Adding ticket does not work?

[Jens]

Hi, I have used your ticket service in our previous webshop and has worked great without any problems.

Now im launching our new webshop and something bug seems to appear when im trying to add the tickets to
the event.
Adding an RSVP works fine, but when I tryck to create a ticket it just say “your ticket has been saved”
but it doesnt show up (see attached pictures)

Would be greatful for help with this asap as we are hoping to launch the new site this week.

Best regards

/Jens

[Geoff B.]

Good afternoon Jens and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the difficulties you have been experiencing adding tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

On thing I am noticing from the screenshot you sent is that WooCommerce is not in your list of plugins (but maybe that’s because it was a partial screenshot).

Best regards,

Geoff B.

[Jens]

Here comes the system info:

HOME URL
http://soffta.nu/new-site
SITE URL
http://soffta.nu/new-site
INSTALL KEYS
event-tickets-plus = e688799624851acdff8d8823c10805df8683926f
WORDPRESS VERSION
4.5.2
PHP VERSION
5.4.33
PLUGINS
Advanced Custom Fields version 4.4.7 by Elliot Condon(http://www.elliotcondon.com/)
Event Tickets Plus version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/28)
Loco Translate version 1.5.5 by Tim Whitlock(https://localise.biz/help/wordpress/translate-plugin)
WPML Multilingual CMS version 3.3.8 byOnTheGoSystems(http://www.onthegosystems.com/)
Smart WYSIWYG Blocks Of Content version 0.6.1 by Coen Jacobs(http://coenjacobs.me)
The Events Calendar version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Klarna Gateway version 2.1.4 byWooThemes(http://woothemes.com/)
WooCommerce Multilingual version 3.7.15 byOnTheGoSystems(http://www.onthegosystems.com/)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
Yoast SEO version 3.2.5 by Team Yoast(https://yoast.com/)
WPML Media version 2.1.20 byOnTheGoSystems(http://www.onthegosystems.com/)
WPML String Translation version 2.3.7 byOnTheGoSystems(http://www.onthegosystems.com/)
WPML Translation Management version 2.1.7 byOnTheGoSystems(http://www.onthegosystems.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Soffta Theme
MULTISITE
–
SETTINGS
schema-version = 4.1.4
recurring_events_are_hidden = hidden
previous_ecp_versions = Array
(
[0] => 0
)
latest_ecp_version = 4.1.4
last-update-message = 4.1.4
donate-link =
postsPerPage = 99999999
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = SEK
reverseCurrencyPosition = 1
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents = 1
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
earliest_date = 2016-08-11 00:00:00
earliest_date_markers = Array
(
[0] => 3482
)
latest_date = 2016-08-13 23:59:59
latest_date_markers = Array
(
[0] => 3482
)
ticket-enabled-post-types = Array
(
[0] => product
[1] => tribe_events
)
tickets-woo-autocomplete =
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
stylesheetOption = skeleton
tribeEventsTemplate = default
viewOption = month
tribeDisableTribeBar =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = j F, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
imported_post_status = Array
(
[csv] => publish
)
WORDPRESS TIMEZONE
Europe/Stockholm
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/web/s/o/soffta.nu/public_html/new-site/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.1.2

[Geoff B.]

Good evening Jens,

Thank you for sharing your system information.

I believe I know what the cause of the issue is: currently, we unfortunately offer full support for Event Tickets or Event Tickets Plus combined with WMPL.

Only our core plugin and the Events Calendar Pro are supported.
I apologize for the inconvenience this might be causing.

That being said, I have a couple of good news for you:

• Although I cannot share a date with you, I can tell you that increased WPML compatibility will happen this year.
• I was part of the team that worked on the requirement for that. This means that I can provide manual workarounds in the meantime. The only downside (aside from the fact that they are manual) is that they require some direct database edits (via PHPmyadmin) – so you would have to be comfortable with that to go ahead.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know if you want to see if the work around can work for you.

Best regards,

Geoff B.

[Jens]

Hi again Geoff and thanks for your answer.
I might be able to work on the database, otherwise I know someone how`s comfortable with it.
Please let me know the instructions to work around the problem.
Thanks a lot!

Best regards
Jens

[Geoff B.]

Good evening Jens,

Before attempting anything, please make a backup of your Database.

So here’s what the issue is and what the workaround consists of.

The issue:

When the tickets are created with WPML active, they are not sent to the icl_translations DB table (as a normal post would).
This table is the “Map” WPML uses to establish what is the correct language for each post and custom post.

As such, they don’t get assigned a language_code, which in turn means that they do not get returned for display because, according to the table WPML uses, they “don’t exist”.

Solution: 

Deactivating and reactivating the plugin forces an entry in the icl_translations DB table FOR EACH post found in the wp_posts table. As an alternative, you could also use the debug page that has a button to assign a language to every post.

EACH entry created that way gets the default language assigned as its language_code.

You will then need to go through the icl_translations DB table and make sure each ticket is assigned the correct language code.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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