[Jennifer]

Hi Suzi,

RSVP functionality is part of our free Event Tickets plugin. Once you install and activate this, you’ll be able to collect RSVPs on your events 🙂 If you would like to sell tickets, then you would need Event Tickets Plus.

Once you’ve gotten Event Tickets activated, I would recommend taking a look at the following articles, which have some good info on getting up and running with our ticketing plugins:

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

Moving Tickets

Please let me know if you have any questions!

[Jennifer]

Perfect! I’ll go ahead and close out this thread since it’s been marked “Resolved”, but if there’s anything else you need help with, please feel free to open up a new one!

[Jennifer]

Hi Ryan,

I’m sorry that you’re running into this issue! I’d be happy to help you with this, but first will you please post this question in our Event Tickets Plus forum? Please make sure to share your system info with us. We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! This does sound strange, but I’ll be happy to help you figure out what’s going on.

First, can you please share your system info with me?

Can you also send a screenshot of all of the settings that you have in the TIME & DATE section for this event? If you are replying via email, attachments will not come through. You will need to upload this directly to the thread.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you haven’t been able to import, but I’ll be happy to help you figure out what’s going on.

Can you please share your system info with me and send me the URL that you’re trying to import from so that I can do some testing on my end?

If you haven’t come across these already, I would also recommend taking a look at the following articles, which have some great info on getting up and running with Event Aggregator:

Managing Your Scheduled Imports in Event Aggregator

Event Aggregator Import Settings

How Do Event Aggregator’s Import Limits Work?

Importing Events from a Feed or URL

Thanks,

Jennifer

[Jennifer]

Hi Kat,

Thanks for sending that link! I tested this out on my end, and no categories were being imported…however, if you take a look at the .ics file, there does not appear to be categories assigned to any of the events:

BEGIN:VEVENT
DESCRIPTION:Dan Collins\n
RRULE:FREQ=WEEKLY;UNTIL=20180531T233000Z;INTERVAL=1;BYDAY=TH;WKST=MO
EXDATE;TZID=Central Standard Time:20171123T183000
UID:[email protected]
SUMMARY:Cub Scouts
DTSTART;TZID=Central Standard Time:20171116T183000
DTEND;TZID=Central Standard Time:20171116T203000
CLASS:PUBLIC
PRIORITY:5
DTSTAMP:20180215T235913Z
TRANSP:OPAQUE
STATUS:CONFIRMED
SEQUENCE:1
LOCATION:WH (except when Fam Prom/MOPS/Day School have dates reserved)
X-MICROSOFT-CDO-APPT-SEQUENCE:1
X-MICROSOFT-CDO-BUSYSTATUS:BUSY
X-MICROSOFT-CDO-INTENDEDSTATUS:BUSY
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
X-MICROSOFT-CDO-IMPORTANCE:1
X-MICROSOFT-CDO-INSTTYPE:1
X-MICROSOFT-DONOTFORWARDMEETING:FALSE
X-MICROSOFT-DISALLOW-COUNTER:FALSE
END:VEVENT

Could you please send me a link to the calendar (directly, not the iCalendar URL) that you are trying to import from so that I can take a look?

[Jennifer]

Hi Richard,

Yes, the limit is set to 200 by default. You can change this however by adding the following snippet to your functions.php file:

/* Tribe, set new limit to 300 organizers in filterbar */
function tribe_fb_change_organizer_limit ( $limit, $organizer_ids ) {
return 300;
}
add_filter( 'tribe_events_filter_bar_organizers_limit', 'tribe_fb_change_organizer_limit', 10, 2 );

/* Tribe, set new limit to 500 venues in filterbar */
function tribe_fb_change_venue_limit ( $limit, $venue_ids ) {
return 300;
}
add_filter( 'tribe_eventsfilter_bar_venues_limit', 'tribe_fb_change_venue_limit', 10, 2 );


You can change the 300 to any number you need. Keep in mind that raising this limit may slow down the loading time. Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Lara,

You can add your new key under Events > Settings > Licenses. Once you’ve done this, you will be able to update to the current version (4.6.2).

If you don’t see a prompt to update in the Plugins section (or are not able to update this way), you can do so manually by following these instructions.

Can you give this a try and let me know if you’re able to get it updated?

Thanks,

Jennifer

[Jennifer]

Hi Virgil,

Thanks for checking out our plugins!

In order to get this set up, you would need the following:

Event Tickets Plus – to sell tickets to events and create custom fields to request additional information from attendees; RSVP functionality is handled within Event Tickets, which is free but required to use Event Tickets Plus.

Event Aggregator – to import events from other calendars (this includes Facebook, Google calendar, CSV file, iCalendar, .ics file, Meetup, and other sites using The Events Calendar). If you want to sync events with Eventbrite, I would recommend taking a look at Eventbrite Tickets as well.

If you would like other users to submit events from the front end of the site, then Community Events will let you do this. If you would like them to be able to create and sell tickets on their events, Community Tickets would be needed as well.

You can see our existing bundles here; we do not currently have a bundle with these exact plugins. However, if none of our existing bundles meet your needs, we may be able to work something out for the plugins that you do need. If you would like to go this route, please send us an email at support @ theeventscalendar.com.

We do not offer any discounts for nonprofits, but we do offer free (unsupported) licenses of Events Calendar Pro or Event Tickets Plus to approved organizations through our Nonprofit Partnership Program, which you can apply for here.

We do offer full refunds within 30 days of purchase, so if you’d like to take any of our premium add-ons for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Thorsten,

I’m sorry that you’re running into this issue…either WooCommerce or Easy Digital Downloads is actually required in order to be able to use Event Tickets Plus. Just to confirm, were you able to get it working with either one of these plugins?

[Jennifer]

No problem, I just processed it for you. Just to clarify, the extension is for editing fields on the admin side, and the ability for users to edit their own info from the front end is a built-in feature (it’s just unfortunately not working at the moment – we’ll post an update here when it’s fixed).

If there’s anything else that I can help with, please let me know.

Thanks,

Jennifer

 

[Jennifer]

No problem! If you run into this issue again or want to revisit this in the future, please let me know!

This thread will be automatically closed after two weeks after inactivity, but if this happens, feel free to open up a new one.

Thanks,

Jennifer

[Jennifer]

Hi Edouard,

Could you please be more specific on what you mean here? If you can tell me exactly what is off, I’ll be happy to see if I can recommend a better solution!

Thanks,

Jennifer

[Jennifer]

Hi Josep,

I’m sorry it’s not working for you! I just tested this out again on my end, and it’s working in my local environment. You might also try changing what you have for the Events template setting under Events > Settings > Display (with the snippet in your functions.php file).

Just to make sure we’re on the same page here, it looks like you’re using a shortcode to generate this view: [tribe_events category=”agenda”]. Is that correct?

[Jennifer]

Hello,

Thanks for reaching out!

You are correct that that article only applies to the Community Events form. There is not an out-of-the-box way to make these fields required on the admin side, but you could do this via a customization. If you’d like to give it a shot, our themer’s guide is the place to start. We also have a list of recommended developers that you could contact if you would like to get help with the code.

If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry I don’t have a more straight-forward solution for you here, but if there is anything else that I can help with, please let me know!

Thanks,

Jennifer

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