[Geoff B.]

Good evening Matthew,

I am sorry that you are having a rough time sorting this through.
Hopefully this is only a temporary situation.

With that in mind, let’s recap what we know for sure:

• This issue is specific to your WordPress theme. We confirmed that from the fact that all works as expected with a default WordPress theme. As you can imagine, although we do try to make our plugins compatible with the most amount of themes possible, sometimes that does not work for a variety of reasons.
• By the nature of your issues, it looks like some form of Javascript conflict either stemming from the theme itself and/or from TS Custom Posts which is required to run your theme.

Either way, disabling the built-in Event functionality of your theme will most likely not work.
I am pretty sure a fix would require some Javacript troubleshooting and a conditional to prevent certain methods used by the theme to try to control the tribe_events custom post type.

In the end, this leaves you with a couple of options:

• Change WordPress theme for one that observes WordPress best coding practices and loop to the letter. Save a few of them, our plugins usually work great with the vast majority of themes out there.
• Get a refund if you want one, since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

I am so sorry you unfortunately encountered such a theme conflict. I wish you had the same great experience as most of our customers.

Best regards,

Geoff B.

[Geoff B.]

Good evening James and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

When a ticket is purchased does an email notification go to the event organiser at all?

The answer to this is: it depends. Built-in there is no email being sent to organizers by our plugin.

The only notification that the organizer would get is if the split payment is activated, in which case they would receive notifications from Paypal (if they are set up like that).

Some of our users have decided to extend the notifications being sent using the following plugin: https://wordpress.org/plugins/bnfw/

You can also vote and comment for that feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6118326-notify-event-organizer-of-ticket-purchase

Other than that, it could probably be accomplished through some customization. I would recommend reading the following to that effect:

1. https://theeventscalendar.com/support/forums/topic/email-notification-based-on-the-selected-organizer/
2. This third-party plugin that we do not support and that is untested: https://github.com/thebeard/events-calendar-pro-organizer-mail/
3. WooCommerce related documentation: http://www.mootpoint.org/blog/customising-woocommerce-notification-emails-hooks-filters/

If that is slightly beyond your comfort zone, you could hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know if you need help with any of these suggestions.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Melanie,

I have answered this specific query in the following thread: https://theeventscalendar.com/support/forums/topic/link-update/

Since this is a duplicate from that thread, I will close this one.

Best regards,

Geoff B.

[Geoff B.]

Good evening Melanie,

Thank you for writing back.

I totally understand what you are saying and I believe I might have miscommunicated what I was trying to say. I apologize for that.

This has not been fixed, and weeks have gone on.

In full disclosure, we have not received any other reports of this specific issue.

The good news is that it means that there is a very good chance we will be able to fix your specific situation.

Please bear in mind that I actually share the same goal as you: fix this issue as fast as possible.

In my experience, after tackling hundreds of issues, working together at troubleshooting is the best way to find out what the cause of your issue is.

This is why I previously asked if you would mind sharing your system information (in a private reply) and this is also why I recommended a couple of tests.

More specifically, although you are correct that this happened after the update, the most common causes for that are:

• Permalinks getting corrupted or not refreshed in the process
• Some conflict with another WordPress plugin
• Some template customizations found in either your WordPress theme or WordPress child theme that needs updating

Could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you for your understanding,

Best regards,

Geoff B.

[Geoff B.]

Good evening,

Thank you for writing back.

First of all, I believe I might have miscommunicated what I meant, I apologize for that.

What I was trying to convey, is that anything that is not built-in is actually considered a customization on our end. As such, I will absolutely be happy to help you, but I just wanted to set expectations.

Also, I am not sure which e-commerce solution you are using alongside Event Tickets Plus (that will impact which part of the code you need to tweak). WooCommerce ? EDD ?

 

Without knowing that, depending on the answer, you could at least see exactly which file you need to copy to your WordPress theme or child theme to tweak it here: https://theeventscalendar.com/knowledgebase/themers-guide/#tickets

If you still can’t see it, would you mind provide=ing us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That should allow me to help you find what you are looking for and get you started.

Best regards,

Geoff B.

[Geoff B.]

Good evening Joe,

Thank you for writing back and for the system information.

It seems like you did go through our testing for conflicts procedure.

I have been giving this some thought and based on the nature of the message, it looks like a security / permission problem. The 2 places to check would be WP-members and Wordfence.

I am also noticing that you are running a snippet plugin (The Events Calendar: Snippet 950694 version 0.1.4 by Gustavo Bordoni), I am not sure if you still need that snippet, but I would try deactivating that as well.

Finally, as I suggested, you could try to see if using theme my login still gets you that message

Let me know what you find out and thank you for your patience as we are trying to troubleshoot this.

Best regards,
Geoff B.

[Geoff B.]

Good evening Carla,

I am glad this was helpful to you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon David and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fieldset for tickets not displaying on your events detail pages.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

1. I do not see the fields in event page on the site, that I added to the ticket

It looks like your specific theme or child theme has some customizations that would require updating to include these fields.

After a backup, a quick test, could you temporarily revert back to a default theme such as twenty-fifteen and see if the problem persists ?

If you are up for tackling the issue yourself, I would recommend You might want to read our Themer’s guide to get a sense of how that works.

More specifically, you will be interested in the meta.php customization found in https://theeventscalendar.com/knowledgebase/themers-guide/#tickets

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Jens and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the difficulties you have been experiencing adding tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

On thing I am noticing from the screenshot you sent is that WooCommerce is not in your list of plugins (but maybe that’s because it was a partial screenshot).

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Paul and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fact that the snippet is not working for you.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I have a couple of follow-up questions to pinpoint this a bit more:

• Are you only using the latest version of the snippet (https://theeventscalendar.com/support/forums/topic/additional-attendee-information-not-in-export/#post-1120330) and not the previous ones or the plugin provided by Christian ?
• Would you mind forwarding me a link to a .zip file containing your WordPress theme AND/OR child theme containing that snippet ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are glad you managed to successfully solve your issue on your own. Kudos for that!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Chris and welcome back!

Thank you for reaching out to us.
I would love to answer your questions.

Our client wants to create a recurring event (note: the recurring part is not mandatory) that visitors can register for via a form. They don’t need to pay anything and there is no limit to how many registrations there will be. My client would like to be able to export the list of registrations and also have the system send out an email reminder several days prior to the event date. Is this possible with Event Calendar Pro or any of your products?

 

The product that would meet most of your client’s requirements is Event Tickets Plus: https://theeventscalendar.com/product/wordpress-event-tickets-plus/

This add-on extends our free Event tickets plugin and adds extra attendee information capture abilities. This is custom to each “ticket”/registration spot and let’s you add the fields of your choice (radio buttons, text, text area, mandatory fields, etc..)

Even though these are “tickets”, you actually can choose to not charge anything for them.

The only thing it does not do yet is the email reminder part.
The good news is that this is a planned feature as you can see here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

Unfortunately, I cannot commit to a release date at this point. But stay tuned!
In the meantime, you would have to do a customization for this.

Here is a list of ressources for that specific requirement:

• You might want to read our Themer’s guide to get a sense of how customizations work
• Our functions archive: https://theeventscalendar.com/functions/
• A plugin that could be tweaked or hooked to for sending reminders: https://wordpress.org/plugins/bnfw/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey Christian,

That’s super odd since it’s been tested successfully. Thanks for reporting this back.

I have a couple of follow-up questions for you:

1. Are you still using the previous snippet on top of this one ? If so, there is no need for that
2. Would you mind sharing your theme / child theme files in a .zip link (in a private reply), so that I can run some tests ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Carla and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is it possible after setting a recurring event, to go into the individual events and add changes to the description and add unique links (ie. links to a Facebook event).

The answer is yes. You can absolutely do that.

Once the recurring events have been created initially, you can edit their individual occurrence’s content to your liking.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

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