[Geoff B.]

Good afternoon Dave,

Thanks for reaching out to us.

You are right, it is indeed very peculiar and I would love to get to the bottom of this with you.

In order to do that, would you mind sharing your system information with me ?

You also mentioned that you tried switching to a default theme (as described here). Can you tell me if the problem persists with a WordPress default theme ?

Have a great evening!

Geoff B.

[Geoff B.]

Good afternoon Robert,

Thank you for copying the website.

I am glad you found the solution to problem #1, we are almost there!

Problem #2 is actually related to the CSS rules of the virtue theme (/wp-content/themes/virtue_premium/assets/css/virtue.css).

Look for the rule for #content .quantity .minus, #content .quantity .plus as well as the rules for #content .quantity .minus and #content .quantity .plus

Simply put, the <span class=”webkit-css-property styles-panel-hovered”>position</span>: <span class=”value”>absolute</span>; rule is what is causing your + and – buttons to appear in the wrong spot. So it looks like you have a bit of CSS fun ahead of you, but at least it is totally fixable.

Hope that helps and let me know how it goes.

Happy customizing!

Geoff B.

[Geoff B.]

Hi again Karly,

To answer your question, the filter is for all mobile breakpoints, not specifically the filter bar’s breakpoint. You can see it here.

Furthermore, it is my understanding that the breakpoint is established through PHP, not Javascript (although you are right about the added CSS class).

To summarize, I am sorry to report there is no Filter Bar specific breakpoint code at this point.

Although not ideal, there are still 2 things that you can do:

1. Suggest it as a feature by logging it here
2. Explore the idea of making the sidebar float at the bottom of your WordPress theme (after the content) on mobile devices

I wish there was a better answer available, but this is all I can provide for now.

Thank you for your understanding  and let me know if you have any other question.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Willem and happy new year!

Thank you for your question.
It will be my pleasure to help you solve these issues.

<span style=”text-decoration: underline;”>Deprecated functions message</span>

It sounds like there is some Events Calendar customization in the WordPress theme you are using.
If you haven’t already, I suggest reading our Themer’s guide to get a better understanding of how that works.

To make a long story short, here is what you should try first:

1. Using your FTP client, navigate to your WordPress theme’s folder /wp-content/themes/Virtue.
2. You should see a folder named “tribe-events”
3. Look for the functions.php file in that folder and open the file in your favorite text editor
4. Find and replace “tribe_events_the_notices” by “tribe_the_notices”
5. Save your file and make sure it overwrites the previous functions.php in the “tribe-events” folder

Let me know how that goes.

 

<span style=”text-decoration: underline;”>Ticket selection issue</span>

Could you provide me the link to your website so that I can investigate this better ?

 

Have a good night!

Geoff B.

[Geoff B.]

Good evening Karly and happy new year to you too!

Thank you for your question on customizing the Filter Bar’s responsive breakpoint.

The great news is that you actually have 2 options to accomplish what you are looking for:

1. Through CSS (either by adding rules or using the skeleton template and starting from scratch)
2. Through the functions.php of your WordPress template

Your starting point should be to read our Themer’s guide. Especially the following sections:

• Customizing Styles
• Responsive Templates

Lastly, the CSS rules for the Filter Bar are located in /the-events-calendar-filterbar/src/resources/css/filter-view.min.css (you can do a query with the “@media” string).

Let me know if that helps you out and do not hesitate if you have any other question.

Happy customizing!

Geoff B.

[Geoff B.]

Good evening Gordon,

Thank you for your interest in wanting to customize the email message sent to your liking.

You can absolutely modify the email message by using our themer’s guide step-by-step approach.

The file you are looking for is located in /wp-content/plugins/event-tickets/src/views/tickets and is named email.php.
As the guide suggests, you should copy that file in your own WordPress theme [your_theme_folder]/tribe-events/tickets/

Once that’s done you can tailor it to your specific needs.

Additionally, you can even completely disable the ticket email altogether if you want by using the following free plugin.

Let me know if that answers your question.

Have a great night!

Geoff B.

[Geoff B.]

Hello again Glenn,

I am more and more convinced that you are indeed still using Event Rocket.
If that is the case, there is a strong chance this is the culprit.

The good news is we should be able to find that out when you go through the steps of “Find the source of a conflict”.

Regarding the iPad issue, what would help is if you could send me your system information:

1. Navigate to “Events -> Settings” in your WordPress backend
2. Find the “Help” tab and navigate to the bottom of the page
3. Copy and Paste your System information in a private reply

Looking forward to hear from you!

Have a great morning,

Geoff B.

[Geoff B.]

Good evening Glenn and happy new year!

I actually had answered your previous query but somehow it disappeared (sorry about that!).

So here’s the long overdue initial answer (as well as some questions to help you get to the bottom of your current issue).
To keep things simple, I’ll answer your second post separately.

Caching:

Yes, it is totally worth the trouble (but I agree, sometimes it can drive you insane).
One thing that is good to know is that different caching engines react differently with different web hosts, WordPress themes and plugins.

Personally, I tend to deactivate and flush the cache prior to every plugin or WordPress update.

 

Errors:

Yes, any error should always warrant investigation. At least until we can find out what the cause is.

I will be glad to help you get to the bottom of that.
But to set expectations, it might require a bit of back and forth between us to isolate the issue and find a solution.

But before we do that, I have a question : are you still running Event Rocket at this point ?

As a first step for troubleshooting, could you please complete the first 2 sections of the following link (Test if there is a conflict and Find the source of a conflict) ?

 

Having the calendar as your home page without Event Rocket:

The easiest way to accomplish this (although not ideal) is by using a redirect plugin.

You can find out more about it by reading the last 2 paragraphs of this page.

On another note, please enjoy the nice weather for us.
Here it’s more like -25oC which is not awesome for BBQ, but great for maple toffee!

I’ll be right back with the answer to your second set of questions.

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Corey and happy new year!

Yes, we can absolutely combine these accounts into one of the higher tiers.
This will probably make it much easier to manage for you.

As an FYI, when people want to upgrade their licenses, they get an automatic discount.
You can read more on that topic here.

Since you are in a very specific situation, the best solution would be to upgrade one of these licenses to the higher tier you are interested in.
Once that’s done, you will be able to assign you other sites to that newly upgraded license.

We would like to offer you a one-time discount (see the following private reply for more details) to make the transition smoother (considering the multiple renewal dates).

Hope that answers your question.
Let me know if there is anything else I can do for you ?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Dave,

Yes absolutely, you can upgrade your license to agency level anytime.

Best of all, this will entitle you to an automatic discount!
You can read all about it here.

Please note however agency level licenses are per premium plugin.
In other words, you will need to get a separate agency level license for event ticket plus (if this is what you are looking for).

The great news is that the event ticket plus premium plugin now combines all e-commerce platforms under one roof.

That means that when Exchange is added to the list of supported e-commerce solutions, it will automatically be incorporated under the event ticket plus plugin.

Is there anything else I can help you with today ?

Have a great night!

Geoff B.

 

[Geoff B.]

Good afternoon Cesar,

Great, I am glad to see you have made some customizations already.

You are absolutely right, you cannot include the admin views in your template (sorry for the confusion).

Actually, using filters in functions.php can let you change what is displayed in the HTML (in this case when meta-box.php is called).

The only catch is that sometimes, your WordPress theme might interfere with the filter.

To summarize, this leaves you with 3 potential solutions:

1. Modify meta-box.php directly (which is not ideal and will not survive upgrades)
2. Use a custom function to filter what is returned in the HTML
3. Use CSS to hide the unwanted fields that are not mandatory

Solution 3 is probably the fastest.

Since all rows have a “ticket” class, you will have to use adjacent sibling CSS targeting.
Here is an example of how you can hide the “Ticket description” field row

https://gist.github.com/GeoffEW/58b47ea4097ddda9e962

Note that the second line is necessary to make sure you only hide the ticket description and not every other field after!

Hope this helps! Let me know if it does.

Have a great evening.

Geoff B.

[Geoff B.]

Hello Marian and welcome back!

Thank you for bringing this to our attention.

You are absolutely right and we are sorry about this.
We are currently working on a fix so that everything goes back to normal in one of the next upcoming releases.

So keep an eye out for the next updates!

In the meantime, if this is a showstopper for you, perhaps rolling back to the previous version of the plugin might serve as a temporary solution ?  I know this is not ideal, but it might help with the transition.

I would gladly guide you in that process if necessary (doing a backup, having a testing environment, etc..).

Let me know either way please and don’t hesitate if you have any other question.

I hope you are having a wonderful holiday season!

Geoff B.

[Geoff B.]

Hi again Libby,

I am glad this was helpful to you.
Please note that it’s always a pleasure to help you out.

Feel free to contact us again if there is anything else you are wondering about.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon and welcome back!

Thank you for your question.

The short answer is yes, it is totally possible to do what you are looking for, but it is not a built-in feature.
As such, you will need a programmer to do some custom development.

To get started in the right direction, I recommend reading my colleague Leah’s great pointers on that very topic.

I hope this can help you achieve what you are looking for.
Is there any other question I can answer for you ?

Have a great holiday season!

Geoff B.

[Author]

Posts