Knowledgebase

Check the knowledge base articles to get a jump start on your integrations, modifications, and all around user questions. If you don’t find what you’re looking for hit the help desk.

Search Knowledgebase

Event Aggregator and Facebook’s Privacy Policy

Following recent changes made by Facebook, it is not currently possible to use Event Aggregator to import Facebook events or related data.

Please rest assured we understand how important this functionality is for many of you: we have been working as hard as we can on this, checking in and communicating with Facebook to the fullest possible extent. We will continue to post regular updates on this page to keep you informed.

Sadly, however, as of July 11, 2018 we remain blocked. Facebook have reviewed our application to resume use of their platform but had some questions about various aspects. We have promptly responded to those and are now back to waiting on a further update.

Current Facebook guidance suggests applications like ours are processed within 10 weeks. We’re a little passed that point, now, and are unsure if we face a similarly lengthy delay or not for Facebook to complete the process following their most recent assessment of our application.


💡

Visit our Event Aggregator status page at any time to see current information about our import service.

Around the start of April 2018, Facebook announced some significant changes, including wide-ranging changes to its privacy policy.

As part of this a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. These changes, which currently prevent Event Aggregator from being able to import from Facebook, went live with little notice to providers such as ourselves.

Recently, however, Facebook have started to open up the approval process through which apps like Event Aggregator can be granted fresh access to their APIs. This is an encouraging step but, at time of writing, we are still waiting on a decision being made in relation to our own applications.

It’s also worth noting that there are still parts of their APIs, relevant to Event Aggregator, for which it is not yet possible to request access.

We appreciate your continued support and patience as we adapt to these changes which, regrettably, are not directly under our control.

Timeline
  • July 11, 2018: Facebook reviewed our application but posed some questions about various aspects; we promptly responded but now appear to be back in the queue and are unsure when the next update will take place
  • July 3, 2018: We have been working with the Facebook team in relation to our application to resume use of their API
  • June 28, 2018: Nothing further to report at this time, our application is still under review
  • June 20, 2018: Status is unchanged from the last update (unofficial sources suggest the current wait times are 2 months, however, so it may be that something will change soon)
  • June 13, 2018: Regrettably, it seems there have been no changes to our application status/Facebook have not yet completed their review and so importing from Facebook continues to be blocked
  • June 6, 2018: There have been no changes to our application status as yet and so importing from Facebook continues to be blocked
  • May 30, 2018: There have been no changes since last week’s update and so importing from Facebook continues to be blocked
  • May 23, 2018: No further change – we are waiting on the outcome of Facebook’s application review process
  • May 17, 2018: Our application now appears to be under active review (previously the review was still pending)
  • May 16, 2018: We remain on hold and are continuing to wait on further news/action by Facebook
  • May 11, 2018: We are currently waiting on outcome of applications submitted to Facebook to be recognized as an approved app that can interact with their APIs
  • April 26, 2018: The ability to import events that you created yourself (so long as you had linked Event Aggregator to Facebook with the same account) no longer seems viable
  • April 17, 2018: There needs to be a relationship between the account used to import the events and the events themselves (ie, the events must have been created using the same account)
  • April 11, 2018: Facebook has rolled out additional restrictions which will prevent us from facilitating imports from regular Facebook pages, except for any events where you have indicated interest in the event
  • April 9, 2018: We restored functionality around featured images for public events. We also clarified restrictions on single events
  • April 4, 2018: Facebook rolled out changes which triggered breakages in Event Aggregator