[Jennifer]

Thanks for your feedback! If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry that I don’t have a better answer for you right now, but if there is anything else that I can help you with, please let me know.

[Jennifer]

Awesome! I’m glad to hear that everything is working now. If there is anything else that we can help with, please let us know!

[Jennifer]

Hi Marilyn,

I’m sorry that you’re running into these issues in the current versions!

1. This is a known issue with the tribe-events shortcode. I just checked on our internal ticket for this, and it looks like the fix should be released soon, although I don’t have an exact ETA.
2. This is also a known issue, but unfortunately I don’t have a timeline I can give you yet as to when this issue will be resolved.
3. <span style=”font-size: 0.875rem;”>Regarding the styling, can you try adjusting the </span><span style=”font-size: 0.875rem;”>”Default stylesheet used for events templates” and “Events template” </span>settings<span style=”font-size: 0.875rem;”> under Events > Settings > Display? These affect how much events pages inherit their styling from the theme.</span>

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

As a first step, can you update The Events Calendar and Events Calendar Pro to the current versions (4.6.20.1 and 4.4.29.2 respectively)?

You should be able to change the name of the product – did you make any other changes to the ticket in WooCommerce? Is this happening with multiple tickets or just one?

[Jennifer]

Hi Heather,

Thanks for sending that link. It sounds like you’re using WooCommerce as the ecommerce platform for these tickets? Are these tickets using global stock or independent stock? Are you setting start and end sale times for these tickets?

[Jennifer]

Hi Don,

I apologize for the further issues here! This issue with the shortcode is a separate issue from the original one, but we are actively working on getting this resolved. This thread is linked to our internal ticket for this issue as well, so as soon as we have an update (which should be soon, although I don’t have an exact date), we will let you know here.

Thanks,

Jennifer

[Jennifer]

Hi Nic,

Thanks for reaching out!

You can do a template override of the month.php template found at wp-content/plugins/the-events-calendar/src/views. In your copy, you’ll want to switch the order of the following two items:

// Title Bar
tribe_get_template_part( 'month/title-bar' );

// Tribe Bar
tribe_get_template_part( 'modules/bar' );

Let me know if this works!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you get it figured out.

I did some testing on my end, but I was not able to recreate this issue.

Can you please send me a screenshot of the settings for this ticket (with all sections expanded)? Have you moved or deleted any attendees for this event? You mentioned this has happened for other events…is this always happening when the stock gets down to 2 or after a certain number of orders?

If you haven’t done so already, can you please drop down to a default environment (only The Events Calendar, Event Tickets, Event Tickets Plus, and Easy Digital Downloads enabled and the Twenty Seventeen theme active) on a test site and see if you’re running into this same issue? Once in a default environment, please try creating a new event for testing and let me know if you are seeing the same thing there.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

I did some testing on my end, but I was not able to recreate this locally. I looked at your single event page in a a few browsers, and it appears that the map is not loading fully. As a first troubleshooting step, can you try running through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin? As Google Maps is a popular application, theme/plugin conflicts are a common source of issues like this.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

Can you please send me a screenshot of the settings for the Biltmore Cabaret venue under Events > Venues? Did you create this venue manually (under Events > Venues > Add new or on the event edit screen) or was it imported? Is this the only venue that this is happening with?

Thanks,

Jennifer

[Jennifer]

No problem! We hope to have an update for you soon 🙂

[Jennifer]

Hello,

The “Products” option will be removed by default when using Event Tickets Plus, as tickets are WooCommerce products. You can add it back (see this post for an example code snippet), but keep in mind that this has caused problems for users in the past and is not recommended.

I also see that you are running versions of Event Tickets and Event Tickets Plus that are quite a bit older – can you try updating to the current versions (4.7.5.1 and 4.7.5 respectively) and see if that fixes the issue with the WooCommerce pages?

If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Thanks,

Jennifer

[Jennifer]

Hi Steven,

Thanks for checking out our plugins!

The events pages (including the single events pages) use either an events page template or your site’s default page template. You can read more about this here, but you can switch to the default events template under Events > Settings > Display, which should get rid of that sidebar – however, this will depend on your theme.

You can create as many ticket types on an event as you would like. Are you wanting to limit the tickets to one per order? If so, then you can do this via a PHP/Javascript customization or by checking “Sold individually” within the WooCommerce settings for the ticket (see screenshot).

The “Please fill in the RSVP confirmation name and email fields.” message appears when a user clicks the “Confirm RSVP” button without having filled in the required fields, which appear when the ticket quantity is increased. If these fields do not appear when the quantity is increased, then there may be a theme/plugin conflict at play. You can check for this by running through the steps outlined here.

Regarding hiding the “Events from” box, you can read more about customizing that bar here. We are not able to provide technical support here in the Pre-Sales forum, but if you do decide to go ahead with Event Tickets Plus, you will have access to premium support where we can provide more in-depth help (please note that customizations are outside the scope of support that we are able to provide).

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

There is not an out-of-the-box way to add a print button to events pages, but you could add some CSS to make the month view more printer-friendly.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Geoff,

Thanks for reaching out!

There is not currently any way out-of-the-box to add a print button like this, but you could try adding some CSS to make the month view more printer-friendly and then use a third-party plugin to offer a print option on the page.

We are not able to do customizations, but we do have a list of recommended developers that you could contact if you would like to get help with the code.

If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

Let me know if you have any other questions!

Thanks,

Jennifer

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