[Victor]

Hi Kris!

We’ve just released a fix on our Event Aggregator server to address this issue, so things should be back to normal.

There is no need to update anything on your end, but do make sure you are using the latest version of The Events Calendar.

We apologize for the inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if they work on your end.

Thanks,
Victor

[Victor]

Hi Sara!

Thanks for chiming in here.

I’ve just checked the bug report for this issue and we don’t have an update for it yet.

In the meantime, we’ve found a workaround you can use to lower the transient expiration time so that is updates the attendees information quicker.

You’ll have to paste the following snippet of code into your theme’s functions.php file to make it work:

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
   // number of seconds
   return 10;
}

That will update the attendees list every 10 seconds. If you want to disable the transient, you can set it to 0 (zero), but this is not recommended if you have too many attendees for an event.

I’d suggest you take a look at the following article about Best Practices for Implementing Custom Code Snippets > https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/

I hope that helps. We’ll let you know once we ship a final fix for this in a future maintenance release.

Best.
Victor

[Victor]

This reply is private.

[Victor]

Your are welcome Diego!

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Good luck with your project,
Victor

[Victor]

Hi Greg,

Thanks for following up with this to let us know about that.

Unfortunately, the fix won’t correct the sales number for past events. If you want to show the correct number of tickets available, you can edit the stock for each ticket.

I’m truly sorry to hear your client is looking for a different solution.

We apologize for the inconvenience this bug may have caused and we hope to regain your trust in the near future.

I’ll go ahead and close this thread now, but don’t hesitate to open a new topic if anything comes up as we’re always here to help.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under those conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under those conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under those conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under those conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under those conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can have as reference.

Finally, don’t forget to share your complete system information information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

Let me note that we are fairly limited in how much support we can give for custom development questions like that.

I’d recommend you take a look at our Themer’s Guide to learn how to customize our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/

Please have a look at it and let us know if you have any follow up questions.

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

Let me note that we are fairly limited in how much support we can give for custom development questions like that.

I’d recommend you take a look at our Themer’s Guide to learn how to customize our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/

Please have a look at it and let us know if you have any follow up questions.

 

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi Richard!

Thanks for reaching out to us!

Just wanted to let you know that we are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

In the meantime, if you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if any difference under those conditions.

Also please provide as much information about the issue as possible and share links and screenshots so we can try to reproduce on our end.

Finally, don’t forget to share your complete system information information by following the steps in this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We appreciate your patience while we slowly get back to normal response times.

Best,
Victor

[Victor]

Hi Karen!

I’m sorry to hear you are experiencing that issue.

We’ve already had some other users reporting similar problems with scheduled imports reaching the import limit and we are currently investigating this on our end.

In the meantime, please send us a screenshot, in a private reply if you’d like, of your imports history page (WP Admin > Events > Imports > History tab) and also of the Event Aggregator System Status by navigating to WP Admin > Events > Help

If you have failed imports in your imports history, please let us know the message that shows up when hovering over the red exclamation mark.

Thanks,
Victor

[Victor]

Hi Kris!

I’m sorry to hear you are experiencing that issue.

As you mention, there are some other users reporting similar problems with scheduled imports reaching the import limit and we are currently investigating this on our end.

In the meantime, please send us a screenshot, in a private reply if you’d like, of your imports history page (WP Admin > Events > Imports > History tab) and also of the Event Aggregator System Status by navigating to WP Admin > Events > Help

If there are failed imports, please let us know the message that shows up when hovering over the red exclamation mark.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

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