Sales Stuck on Processing

[Ryan]

We have found we have orders that get stuck on processing.
The payment is taken from the user but the user does not get pass the checkout page and is made to believe the order failed so they pay again effectively double charging them

[Jennifer]

Hi Ryan,

I’m sorry that you’re running into this issue! I’d be happy to help you with this, but first will you please post this question in our Event Tickets Plus forum? Please make sure to share your system info with us. We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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