Help Desk

Tickets available not using woocommerce stock

  • Posts: 6978 Topics: 2
    | Permalink
    This reply has been marked as private.
    Posts: 30 Topics: 5
    | Permalink

    We have this week opened the sales for events, and the problem continues.

    We have also had an order with only one ticket where the attendee is dublicated, unlike before.

    Posts: 6978 Topics: 2
    | Permalink

    Sorry to hear about that.

    Can you share some screenshots of the duplicated attendee and its corresponding order?

    A.

    Posts: 30 Topics: 5
    | Permalink
    This reply has been marked as private.
    Posts: 30 Topics: 5
    | Permalink
    This reply has been marked as private.
    Posts: 6978 Topics: 2
    | Permalink

    Thanks Nick! We are investigating the issue. Will let you know as soon as we have something.

    A.

    Posts: 30 Topics: 5
    | Permalink
    This reply has been marked as private.
    Posts: 6978 Topics: 2
    | Permalink
    This reply has been marked as private.
    Posts: 30 Topics: 5
    | Permalink

    Thanks AndrĂ¡s,

    e are soon going live with another event and hope to get it resolved. We are looking forward to hear from you on this issue when you know more.

    Posts: 6978 Topics: 2
    | Permalink

    Hi Nick,

    We are still investigating the issue. It looks like the issue comes when WooCommerce is receiving IPN and PDT payment notifications are simultaneously. With that said that seems to be a WooCommerce issue and their support team would be the right one to address this.

    Not sure if they know about this or even fixed it in recent versions, might be worth checking with them.

    What you can do as a workaround is to disable either IPN or PDT in your PayPal account.

    We have an article on how to set these up for our Tribe Commerce solutions. That contains the locations of these settings at PayPal.

    A.

    Posts: 6978 Topics: 2
    | Permalink
    Posts: 30 Topics: 5
    | Permalink

    Thanks a lot, we have used a lot of time cleaning up our attendees and are looking forward to implement this work-around!
    We will let you know how the fix works out for us.

    Posts: 6978 Topics: 2
    | Permalink

    Thanks, that would be great!

    Cheers,
    Andras

This thread hasn’t seen any activity for quite some time and we are not accepting further replies.

If you need further help with this or any other issue, please create a new topic (you can of course include a link to this one if that helps to provide additional context) and one of the team will be only too happy to help.