Tickets available not using woocommerce stock

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  • August 22, 2018 at 12:36 pm #1603342
    Andras
    Keymaster

    This reply is private.

    August 24, 2018 at 9:36 am #1605191
    Nick Hadsund
    Participant

    We have this week opened the sales for events, and the problem continues.

    We have also had an order with only one ticket where the attendee is dublicated, unlike before.

    August 28, 2018 at 2:28 am #1607336
    Andras
    Keymaster

    Sorry to hear about that.

    Can you share some screenshots of the duplicated attendee and its corresponding order?

    A.

    September 2, 2018 at 2:20 pm #1611796
    Nick Hadsund
    Participant

    This reply is private.

    September 2, 2018 at 2:23 pm #1611797
    Nick Hadsund
    Participant

    This reply is private.

    September 3, 2018 at 8:36 am #1612282
    Andras
    Keymaster

    Thanks Nick! We are investigating the issue. Will let you know as soon as we have something.

    A.

    September 16, 2018 at 3:26 pm #1623061
    Nick Hadsund
    Participant

    This reply is private.

    September 17, 2018 at 7:34 am #1623337
    Andras
    Keymaster

    This reply is private.

    September 23, 2018 at 5:39 am #1628542
    Nick Hadsund
    Participant

    Thanks András,

    e are soon going live with another event and hope to get it resolved. We are looking forward to hear from you on this issue when you know more.

    September 24, 2018 at 3:13 am #1628913
    Andras
    Keymaster

    Hi Nick,

    We are still investigating the issue. It looks like the issue comes when WooCommerce is receiving IPN and PDT payment notifications are simultaneously. With that said that seems to be a WooCommerce issue and their support team would be the right one to address this.

    Not sure if they know about this or even fixed it in recent versions, might be worth checking with them.

    What you can do as a workaround is to disable either IPN or PDT in your PayPal account.

    We have an article on how to set these up for our Tribe Commerce solutions. That contains the locations of these settings at PayPal.

    A.

    September 24, 2018 at 3:16 am #1628914
    Andras
    Keymaster

    It looks like WooCommerce is already aware of the issue:

    And PayPal recommends that you rather have IPN than PDT:

    Hope this helps.

    A.

    October 5, 2018 at 3:42 pm #1638619
    Nick Hadsund
    Participant

    Thanks a lot, we have used a lot of time cleaning up our attendees and are looking forward to implement this work-around!
    We will let you know how the fix works out for us.

    October 8, 2018 at 1:32 am #1639334
    Andras
    Keymaster

    Thanks, that would be great!

    Cheers,
    Andras

    January 22, 2019 at 5:33 am #1694597
    Victor
    Member

    Hi!

    Just wanted to share with you that a new release of our plugins is out, where we included a five minute delay to the attendee record generation that we think will solve the duplicated tickets issue you’ve been experiencing.

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-13-january-2019/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and see if the fix works for you. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.

    Best,
    Victor

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