[Geoff B.]

Good morning Madis,

Thank you for writing back.
As stated earlier, support for custom fields is not official at this point.

As such, I will be limited in the amount of help I can offer towards resolution of the issue.

That said, I believe there are 3 things you should explore.
Hopefully, that will get things to work.

1. Caching might be getting in the way.

   a) You might have to empty the cache, if you have a caching plugin installed.

   b) Try using a private browsing window (to bypass browser cache)

   c) Try emptying WPML’s cache under WPML > Support > Troubleshooting (after a DB backup, you can try most of the buttons there)

2. Check the translation setting for custom fields in the Event page

   Scroll all the way down to the “Multilingual Setup” section of the page and display the “system fields”

3. Make sure you are using correct parsing In string translation, use WPML’s recommended separator between translated values for each custom field.

Finally, last but not least, you should consider contacting the good folks from the WPML team (they will be interested in increasing compatibility with the Events Calendar).

Cheers,
Geoff B.

[Geoff B.]

Good morning Sofie,

Kudos on fixing the favicon issue!
That said, it looks like you have the exact same issue with the website logo http://www.groeidala.be/wp-content/uploads/2018/06/groeidala_logo_mail.png should be https://www.groeidala.be/wp-content/uploads/2018/06/groeidala_logo_mail.png.

I would recommend looking into that.

As for the second issue, I am not exactly sure what is going on. My best guess is that the Google-Map related Javascript and the logo mixed content errors are not helping.

Hopefully fixing these will also fix that behavior.
If not, the alternate solution would be to either use a WooCommerce plugin to limit quantities (e.g.: https://wordpress.org/plugins/woocommerce-max-quantity/) or use a code snippet in the functions.php file of your WordPress theme.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/075787fd6b427e1c47be0d756ca5b26c

But first, to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Charles,

I am super stoked to hear that.

You are welcome back any time 🙂

Have a great week!
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hello again Ezekial,

I believe I have found what was in the way.

Would you mind taking a look at the Loxi calendar now to confirm all is OK?

Cheers,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Bonsoir Ludovic,

Génial et bien joué!

Je suis bien heureux que vous ayez pu venir à bout de ces irritants.

Libre à vous, mais à votre place, je recommanderais aux auteurs du thème de cesser cette pratique. Bien que je comprenne le souci “d’économie”, au final ça crée surtout beaucoup de frustrations et de temps perdu pour leurs clients

Bonne semaine!
Geoff B.

[Geoff B.]

Good evening Amanda,

I am super stoked to hear that.

You are welcome back any time 🙂

Have a great week!

Geoff B.

[Geoff B.]

Good morning Ezekial,

Just a quick note that we were finally able to fix the issue blocking the import on our end.
On the downside, it looks like something on your site is blocking the import.

Would you mind telling me if there is some kind of security measure that you are aware of that would prevent us from connecting?

Additionally, for this to work properly, we would need you to upgrade to the latest versions of everything (after the proper backup and testing, of course). It looks like your plugins are a couple of versions behind.

Have a great day!
Geoff B.

[Geoff B.]

Bonjour Ludovic,

Je suis bien heureux de savoir que nous avons identifié la source du problème.

Sans voir ledit thème, il est difficile de savoir si ce dernier est bien compatible. Du moins en ce qui a trait au multilinguisme.

Au fil du temps, j’ai remarqué que certains thèmes récalcitrants avaient les 2 mauvaises idées suivantes:

1. Tenter d’inclure the Events Calendar à même le thème (au rythme où nous publions les mises à jour, les auteurs de thèmes ne peuvent suivre la cadence 🙂 ).
2. Remplacer le domaine texte des chaînes textes (strings) par le leur. Autrement dit, il n’est pas exclu que les traductions des chaînes toujours en anglais se fassent via les fichiers de langue du thème (à voir avec eux).

Bon courage!
Geoff B.

[Geoff B.]

Good morning Adam,

Thank you for writing back.
I am sorry to hear that the suggested solution did not yield better results.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you please send me a copy of the latest version of your wp-content folder via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Have a great day!
Geoff B.

[Geoff B.]

Good morning Paul,

Thank you for writing back.

I am glad the ticket section looks better on your site.

As for the map, the actual size seems to vary from event to event for some reason.
Either way, here is a bit of CSS to even things out.

.single-tribe_events .secondary .tribe-events-venue-map {
width: 100% !important;
}

As for the choice of templates under Events -> Settings -> Display, it looks like your WordPress theme took these options away. Some theme authors do that to “force” a certain look 🙂

If you are really curious, you can always temporarily switch themes and revert back to a default WordPress theme such as twenty-sixteen to get a sense of what these settings do.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Glenn,

Thank you for writing back.

Since you are using Divi, I would recommend using going over to https://heartwoodsoundstage.com/wp-admin/admin.php?page=et_divi_options, scrolling all the way to the bottom of the page and adding the Custom CSS there.

The functions.php is equally as reliable as CSS (provided the CSS is in a spot that “sticks”).
The biggest difference is that this specific functions.php snippet will hide the number of spots left unless it is less than 4 (hence the required tweaking).

How do we access the CSS for Event Tickets Plus?

In order to gain full power on your site’s look and feel, I would highly recommend reading the following articles:

• https://theeventscalendar.com/knowledgebase/wordpress-customizer/
• https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
• https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/
• https://theeventscalendar.com/knowledgebase/styling-events-widgets/

In other words, once you find the rules you are interested in tweaking, you can simply add them to either:

• The Custom CSS box from the Divi Options menu (as discussed above)
• In the style.css file of your Divi Child Theme (also works great)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Miki,

I am super stoked to hear that.

You are welcome back any time 🙂

Have a great week!

Geoff B.

[Geoff B.]

Bonjour Ludovic,

Merci de prendre le temps de nous écrire.

La bonne nouvelle, c’est que tous ces champs sont traduits à merveille.
Normalement, ils devraient donc apparaître traduits correctement.

Il suffira donc d’enquêter un peu afin de découvrir pourquoi ce n’est pas le cas sur votre site.

Voici donc quelques petits tests que je vous recommande chaudement:

1. Veuillez temporairement modifier votre thème WordPress pour un thème par défaut (ex: Twenty Sixteen) afin de voir si cela change quoi que ce soit
2. Veuillez vous assurer de mettre à jour les fichiers po/mo sous /wp-content/languages/ ou de temporairement les retirer de cet endroit.
3. Veuillez vous assurer d’avoir la toute dernière version de nos plugins

Salutations,
Geoff B.

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