[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out which includes a fix for this issue.

Find out more about it → https://theeventscalendar.com/maintenance-release-25-february-2019/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for you.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out which includes a fix for this issue.

Find out more about it → https://theeventscalendar.com/maintenance-release-for-the-week-of-11-february-2019/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and see if the fix works for you. Don’t hesitate to open a new ticket if anything comes up.

Best,
Victor

[Victor]

Hi!

Just wanted to share with you that a new release of our plugins is out, where we included a five minute delay to the attendee record generation that we think will solve the duplicated tickets issue you’ve been experiencing.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-13-january-2019/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and see if the fix works for you. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.

Best,
Victor

[Victor]

Hi!

Just wanted to share with you that a new release of our plugins is out, where we included a five minute delay to the attendee record generation that we think will solve the duplicated tickets issue you’ve been experiencing.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-13-january-2019/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and see if the fix works for you. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.

Best,
Victor

[Victor]

Hi!

Just wanted to share with you that a new release of our plugins is out, where we included a five minute delay to the attendee record generation that we think will solve the duplicated tickets issue you’ve been experiencing.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-13-january-2019/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and see if the fix works for you. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.

Best,
Victor

[Victor]

Hi!

Just wanted to share with you that a new release of our plugins is out, where we included a five minute delay to the attendee record generation that we think will solve the duplicated tickets issue you’ve been experiencing.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-13-january-2019/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and see if the fix works for you. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.

Best,
Victor

[Victor]

Hi Jacob,

Just wanted to let you know that we’ve been doing some bug reports cleanup and we found out the issue reported here is not present with our latest versions of our plugins.

This means that it may have been fixed before while working on other fixes/improvements.

Please update the plugins and see if it works on your end.

I’ll go ahead and close this thread, but if you still experience any problem, please open a new ticket and we’ll be happy to help you with the troubleshooting.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi John,

Just wanted to let you know that the issue described in this topic is no longer valid with current versions of our plugins.

We apologize for the delay in getting back to you, but we wanted to make sure you were notified about this.

Please update the plugins and don’t hesitate to open a new topic if anything comes up

Best,
Victor

[Victor]

Hi Ilkka,

I’m sorry to hear that is still and issue for you.

I’ve just made a few tests on my end and it’s working fine using Oslo as timezone, so there might be something else taking place here.

You mentioned importing your tickets via CSV file, could you please share with us the CSV file so we can make some tests on our end?

Also, please share a screenshot of the ticket editor when editing the event you are having problems with, with the “Advanced” section open so the ticket start/end sales are visible.

Thanks,
Victor

[Victor]

Hi Ezekial!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, where we included some work around the Eventbrite tickets iframe functionality.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We have not been able to identify a specific bug on our end that would prevent the tickets iframe from being displayed. So, if you still experience this on your site, please navigate to your WP Admin > Events > Help and under the <b>Event Log </b>section set the Logging Level to “Warnings and errors”.

This will log a warning if the ticket iframe has not been displayed for an event and will give us more information about the problem. If that’s the case, please share the logs with us so we can see if any problem from there.

In addition, you can install the following plugin which will force the display of the tickets iframe for your published events > tribe-ext-eventbrite-tickets-force-iframe.zip

We apologize for the delay and appreciate your help and patience while we work on this together.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know how it goes.

Thanks,
Victor

[Victor]

Hi Alex!

Just wanted to share with you that a new release of our plugins is out, where we included some work around the Eventbrite tickets iframe functionality.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We have not been able to identify a specific bug on our end that would prevent the tickets iframe from being displayed. So, if you still experience this on your site, please navigate to your WP Admin > Events > Help and under the <b>Event Log </b>section set the Logging Level to “Warnings and errors”.

This will log a warning if the ticket iframe has not been displayed for an event and will give us more information about the problem. If that’s the case, please share the logs with us so we can see if any problem from there.

In addition, you can install the following plugin which will force the display of the tickets iframe for your published events > tribe-ext-eventbrite-tickets-force-iframe.zip

We apologize for the delay and appreciate your help and patience while we work on this together.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know how it goes.

Thanks,
Victor

[Victor]

Hi Manuel!

Just wanted to share with you that a new release of our plugins is out, where we included some work around the Eventbrite tickets iframe functionality.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We have not been able to identify a specific bug on our end that would prevent the tickets iframe from being displayed. So, if you still experience this on your site, please navigate to your WP Admin > Events > Help and under the <b>Event Log </b>section set the Logging Level to “Warnings and errors”.

This will log a warning if the ticket iframe has not been displayed for an event and will give us more information about the problem. If that’s the case, please share the logs with us so we can see if any problem from there.

In addition, you can install the following plugin which will force the display of the tickets iframe for your published events > tribe-ext-eventbrite-tickets-force-iframe.zip

We apologize for the delay and appreciate your help and patience while we work on this together.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know how it goes.

Thanks,
Victor

[Victor]

This reply is private.

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