Help Desk

Unable to Import Events from my Organizer ID or connected Eventbrite account

  • Posts: 8 Topics: 1
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    I have the app, secret and auth info set. When I go to import via connected Event Brite. I click the preview button and my 2 events do not show. When I import via URL to the Event, it does work.

    However my goal is to import all events via my account or my Organizer page and then automate it. The only response I received is “No matching records found”.

    This is my Organizer ID: https://www.eventbrite.com/o/the-press-room-17672251842
    My website event page is here: http://pressroomnh.com/portsmouth-nh-events/

    Any solution would be great.
    Thanks,
    Neil

    Posts: 8 Topics: 1
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    Attached is todays Event Log.

    Posts: 2356
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    Hi there,

    Thanks for reaching out. I’m sorry to hear that you’re having issues with your Eventbrite events. I will try to help you get this sorted.

    Can you tell me what you have set in Events > Settings > Imports > Import Limit Type and number or amount of time selected?

    Can you also tell me the dates of the events that you are wanting to be imported?

    Thanks,
    Sky

    Posts: 8 Topics: 1
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    It’s set to:
    “Do not limit”
    Run daily at 12pm

    I’m trying to import an event in EB on Nov 17.

    Let me know if you need anything else.

    Thanks.

    Posts: 2356
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    Hi again,

    Thanks for the additional information.

    Can you try refreshing your connection to Eventbrite in Events > Settings > APIs?

    Let me know if that changes anything.

    Thanks,
    Sky

    Posts: 8 Topics: 1
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    No Change. I tried both the Organizer URL and the EB account.

    Let mu know if you need any other info.

    Thanks.

    Posts: 2356
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    Hi again,

    Thanks for trying that.

    I tried to import from your EB organizer, and it said there were no events to import. Looking at the EB URL, it shows 0 events. Are you sure this is the correct organizer for the events you wish to import?

    Thanks,
    Sky

    Posts: 8 Topics: 1
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    There is one event called The Mallett Brothers Band in there and it’s public. It’s been there, so you should be able to pull that in.

    https://www.eventbrite.com/o/the-press-room-17672251842

    Let me know if you have any questions.

    Neil

    Posts: 2356
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    Hi again,

    Strange, I see the event now, and am able to import it. It definitely wasn’t there the last time I tried that.

    I’m not sure why it doesn’t show your events when you have it set to “your Eventbrite account.” Can you try choosing the “from URL” option here, and enter your Eventbrite organizer URL?

    Also, are you able to create an event on your site, and push it up to Eventbrite?

    Thanks,
    Sky

    Posts: 8 Topics: 1
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    That’s the frustrating issue I am having, when I:
    a) try to import using my Organizer URL:
    https://www.eventbrite.com/o/the-press-room-17672251842

    b) or try to import using my Eventbrite account

    Does TEC have issues pulling from EB Music? Our EB account is on the Music platform. I know it works with EB Core since that was what we were on earlier this year. Since moving to the EB music platform, I have not had any success importing a or b.

    Posts: 2356
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    Hi again,

    As I mentioned, I am able to import that event in my test install, so not a limitation of of the plugin.

    I did get the same experience as you when I first tried this, as the event was not publicly displayed at the time. You have retried this import from the URL since then?

    You can also try switching the “Import Process System” in Events > Settings > Imports from “asynchronous” to “cron based” and see if that makes a difference.

    Let me know if that changes anything.

    Thanks,
    Sky

    Posts: 8 Topics: 1
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    I have set it to “cron based” since late last week. It doesn’t pull in automatically.

    If I use the Organizer URL, I see that one I can import. So maybe that is working. I will not know until a new round of events are setup in EB to test.

    I’ll get back to you once I have new events setup in EB.

    Thanks,
    Neil

    Posts: 2356
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    Hi Neil,

    Thanks for verifying that for me.

    Note that we released an updated version of the Eventbrite plugin yesterday. Make sure to update to the latest version and retry importing from your EB account instead of the URL method.

    Let me know how that goes.

    Thanks,
    Sky

    Posts: 8 Topics: 1
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    ok will do. Thanks for that update. I’ll let you know.

    Posts: 2356
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    Great. Let me know how it goes.

    Thanks,
    Sky

    Posts: 8 Topics: 1
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    I was able to preview the same 2 events we have that are live and public via the Organizer URL. Still not able to preview them using the EB Organizer Account method.

    In lieu of the issue we are having, we had to get all these events into WP. So we did a manual event url import for each. This brings up a new issue where the event description does not import. Is this the same for you?

    Posts: 2356
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    Hi there,

    I tried testing again, and I am seeing the descriptions being imported with the events.

    In order to have the tickets synced properly, we need to figure out why you are unable to connect with your Eventbrite account.

    Do you have a staging site? I think trying to re set up your connection to Eventbrite on your site with the Twenty Seventeen theme enabled and all other plugins disabled would be the place to start. If we can get it working in that configuration, you could then re enable everything one at a time to see if something in particular is creating an issue.

    I would try the above with both options for the “Import Process System”.

    If you are still unable to connect during this troubleshooting, I can then create a bug ticket to have the developers look at it.

    Is this something you are able to do? If you do not have a staging server, you can try setting one up on http://poopy.life .

    Thanks,
    Sky

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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