I do not see the fields in event page on the site, that I added to the ticket

[daviddweb]

hi

i use
Event calendar
Event Tickets Plus
WooCommerce
enfold

1. I do not see the fields in event page on the site, that I added to the ticket
http://www.teutza.co.il/new/event/%D7%9E%D7%A8%D7%95%D7%A5-%D7%A1%D7%95%D7%91%D7%91-%D7%99%D7%95%D7%90%D7%91-2016/

2. I can not change and save Events URL slug and Single event URL slug. why?
3. Is it possible to display a list of Attending with full name in event page?

??
Attached
david

[Geoff B.]

Good afternoon David and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fieldset for tickets not displaying on your events detail pages.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

1. I do not see the fields in event page on the site, that I added to the ticket

It looks like your specific theme or child theme has some customizations that would require updating to include these fields.

After a backup, a quick test, could you temporarily revert back to a default theme such as twenty-fifteen and see if the problem persists ?

If you are up for tackling the issue yourself, I would recommend You might want to read our Themer’s guide to get a sense of how that works.

More specifically, you will be interested in the meta.php customization found in https://theeventscalendar.com/knowledgebase/themers-guide/#tickets

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

Let me know how that goes.

Best regards,
Geoff B.

[daviddweb]

This reply is private.

[Geoff B.]

Good evening David,

Thank you for the system information and for performing the quick test.
I must say I am very surprised that the fields did not show up when reverting to a default WordPress theme.

If I am not mistaking, the Enfold theme tries to encapsulate the Events Calendar to customize it as stated here: http://www.kriesi.at/support/topic/default-template-settings-missing-from-event-calendar-pro/

This might be why the fields did not show. The best approach would be to remove the following line from the theme’s functions.php and use the plugin standalone

require_once( ‘config-events-calendar/config.php’ ); //compatibility with the Events Calendar

Aside from that, I would like to try your theme/child theme on my own installs to run a few tests. Would you mind sending me a link to them in a .zip file ?

 2. I can not change and save Events URL slug and Single event URL slug. why?

This is very odd. The only rule is that these 2 slugs need to be different from one another.
The other thing that you need to make sure is that there are no pages that have these slugs

Could you send me a screenshot of the values you are trying to input for the slugs ?

Could you also send me a screenshot of your permalinks settings ?

3. Is it possible to display a list of Attending with full name in event page?

Yes, that is possible, but it would require some template customization of the single-event.php. You might want to read our Themer’s guide to get a sense of how that works.

Let me know how that goes.

Best regards,
Geoff B.

[daviddweb]

This reply is private.

[Geoff B.]

Hello David,

Thank you for your answer and for the login invitation.
I am sorry my questions were not helpful to you.

Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability. The only exception to that would be if it’s truly a staging/test environment in which case we only login to look (not touch).

With that in mind, I believe you are correct. The issue for the URLs not saving appears to be stemming from the use of the Hebrew alphabet.

As you might know, getting support for the hebrew alphabet in URLs and on websites in general requires a bit of tweaking (as you can see by the following articles):

• https://wordpress.org/support/topic/permalinks-in-language-other-thatn-english
• http://laspas.gr/2009/10/11/howto-wordpress-permalinks-in-greek-or-other-non-latin-languages/
• http://stackoverflow.com/questions/25487444/woocommerce-url-with-a-hebrew-word

I am not sure how your specific install is setup at the Database level or in your wp-config.php file.

But what I can tell you is that I was able to replicate the impossibility to save event slugs with hebrew characters (non-encoded or encoded using http://www.webatic.com/run/convert/url.php)

It looks like we only can support latin characters in the events URLs for now unfortunately. I will open a ticket to enable such support.

Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted as soon as it’s available! We apologize for the inconvenience in the meantime.

As for the other issue of the extra ticket fields not appearing, I am positive that this can be fixed (I have successfully done so with words in Hebrew).

Would you mind sending me:

• A copy of your theme / child theme in a .zip file link ?
• The URL to the RSVP ticket where you are asking that extra information

Best regards,

Geoff B.

[daviddweb]

This reply is private.

[Geoff B.]

Good evening David,

Thank you for your reply and for the links.

I was able to conduct several tests and I have found the cause of the issue.

The problem is with line 30 of wp-content/themes/enfold/config-woocommerce/config.php

if(!is_admin()){
add_action(‘init’, ‘avia_woocommerce_register_assets’);
}

If you remove that line, the attendee information can be gathered properly.

This means that something is interfering in the Woocommerce assets defined by the Theme.
You might want to contact the plugin author about this.

Let me know if that helps.

Have a great day!

Geoff B.

[daviddweb]

hi,
Yes, I see that if you remove the line that works but then it actually disrupts All website’s visibility and it is not good ..
I Purchase the plugin Becauseyou wrote it works perfect with WooCommerce
So i do not understand why I have to contact them
I would be happy if you can arrange it with them as soon as possible.

thanks

[daviddweb]

Well I found the solution
At the enfold support

Conflict with Event Calendar attendee information

thanks

[daviddweb]

so now Is it possible to view the information Attendee put on the form in event page
http://www.teutza.co.il/new/event/%D7%9E%D7%A8%D7%95%D7%A5-%D7%A1%D7%95%D7%91%D7%91-%D7%99%D7%95%D7%90%D7%91-2016/

[Geoff B.]

Hello David,

Thank you for writing back and congratulations on finding a solution!

Just to clarify, we are indeed fully compatible with WooCommerce. What is going on is that Enfold has some customizations on how it handles WooCommerce.

Those customizations are preventing our product from fully interacting with WooCommerce. This is why I had made the suggestion of contacting them (so that they can tell you how to get around their customizations).

In any case, the important part is that you have a solution that works and I am grateful that you shared it for everybody’s benefit.

As pointed out earlier, we are working  on adding non-latin character support for the calendar slugs.

We will contact you as soon as this is ready.

You are welcome back on our support forums any time 🙂

Have a great week!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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