Tickets Not Showing

[Richard]

hi

My tickets aren’t showing, just the tickets title on a page:

http://tiga.org/awards/tickets

Can you help?

[Jaime Marchwinski]

Hi Richard,

Thanks for reaching back out to us!

When I look at you site, I can see tickets showing up.  Here is what it looks like on my end:

Please let me know if you already fixed the issue or if I am missing something.  Thank you!

[Richard]

It is for me now too, how weird! Thanks anyway!

[Richard]

This reply is private.

[Richard]

It seems to be an issue if a ticket is set to use global stock.

[Jaime Marchwinski]

Hi Richard,

Thanks for writing back.  My first question is whether this is something you’d like to figure out how to fix or if you’re okay with the state of things.  I’d love to help you find the root of the issue, if you are up for it.

As a first step, can you provide me with your system information?  This way we can check to make sure everything is up to date and take a look at what plugins and theme you are using.  You can follow the instructions in this article: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, would you mind switching to a default theme, such as Twenty sixteen, and seeing if the issue is still there?  I ask because I am seeing some Javascript-based errors, and have a hunch that this may alleviate the issue.

Let me know how it goes and if you have any additional questions along the way!

Thanks,

Jaime

 

[Richard]

Yes it worked on the default template. The system info and we do need this to work 🙂

HOME URL

Home

SITE URL

Home

SITE LANGUAGE
en_GB
CHARACTER SET
UTF-8
NAME
tiga
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = 061e################################09f7
WORDPRESS VERSION
4.8.1
PHP VERSION
7.0.23
PHP
max_execution_time = 0
memory_limit = 512M
upload_max_filesize = 20M
post_max_size = 8M
display_errors = 1
log_errors = 1
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
Attendee Data Editor version 1.0 by Modern Tribe, Inc (Support Team)(https://theeventscalendar.com)
BackUpWordPress version 3.6.4 by Human Made Limited(http://hmn.md/)
Payment Gateway Based Fees and Discounts for WooCommerce version 2.2.2 by Algoritmika Ltd(http://www.algoritmika.com)
Contact Form 7 version 4.8.1 by Takayuki Miyoshi(https://ideasilo.wordpress.com/)
DK PDF version 1.9.1 by Emili Castells(http://www.dinamiko.com)
Duplicate Post version 3.2 by Enrico Battocchi(https://lopo.it)
Event Tickets Plus version 4.5.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.5.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Fuse Social Floating Sidebar version 2.0 by Daniyal Ahmed(http://www.photontechs.com)
HungryFEED version 1.6.3 by VerySimple(http://verysimple.com/)
Salient Visual Composer version 5.0.1 by Michael M – WPBakery.com | Modified by ThemeNectar(http://wpbakery.com)
Redirection version 2.7.3 by John Godley(http://urbangiraffe.com)
Notification Bar Pro version 1.2.0 by Zotabox(https://zotabox.com/dashboard/?utm_source=wordpress.com&utm_medium=Promo%20Bar&utm_campaign=ecommerce%20plugins&authuser=anonymous)
TAO Schedule Update version 1.13 by TAO Software(http://software.tao.at)
Text Replace version 3.7 by Scott Reilly(http://coffee2code.com/)
The Events Calendar Category Colors version 4.6.8 by Andy Fragen, Barry Hughes(http://thefragens.com)
The Events Calendar Shortcode version 1.6.1 by Event Calendar Newsletter(https://eventcalendarnewsletter.com/the-events-calendar-shortcode/)
The Events Calendar version 4.5.10 by Modern Tribe, Inc.(http://m.tri.be/1x)
The Events Calendar Extension: Current Month Link version 1.0.0 by Modern Tribe, Inc.(http://m.tri.be/1971)
The Events Calendar Extension: Show All Month View Events version 1.0.0 by Modern Tribe, Inc.(http://m.tri.be/1971)
Event Tickets Plus Extension: Show and Print Tickets version 2.0.0 by Modern Tribe, Inc.(http://m.tri.be/1971)
Event Tickets Plus Extension: Enhance Woo Order Templates version 1.0.1 by Modern Tribe, Inc.(http://m.tri.be/1971)
Widgets On Pages version 1.1.1 by Todd Halfpenny(http://toddhalfpenny.com/)
Woo Custom Emails version 2.0.7 by wp3sixty(http://wp3sixty.com)
WooCommerce – Autocomplete Orders version 1.1.4 by Serious Plugins(http://www.seriousplugins.com)
WooCommerce Stripe Gateway version 3.2.2 by WooCommerce(https://woocommerce.com/)
WooCommerce MailChimp version 2.1.1 by Saint Systems(https://www.saintsystems.com)
WooCommerce version 3.1.1 by Automattic(https://woocommerce.com)
WP Responsive Recent Post Slider version 1.2.8 by WP Online Support(http://www.wponlinesupport.com/)
NETWORK PLUGINS
–
MU PLUGINS
1&1 Product Subdomain version 1.0.1 by 1&1(http://www.1and1.com/)
THEME
Salient
MULTISITE
–
SETTINGS
schema-version = 4.5.10
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
[1] => 4.1.2
[2] => 4.1.3
[3] => 4.1.4
[4] => 4.2
[5] => 4.2.1
[6] => 4.2.1.1
[7] => 4.5.1
[8] => 4.5.9
)
latest_ecp_version = 4.5.10
last-update-message = 4.2.1.1
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = events
multiDayCutoff = 00:00
defaultCurrencySymbol = £
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = site
tribe_events_timezones_show_zone =
earliest_date = 2016-05-25 10:00:00
earliest_date_markers =
Array
(
[0] => 707
)
latest_date = 2017-11-09 23:59:59
latest_date_markers =
Array
(
[0] => 4498
)
stylesheetOption = tribe
tribeEventsTemplate = default
tribeEnableViews =
Array
(
[0] => month
)
viewOption = month
tribeDisableTribeBar =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = j F, Y
dateWithoutYearFormat = j F
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 3
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
ticket-enabled-post-types =
Array
(
[0] => page
[1] => tribe_events
)
tickets-woo-autocomplete = 1
previous_event_tickets_versions =
Array
(
[0] => 0
[1] => 4.4.7
)
latest_event_tickets_version = 4.5.3
last-update-message-event-tickets = 4.4.7
last-update-message-the-events-calendar = 4.5.1
ticket-rsvp-form-location = tribe_events_single_event_after_the_meta
ticket-commerce-form-location = tribe_events_single_event_before_the_meta
ticket-authentication-requirements =
tickets-woo-generation-status =
Array
(
[0] => wc-pending
[1] => wc-processing
[2] => wc-on-hold
[3] => wc-completed
)
tickets-woo-dispatch-status =
Array
(
[0] => wc-processing
[1] => wc-on-hold
[2] => wc-completed
)
tribe_extension_enable_pdf_tickets = 1
WP TIMEZONE
Unknown or not set
WP GMT OFFSET
Unknown or not set
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/home/tiga/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.5.10

[Richard]

Yes it worked on the default template. The system info and we do need this
to work 🙂

HOME URL

Home

SITE URL

Home

SITE LANGUAGE
en_GB
CHARACTER SET
UTF-8
NAME
tiga
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = 061e################################09f7
WORDPRESS VERSION
4.8.1
PHP VERSION
7.0.23
PHP
max_execution_time = 0
memory_limit = 512M
upload_max_filesize = 20M
post_max_size = 8M
display_errors = 1
log_errors = 1
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
Attendee Data Editor version 1.0 by Modern Tribe, Inc (Support Team)(
https://theeventscalendar.com)
BackUpWordPress version 3.6.4 by Human Made Limited(http://hmn.md/)
Payment Gateway Based Fees and Discounts for WooCommerce version 2.2.2 by
Algoritmika Ltd(http://www.algoritmika.com)
Contact Form 7 version 4.8.1 by Takayuki Miyoshi(
https://ideasilo.wordpress.com/)
DK PDF version 1.9.1 by Emili Castells(http://www.dinamiko.com)
Duplicate Post version 3.2 by Enrico Battocchi(https://lopo.it)
Event Tickets Plus version 4.5.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.5.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Fuse Social Floating Sidebar version 2.0 by Daniyal Ahmed(
http://www.photontechs.com)
HungryFEED version 1.6.3 by VerySimple(http://verysimple.com/)
Salient Visual Composer version 5.0.1 by Michael M – WPBakery.com |
Modified by ThemeNectar(http://wpbakery.com)
Redirection version 2.7.3 by John Godley(http://urbangiraffe.com)
Notification Bar Pro version 1.2.0 by Zotabox(
https://zotabox.com/dashboard/?utm_source=wordpress.com&utm_medium=Promo%20Bar&utm_campaign=ecommerce%20plugins&authuser=anonymous
)
TAO Schedule Update version 1.13 by TAO Software(http://software.tao.at)
Text Replace version 3.7 by Scott Reilly(http://coffee2code.com/)
The Events Calendar Category Colors version 4.6.8 by Andy Fragen, Barry
Hughes(http://thefragens.com)
The Events Calendar Shortcode version 1.6.1 by Event Calendar Newsletter(
https://eventcalendarnewsletter.com/the-events-calendar-shortcode/)
The Events Calendar version 4.5.10 by Modern Tribe, Inc.(http://m.tri.be/1x)
The Events Calendar Extension: Current Month Link version 1.0.0 by Modern
Tribe, Inc.(http://m.tri.be/1971)
The Events Calendar Extension: Show All Month View Events version 1.0.0 by
Modern Tribe, Inc.(http://m.tri.be/1971)
Event Tickets Plus Extension: Show and Print Tickets version 2.0.0 by
Modern Tribe, Inc.(http://m.tri.be/1971)
Event Tickets Plus Extension: Enhance Woo Order Templates version 1.0.1 by
Modern Tribe, Inc.(http://m.tri.be/1971)
Widgets On Pages version 1.1.1 by Todd Halfpenny(http://toddhalfpenny.com/)
Woo Custom Emails version 2.0.7 by wp3sixty(http://wp3sixty.com)
WooCommerce – Autocomplete Orders version 1.1.4 by Serious Plugins(
http://www.seriousplugins.com)
WooCommerce Stripe Gateway version 3.2.2 by WooCommerce(
https://woocommerce.com/)
WooCommerce MailChimp version 2.1.1 by Saint Systems(
https://www.saintsystems.com)
WooCommerce version 3.1.1 by Automattic(https://woocommerce.com)
WP Responsive Recent Post Slider version 1.2.8 by WP Online Support(
http://www.wponlinesupport.com/)
NETWORK PLUGINS
–
MU PLUGINS
1&1 Product Subdomain version 1.0.1 by 1&1(http://www.1and1.com/)
THEME
Salient
MULTISITE
–
SETTINGS
schema-version = 4.5.10
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
[1] => 4.1.2
[2] => 4.1.3
[3] => 4.1.4
[4] => 4.2
[5] => 4.2.1
[6] => 4.2.1.1
[7] => 4.5.1
[8] => 4.5.9
)
latest_ecp_version = 4.5.10
last-update-message = 4.2.1.1
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = events
multiDayCutoff = 00:00
defaultCurrencySymbol = £
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = site
tribe_events_timezones_show_zone =
earliest_date = 2016-05-25 10:00:00
earliest_date_markers =
Array
(
[0] => 707
)
latest_date = 2017-11-09 23:59:59
latest_date_markers =
Array
(
[0] => 4498
)
stylesheetOption = tribe
tribeEventsTemplate = default
tribeEnableViews =
Array
(
[0] => month
)
viewOption = month
tribeDisableTribeBar =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = j F, Y
dateWithoutYearFormat = j F
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 3
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
ticket-enabled-post-types =
Array
(
[0] => page
[1] => tribe_events
)
tickets-woo-autocomplete = 1
previous_event_tickets_versions =
Array
(
[0] => 0
[1] => 4.4.7
)
latest_event_tickets_version = 4.5.3
last-update-message-event-tickets = 4.4.7
last-update-message-the-events-calendar = 4.5.1
ticket-rsvp-form-location = tribe_events_single_event_after_the_meta
ticket-commerce-form-location = tribe_events_single_event_before_the_meta
ticket-authentication-requirements =
tickets-woo-generation-status =
Array
(
[0] => wc-pending
[1] => wc-processing
[2] => wc-on-hold
[3] => wc-completed
)
tickets-woo-dispatch-status =
Array
(
[0] => wc-processing
[1] => wc-on-hold
[2] => wc-completed
)
tribe_extension_enable_pdf_tickets = 1
WP TIMEZONE
Unknown or not set
WP GMT OFFSET
Unknown or not set
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/home/tiga/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe

[Jaime Marchwinski]

Thanks for getting that information to me!

Can you update your plugins to their most recent versions and see if the issue still exists?  If you are not prompted to do so automatically, you can follow this article to update manually: https://theeventscalendar.com/knowledgebase/manual-updates/

If this does not resolve your issue, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how everything goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Richard]

This reply is private.

[Jaime Marchwinski]

Hi Richard,

Thanks for providing me with a copy of your theme.  Unfortunately, I was not able to reproduce this error on my test site, and was able to see the attendee information request option.  I did see that your theme contains a number of outdated WooCommerce template files.  WooCommerce is connected with Events Tickets purchases, which may be the source of your issue.  Additionally, when I tried to click Add to Cart on your site, the Checkout page was blank.  This may be an issue with WooCommerce templates interfering with your theme.

Make sure that you have the most recent version of the WooCommerce plugin installed on your site and see if that helps.  You may want to investigate the outdated copies of Woocommerce template files on your site.  If you are still having issues, you may want to contact your theme developers as a next step.

For your reference, the Javascript error that is triggered when you enter a ticket amount is at this file: http://tiga.org/wp-content/plugins/event-tickets/src/resources/js/frontend-ticket-form.min.js?ver=4.5.5:1

Also it’s worth mentioning that when customizing files to keep in mind our Themer’s Guide: https://theeventscalendar.com/knowledgebase/themers-guide/

Please let me know how it goes and if you have any other questions related to this issue!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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