Disparity between ETP stock remaining and WooCommerce product stock remaining

[momofone]

Hello,

I am seeing when a ticket is set to shared resource, that when a ticket is purchased, the remaining stock level is reduced across all shared tickets on the ticket display form on the event page, however, this does not occur on the WooCommerce product end. In WooCommerce, only one ticket/product – the one being purchased – gets stock reduced, leaving the stock levels across the other shared resources intact. Essentially, this means that resource sharing isn’t properly reported in the WooCommerce product stock levels.

From testing, I can see that the WooCommerce product displays as ‘in-stock’ when there are actually no more tickets, but prevents the actual purchase from going through. That is good, as it prevents overbooking, but it would be more helpful if the WooCommerce product reflected the same reported stock levels across shared resources like the tickets on the event pages do.

I’m not sure if this is a bug or not but any help with keeping these in-sync would be appreciated.

[Jaime Marchwinski]

Hi Jacqui,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[momofone]

This reply is private.

[Jaime Marchwinski]

Hi Jacqui

Thanks so much for providing me with that information.

As a next step, can you update all of your Events Calendar related plugins to the most recent version?  After doing so, please create a new test ticket to see if the issue still occurs.

If it does, can you take a screenshot of how this ticket is set up in the backend, so that I can do some testing on my end as well?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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