[Jennifer]

Hi Sara,

I’m sorry that you’re running into this issue! It is one that we are aware of and are working on getting resolved. I apologize for the further inconvenience that this issue is causing!

I’ve linked this thread to our internal ticket for this issue – as soon as we have an update, we’ll let you know here. Please let me know if you have any questions in the meantime.

Thanks,

Jennifer

[Jennifer]

Hi Amila,

Thanks for reaching out!

Events Calendar Pro does not include any registration functionality, but Event Tickets (our free ticketing plugin) will let you create (free) RSVP-style tickets on your events or (paid) tickets that integrate directly with PayPal. Event Tickets Plus will integrate with WooCommerce or Easy Digital Downloads to allow you to sell tickets through either of those platforms.

The Events Calendar (our free, base events plugin that Events Calendar Pro builds off of) comes with the Tribe bar that allows users to search for events by location, and Filter Bar adds additional filters such as venue, country, city, and state.

If you are going to have different users submitting events and selling tickets, then you would want to take a look at Community Events and Community Tickets. This will allow users to create events on the front end of your site and sell tickets for those events with some/all of the money from the sale going to their PayPal account (see this article for more info on how this works). They will also be able to manage their events from the front end.

We do offer full refunds within 30 days of purchase, so if you’d like to take any/all of our premium plugins for a test run, feel free to do so! You might also take a look at some of our bundles – the Community Manager bundle sounds like it might be exactly what you’re looking for 🙂

Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Nancy!

There is not currently a way to prevent users from coming back and registering again. This would require a code customization to get set up.

We are limited in the amount of support that we can provide for customizations, but<span style=”font-size: 0.875rem;”> we’d love to help point you in the right direction.</span>

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for. The template for the RSVP form can be found at wp-content/plugins/event-tickets/src/views/tickets/rsvp.php.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. What I can do is flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking, feel free to add them to this ticket. Please let us know if you’d like to go this route so that you can be added to the customization queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

Really the only difference between the two is whether or not you want to require users to login to your site to be able to register for tickets. If you do enable this setting and a user tries to register without being logged in, then they will be prompted to login and will not be able to complete their registration until they are logged in.

There is an additional feature that comes with requiring users to login to register – they will be able to come back later and edit their details. You can see some screenshots and get some additional details on how this works here.

If you don’t enable it, then anyone that can view your site will be able to register for tickets. Some users don’t want just anyone to be able to come to their site and register for events, which is why we offer the option 🙂

Does that answer your question? Please let me know if there is anything else that I can clarify!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

I would recommend using the tribe_events shortcode and setting the date parameter to a time before your first event. This will show all events from that date, past and upcoming, but the oldest will be first. If you wanted to flip the order, you would need to do a bit of a customization – I would recommend taking a look at this snippet as a starting point.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Thanks for running those updates!

Are you getting this error when you update the ticket product (the WooCommerce version of the ticket), or have you added tickets to a different WooCommerce product (then get an error when attempting to edit that product)? If this is the case, which ticket types (RSVP, Tribe Commerce, or WooCommerce tickets) are you adding to the products?

Can you try increasing the PHP memory limit and see if you are then able to save?

[Jennifer]

Thanks for sending that screenshot. I tried recreating this on my end with the same data as you have for this venue, but everything was showing up correctly on my end…I also noticed that in the default list view, the full address (including the street) should be showing. Have you made any customizations, such as template overrides?

To rule out any interference from your theme/another plugin, can you drop down to a completely default environment (all other plugins besides The Events Calendar, Events Calendar Pro, and Eventbrite Tickets disabled and the Twentyseventeen theme enabled) to see if that changes the way the info displays on the venue page? Can you also share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hi Mike,

Thanks for sending those links.

I tried them out in my local environment, but I was not able to import from either one…are these private calendars? If so, can you make them public?

For future reference we do typically like to limit threads to one topic, but I’ll be happy to answer this for you 🙂

You can add a list of events by adding the Events List widget to your sidebar under Appearance > Widgets.

[Jennifer]

Hi Adam,

Thanks for checking out our plugins!

The Events Calendar will let you create events on your site, and as for ticketing, Event Tickets will let you create free (RSVP-style) tickets and paid tickets that can be purchased on your site via a direct integration with PayPal. If you would like to integrate with either WooCommerce or Easy Digital Downloads to sell tickets, then Event Tickets Plus will let you do that. It includes some other features as well, like QR codes and custom fields to collect additional attendee information.

To allow businesses to post events from the front end of your site, you would need Community Events. Community Tickets builds on the features of Community Events and Event Tickets Plus to allow users to create and sell tickets on the events that they post. You might be interested in our Community Manager bundle, which includes Event Tickets Plus, Community Events, Community Tickets, and Filter Bar, which adds some nice filtering features to your events page. The bundle ($299) is cheaper than purchasing the three plugins that you would need individually ($357), and you get Filter Bar as a bonus 🙂

We do offer full refunds within 30 days of purchase, so if you’d like to take any of our premium plugins for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Karen,

Even with the default styles set, Avada does template overrides for our events pages, which bypass the default templates. Either way, you would need to do a template override to add a link to the image.

For the text, if you can’t find anywhere to change this in the settings, then you will need to add some CSS…you can use the following to change the font size:

.single-tribe_events .fusion-events-featured-image .recurringinfo .event-is-recurring {
font-size: 20px;
}

[Jennifer]

Hi Steven,

Thanks for clarifying. You can set a default by doing a PHP/Javascript customization. We are not able to provide any technical support here in the Pre-Sales forum (and are limited in the amount of support that we can provide for customizations in our premium support forums), but if you take a look through our Event Tickets Plus forum, you will likely be able to find a snippet that you can use as a starting point.

Please let me know if you have any other questions!

[Jennifer]

We do offer full refunds within 30 days of purchase – if you’d like to go this route, then please fill out the form here and we’ll get it taken care of for you.

[Jennifer]

Hello,

I tested in Chrome and Safari, but I was seeing the same thing in Safari. I haven’t seen any other reports of similar issues and have not been able to recreate this in my local environment, which typically points to a theme/plugin conflict. I know the testing for this can be tedious (a plugin like Health Check can help speed things up), but unfortunately it is the best way to identify the source of issues like this.

If you don’t have a staging site, then the free Duplicator plugin can help you get one set up.

 

[Jennifer]

Hi Sarah,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

Just to clarify that I am understanding the issue correctly, the settings had been changed to create attendees early (when tickets were added to the cart) resulting in duplicate attendee records, which it sounds like you tried to delete, but the number available was not updating to reflect the deleted attendees – is that correct?

First, I do want to point out that the number sold will not change, even when an attendee is deleted. However, deleting an attendee should increase the available tickets by 1. For the attendees that were created while the settings were set to generate attendee records when the tickets are added to the cart, you would need to delete those duplicates or erroneous entries manually.

If you’ve changed the “When should attendee records be generated?” setting (under Events > Settings > Tickets > WooCommerce Support) back to “Completed”, then you shouldn’t be getting any more duplicates going forward.

If you tried to include a link, unfortunately it did not come through. One other thing I noticed – can you verify that you are selling tickets with WooCommerce? It looks like you also have Tribe Commerce enabled, so I just want to make sure we are on the same page there!

[Jennifer]

Awesome! Please let me know if there is anything else that I can help with.

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