Venue Importing Improperly

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  • #1446974

    We imported some events from one site to another. On the new site, the venue in some, but not all of the events did not appear correctly. I try to manually override the venue, but it doesn’t change when saved.
    Strangely, Instead of showing a venue, it shows the name of one of the other pages of the website.

    On some events there are also two separate venues listed and I can’t delete the second one.

    Is this connected to the above problem?

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/venue-address-importing-incorrectly/

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/venue-address-importing-incorrectly/

    #1448396
    Jennifer
    Keymaster

    Hello,

    I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

    Are you exporting from another site using The Events Calendar? Can you please send me a link to the site that you exported from, as well as a link to the file that you imported so that I can test this out on my end?

    Thanks,

    Jennifer

    #1448828

    I imported from this site:https://miexcelresourcecenter.org/
    to this one: https://blueprinttoolsandresources.com/

    Thanks for looking into this!

    #1453329
    Jennifer
    Keymaster

    Thanks for sending the link!

    I tested this out in my local environment, but the venues were coming in correctly for me. Can you try importing again in a default environment (all other plugins disabled and a default theme enabled) and see if you are still getting the same thing?

    I also tried to check out the site you’re importing to, but it looks like it’s password-protected. Can you open this up temporarily so that I can take a look?

    Thanks,

    Jennifer

    #1453532

    Never mind. I couldn’t wait so I recreated all of my events.

    Thanks anyway.

    #1454832
    Jennifer
    Keymaster

    No problem! If you run into this issue again or want to revisit this in the future, please let me know!

    This thread will be automatically closed after two weeks after inactivity, but if this happens, feel free to open up a new one.

    Thanks,

    Jennifer

    #1474780
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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