Help Desk

Can't select from existing Eventbrite events

  • Posts: 44 Topics: 13
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    I purchased Eventbrite events yesterday and went through the primer on getting everything set up. I created the app, set the URLs etc (copy and paste to as to not make any mistakes with to OAuth URL).

    I created and published a test event in a new Eventbrite account. Originally it was Private and password protected (with the display private events option ticked) but when the “Select an Existing Event” option just kept spinning at the “Searching…” stage, I backed off the restrictions. Now it’s just a public event, and I still can’t pick it up from the Import Eventbrite Events side.

    Any ideas?

    Posts: 44 Topics: 13
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    Curious. I tried importing from the Event ID and I get

    “We were unable to import your Eventbrite event. Please verify the event id and try again.”

    Test event in question: https://www.eventbrite.ca/e/dnssab-cs-test-event-tickets-46202693500

    Posts: 5926
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    Hi Tyler,

    Thanks so much for reaching out!

    I was able to import your event using the Event ID (46202693500).  Can you try again and see if that works for you?

    Also, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Posts: 44 Topics: 13
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    Hi Jamie,

    I thought I’d give the setup a go on my live site to see if the (slightly) different setup there would behave any differently. No luck.

    I noticed in the Chrome Dev Tools Console a bunch of js errors: https://www.screencast.com/t/ZcgnxFri

    System info to follow.

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    Okay, great.  Let me know how that goes and if you have any other questions along the way!

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    This reply has been marked as private.
    Posts: 44 Topics: 13
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    This reply has been marked as private.
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    Hi Tyler,

    Thanks for providing all of that information.

    Can you see if things work if you deactivate the Eventbrite Additional Options extension?

    Also, does it work for you if you manually enter the Eventbrite Event ID?

    Let me know!

     

    Thanks,

    Jaime

    Posts: 44 Topics: 13
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    Hi Jamie,

    While I had tried that initially (on Dev, on Friday), I didn’t do so yesterday as I figured if the one option wasn’t working…

    I assumed incorrectly. I was just able to import the event using the event ID on the live site using a test event on our primary Evenbrite account. (Where not everything is up to date yet and all plugins are still active).

    So… that’s finally a semblance of progress. Where does that leave us?

    Posts: 5926
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    Hi Tyler,

    I’m glad to hear that at least one of the options is working for you.  I cannot replicate the other issue that you are experiencing.

    Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

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    Posts: 44 Topics: 13
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    Interesting…

    I flipped back to dev where I’m still running twentyseventeen and had all but the three of your plugins enabled and tried to import the same event id I just used a few hours back on Live. It didn’t work.

    I was in a rush before a meeting and forgot to try deactivating the additional options plugin that you had suggested. So on dev, I disabled the additional options plugin and voila: It searched for, found, and I was able to select an existing event from the drop-down. I was also successfully able to import via ID.

    So that’s curious.

    The only settings I changed in that plugin were setting Eventbrite Local to en_CA as we use the .ca localized Eventbrite and I have checked “Display Tickets for Private Events.

    I re-enabled the plugin and changed to en_US. It worked. So… something’s up with that plugin and the en_CA locality.

    Just to be sure, I logged in with an incognito window and changed the setting to the US. It worked. I changed it back to en_CA and it sits there spinning. Problem identified!

    What a wild goosechase!

    Posts: 5926
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    Hi Tyler,

    Glad we were able to find the root of the issue.  We do have a bug ticket logged for this issue, so I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

    We apologize for the inconvenience and we appreciate your patience while we work on this.

    Please let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

     

    Posts: 44 Topics: 13
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    So, our live event is, well, supposed to go live today.

    I just tried importing it as a private (but published) event from Eventbrite on our live site and it’s not going as planned.

    • It has been set up as a registration event rather than tickets.
    • There are 5 ticket types

    Other than that, it’s pretty much identical to my test setups.

    The first clue I had that things weren’t going well was when it couldn’t pull events from my main Eventbrite account (again). I realized the Additional Options plugin was disabled as I had updated to the most recent 1.0.3 version just released a few days ago.

    I was able to import using the event ID. It pulled in the featured image (side note: the featured image from the new modern Eventbrite layout comes in as the full image height rather than the cropped 2:1 image that displays on the Eventbrite page. In our case, that makes for one huge image on the event page) description, organizer and venue info.

    It did NOT display the tickets on the page. Instead, we just see the “Powered by Eventbrite” branding beneath the meta.

    https://www.screencast.com/t/j0Qi5MOYW

    Posts: 5926
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    Hi Tyler,

    A private Eventbrite event with tickets will only display with the Additional Options extension enabled.

    Otherwise, only public ticketed events will display.  Let me know if that helps!

     

    Thanks,

    Jaime

    Posts: 44 Topics: 13
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    Yes, I’m aware. I’m not sure what did it specifically, a lot was changing at once but I was able to import an updated version of the event with only two ticket types – and it worked (via ID, not via the integration).

    I’m about to update TEC & Pro on our live site before we start publicizing the event.

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    Great, let me know if you have any other questions along the way!

     

    Posts: 44 Topics: 13
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    Hi Jamie,

    How often does the site attempt to sync with Eventbrite? If I make a change on an event’s description (on either end) how long do I have to wait for it to show up on the other end?

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    Hi Tyler,

    Unfortunately, Eventbrite tickets does not currently support automatic syncing at this time.  We are currently working on improving this system for our users, and should have some new features released soon.

    You can also vote on this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

    https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/16858270-import-events-from-eventbrite-api

    Let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    Posts: 2358
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    Hi there,

    Just wanted to update you on the bug ticket for this. We are no longer able to reproduce this issue. It is likely that this was fixed in another release since the bug ticket was created.

    Can you try updating all of our plugins to the latest versions and let us know if you are still experiencing the problem on your end?

    Thanks,
    Sky

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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