2 Tickets issued for 1 purchase
Thanks for emailing support.
I’ve verified this looks to be similar to a couple other similar bug reports so I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.
I apologize for this issue and appreciate your understanding and patience.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
Just wanted to share with you that a new release of our plugins is out, where we included a five minute delay to the attendee record generation that we think will solve the duplicated tickets issue you’ve been experiencing.
Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-13-january-2019/
We apologize for the delay and appreciate your patience while we worked on this.
As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.
Please update the plugins and see if the fix works for you. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.