[Geoff B.]

Good evening Barry and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

To answer your question, we are still working on improving the built-in functionality to auto-complete ticket orders so that they work for every body. Unfortunately, I cannot commit to a release date at this point. But stay tuned!

You could probably adapt Woo’s snippet by adding a conditional so that it only applies to tribe_wooticket posts or _tribe_wooticket_product types.

It would be the best solution in my opinion.

I’d love to run some tests and get back to you on this one.

Best regards,

Geoff B.

[Geoff B.]

Good evening Julie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for sending us your system information.

We are sorry to hear about the issues you are having with recurring events.
I would love to help you with this topic.

Based on your profile, it looks like you are several versions behind on both the Events Calendar plugin and the Events Calendar Pro add-on.

Before attempting anything, I would highly recommend a backup of everything.

If you are not quite ready to fully upgrade, at the very least, you might want to use a matching version of Pro by downloading it from your Downloads page. In this case I would recommend version 4.0.1

Finally, as a side note, although PHP 5.3.10 will work fine in most cases, it is worth knowing that officially WordPress recommends version 5.6 and above.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Chris,

You are 100% right, the snippet does not work for that specific label. My apologies.

The proper way to change this is by going to Events -> Settings -> Filters

Find the Organizers filter and click on the expand arrow.
From there you will be able to customize the label for that filter.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Ryan,

I am sorry that the snippet does not seem to work for you guys.

As I pointed out to the other folks that are experiencing a similar issue, this one is quite the puzzler since the snippet has been tested successfully on a variety of themes and installs 🙁

Please rest assured that we indeed take this issue very seriously. In fact, this is why we released the snippet and are determined to tweak it if necessary so that it works for all.

As for the full official bugfix release, it is true that we cannot commit to a release date yet. But what I can tell you is that it is a prime candidate for the next Maintenance release.

So at this point, I would like to try to identify why the snippet does not work for you and for at least 2 other users.
In order to achieve that,  could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you for your understanding and cooperation so that we can get to the bottom of this.

Best regards,

Geoff B.

[Geoff B.]

Hello Paul,

Good news! Using your theme and child theme (that includes the latest snippet), I was able to get the CSV export to work exactly as it should.

But, since you are not the only one experiencing difficulties with this, I am trying to pinpoint why that is the case.

At this point, there are a couple of things that would be very helpful:

1. Would you mind trying to see if that issue persists with a brand new test event ?
2. After a backup, could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

   Basically the goal here is to see if there is not another plugin that’s interfering with the export.

Thank you for your cooperation and patience while we try to understand why the snippet does not work on your install.

@Ryan, thank you for your offer and for wanting to help. I will address that in your thread 🙂

Best regards,

Geoff B.

[Geoff B.]

Good evening Luke,

Thank you for the system information.

My initial suggestion still stands, you will need to do a template override of the list view as explained here: https://theeventscalendar.com/knowledgebase/themers-guide/

In other words, you need to find the file you are interested in modifying from the guide, make a copy of it in your theme’s /tribe-events/ folder and add your snippet in.

Also some events not show up price….

Could you give me specific examples (URL) of that ? Also, could you provide me with a screenshot of the edit event screen of such an event ?

 

Finally, some of our users have been struggling while trying to accomplish overrides with Enfold. If that’s the case, you might want to read the following: http://www.kriesi.at/support/topic/default-template-settings-missing-from-event-calendar-pro/

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Hey Christian,

Thank you for your answer.

The reason why I was asking for your theme files is because both the hook and the snippet work like a charm on my installs and on several WordPress themes.

So I am thinking that there might be something interfering with them either at the plugin level or at the theme level.

Additionally, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As per your comment, this is actually not accurate, the hook is found in event-tickets-plus/src/Tribe/Meta/export.php

Best regards,

Geoff B.

[Geoff B.]

Hey James,

You are right, this would be a pretty good feature to have, hence my suggestion to cast your vote for it 🙂

I’m happy I can provide you with a workaround in the meantime.

Let me know if there is anything else I can help with on this topic.

Have a great day!

Geoff B.

[Geoff B.]

Good evening David,

Thank you for the system information and for performing the quick test.
I must say I am very surprised that the fields did not show up when reverting to a default WordPress theme.

If I am not mistaking, the Enfold theme tries to encapsulate the Events Calendar to customize it as stated here: http://www.kriesi.at/support/topic/default-template-settings-missing-from-event-calendar-pro/

This might be why the fields did not show. The best approach would be to remove the following line from the theme’s functions.php and use the plugin standalone

require_once( ‘config-events-calendar/config.php’ ); //compatibility with the Events Calendar

Aside from that, I would like to try your theme/child theme on my own installs to run a few tests. Would you mind sending me a link to them in a .zip file ?

 2. I can not change and save Events URL slug and Single event URL slug. why?

This is very odd. The only rule is that these 2 slugs need to be different from one another.
The other thing that you need to make sure is that there are no pages that have these slugs

Could you send me a screenshot of the values you are trying to input for the slugs ?

Could you also send me a screenshot of your permalinks settings ?

3. Is it possible to display a list of Attending with full name in event page?

Yes, that is possible, but it would require some template customization of the single-event.php. You might want to read our Themer’s guide to get a sense of how that works.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Isaiah and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for sharing your thoughts.

I would love to help you with this topic.

I believe you can accomplish what you are looking for by using the following snippet: https://theeventscalendar.com/knowledgebase/use-the-event-cost-field-with-tickets-installed/

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Valorie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the extra fields not displaying for your RSVP tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me if there is a /tribe-events/ folder in your WordPress theme or child theme’s files ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Luke and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I would love to help you with these topics.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I realize you have already provided some of that information, but I would need the full list.

Secondly, a snippet to impact the list view should be added as a template override in the copy of the list view file in your WordPress theme and not in functions.php.

You might want to read our Themer’s guide to get a sense of how that works. Read the intro and then look specifically for the list view section.

Also some events not show up price….

Could you give me specific examples (URL) of that ? Also, could you provide me with a screenshot of the edit event screen of such an event ?

Best regards,

Geoff B.

 

 

[Geoff B.]

Good afternoon Chris and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

I believe the fastest way to achieve what you are looking for is to use the following snippet: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

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[Geoff B.]

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