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Hi Jennifer,
Thanks so much for reaching out!
Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.
We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.
If your scheduled imports are still working, then you would need an Event Aggregator license to continue to keep those scheduled imports.
If you are interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.
We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?
Please let me know if you have any other questions!
Thanks,
Jaime
Hi Heather,
It looks like your license has been updated from my end. Can you check again and let me know what you’re seeing.
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Let me know if you have any other questions in the meantime!
Thanks,
Jaime
Hi Jacqui,
Thanks so much for reaching out!
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Let me know if you have any other questions in the meantime!
Thanks,
Jaime
Hi Regis,
Thanks so much for reaching out!
From your screenshot, it appears that the negative number is just indicating that your stock has been reduced by 4, rather than saying that you have -4 tickets left. Once your stock is reached, you will not be able to sell any more tickets.
Does this make sense? Let me know if you need any further clarification!
Thanks,
Jaime
Hi Terrence,
Thanks for reaching out again here!
Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?
Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?
Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?
Let me know if you have any other questions in the meantime!
Thanks,
Jaime
Hi Terrence,
Thanks so much for reaching out!
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Let me know if anything else comes up in the meantime!
Thanks,
Jaime
Hi Megan,
Thanks so much for reaching out!
You can change your Default Mobile View under Events Settings < Display to List View, while keeping your Default View as Month View.
If doing this does not resolve your issue, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Let me know how that goes!
Thanks,
Jaime
Hi Séon,
Unfortunately, nothing has changed in the way that our Nonprofit Partnership Program works.
If you have any other questions, please feel free to open a new thread!
Since you marked this thread as Resolved, I am going to close this thread.
Have a great week!
Hi Ron,
Unfortunately system information doesn’t carry over from one thread to another, I apologize for the inconvenience.
Have you been able to try deleting the plugin and updating manually, via the following tutorial:
https://theeventscalendar.com/knowledgebase/manual-updates/
Let me know if that helps!
Thanks,
Jaime
Hi David,
Thank you for your feedback. I’m not sure why you are seeing this issue, as it’s not something that I can replicate on my end.
Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.
Let me know how that goes!
Thanks,
Jaime
Hi Sonya,
Do you see the same results if you set up a new test ticket? I’m unable to replicate the results, as things to seem to be working as expected for me. Can you take a screenshot of what a full ticket looks like on the backend?
Can you also send me your updated system information in a private reply.
Let me know if you have any other questions in the meantime!
Thanks,
Jaime
Hi Chris,
What is the exact shortcode that you are using? I’d like to try to test if this works on my end as well.
The issue related to Event Aggregator that was present in your previous thread is still present, which is why you are still seeing that issue. However it seems that this is now causing an issue with your shortcode as well, is that correct?
If your imports are not working, they will continue to run and attempt to work, which may be why you are reaching your limit without any successful imports.
In the situation where you reverted a few versions back, and the shortcode started working, did your imports work as expected as well?
Let me know!
Thanks,
Jaime
Hi Alicia,
Unfortunately, the screenshots did not attach to your reply. Would you mind reattaching?
In the meantime, next step would be to go through our testing for conflicts procedure and let us know what you find out.
Let me know how that goes and if you have any other questions in the meantime!
Thanks,
Jaime
Hi Asha,
I’m sorry to hear that you are still experiencing this issue. It seems that this issue with Facebook is working inconsistently with different users. However, we did have some users who reported success with exporting to an ICS or iCal format and then were able to import their events.
Would you mind including the ICS file you are trying to import so that I can do some testing on my end as well?
Let me know if anything else comes up in the meantime!
Thanks,
Jaime
