[Jaime Marchwinski]

Hi Daniel,

I can point you in the right direction with some CSS, but as it sounds like you have seen so far, it has proven difficult to move things around with the way you have them configured.

Here is a good starting point:

Let me know how it goes! Have a great weekend!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Richard,

Thanks for providing me with a copy of your theme.  Unfortunately, I was not able to reproduce this error on my test site, and was able to see the attendee information request option.  I did see that your theme contains a number of outdated WooCommerce template files.  WooCommerce is connected with Events Tickets purchases, which may be the source of your issue.  Additionally, when I tried to click Add to Cart on your site, the Checkout page was blank.  This may be an issue with WooCommerce templates interfering with your theme.

Make sure that you have the most recent version of the WooCommerce plugin installed on your site and see if that helps.  You may want to investigate the outdated copies of Woocommerce template files on your site.  If you are still having issues, you may want to contact your theme developers as a next step.

For your reference, the Javascript error that is triggered when you enter a ticket amount is at this file: http://tiga.org/wp-content/plugins/event-tickets/src/resources/js/frontend-ticket-form.min.js?ver=4.5.5:1

Also it’s worth mentioning that when customizing files to keep in mind our Themer’s Guide: https://theeventscalendar.com/knowledgebase/themers-guide/

Please let me know how it goes and if you have any other questions related to this issue!

[Jaime Marchwinski]

Hi Jen,

Matthew has a great point!  Give what he said a try and let us know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jen,

I’m sorry that you are still experiencing your issue, I can understand your frustration.

Although you disabled the plugin, that file is still there at the location I mentioned, as I am able to still see it showing up on your site.  What cache plugin was it?  You may want to contact them directly if you cannot resolve the issue.

Alternatively, you can try to alter the CSS that I mentioned above, so that the width is 100%.  It would look something like this:

#tribe-events-content .tribe-events-calendar td {

width: 100%;

}

Additionally, if you still have the options available on your site, you may want to try to adjust your minification settings.  Perhaps re-activating the cache plugin and changing the settings will help.

Let me know how it all goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi,

Thanks for reaching out and for using our products!  I’m sorry to hear that you are having some issues with your site.  We will try to get to the bottom of this as quickly as possible.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let us know if you have any other questions on this topic along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Todd,

Thanks for reaching out!

Although you have been here before, I just want to make sure that you know how to properly edit and customize our files, so here is our Themer’s Guide: https://theeventscalendar.com/knowledgebase/themers-guide/

The search bar is found in this file: plugins/the-events-calendar/src/views/modules/bar.php

You can copy that file into your theme so it looks something like this: themes/YOUR_THEME/tribe-events/modules/bar.php

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jen,

Thank you for providing us with that information!

Matthew was definitely pointing us in the right direction, as I believe that this is a result of minification.  The issue is in this file: http://eagleridgeacademy.org/site/wp-content/cache/minify/eecc1.css

The calendar width is displayed at 14.28%, which is causing it to look the way it does, which you can see here:

You may be able to resolve this issue with CSS and changing the width to 100% either in your child theme’s CSS or in the WordPress Customizer.

You can read about problems with minification here: https://theeventscalendar.com/knowledgebase/problems-with-minification/

And you may find this blog post helpful in resolving the issue: https://tangerinemoons.com/using-wordpress-w3-total-cache-modern-tribes-event-calendar/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

Welcome back and thanks for reaching out again!

The way that this displays is in part based on the Styles that you select as the “default stylesheet used for events templates”.  You may have more flexibility if you use something else besides Tribe Events Styles.

There may be limitations due to your theme as well.  If you’d like to change the default stylesheet and play around with that, we may be able to find a solution.  Let me know what your thoughts are on this.

I apologize for the suggested forum posts being difficult to read.  We will take that into consideration!  Thanks for your feedback!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jen,

Thanks for reaching out!

I’m sorry to hear that you are having an issue with the mobile version of your site.   As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, I am seeing some errors related the the Quform CSS file.  You may want to look there, especially if you have edited something, as it seems to be interfering with the way that the calendar is displaying.

Let me know how it goes and if you have any other questions related to this issue along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Robert,

I’m glad to hear that the CSS worked for you.  Did the first part work to hide the venue details?  Here it is again:

div.tribe-events-venue-details {

display: none;

}

And to answer your second question, if none of the templates related to your theme add the page title you are looking for, you may want to consider altering them yourself.

Here are some resources that can help get you started:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

https://theeventscalendar.com/knowledgebase/themers-guide/

 

Let me know how it goes and if you have any other questions related to this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks for getting that information to me!

Can you update your plugins to their most recent versions and see if the issue still exists?  If you are not prompted to do so automatically, you can follow this article to update manually: https://theeventscalendar.com/knowledgebase/manual-updates/

If this does not resolve your issue, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how everything goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Robert,

Thanks for reaching out!

All of your links were super helpful and I can see what you are talking about.  The pages that you have that are not related to The Events Calendar use the same templates as your theme, which is why they have that title spot that you are referring to.  The Events Calendar uses the archive template, so it does not pick up your theme.

One thing you can do is go to Events Settings–>Display and under the Basic Template Settings, you will Events Template.  From that dropdown, you can select a different template, and the template with your theme in place will yield the results that you are looking for.  This will change the template that The Events Calendar pulls from for all of you events-related pages.

To address your second question, you can use CSS to hide the elements that you do not want to show.  You can go to Customize at the top of your screen when you are viewing your site, and click on Additional CSS.  You can add something like this:

div.tribe-events-venue-details {

display: none;

}

#tribe-events .tribe-events-content p {

display:none;

}

 

Let me know how it works out and if you have any other questions related to this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kate,

Thanks so much for reaching out!

We’d love to help you to figure out this issue.  As a first step, would you mind providing us with your system information?  This way we can take a look at what you have going on with your site, check out your theme, and make sure that everything is up to date.  You can follow this article here to do that: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Another option would be for you to use a system that will send tickets from any chosen email address.  You can simply install, configure and test the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let us know what you end up doing and how it goes.  Please let us know if you have any other questions related to this issue along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Felicity,

Thanks for reaching out!  Matthew is completely right in how to fix this issue.  In case you were wondering, you can find Screen Options at the of the page of your Dashboard, see here:

Let us know how it goes and feel free to reach out if you have any other questions!

 

Thanks,

Jaime

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