Fatal error: Uncaught exception 'Exception' with message 'Invalid product.'

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Home › Forums › Ticket Products › Event Tickets Plus › Fatal error: Uncaught exception 'Exception' with message 'Invalid product.'

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  • July 12, 2018 at 6:47 am #1573453
    multigp
    Participant

    I cannot send some users their tickets. This error occurs.

    I think it cannot find the product, because we changed the name of the product.

    July 16, 2018 at 7:58 am #1576177
    multigp
    Participant

    This error is still an issue that is unresolved.

    July 17, 2018 at 3:15 am #1576879
    Jennifer
    Keymaster

    Hello,

    I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

    As a first step, can you update The Events Calendar and Events Calendar Pro to the current versions (4.6.20.1 and 4.4.29.2 respectively)?

    You should be able to change the name of the product – did you make any other changes to the ticket in WooCommerce? Is this happening with multiple tickets or just one?

    August 8, 2018 at 9:35 am #1593019
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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