Help Desk

Eventbrite import error

  • Posts: 45 Topics: 4
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    When trying to import from Eventbrite, I get the following error: Import failed: Unable to process this import – a breakage or conflict may have resulted in the import halting

    Events > Import > New Import >
    Origin: Eventbrite
    Import Type: One-Time
    Source: Import from your Eventbrite Account
    Click PREVIEW

    Then I select: IMPORT ALL
    Status: Published
    Category: (my own category)

    Posts: 5926
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    Hi Caylee,

    Thanks so much for reaching out!

    As a first step, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    • A conflict with another plugin
    • A conflict with your WordPress theme
    • A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    • Make a backup of your database
    • Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 45 Topics: 4
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    That makes sense. Unfortunately we don’t have a staging site made yet (though I’m working on that) and we certainly don’t want to do these steps on the live site.

    Are there issues with using The Events Calendar Pro on both the LIVE and STAGING site? Can I do the same with the Eventbrite license?

    Posts: 5926
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    Hi Caylee,

    Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

    There should not be issues with using Events Calendar PRO and Eventbrite on both a staging site and a live site.

    https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

    Let me know if that helps!

     

    Thanks,

    Jaime

    Posts: 45 Topics: 4
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    Hello,

    Since our last message, we did create a staging site. Unfortunately, our issue still persists at this time. We have gone through the “Test if there is a conflict” steps and were unable to identify a conflict. That is, the source of the conflict was not identified successfully so we are unable to proceed to the “Look for a solution” steps.

    From there, we proceeded to downloading the Health Check and Troubleshooting plug-in and running it, it is still not clear where the problem with the EventBrite and Event Calendar issues are. It did provide some information where other issues may exist. Wondering if any of the following items returned in the Health Check, may have something to do with our issue:
    – Plug-in versions: Your site has 5 plugins waiting to be updated.
    – Scheduled events: A scheduled event (tribe_events_pro_process_recurring_events) has failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.
    – Background updates: A plugin has prevented updates by disabling wp_version_check().
    – Loopback request: The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors.
    Error encountered: (0) cURL error 28: Connection timed out after 10000 milliseconds

    Thank you for your help!

    Posts: 5926
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    Hi Caylee,

    Thanks for providing me with all of that information.

    As a next step, I would recommend updating all of your Events Calendar plugins to their most recent versions and see if that helps the issue.

    In addition, are you using the Eventbrite API plugin that you have by Automattic to add Eventbrite events to your site in addition to ours?

    Also, can you confirm that you still see this issue with a bare WordPress install (no other plugins installed and a default WordPress theme)?

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Posts: 45 Topics: 4
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    Hi Jaime,

    Thank you! It appears that the Events Calendar and Eventbrite plugins are current (there is no indication within WP that updates are needed). We have the following:

    -Eventbrite API
    -Events Calendar
    -Events Caldedar PRO
    -Events Calendar Shortcode
    -Events Calendar: Eventbrite Tickets

    In terms of the issue still existing in the bare WP environment, I can confirm that. We followed the instructions provided in ‘Test if there is a conflict” and ran the Twenty-sixteen theme with all plugins deactivated except for those listed above. When then attempt to import in WP, we still received this message:
    “Unable to process this import – a breakage or conflict may have resulted in the import halting.”

    Would you mind sending me the instructions for import? I want to double check that we have things integrated properly and are following the correct steps. If you have any other suggestions or if there is a possibility of doing a phone call to troubleshoot, please let me know.

    Posts: 5926
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    Hi Caylee,

    Thanks for your response.

    It’s worth noting that the Events Calendar Shortcode is not our plugin.  Also it appears that your Events Calendar PRO is up for an update.

    We actually released a maintenance release today, so you can update all plugins when you see the update.

    In addition, are you using the Eventbrite API plugin that you have by Automattic to add Eventbrite events to your site in addition to ours?

    Can you also take a screenshot of how your import is set up, so that I can confirm if things are set up properly?

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Posts: 45 Topics: 4
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    Hi Jaime,

    Thank you! I will work on the noted items, in the meantime, can you send over instructions/screenshots of how to get to the specific info you are requesting below:

    “Can you also take a screenshot of how your import is set up, so that I can confirm if things are set up properly?”

    Thank you!

    Posts: 45 Topics: 4
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    Hi Jaime,

    One more question, can you let me know where I can look to confirm this:

    “Are you using the Eventbrite API plugin that you have by Automattic to add Eventbrite events to your site in addition to ours?”

    Posts: 45 Topics: 4
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    Hi Jaime,

    Please disregard second question, I can confirm the following:

    Eventbrite API
    A WordPress plugin that integrates the Eventbrite API with WordPress and Keyring.

    Version 1.0.12 | By Automattic | View details

    Posts: 45 Topics: 4
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    Hi Jaime,

    I am confused regarding what you state about the Events Calendar Shortcode, here is what I see in WP:

    The Events Calendar Shortcode
    Deactivate | Troubleshoot | Settings | Upgrade
    An addon to add shortcode functionality for The Events Calendar Plugin by Modern Tribe.

    Version 1.9 | By Event Calendar Newsletter | View details

    Posts: 45 Topics: 4
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    Hi Jaime,

    In my attempt to update the Events Calendar to the current version, I receive the following error:

    The Events Calendar
    Deactivate | Troubleshoot | Settings | Calendar
    The Events Calendar is a carefully crafted, extensible plugin that lets you easily share your events. Beautiful. Solid. Awesome.

    Version 4.6.21 | By Modern Tribe, Inc. | View details | Support | View All Add-Ons
    Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    Posts: 5926
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    Hi Caylee,

    Can you try deactivating The Events Calendar Shortcode and the Eventbrite API plugins and see if the error still occurs (since those plugins are not our plugins)?

    As far as updating goes, I’d recommend deleting the plugin and re-download from your Downloads page and then update via the Manual Updates procedure:

    https://theeventscalendar.com/knowledgebase/manual-updates/

    Let me know if that helps!

     

    Thanks,

    Jaime

    Posts: 45 Topics: 4
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    Hi Jaime,

    Thank you! I deactivated the The Events Calendar Shortcode and the Eventbrite API plugins and the issue was not resolved.

    I was going to proceed with the delete and re-download of the Events Calendar and Eventbrite plug-ins, however, in reviewing the instructions you shared, I am concerned about the FTP process. I am working in a staging environment and wish to only alter that site. The FTP process is very involved, isn’t there a way to simply delete and re-download these plug-ins directly in WP in my staging environment?

    Posts: 45 Topics: 4
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    Hi Jaime,

    I found the alternative method to the FTP so I can work directly within the WP dashboard. My other question at this time is which of plug-ins listed in my Downloads folder do I want or do I want all of them (see image). I ask this specifically because there are two Eventbrite Tickets plug-in listes (Multisite and Personal). I am still working within my staging site.

    Thank you!

    Posts: 5926
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    Hi Caylee,

    You will want to download the most recent version of Eventbrite Tickets.  The license you download depends on which site you are using this on (whether it is a multisite or not).

    Let me know if that answers your question!

     

    Thanks,

    Jaime

    Posts: 45 Topics: 4
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    Hi Jaime,

    I don’t know.

    Posts: 45 Topics: 4
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    This is what I see in WP:

    The Events Calendar: Eventbrite Tickets
    Deactivate | Troubleshoot
    Eventbrite Tickets connects the power of The Events Calendar to your account on Eventbrite.com. Send WordPress events to Eventbrite, import existing Eventbrite events, display tickets, and more.

    Version 4.5.2 | By Modern Tribe, Inc.
    You are using The Events Calendar: Eventbrite Tickets but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.

    Posts: 45 Topics: 4
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    Here is what I see for the Events Calendar:

    The Events Calendar
    Deactivate | Troubleshoot | Settings | Calendar
    The Events Calendar is a carefully crafted, extensible plugin that lets you easily share your events. Beautiful. Solid. Awesome.

    Version 4.6.21 | By Modern Tribe, Inc. | View details | Support | View All Add-Ons
    There is a new version of The Events Calendar available. View version 4.6.22 details or update now.

    Select The Events Calendar PRO
    The Events Calendar PRO
    Deactivate | Troubleshoot
    The Events Calendar PRO, a premium add-on to the open source The Events Calendar plugin (required), enables recurring events, custom attributes, venue pages, new widgets and a host of other premium features.

    Version 4.4.30.1 | By Modern Tribe, Inc. | Support | View All Add-Ons
    There is new version of The Events Calendar PRO available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.

    Posts: 45 Topics: 4
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    Hi Jaime,

    Is there any way we can hop on a phone call today or Monday? I would like to have to you speak with my Web Marketing Specialist that is working on this issue for me. I think we can resolve this faster via phone if possible.

    Posts: 5926
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    This reply has been marked as private.
    Posts: 45 Topics: 4
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    Hi Jaime,

    Thank you for your response. Is there another way to get close to “real-time” assistance?

    At this time, I neither able to update any of the Events Calendar plug-ins OR delete them fully so I am at a complete stand still.

    Thank you.

    Posts: 5926
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    Hi Caylee,

    Unfortunately at this time, this is the only support that we can provide.

    Were you able to figure out which license to use?

    Are you able to access FTP in order to manual add/delete/update plugins?

    You can also delete the plugins from your WordPress backend.

    Let me know how I can assist you next!

     

    Thanks,

    Jaime

    Posts: 45 Topics: 4
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    Hi Jaime,
    I have been able to remove and re-upload the Events Calendar plug-ins. Can you send me the pathway/tribe link that I need to use as well as the correct way to link everything back up?

    Thank you!

    Posts: 2356
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    Hi Caylee,

    I will be helping you with this issue going forward.

    Were you able to get the plugins updated? If you are still having issues with this, please check out this article on manually updating plugins in WordPress: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

    Next, can you confirm for me that you have gone through the steps in connecting your site with your Eventbrite account, as described here: https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/ ?

    If you go to Events > Settings > APIs > Eventbrite, do you see a button that says “refresh your connection to Eventbrite?” What happens if you click this?

    Lastly, can you share a link to your Eventbrite account that you’re trying to import from?

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    Thank you for your response. My name is Tina, I am supporting this effort for Caylee at this time. Nice to meet you! Thank you for including instructions/resources for continuing this troubleshooting process.

    I have successfully deleted and re-uploaded the plug-ins and updated what I could. I have received a message regarding the license key (see attached screenshots). Can you tell me if this will impede my progress at this time? If so, can you share scenarios needed in order to allow me to proceed?

    Many thanks,
    Tina

    Posts: 2356
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    Hi Tina,

    Nice to meet you too!

    The messages you are seeing only means you can’t update these plugins on your test site using the regular Update functionality. You just need to download any updated plugins from your account and manually upload via the Updates > “add new” interface, or via FTP.

    For the next step, can you verify that you have connected the WordPress site with your Eventbrite account as is described here: https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

    Thanks,
    Sky

    Posts: 45 Topics: 4
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    Hi Sky,

    Thank you for your response. I have already done the following and still received the messages I sent you yesterday:

    “You just need to download any updated plugins from your account and manually upload via the Updates > “add new” interface”

    We do not want to make any adjustments to the live site until we have worked through the issues on the staging site.

    Before I move on to the next steps you have suggested, I need a solution for the license key issue. Unless I am missing something?

    Thank you,
    Tina

    Posts: 2356
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    Hi Tina,

    Can you explain what license key issues you are having? Are you referring to the notifications in your screenshots? Can you confirm that this is on your staging site? If so, you can just ignore these messages.

    “We do not want to make any adjustments to the live site until we have worked through the issues on the staging site.”

    I’m assuming that we are going to be troubleshooting and testing on your staging site. Until we figure out what issues you are actually having, any steps I ask you to try will be on the staging site.

    * Can you verify that you have connected the WordPress site with your Eventbrite account as is described here: https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

    * If you go to Events > Settings > APIs > Eventbrite, do you see a button that says “refresh your connection to Eventbrite?” What happens if you click this?

    * Lastly, can you share a link to your Eventbrite account that you’re trying to import from?

    Thanks,
    Sky