Wrong number of available tickets due to cancelling

[Edouard Metulescu]

Hello,

When orders are cancelled through woocommerce, the number of available tickets does not match. How can it be fixed ?

The Event Ticket plus interface suggest adjusting the number in woocommerce but setting the correct number of available tickets in woocommerce does not change anything.

Is there a way to really synchronize them ?

Best regards,

Edouard

[Jennifer]

Hi Edouard,

Thanks for reaching out!

After cancelling an order through WooCommerce, you will need to go back and adjust the stock manually. You can do this directly in the ticket edit form – this article has some instructions and screenshots.

Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[Edouard Metulescu]

Increasing the stock solves the problem client side but it messes up our administrative numbers.

[Jennifer]

Hi Edouard,

Could you please be more specific on what you mean here? If you can tell me exactly what is off, I’ll be happy to see if I can recommend a better solution!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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