[Jaime Marchwinski]

Glad to hear it, thanks for the update!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Denise,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, can you provide me with a screenshot of how that event looks like on the backend, so that I can try to replicate what you are seeing?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joy,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jim,

Thanks so much for reaching out and for your interest in our products!

With Event Tickets Plus, you can create tickets for your events and have users purchase those tickets right through our plugin using PayPal, or through another e-commerce solution, like WooCommerce.  With WooCommerce, you can utilize the Paid by Check option.

You can enable categories and multiple ticket types.

I can’t speak to all of the features associated with Registrations for Events Calendar PRO, as we are not associated with that plugin.

Also, feel free to check out our demo site here.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Finn,

Thanks so much for reaching out!

Unfortunately our CSV tool does not have that functionality available.

You can update your events manually from your Edit Events page, although if you have many events, I can understand that it may be daunting to do that.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Thanks so much for reaching out!

You can try altering the following snippet to change the Week View times:

https://gist.github.com/jmarchwinski/c1b9e100251e258e20f7de3c14ed55c3

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andrew,

Thanks so much for reaching out!

As a first step, can you provide me with a screenshot of how this event looks on the backend, so I can try to replicate the issue that you are seeing?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

It looks like this may be related to a conflict between your theme and our plugin.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Caylee,

Unfortunately at this time, this is the only support that we can provide.

Were you able to figure out which license to use?

Are you able to access FTP in order to manual add/delete/update plugins?

You can also delete the plugins from your WordPress backend.

Let me know how I can assist you next!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Stephanie,

Perhaps it is something related to your theme or another plugin that adds that functionality.

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

Let me know if that helps!

 

Thanks,

Jaime

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