Please verify your API key is correctly entered on the settings page

[puppelina]

Hello, we have paid for the Event Tickets Plus just today but we can’t use it :_(

We have made the setup in WordPress, put the api key in the android app (Event Tickets Plus) and everything seems to be ok… but we always get the “Please verify your API key is correctly entered on the settings page” when we try to scan the QR code sent by email to the user.

Thanks in advance for your support.

Best regards,
David.

[Andras]

Hi David,

Thanks for reaching out!

Sorry for this issue.

Please try exiting from the application and then removing it from the “running in background” list as well to make sure it is fully closed.

Then start again. Check if your API key is still in place and then try a scan.

Let me know how that goes.

Cheers,
Andras

[Andras]

The API key is case sensitive, so make sure you enter it as you see it.

A.

[puppelina]

Hello. Thanks for your answer. I understand a lot of people is coming back from holidays and your support team could have more tickets these days.

Simple solutions like restart the app or focus in the case sensitive api key doens’t work. Please let me know what do you need in order to make any test you need to solve this issue.

Thanks for your support.

Best regards,
David.

[Andras]

Hi David,

Thanks for your understanding.

restart the app

I found that simply exiting the app usually does not help, because the app still stays running in the background.

The app also needs to be removed from the recent apps list. I believe on an iPhone that’s a long-press of the button, on android it’s the button with the square(s). Remove from that list and then start the app again.

Phone restart will also do that, but shouldn’t be necessary.

Additionally what I can do is, if you can share with me your api key in a private reply, I will then buy a fee child ticket on your site and test if I can check myself in on my mobile.

Andras

[puppelina]

This reply is private.

[puppelina]

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[Andras]

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[puppelina]

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[Andras]

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[puppelina]

Hello. I have reinstalled wordpress. The default theme is active and I only have installed the following plugins:
* Event Tickets Extension: PDF Tickets
* Event Tickets Plus
* Pasarela de pago exprés de PayPal para WooCommerce
* The Events Calendar
* Tickets del evento
* WooCommerce
* WP Mail SMTP

The same error continues.

Best regards.

[Andras]

Thanks!

I looped in 2 developers on this and they are going to take a look as well.

One of them suggested it might be a server side config issue.

We’ll keep you posted!

Thanks for your patience!

Andras

[puppelina]

Hello, any news?

El jue., 13 sept. 2018 a las 10:19, The Events Calendar (
[email protected]) escribió:

[Andras]

Hi David,

Thank you for your patience so far!

We are investigating the issue.

I would like to ask for some additional information from you, which might help us.

Where is your site hosted and what kind of package do you have?

What is your server running, Windows or Linux?

Which ‘program’ do you use to sell tickets on your website? WooCommerce or the built-in Tribe Commerce or both?

Thanks,
Andras

[Andras]

Hi David,

Can you share with me your currently used QR code scanner API key? Thanks!

A.

[Author]

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