Unable to Import Events from my Organizer ID or connected Eventbrite account
Thanks for reaching out. I’m sorry to hear that you’re having issues with your Eventbrite events. I will try to help you get this sorted.
Can you tell me what you have set in Events > Settings > Imports > Import Limit Type and number or amount of time selected?
Can you also tell me the dates of the events that you are wanting to be imported?
There is one event called The Mallett Brothers Band in there and it’s public. It’s been there, so you should be able to pull that in.
Let me know if you have any questions.
Strange, I see the event now, and am able to import it. It definitely wasn’t there the last time I tried that.
I’m not sure why it doesn’t show your events when you have it set to “your Eventbrite account.” Can you try choosing the “from URL” option here, and enter your Eventbrite organizer URL?
Also, are you able to create an event on your site, and push it up to Eventbrite?
That’s the frustrating issue I am having, when I:
a) try to import using my Organizer URL:
b) or try to import using my Eventbrite account
Does TEC have issues pulling from EB Music? Our EB account is on the Music platform. I know it works with EB Core since that was what we were on earlier this year. Since moving to the EB music platform, I have not had any success importing a or b.
As I mentioned, I am able to import that event in my test install, so not a limitation of of the plugin.
I did get the same experience as you when I first tried this, as the event was not publicly displayed at the time. You have retried this import from the URL since then?
You can also try switching the “Import Process System” in Events > Settings > Imports from “asynchronous” to “cron based” and see if that makes a difference.
Let me know if that changes anything.
I have set it to “cron based” since late last week. It doesn’t pull in automatically.
If I use the Organizer URL, I see that one I can import. So maybe that is working. I will not know until a new round of events are setup in EB to test.
I’ll get back to you once I have new events setup in EB.
I was able to preview the same 2 events we have that are live and public via the Organizer URL. Still not able to preview them using the EB Organizer Account method.
In lieu of the issue we are having, we had to get all these events into WP. So we did a manual event url import for each. This brings up a new issue where the event description does not import. Is this the same for you?
I tried testing again, and I am seeing the descriptions being imported with the events.
In order to have the tickets synced properly, we need to figure out why you are unable to connect with your Eventbrite account.
Do you have a staging site? I think trying to re set up your connection to Eventbrite on your site with the Twenty Seventeen theme enabled and all other plugins disabled would be the place to start. If we can get it working in that configuration, you could then re enable everything one at a time to see if something in particular is creating an issue.
I would try the above with both options for the “Import Process System”.
If you are still unable to connect during this troubleshooting, I can then create a bug ticket to have the developers look at it.
Is this something you are able to do? If you do not have a staging server, you can try setting one up on http://poopy.life .
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team