Event Limit Still Reached after Upgrading

[Kris Chislett]

I just upgraded my license to 200 imports, because I was told I was out of imports. I checked the history and even though it’s set to run imports daily, it’s running the import a few times every hour.

So, did I just spend $60 on an upgrade when I see other people are reporting the same error?

[Victor]

Hi Kris!

I’m sorry to hear you are experiencing that issue.

As you mention, there are some other users reporting similar problems with scheduled imports reaching the import limit and we are currently investigating this on our end.

In the meantime, please send us a screenshot, in a private reply if you’d like, of your imports history page (WP Admin > Events > Imports > History tab) and also of the Event Aggregator System Status by navigating to WP Admin > Events > Help

If there are failed imports, please let us know the message that shows up when hovering over the red exclamation mark.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Kris!

We’ve just released a fix on our Event Aggregator server to address this issue, so things should be back to normal.

There is no need to update anything on your end, but do make sure you are using the latest version of The Events Calendar.

We apologize for the inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if they work on your end.

Thanks,
Victor

[Kris Chislett]

Thanks…everything looks to be working now., I will continue to test.

Can I however get a refund on the Event Aggregator – 200 Imports per Day license I purchased in hopes of fixing this issue.

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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