[Jennifer]

Hello,

Thanks for reaching out!

I’m glad that you were able to find the solution. For future reference, I just want to let you know that we typically only have support available during weekdays, so if you post over the weekend, it might take a couple of extra days to get a response. 🙂

If there is anything else that we can help with, please let us know!

Thanks,

Jennifer

[Jennifer]

Hi Eva,

Thanks for checking out our plugins!

Event Tickets Plus does integrate with WooCommerce, and recurring events (an Events Calendar Pro feature) does include a “See all” page, where you can see all upcoming instances in a recurring series. It does not include a link to buy tickets directly on that page, but the events there do link to individual event pages where tickets can be purchased. Tickets are essentially WooCommerce simple products and work very similarly to traditional products. They will be added to the same cart as your other products, so products can be purchased together with tickets.

However, please note that tickets are added to the recurring series as a whole; individual tickets are not created for individual events in the series. We are working on building out support for recurring tickets in the future, but I don’t have an ETA I can give you yet as to when this feature will be released.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hello,

Thanks for reaching out!

I took a look at the page you linked to, and it actually looks like those buttons are not coming from our plugin…I see that you have the plugin EasyTimetable active, and it looks like that may be where the content on that page is coming from.

However, if there is still anything that you need to translate in our plugins, the following articles should help you do so:

https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/

https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

https://theeventscalendar.com/knowledgebase/incomplete-translations/

https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/

Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

For the existing Community Events fields, you can change which fields are required by adding some custom code – we have some examples here. To add new fields, the simplest solution would be to use the additional fields that come with Events Calendar Pro, as these will be added to the Community form as well. Otherwise, you would need to do a template override to add them to the event submission template (found at wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php).

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Aysha,

Thanks for reaching out!

There is not currently a shortcode for the “My Events” Community page, but you can link directly to the page. You can get the link from the Events section on the admin bar while logged into your site (see screenshot).

If this shortcode is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

Let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Dwaynne,

Thanks for checking out our plugins!

You can set multiple recurrence rules for an event, and it is possible to have the event recur at different times on different days. This article has some more info on how recurring events work.

We do offer full refunds within 30 days of purchase, so if you’d like to take Events Calendar Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello Sviat,

Thanks for checking out our plugins!

Event Tickets Plus integrates with either WooCommerce or Easy Digital Downloads to sell tickets, so depending on which platform you go with, tickets will be created as products within that platform. However, you can create tickets on many different post types, including pages. I am not very familiar with the Elementor plugin, but I would recommend creating tickets on pages that do work with the page builder. In this case, the tickets should be added to the bottom of the content that you created with the builder.

You would really need to test this out to make sure that you can get it working the way you need. We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Karen,

Thanks for reaching out!

I see that you’re using the Avada theme, which adds its own templates and styling to our plugins. As a first step, I would recommend taking a look at this article, which has some tips for using The Events Calendar with Avada. If you aren’t able to make these changes within the settings, then you would need to do a template override (this will be necessary for linking the image).

Our themer’s guide has some instructions on doing template overrides. With Avada, you’ll want to copy the templates from the tribe-events folder within the theme instead of from within our plugins.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

First, can you please send me the links that you’re trying to import from so that I can test them out on my end?

Can you also check what you have set for “Import Limit Type” under Events > Settings > Imports > Global Import Settings? If events in your source calendar fall outside of these limitations, then they will not be included in the import.

Regarding separating the events from different calendars, you do have the option to assign categories when importing events. I would recommend creating different categories for each of your source calendars that you want to separate, as categories do have separate pages showing events from only that category.

[Jennifer]

Hello,

Are you referring to the events in list view? The next upcoming events should be displayed first by default, with the farthest out events at the end of the list. I took a look at your list view, and it looks like the events are all out of order. This is typically caused by a theme/plugin conflict. You can check this by running through the steps outlined here.

This post has some example code that you can use to resolve the conflict (although you might need to tweak it depending on where the conflict lies).

Please let me know what you find!

[Jennifer]

Hello,

Thanks for reaching out!

If you are using recurring events, then you can see all instances of that event on an automatically generated “See all” page (see example on our demo site), but it is not currently possible to add tickets to a recurring series and have a unique ticket generated for each instance in the series. The tickets will be added to the series as a whole, and the same tickets will appear on all dates in the series. As a workaround, you could create tickets manually for each date and include the date/time in the ticket title so that users know which event each ticket is for.

Alternatively, you could create the events individually and assign categories to them, as you can display all events for a given category on one page. You would then need to create tickets on each event. As a shortcut, you could use the recurring events feature to create the events all at once and then break them from the series to add tickets.

Please let me know if you have any questions or if I’ve misunderstood what you’re looking for!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to see if I can help you out!

I would first recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme. I was not able to find the month view on your site, but I tested this using our demo site wpshindig.com, and the month view was showing up correctly there.

If adjusting the settings doesn’t make a difference, then you may need to add some CSS to get things integrated correctly with your theme. We are limited in the amount of support that we can provide for customizations like this, but if you get stuck or have any questions, please send me a direct link to the month view on your site – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Chris,

Thanks for reaching out! You mentioned that you found a knowledge article – have you given this extension a try? It should add the event title to the WooCommerce order details. Can you let me know if this doesn’t work for you?

If not, then you would need to do add some custom code. We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Byron,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out!

I took a look at the page you linked to, but I am getting a 404. Is there another page that you can send me a link to?

The first thing I would recommend is checking for any Javascript errors by right-clicking on the page, clicking “Inspect” (this might be labeled slightly differently depending on your browser), and going to the Console. From there, try recreating the issue (increasing the ticket quantity, which should get those forms to appear). If you see any errors, please copy/paste them here or send me a screenshot.

It could also be that the current versions are conflicting with your theme or another plugin on your site – you can check for this by running through the steps outlined here or by using a plugin like Health Check.

Please let me know what you find!

Thanks,

Jennifer

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