg. Specifically, I’d like to be able to display the Transaction Id field from the Order Info alongside the specific Ticket…

    • 2
    • Today
    • Solved Closed
      Removing misformatted information on Event page

      Posted by: St Joseph Church
      Most Recent by: Victor on 2018/01/22 at 5:06am

      Hello, I am trying to remove the Details and Venue information at the top of the Event page. It looks messy and I’d like to draw more attention to the ticketing section of the page. There are actually two venues associated with the event, and I don̵…

    • 2
    • Yesterday
    • Solved Closed
      tranlation issues

      Posted by: Zsuzsanna
      Most Recent by: András on 2018/01/22 at 2:51am

      hello! I have a couple of translation issues. I am using Events calendar, event tickets nd event ticket plus and there are a couple of threads that I cannot find in loco translate, but still show up on the website. please help. i have attached the strings on …

    • 2
    • Yesterday
    • Solved Closed
      Language files – missing strings? Norwegian

      Posted by: Hjelseth
      Most Recent by: Geoff B. on 2018/01/20 at 3:11pm

      Hi, cant find any of these four words I need to translate into norwegian. I have checked both The Events Calendar, Event Ticket Plus and Event Tickets in the language files. Could you please have a look at the attached images?

    • 2
    • 1/20/18
    • Solved Closed
      Sell Related Non-Ticket Prouct with event tickets

      Posted by: ncosgrov
      Most Recent by: ncosgrov on 2018/01/20 at 5:22am

      We are using Event Tickets Plus for our events; tickets work fine. However, we are also selling a Journal for the event. The Journal is anothe WooCommerce product. I would like customers to be able in the events page to add both tickets and a journal to th…

    • 2
    • 1/20/18
    • Solved Closed
      PDF Tickets not attached to E-Mails

      Posted by: pulsarfestival
      Most Recent by: Cliff on 2018/01/19 at 9:29pm in: Extensions

      Hello Modern Tribe Team, I am using the Event Tickets Plus Plugin an have installed and activated the PDF Tickets extension (https://theeventscalendar.com/extensions/pdf-tickets/). when a user now buys a ticket I am able to see his PDF ticket in the wp-admin …

    • 2
    • 1/19/18
    • Solved Closed
      Events and Facebook pixel

      Posted by: Ole Vadum Dahl
      Most Recent by: Barry on 2018/01/19 at 2:46pm

      Hi, All products made in Woocommerce work fine on my Facebook page using a Facebook pixel. I can sell them directly from Facebook. But all the events made in Event Tickets Plus which are also automatically created as a product in Woocommerce, they won’t…

    • 2
    • 1/19/18
    • Solved Closed
      Show Early/Late Tickets

      Posted by: j33pg1rl
      Most Recent by: Jennifer on 2018/01/19 at 11:53am

      How do we display tickets based on dates? For example, I want to show an early bird ticket before June 19 and a late fee ticket after June 19. Is there a way to this with the baseline Event Tickets Plus or will this require custom coding?

    • 2
    • 1/19/18
    • Solved Closed
      Show message when item is sold out

      Posted by: Julie
      Most Recent by: Jennifer on 2018/01/19 at 11:26am

      Hi, When there are no longer any tickets for an event, there is no message or anything – the row for the form just disappears. So, then, the screen just shows “TICKETS” with nothing under it. Please see the screenshots of an item with no tic…

    • 2
    • 1/19/18
    • Solved Closed
      i want to buy tickets for attendees myself

      Posted by: ticketnaija
      Most Recent by: Victor on 2018/01/19 at 10:56am

      hello please we do bank transfer and i will love to send tickets to their email after i have confirmed that their bank transfer is successful , so i want to create a ticket for them and send it to them

    • 2
    • 1/19/18
    • Solved Closed
      buy now button

      Posted by: Matt Lovell
      Most Recent by: Jaime on 2018/01/19 at 10:29am

      Tried desperately to see how i can add this using this shortcode [tribe_events tribe-bar=”false” category=”scrum-master” view=”list”] i get a list – but nothing like the examples on your site – no buy now button…

    • 2
    • 1/19/18
    • Solved Closed
      Report for Unused/Outstanding Tickets Purchased

      Posted by: Emaan
      Most Recent by: Emaan on 2018/01/19 at 10:03am

      Is there a way we can get a ticket report added to woocommerce reports where we can see outstanding or unredeemed ticket purchases? If we sell multiple tickets to an event that is everyday, we would want to know after a few months how many people purchased bu…

    • 1
    • 1/19/18
    • Solved Closed
      RSVP not working when logged out

      Posted by: Brian
      Most Recent by: Jaime on 2018/01/19 at 9:36am

      Hello Happy New Year! My RSVP functionality has stopped working for users other than admins. It still shows an RSVP counted, but not a ticket assigned and no RSVP emailed out. It instead returns a 500 error. When an admin is logged in RSVP works as expected. …

    • 2
    • 1/19/18
    • Solved Closed
      Ticket Choice not displaying in attendee CSV export after update

      Posted by: Susan
      Most Recent by: Jaime on 2018/01/19 at 9:33am

      We are selling three types of tickets on one page in our site, and prior to the most recent plugin update the attendee reports would show which of the three ticket types someone had purchased. After the update the export contains all the additional collected …

    • 7
    • 1/19/18
    • Solved Closed
      Bookings with Tickets created by Store Manager

      Posted by: dannycare
      Most Recent by: Patricia on 2018/01/19 at 7:30am

      My client is accepting user-submitted bookings on their website which works great with your plugins. However, they deal with businesses and would like to create an ‘invoice’ for their business client by going through the process of booking the tic…

    • 2
    • 1/19/18
    • Solved Closed
      View Attendees Not Working

      Posted by: Melissa Wells
      Most Recent by: Victor on 2018/01/19 at 6:59am

      I’m using Event Calendar Pro and Event Tickets Pro. The View Attendeeds doesn’t seems to be working. On the master list of events it has all attendees at 0% event though there have been ticket sales. When I click View Attendees for a class that p…

    • 2
    • 1/19/18
    • Solved Closed
      Email notification to multiple organizers for RSVPs.

      Posted by: Jonathan
      Most Recent by: Victor on 2018/01/19 at 6:25am

      There are a couple of snippets out there (links below) for BCCing the event organizer when a user RSVPs for an event. However, this doesn’t work when there are multiple organizers as only one gets the email. Is there a way to BCC to all organizers? http…

    • 3
    • 1/19/18
    • Solved Closed
      View Attendees from Past Events

      Posted by: mauricehillier
      Most Recent by: András on 2018/01/19 at 2:44am

      Is it possible to view an attendee list from past events? We run workshops and after people have attended we want to email them some notes. It would be really handy to list out the attendees from past events. At the moment we can click on the “attendees…

    • 2
    • 1/19/18
    • Solved Closed
      cannot add a ticket

      Posted by: Jurgen Plyson
      Most Recent by: Jennifer on 2018/01/18 at 11:41pm

      I added 3 plugins yesterday event tickets event tickets pro When I now want to add tickets I can only see the type “RSVP” and I cannot add any paying tickets What is the problem, what did i forget ?

    • 2
    • 1/18/18
    • Solved Closed
      Missing ticket type from CSV export

      Posted by: Penny Scaffold
      Most Recent by: Jaime on 2018/01/18 at 2:46pm

      Hi, Our CSV export is missing the following columns: – Ticket – Primary Information – Security Code – Check in It only begins with the additional fields we are capturing. This appears to have been since a recent Event Tickets Plus upg…

    • 4
    • 1/18/18
    • Solved Closed
      Every Event says it's FREE

      Posted by: Mark
      Most Recent by: Jaime on 2018/01/18 at 2:24pm

      I’m starting to use Event Tickets and for every event I created there was no ticket price field showing. So each event said it was free. I purchased Event Tickets PLUS for $89 thinking it would solve this glitch – now it has a ticket price field…

    • 2
    • 1/18/18
    • Solved Closed
      Event Plugin Slowness

      Posted by: Jake
      Most Recent by: Jaime on 2018/01/18 at 12:37pm

      Hello, We are running into a lot of slowness due to the event plugins installed on our site. These seem to be the result of several queries taking place between Events Tickets Plus and WooCommerce. It doesn’t run on every page, but they are running on o…

    • 9
    • 1/18/18
    • Solved Closed
      Ticket type not exporting to .CSV

      Posted by: Calum
      Most Recent by: Sky on 2018/01/18 at 12:33pm

      Hi I have this same issue and my client is in a very difficult situation unless it’s resolved. Do you have any timescales to fix this bug? thanks Calum ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscale…

    • 2
    • 1/18/18
    • Solved Closed
      Best way to enter tickets manually by admin

      Posted by: Kian Lam Kho
      Most Recent by: Jaime on 2018/01/18 at 11:25am

      We are giving our visitors option to either purchase tickets online or by calling/emailing. We would like to enter these tickets manually. I do understand that you don’t currently have a way of directly entering tickets. However, do you have a work arou…

    • 2
    • 1/18/18
    • Solved Closed
      Ticket is saying Unlimited Available

      Posted by: Janice Palmer
      Most Recent by: Victor on 2018/01/18 at 11:23am

      Hi there. I’m setting up a new ticket with a capacity of 500. I chose set capacity for this event only and wrote 500. On the page where you would purchase the ticket it says “Unlimited Available”. How can I change this? Is there something I…

    • 2
    • 1/18/18
    • Solved Closed
      Access Value of a fieldsets

      Posted by: Uwe Matern
      Most Recent by: Uwe Matern on 2018/01/18 at 11:19am

      Hello from Germany, we use event tickets and event tickets plus. We also operate with fieldsets assigned to our tickets in order to access more detailed data of an attendee. So the question is: Is there an option to access/query a certail value of a fieldset …

    • 7
    • 1/18/18

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