Ticket End Sale Date/Time not working on Front End

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  • #1503564
    Alicia Khamis
    Participant

    I am using the Events Calendar and when I add an event, I also add a ticket. On the ticket, I put an end sale date and time, and that should be when the customer no longer can buy a ticket to the event on the front end, however, the ability to buy a ticket does not end. This function hasn’t been working for a few weeks now, and I’m not sure why. I have not changed anything to the way I create the event/ticket, and this was not happening before.

    #1505375

    Hi Alicia,

    Thanks so much for reaching out!

    Can you provide me with a screenshot of what one of your tickets looks like on the backend, so that I can try to replicate things on my end?

    In the meantime, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    • A conflict with another plugin
    • A conflict with your WordPress theme
    • A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    • Make a backup of your database
    • Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    #1513290
    Alicia Khamis
    Participant

    Here are screenshots of my issue. I have this test ticket created with an end time of 6:30pm.
    Here’s front end view:
    [cid:[email protected]]

    Here’s backend:
    [cid:[email protected]]

    #1513612

    Hi Alicia,

    Unfortunately, the screenshots did not attach to your reply.  Would you mind reattaching?

    In the meantime, next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Let me know how that goes and if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    #1530881
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

Viewing 5 posts - 1 through 5 (of 5 total)
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