Paying via Paypal

[Clive]

Hi all I am trying to renew my Event Calendar Pro using PayPal but as I go though the checkout procedure I am being asked to use a Credit Card connected to my account at Paypal and there is no option to use my Paypal balance… I have sufficient funds in my Paypal balance and do not want to use my credit card…

This issue is only happening with this checkout basket… I am using Paypal all the time for receiving and sending funds from other companies…

I have missed out on my early bird renewal because of this which is a shame… 🙁

Any advice?

[Victor]

Hi Clive!

Thanks for reaching out to us.

You should be able to pay with your PayPal balance, but in order to pay for a subscription, your PayPal account needs a credit card so that, if you do not have enough funds in your PayPal balance, it has a credit card to charge.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Clive]

Hi Victor…Thanks for your reply but I am still having the same issue…

When I click the paypal link from my basket Paypal opens and askes me to select the card I want use… Then I am asked to click on a “one time click” to connect the card with paypal… If I continue then the window closes and no purchase is made and no attempt to use my paypal funds is made…. The item is still in my basket… I do not want to use a card with paypal for my own reasons. I want to pay with my paypal balance but therte is no option available for this, just goes round in circles asking for a card.

This must be an issue at your end as I am sending and recieveing payments without issues from my paypal account…

A bit annoying really as I have lost my early bird promo due to this issue…. I want to simply click the buy button and use my paypal balance to pay… Please have a look to see what id going on as my subscription is about to run out.

Thanks

[Victor]

This reply is private.

[Clive]

Hi Victor

That is my point Victor, maybe you did not understand the issue correctly or maybe I didnt explain properly…

I do have a card linked to my paypàl account and have had for many years…. On clicking to checkout via paypal I am prompted to a select box to select 1 of the 2 cards that are linked to my account…. It doesn’t matter which one i select and then click continue…. Your system stalls and either the page just closes refreshes back to the main website…

At no time is an attempt made by your system to use the funds that are in my account to make the purchase…

[Clive]

I just tried again with the coupon added… After the system refreshed the price to include the coupon I clicked on pay with paypal… I was prompted to select a card.. I did and clicked continue… The page refrteshed back to the payment due/basket page…. No payment was made

Very frustrating….

[Victor]

This reply is private.

[Clive]

Hi Victor, thanks for your help so far… It’s really annoying not being able to click “pay” and just get it paid.

I have written to Paypal but have had no reply yet….

Can you not just turn off the subscription and make it just a straight pay amount… Ot failing that send me a payment request? [email protected]

[Victor]

This reply is private.

[Clive]

Hi Victor, here is the reply from Paypal…. Not a solution at all… Open to your suggestions!

Dear Clive Muir,

Thank you for contacting PayPal, my name is Alejandra and it is a pleasure to assit you.

After reviewing your PayPal account, we can confirm that the payment to theeventscalendar.com that you were trying to make has been denied by our internal security system.

Although the payment has been denied, this doesn’t affect the status of your PayPal account and will not necessarily happen again for future payments.

To ensure your protection, we have a security system at PayPal that reviews each transaction before processing it, a system similar to the one used by most banks. Sometimes this security system takes additional preventive measures, and blocks a payment or the use of a card or bank account.

As this is an automatic action, we can’t unblock it. But we can give you some advice to try to make the payment again:

Try making the payment with another payment method.
Try making the payment again later.
Make sure to send the payment from the country where you live. If possible, try to connect from your home computer or the computer you use most frequently for PayPal.

We always recommend you use a different payment method, although we can’t guarantee that the payment will be completed if the security system blocks you again for a different reason.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Alejandra
PayPal

[Clive]

A totally ridiculous answer from paypal as I expected… There is no reason for an internal security system to block the payment…

I tried again this morning to pay but the system still makes me select a card and no link to pay by paypal balance…

[Victor]

Hi Clive,

Thanks for keeping us posted about that.

I will reach out to the team about this issue so we can investigate this further and we’ll get back to you soon.

We really appreciate your patience and help so far.

Best,
Victor

[Victor]

Hi Clive,

We have a phone number PayPal has provided us so you can reach out to them directly and ask for help:

1-844-720-4038

Please let us know if there is anything from our side we can do to help.

Best,
Victor

[Clive]

HI
Same issue I am afraid,,, wasted a lot of time on this just trying to pay a bill via paypal… below is latest response from them.. The paypal system is still going around in circles asking me for a credit card…

Enough funds are in my account and this should be a simple click and pay, not a month of trying and testing my patience… Sorry its a bit annoying now…. 🙂

Dear Clive Muir:

Thank you for contacting PayPal regarding the payments to The events calendar by modern tribe. My name is Eloy and it is my pleasure to assist you today.

After reviewing your PayPal account I can confirm that it is perfect working order and ready to make payments.

I can see the payments to this seller are made through a subscription. In some circunstances, sellers can only accept payments for subscriptions from a Credit or Debit Card confirmed. One of the most common reasons the seller request this is to make sure the payment is received from a person over 18.

I am glad I could help you today. I wish you a good day and I thank you for choosing PayPal.

Yours sincerely,
Eloy
Servicio de Atención al Cliente
PayPal

[Victor]

Hi Clive,

Thanks for keeping us posted about this.

I do understand your frustration with this.

Unfortunately, there isn’t much we can do on our end if PayPal is not cooperating much on their side.

For now, we can only offer you pay with a credit card if that is something you are up to when renewing your license.

Do let us know if you have any follow up questions.

Best,
Victor

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