Attendee Summary Data Doesn't Show Correct Numbers after Refunds/Cancellations
Thanks for getting in touch with us!
Unfortunately, this is an issue we are already aware of. The number in “Total Tickets Sold” and “Complete” does not take into account the cancelled orders.
I will change this thread’s status to Pending fix and link it to the bug report so the team will let you know when we fix this issue.
We don’t have a workaround for the moment, but it a fix will be included in one of our next maintenance releases.
I apologise for the inconvenience and we’d appreciate your patience in the meantime.
Thanks for hanging with us on this issue. We’ve just released an update to correct the capacity calculations. As always, we recommend that you back your website up, test on a staging site, and then take it live on your own website. Let us know how it goes!