Support Forums

Eventbrite Tickets

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    • Comments
    • Updated
    • Solved Closed
      Event imported but not showing

      Posted by: ent20
      Most Recent by: Cliff on 2017/07/19 at 1:43pm

      Hi. I’ve set up Eventbrite integration and successfully imported an event, however the second event I’ve tried to import is not showing on the page http://www.theplatform.org.uk/our-events/, even though it says it has imported successfully. I̵…

    • 4
    • Yesterday
    • Solved Closed
      HOW DO I RECEIVE A REFUND FOR EVENTBRITE TICKETS

      Posted by: Maggie Carlson
      Most Recent by: Jennifer on 2017/07/13 at 11:37pm

      Hello, We purchased and tried out the eventbrite tickets plugin to find out that we do not need it. My order info is: Order #1306897 was placed on June 26, 2017 and is currently Completed. I understand that we have a 30 day trial period for a full refund̷…

    • 2
    • 7/13/17
    • Solved Closed
      Eventbrite Plugin Asking for venue and valid address

      Posted by: e.club
      Most Recent by: Victor on 2017/07/13 at 3:46pm

      I am trying to set up the events section for a client who would like to insert the events and register through eventbrite. We have the plugin installed and authorized but every time I publish an event I get an error message: “We were unable to sync your…

    • 7
    • 7/13/17
    • Solved Closed
      Address line 1 and 2 joining

      Posted by: Natasha
      Most Recent by: Ratings Droid on 2017/07/08 at 9:35am

      Hi, I’ve just imported an event from event brite and noticed address line 1 and 2 have merged. In Eventbrite they are listed as: Level 1 1 Smith Street but it carries across to wordpress as : Level 11 Smith Street

    • 9
    • 7/8/17
    • Solved Closed
      How do I add other Eventbrite accounts?

      Posted by: Mette
      Most Recent by: Ratings Droid on 2017/07/05 at 9:35am

      I’ve purchased the Eventbrite add-on and have synced it to my eventbrite account. However, I have other team members who have eventbrite accounts that I’d like synced/added to the event page on my website. How do I do that? Please advise.

    • 6
    • 7/5/17
    • Solved Closed
      Initial Import Results In Nothing

      Posted by: Neil
      Most Recent by: Barry on 2017/07/03 at 6:26am

      I’ve installed and confirmed the license is connected etc … and run through Events > Import > Eventbrite. I’ve added the url for the eventbrite organiser, hit the import button then it gives me this screen. There i was thinking somethi…

    • 6
    • 7/3/17
    • Solved Closed
      Image Import Size

      Posted by: Neil
      Most Recent by: Cliff on 2017/07/02 at 4:01am

      I refer to this post where they found the image was coming in 400 x 200 and the solution was to grab the “Original” file but it involved a change to a file. https://theeventscalendar.com/support/forums/topic/eventbrite-featured-image-export-import…

    • 4
    • 7/2/17
    • Solved Closed
      Lost Eventbrite Connection

      Posted by: Richard
      Most Recent by: Ratings Droid on 2017/06/29 at 9:35am

      We had a dozen or so events entered from our site and posted to Eventbrite. Now, the connection is lost and we’re being asked if we want to registered our events with Eventbrite (which causes duplicate events).

    • 11
    • 6/29/17
    • Solved Closed
      Additional Editing in WP of Eventbrite Event (Part 3)

      Posted by: Brandon
      Most Recent by: Cliff on 2017/06/28 at 8:59pm

      This is a continuation of this support ticket and this follow-up support ticket, both of which are now closed to new replies. Please read through those support tickets for context on this issue. I need the ability to import Eventbrite events then do additiona…

    • 6
    • 6/28/17
    • Solved Closed
      Eventrbrite Settings Tab Missing

      Posted by: Danielle Reigle
      Most Recent by: Barry on 2017/06/28 at 12:33pm

      I have my site connected to a license for event calendar pro and the Eventbrite tickets extension. I don’t understand why the settings tab for the Eventbrite plugin doesn’t appear when I activate it. Under the API tab, I see an Eventbrite section …

    • 4
    • 6/28/17
    • Solved Closed
      Eventbrite ticket block disappeared from event listing

      Posted by: Fergus
      Most Recent by: Ratings Droid on 2017/06/27 at 9:35am

      The eventbrite ticket block was not displaying on our event which runs from 1st-3rd June. We noticed the ticket block had disappeared on 2nd June. In the CMS, the Eventbrite Event Status was draft, when changing to ‘live’ it would revert back to &…

    • 4
    • 6/27/17
    • Solved Closed
      API authentication is not persistent

      Posted by: Reece
      Most Recent by: Ratings Droid on 2017/06/24 at 9:35am

      I keep having to re-authenticate my website with my EventBrite application. When I authenticate with EventBrite, I am able to view the events on EventBrite and import at will. This authentication seems to only last a certain amount of time, as after some time…

    • 5
    • 6/24/17
    • Solved Closed
      Can’t publish ticket to Eventbrite.com

      Posted by: Monika
      Most Recent by: Jennifer on 2017/06/22 at 8:30pm

      Hello, I cannot publish my events to eventbrite.com. When trying I get this response message (poorly translated from german version ;-): We could not synchronize your event with Eventbrite. This has happened: The dates you have chosen for your ticket sale are…

    • 4
    • 6/22/17
    • Solved Closed
      The registration button

      Posted by: Steve
      Most Recent by: Barry on 2017/06/21 at 3:55pm

      Hi Finally have the eventbrite ticket on my site, and on the face of it looks good, less one critical factor. On eventbrite the registration button is clearly displayed at the top. On my website you have to scroll to the bottom of the page to find the eventbr…

    • 4
    • 6/21/17
    • Solved Closed
      Refund

      Posted by: Naftali
      Most Recent by: Ratings Droid on 2017/06/14 at 9:35am

      I wend ahead and bought one of your packages a few days ago (Order #1286597 was placed on May 19, 2017). I intended to use it to customize an event website in Hebrew, but found it not to work so well. I think your template is well designed for LTR, but not fo…

    • 8
    • 6/14/17
    • Solved Closed
      Recurring event + custom event link behind Events Calendar

      Posted by: Thierry
      Most Recent by: Cliff on 2017/06/07 at 12:12pm

      I refer to our previous conversation: https://theeventscalendar.com/support/forums/topic/changing-the-link-of-eventbrite-events-2/#post-1288014 I just bought Events Calendar Pro and Evenbrite tickets plugin. My question is: when a visitor clicks on the “mor…

    • 8
    • 6/7/17
    • Solved Closed
      Eventbrite Tickets Not Working

      Posted by: Matthew
      Most Recent by: Ratings Droid on 2017/06/07 at 9:35am

      Hi, I have installed Eventbrite Tickets plugin and I go to import and add the event url but nothing imports. Can you please assist me with this. Thanks.

    • 7
    • 6/7/17
    • Solved Closed
      Filter Tickets to Show Only Certain Types

      Posted by: Tiffany
      Most Recent by: Ratings Droid on 2017/06/07 at 9:35am

      We have the Events Calendar and EventBrite Tickets plugin installed. Events have been imported, but the vendor is selling multiple types of tickets in EventBrite -but only wants to sell General Admission tickets on the website (ie one of many tickets that wer…

    • 4
    • 6/7/17
    • Solved Closed
      Licence is currently invalid !!!

      Posted by: Gerald
      Most Recent by: Ratings Droid on 2017/06/02 at 9:35am

      Hi! I bought Eventbrite Tickets. I installed the latest version 4.4.3. I enter my licence key. But Eventbrite Tickets always ask me to add a valid licence. And shows another licence key (siehe image). Thx Gerald

    • 6
    • 6/2/17
    • Solved Closed
      Can't import Eventbrite tickets

      Posted by: Larissa
      Most Recent by: Ratings Droid on 2017/05/30 at 9:35am

      We were unable to sync your event to Eventbrite. Here’s what happened: You do not have permission to access the resource you requested. That is the error message I get and the tickets no longer display. I even went through eventbrite and the settings in…

    • 5
    • 5/30/17
    • Solved Closed
      Eventbrite integration with WPML

      Posted by: ent20
      Most Recent by: Ratings Droid on 2017/05/19 at 2:37am

      I”m using the Eventbrite tickets plugin on a multilingual site, and it’s not pulling in the eventbrite registration form on translated pages – compare the English version here: http://www.sparksocialenterprise.eu/calendar/socent-social-spark…

    • 5
    • 5/19/17
    • Solved Closed
      Unable to Authorize EventBrite API

      Posted by: Peter
      Most Recent by: Ratings Droid on 2017/05/17 at 9:37am

      Hello there, I have followed the tutorial video precisely as it’s explained on the tutorial video i found here. https://drive.google.com/file/d/0B32mV0cGGJlhYl92d3hTNUt3YUE/view I believe that my issue may be an .htaccess rewrite issue but i wanted to c…

    • 4
    • 5/17/17
    • Solved Closed
      Events disconnecting from website

      Posted by: Katie
      Most Recent by: Ratings Droid on 2017/05/16 at 9:35am

      I’m having issues with my website falling out of sync with Eventbrite. The Eventbrite ticket area breaks and there’s no way to purchase tickets. I’ve attached a screenshot of an event experiencing this issue. Is there a way to re-sync an eve…

    • 6
    • 5/16/17
    • Solved Closed
      Disassociating with Eventbrite on Save

      Posted by: Adam
      Most Recent by: Ratings Droid on 2017/05/12 at 9:35am

      Hello, we are using the Eventbrite Tickets plugin on one of our sites and have recently noticed an issue where we can create the initial event and the information passes to Eventbrite and tickets are created as expected. However, upon subsequent edits to the …

    • 10
    • 5/12/17
    • Solved Closed
      Remove WordPress Organizer Link

      Posted by: Kandace
      Most Recent by: Cliff on 2017/05/10 at 10:58am

      When I post an event from Events Calendar Pro (on my site) to Eventbrite, my organizer URL gets added to my Eventbrite organizer information. How can I stop this from showing up?

    • 6
    • 5/10/17
    • Solved Closed
      Tickets not displaying on event page.

      Posted by: tracylove
      Most Recent by: Cliff on 2017/05/10 at 6:20am

      I’m having the same issues as several other’s I’ve seen here in the support threads, but I can’t seem to tell if or how it was ever resolved. The issue is that the Ticket purchase box is not showing on the event. Here’s the event…

    • 16
    • 5/10/17
    • Solved Closed
      Canadian Provinces say "None"

      Posted by: Jennifer
      Most Recent by: Trisha on 2017/05/03 at 11:31pm

      Hi there! We’ve got some events going on in Canada. I import the EventBrite listing into Tribe – no problem. But for some reason, every time I make an update to the Tribe event post, when I go back to EventBrite, it deletes the content from the St…

    • 2
    • 5/3/17
    • Solved Closed
      Syncing All Events

      Posted by: Nathan
      Most Recent by: Ratings Droid on 2017/04/28 at 9:35am

      An Eventbrite representative told us that by purchasing this plugin it would automatically sync all events we made in Eventbrite with The Events Calendar. From what I am seeing we have to manually import events one at a time. We have over a hundred events and…

    • 5
    • 4/28/17
    • Solved Closed
      Eventbrite image import

      Posted by: Lauren
      Most Recent by: Ratings Droid on 2017/04/22 at 9:35am

      Hi. Hoping you can help. Whenever I import an event from Eventbrite the image is imported three times … everything shows up and is working correctly, but I have three of every image in my media library.

    • 4
    • 4/22/17
    • Solved Closed
      Fatal error: Call to undefined function tribe_singleton()

      Posted by: Mark
      Most Recent by: Ratings Droid on 2017/04/12 at 9:35am

      Hi there, My website has completely crashed. I followed install instructions and as I came to activate the WordPress.org plugin, this is the error I’m getting: Fatal error: Call to undefined function tribe_singleton() in /home/site/public_html/wp-content/pl…

    • 4
    • 4/12/17
    • Solved Closed
      Eventbrite ticket box cut in half in theme

      Posted by: Julie
      Most Recent by: Ratings Droid on 2017/04/11 at 9:35am

      I’m using Eventbrite Tickets on our WordPress site with the JobFinder theme. I imported an event from Eventbrite but half the ticket box is cut off (you can see what I mean here: http://www.stceo.ca/event/no-time-like-the-present-developing-information-…

    • 4
    • 4/11/17
    • Solved Closed
      Eventbrite Ticket Box Won’t Display

      Posted by: Matthew
      Most Recent by: Ratings Droid on 2017/04/10 at 7:53am

      Greetings, I’m having issues getting my event pages to display the ticket box. I’ve done all the troubleshooting recommends, like switch to a basic theme, disabling plugins and all that jazz. Nada. Can you take a look. Perhaps you can provide some…

    • 5
    • 4/10/17
    • Solved Closed
      Venue Map displays only half the map

      Posted by: Judy
      Most Recent by: Ratings Droid on 2017/04/07 at 9:35am

      Two things: I applied the code to move the ticket frame over to the content side. The map in the sidebar area is showing only half the map. It was displaying only half the map even before I moved the ticket frame. See: https://divawow.org/participate/grasslan…

    • 6
    • 4/7/17
    • Solved Closed
      Moving the Eventbrite Tickets box

      Posted by: Carel
      Most Recent by: Ratings Droid on 2017/04/05 at 9:35am

      Hi, I followed the instructions at https://theeventscalendar.com/knowledgebase/moving-the-eventbrite-tickets-box/ but the Eventbrite tickets are still after event details at my site. I mean the eventbrite part at the top of the page. You can have a look here:…

    • 10
    • 4/5/17
    • Solved Closed
      The Eventbrite Plug is not working

      Posted by: Steve
      Most Recent by: Ratings Droid on 2017/04/04 at 9:35am

      Having recently purchased the eventbrite ticket plug in, I am disappointed to find I am unable to use it or get it working. I am not an expert user in WordPress, having looked at some others with the same problem your instructions to check for conflict seem o…

    • 4
    • 4/4/17
    • Solved Closed
      Import Eventbrite Events

      Posted by: Alasdair
      Most Recent by: Ratings Droid on 2017/04/02 at 9:35am

      Hello, When you click Import Event and then the select2 input field, the events returned are in ascending date order and limited to the first 50 events. This means any user with more than 50 previous events is unable to select the event to import. This is a p…

    • 6
    • 4/2/17

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