Cash payment creates no ticket

[Miki]

Hi

When I make a payment with cash payment for at ticket, then the system sees that a ticket has been bought but it does not register the person who bought it and hence no ticket for the ticket list. Do you know of a solution to this?

Best regards

Miki

[Geoff B.]

Good evening Miki and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the ticket not showing up when the order has been paid cash.
I would love to help you with this topic.

Without seeing your settings, I believe that the issue stems from the Events -> Settings -> Tickets.
More specifically, you might need to take a look at the very bottom of the screen and see which transaction status triggers the creation of attendees.

Once that is established, you can either:

1. Change that setting to accommodate your workflow OR
2. Make sure you set the order to the correct status once it has been paid cash

Let me know how that goes.

Best regards,
Geoff B.

[Miki]

Perfect, thanks Geoff it solved my issue 🙂

Have a great day!

Best regards

Miki

[Geoff B.]

Good morning Miki,

I am super stoked to hear that.

You are welcome back any time 🙂

Have a great week!

Geoff B.

[Author]

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