Email notifications going to the event organiser and not site admin?

[James O’Sullivan]

Hi there, when a ticket is purchased does an email notification go to the event organiser at all? I have tested this a few times and no notification is sent to the even creator/organiser as far as I can tell. It would make sense that with each purchase of an event that was created by an even organiser then each new order would go to that user and not the overall site admin.

Thanks,
James

[Geoff B.]

Good evening James and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

When a ticket is purchased does an email notification go to the event organiser at all?

The answer to this is: it depends. Built-in there is no email being sent to organizers by our plugin.

The only notification that the organizer would get is if the split payment is activated, in which case they would receive notifications from Paypal (if they are set up like that).

Some of our users have decided to extend the notifications being sent using the following plugin: https://wordpress.org/plugins/bnfw/

You can also vote and comment for that feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6118326-notify-event-organizer-of-ticket-purchase

Other than that, it could probably be accomplished through some customization. I would recommend reading the following to that effect:

1. https://theeventscalendar.com/support/forums/topic/email-notification-based-on-the-selected-organizer/
2. This third-party plugin that we do not support and that is untested: https://github.com/thebeard/events-calendar-pro-organizer-mail/
3. WooCommerce related documentation: http://www.mootpoint.org/blog/customising-woocommerce-notification-emails-hooks-filters/

If that is slightly beyond your comfort zone, you could hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know if you need help with any of these suggestions.

Have a great day!

Geoff B.

 

[James O’Sullivan]

HI Geoff, thanks for the feedback here, I will definitely be using this plugin I think here: https://wordpress.org/plugins/bnfw/ as organisers getting notified is very important to be honest. I see Product Vendors by Woothemes uses the built in woocommerce email area to send out notifications of new orders to vendors, maybe in the future it would be good for The Events Calendar community tickets plugin to avail of this option possibly. For now I will use this plugin https://wordpress.org/plugins/bnfw/ Thanks

[Geoff B.]

Hey James,

You are right, this would be a pretty good feature to have, hence my suggestion to cast your vote for it 🙂

I’m happy I can provide you with a workaround in the meantime.

Let me know if there is anything else I can help with on this topic.

Have a great day!

Geoff B.

[Support Droid]

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