Jaime Marchwinski

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Viewing 15 posts - 31 through 45 (of 4,662 total)
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  • in reply to: All day events doubling up #1608669

    Hi Andrew,

    I completely understand.  This is a high priority bug that is currently being worked on, but I cannot provide an exact ETA on when it will be resolved.

    If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

    https://theeventscalendar.com/knowledgebase/custom-development/

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    in reply to: Event Calendar Pro and Ticket Plus questions #1608666

    Glad to hear it, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

    in reply to: Calendar Pro Archived past events shortcode #1608661

    Thanks so much for reaching out!

    Unfortunately there is not a shortcode to display past events, but you can add a date range to your shortcode, which will force it to show past events:

    https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

    Alternatively you can try the third-party plugin (not by us!) The Events Calendar Shortcode in order to display past events:

    https://wordpress.org/plugins/the-events-calendar-shortcode/

    Let me know if that helps!

     

    Thanks,

    Jaime

    in reply to: Month View title #1608657

    Hi Mel,

    Thanks so much for reaching out!

    You can change the Month View Title using the snippet provided in the following article:

    https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

    Let me know if that helps!

     

    Thanks,

    Jaime

     

    in reply to: Broken link for Previous Events #1608643

    Hi Lynn,

    Thanks so much for reaching out!

    As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

    Let me know if that helps!

     

    Thanks,

    Jaime

    in reply to: Can’t import any events #1608613

    Hi John,

    Thanks so much for reaching out!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    in reply to: Unable to process this import #1608610

    Hi Aaron,

    Thanks so much for reaching out!

    I’m sorry to hear that you are experiencing this issue!

    As a first step, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    • A conflict with another plugin
    • A conflict with your WordPress theme
    • A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    • Make a backup of your database
    • Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    in reply to: Up for Renewal would like to pay by check #1608605

    Hi Debbie,

    Thanks so much for reaching out!

    Would you mind emailing [email protected] with this request?

     

    Thanks,

    Jaime

    in reply to: Allow past events to be shown on organizer page. #1608603

    Thanks so much for reaching out!

    You can try appending the following to your organizer page so that you can display past events for your organizers:

    http://www./test-site/organizer/organizer-name/?tribe_event_display=past

    Let me know if that helps!

     

    Thanks,

    Jaime

    Hm that is strange.  Is the information available there for you to manually copy and paste the system information here in a private reply?

     

    in reply to: All day events doubling up #1608589

    Hi Andrew,

    Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

    I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

    We apologize for the inconvenience and we appreciate your patience while we work on this.

    Please let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Thanks for providing me with that information.

    I’m not immediately able to replicate the issue that you are describing.

    This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Can you also provide me with a screenshot of what this event looks like on the backend, so I can try to replicate what you are seeing?

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    in reply to: Missing Dependency #1608586

    Hi Brandon,

    Do you still see this issue if you have Elastic Search disabled?

    Can you send me a link to the page where you are seeing the issue as well?

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Glad we could help, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

    in reply to: All day events doubling up #1607556

    Hi Andrew,

    Thanks for providing me with that information.

    I do see one event duplicating, though I’m not able to exactly replicate what you are seeing.

    As a next step, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    • A conflict with another plugin
    • A conflict with your WordPress theme
    • A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    • Make a backup of your database
    • Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

Viewing 15 posts - 31 through 45 (of 4,662 total)