Help Desk

Eventbrite import error

  • Posts: 6240 Topics: 17
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    Hi Tina!

    Just wanted to share with you that a new release of our plugins is out, where we included a new Import Process System setting that allows you to select whether you want your imports to be processed Asynchronously or using the cron-based system. You can find this setting under Events > Settings > Imports tab under the Global Import Settings section.

    If you are experiencing problems with your imports, please try using the cron-based system.

    Also, if you were using the code snippet to use the cron-based imports system, please remove it and use this setting instead.

    Additionally, we added an option to stop and clear all current asynchronous import processes by using the Stop current processes option.

    You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and let us know how it works for you.

    Best,
    Victor

    Posts: 45 Topics: 4
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    Hi Sky,

    I have gone through the steps recommended in your last communication and am now waiting for the migration to complete (see attached image). When this is done, can you send me the correct coding I need to add into my landing page in order to display the Events Calendar?

    Thank you,
    Tina

    Posts: 2356
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    Hi again,

    To add the calendar to your homepage, you will need to use the “tribe_events” shortcode. You can read more about how to use this here: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

    Hope that helps.

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    See attached to accompany previous message.

    Posts: 2356
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    Hi again,

    Were you able to successfully import the events? Did that message eventually go away?

    Let me know how it went.

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    YES!!! I have made some progress in my staging environment(very excited)! The issue I am having now is that I am using a “list” view, however, the shortcode instructions do not indicate how do so, I tried:

    [tribe_events view=”list” limit-“4”]

    But I seeing a rather a long list. Do you know what I am missing in the shortcode?

    -Tina

    Posts: 45 Topics: 4
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    Ignore typo above, the shortcode I am using: [tribe_events view=”list” limit=”4″]

    Posts: 2356
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    Hi again,

    Awesome! I’m glad to hear that you’re making progress.

    Unfortunately, there is not currently a “limit” parameter for the tribe_events shortcode. There is however, a setting that controls the number of posts per page that will show up in list view. In Events > Settings > General > “Number of events to show per page” you can set this to the number you’d like.

    Hope that helps.

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    That worked! Question on that, however, is it safe to assume that as the events expire, they will drop off and the next event in line will appear?

    Also, all appears to working in my staging environment so I plan to start working on our live site. So stay tuned!

    -Tina

    Posts: 2356
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    Hi Tina,

    Yes, that is how the calendar views work.

    Good luck with the live site!

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    This reply has been marked as private.
    Posts: 2356
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    Hi again,

    There should be a ticket form right on the single event page, negating the need to even go to Eventbrite.

    Is that event connected to Eventbrite, or did you just import it? Is the event public? For tickets to show, the event needs to public. Or, there is an extension that allows you to display non-public event tickets here: https://theeventscalendar.com/extensions/eventbrite-additional-options/

    Let me know if that helps.

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    We WANT to drive people directly to the Eventbrite registration page (it is live and publicly accessible).This is why I want to direct users from step 1 to 3 as stated in my previous message. Can you provide instructions on this?

    -Tina

    Posts: 2356
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    Hi again,

    Thanks for the clarification. This is not something our plugin has the ability to do by default. However, it is possible with a little customization.

    Please add the following snippet to your theme’s functions.php file or a functionality plugin, minus the opening PHP tags.

    Let me know if that works for you.

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    I would like to try your last suggestion with the snippet, however, I will need more detailed/step-by-step instructions please.

    Many thanks,
    -Tina

    Posts: 45 Topics: 4
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    Hi Sky,

    I have another question as well. I am not sure why the header is appearing twice on calendar view (see attached).

    -Tina

    Posts: 2356
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    Hi again,

    You can read more about adding custom code snippets here: https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ If you are still unsure how to proceed after reading this, I would recommend hiring a PHP developer to help with your modifications.

    For the other issue, can you please created a new ticket for this? We try to keep support threads focused on a single issue, and this thread is getting a bit long in the tooth.

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    Unfortunately, when attempting to replicate the process of integration on our live site, the same (and original) error continues to occur.

    Suggestions? We are beyond frustrated at this point.

    -Tina

    Posts: 2356
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    Hi Tina,

    Can you explain the problem you are having? There have been quite a few topics discussed here, so I’m not sure what error you are referring to.

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    We are basically back to square one. We are still unable to successfully import/migrate our Events Calendar and Eventbrite events on our live site. In short, the process I went through to configure our Eventbrite Tickets on our staging site, only pulled events from three school when I attempted the same process on our live site.

    So I went back to staging and started over again with the entire process and cannot get anything to show up. When attempting to import Eventbrite events, I get the following:
    “Unable to process this import – a breakage or conflict may have resulted in the import halting.”

    We are very frustrated at this point and need a solution.

    -Tina

    Posts: 2356
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    Hi again,

    I’m sorry to hear of your frustration.

    It sounds like your live site is working, but just isn’t pulling in all the events that you expect?

    Can you tell me what you have set in Events > Settings > Imports > “Import Limit Type” and if applicable, also for “Import Date Range Limit”?

    Can you also tell me when the events that aren’t importing take place?

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    This reply has been marked as private.
    Posts: 2356
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    Hi again,

    Well, from your settings, it will only import events from the next 30 days. To grab more events at a time, increase the Date Range Limit to encompass the events that you want to import.

    The setting in the screenshot is normal. The Eventbrite plugin uses the Aggregator service for importing events. The Green “your license is valid” means you have a valid connection through the Eventbrite extension. But since you are not using the actual Event Aggregator extension nothing is returned for this in the help panel. I see the same thing on my working test install.

    Where are you seeing the error message “Unable to process this import – a breakage or conflict may have resulted in the import halting.” ? Is this on the staging site or on the live site?

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    Ok, sounds like we may be getting a little closer.

    1. Since the “Date range limit” can easily be adjusted, we can fix that one.

    2. Not sure what this means or if we need to be concerned about it? Can you clarify?
    “But since you are not using the actual Event Aggregator extension nothing is returned for this in the help panel. I see the same thing on my working test install.”

    3. “Unable to process this import – a breakage or conflict may have resulted in the import halting.” ? Is this on the staging site or on the live site?
    This message appears in both staging and live after attempting to actually import.

    If we can figure out why the “Unable to process…” issue is happening, we can quickly adjust the date range. Is there anything you are seeing or need to see to help figure out the problem?

    Thanks again!
    -Tina

    Posts: 2356
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    Hi again,

    1. Great!
    2. Don’t worry about this. This is for a different product that you don’t have.
    3. “Unable to process this import ..” Can you try changing the setting in Events > Settings > Imports > “Import Process System” from “Asynchronous” to “Cron Based” and see if that allows you to import?

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    Ok, I have made the switch from “Asynchronous” to “Cron Based”. When I click on Preview in Events Import, I only have a handful of our Eventbrite events showing up in WordPress. Questions for you (I have printed out all the instructions you previously sent but I to confirm what should I be selecting at these options:

    Import Type:
    -One-Time Import
    OR
    -Scheduled Import

    Import Source:
    -Import from your Eventbrite account
    OR
    -Import from Eventbrite URL

    -Tina

    Posts: 2356
    | Permalink

    Hi again,

    Great! It sounds like it’s working.

    Import Type: Do you want this to run on a scheduled interval, or just once?

    Import Source: You could use either method here. People sometimes have issues with the former, so if that that doesn’t work for you, try just entering the Eventbrite URL to the main page for the organization.

    Hope that helps!

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    In thinking this through (and trying to come at this from every angle), could part of the problem be that we have well over 50 events that need to be imported? I see this statement at the bottom of the import events page in WordPress:

    Eventbrite imports can fetch up to 50 events from your source.

    And on my current import list, there are 50 events dating from December 2018 through May 2019 but this is not an inclusive list of everything within that date range nor does it include the several other events that are scheduled between October 2018 and November 2018.

    I wish there was another/faster way we could work through this. I feel like this issue could probably have been resolved if you and I were able to walk through it in real time.

    Thanks, as always for your help.

    -Tina

    Posts: 45 Topics: 4
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    Hi Sky,

    In response to these items:

    1. Import Type: Do you want this to run on a scheduled interval, or just once?
    Once is fine, however, if we have to alter an event for any reason (i.e., time or date), wouldn’t I need the imports to be updated?

    2. Import Source: You could use either method here. People sometimes have issues with the former, so if that that doesn’t work for you, try just entering the Eventbrite URL to the main page for the organization.
    When you say, Eventbrite URL, are you referring to the page with all of my events within Eventbrite or referring to each individual Eventbrite event’s URL?

    Thanks again!
    Tina

    Posts: 2356
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    Hi again,

    1) You can create a scheduled event and set the type to “on demand” and then just run it manually as needed.

    2) Yes, your main Eventbrite page url should import any events you have on Eventbrite. You can also target individual events by entering the specific event URL here.

    Thanks,
    Sky