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Tickets available not using woocommerce stock

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    We have this week opened the sales for events, and the problem continues.

    We have also had an order with only one ticket where the attendee is dublicated, unlike before.

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    Sorry to hear about that.

    Can you share some screenshots of the duplicated attendee and its corresponding order?

    A.

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    Thanks Nick! We are investigating the issue. Will let you know as soon as we have something.

    A.

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    Thanks András,

    e are soon going live with another event and hope to get it resolved. We are looking forward to hear from you on this issue when you know more.

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    Hi Nick,

    We are still investigating the issue. It looks like the issue comes when WooCommerce is receiving IPN and PDT payment notifications are simultaneously. With that said that seems to be a WooCommerce issue and their support team would be the right one to address this.

    Not sure if they know about this or even fixed it in recent versions, might be worth checking with them.

    What you can do as a workaround is to disable either IPN or PDT in your PayPal account.

    We have an article on how to set these up for our Tribe Commerce solutions. That contains the locations of these settings at PayPal.

    A.

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    Thanks a lot, we have used a lot of time cleaning up our attendees and are looking forward to implement this work-around!
    We will let you know how the fix works out for us.

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    Thanks, that would be great!

    Cheers,
    Andras

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    Hi!

    Just wanted to share with you that a new release of our plugins is out, where we included a five minute delay to the attendee record generation that we think will solve the duplicated tickets issue you’ve been experiencing.

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-13-january-2019/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and see if the fix works for you. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.

    Best,
    Victor

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