List View: "There were no results found."

[mmntm]

Browsed a few recent threads on this subject and followed the troubleshooting steps described, without success. Month view shows all our upcoming events, but when you toggle to List nothing is there.

… Oddly, you can click “Past events” and see events in List view, and from there click “Next” and events show up. Lots of future events in the system.

[mmntm]

This reply is private.

[Geoff B.]

Good afternoon Justin and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the list view not working properly.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Have a good week-end,

Geoff B.

[mmntm]

This reply is private.

[Geoff B.]

Thank you for the system information Justin,

I am able to reproduce this issue on your website, but not on my installs.

It looks like there might be a conflict at play here. Either with another plugin, with you WordPress theme or a theme customization.

After a backup, could you please go through our complete testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[mmntm]

This reply is private.

[Geoff B.]

This reply is private.

[mmntm]

This reply is private.

[Geoff B.]

Good evening Justin,

Thank you for getting back to me.

I was able to test your theme and the good news is that with the latest version of our plugins (4.2), the list view works perfectly.
That being said, I would still advise a backup of your database prior to upgrading.

Would you mind trying the following steps both before and after that upgrade ?

1. Go to Events -> Settings -> Display and change the default Display to list. Save your settings. Revert back to monthly and re-save your settings again.
2. Go to Settings > Permalinks and save them again.

Let me know if that or the redirection plugin works for you.

Best regards,

Geoff B.

[mmntm]

This reply is private.

[mmntm]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Geoff B.]

Good evening Justin,

In case you haven’t done so already, I would recommend updating to the latest version of our plugin.

This specific thread was inspected by our Dev team and they also found a couple of things that might be of interest to you:

1. Your site also has this error: You have included the Google Maps API multiple times on this page. This may cause unexpected errors. http://maps.google.com/maps/api/js?sensor=false Line 92 . Not sure where that is coming from, but it probably is not helping.
2. If you still can’t get it to work with your theme, can you tell me if there is any settings for the number of archive posts to display on your site ?

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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